Customer Reviews for Bubbas Drive Thru
(U-Haul Neighborhood Dealer)

21 reviews

15445 N Greasewood St   Surprise, AZ 85378

(623) 979-2997

Location Hours

  • Mon-Sun: 6 am - 4 pm
Special Operating Hours
  • 1/22/2022 - 2/2/2022: Closed

Services at this Location:

Contact Us

(623) 979-2997

15445 N Greasewood St
Surprise, AZ 85378

Services at this Location:

Location Hours

  • Mon-Sun: 6 am - 4 pm
Special Operating Hours
  • 1/22/2022 - 2/2/2022: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Oh my! Momma (sorry, I did not get this lovely ladies name) at Bubbas helped with getting my reservation setup so that I would not be stranded leaving the truck at another location and no ride. This was and she was wonderful and helpful in me in many ways. I had no issue using the truck and it accomplish the job very well. Thank you!

KEVIN S. 
Rating:
5.0

Very easy drop off. Helen was knowledgeable and kind

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Lisa Z. 
Rating:
3.0

System was down at time of drop off of u-haul, left it and was assured by employee it would get check and e-mail confirmation receipt, but no email yet, I will call tomorrow morning to confirm

Armando R. 
Rating:
1.0

Customer did not leave a comment.

Mia C. 
Rating:
2.0

Make sure the truck is fully cleaned, and the fluids checked, make sure windshield washer fluid is good

Miranda C. 
Rating:
5.0

Bubbas drive through - owner was very helpful, positive and accommodating!

JENNIFER C. 
Rating:
3.0

Customer did not leave a comment.

Bruce P. 
Rating:
3.0

Same. Too expensive

DAVID K. 
Rating:
3.0

The truck smelt awful and the location is ghetto

Anthony W. 
Rating:
1.0

Customer did not leave a comment.

michael A. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
3.0

The truck had 3/4 of a tank of gas. I was told it was full. Pictures from my rental will show evidence. I had to add 20$ worth of gas to make it full upon return and only went 30 miles.

Justin K. 
Rating:
3.0

It wasn't Bubbas Drive Thru that was the problem it was 1. The call center experience that was horrible the call center said my rental was at 13440 W Bell Rd, Surprise, AZ 85378 even though my actual reservation was for Bubbas Drive Thru and I explained the link I got to look at the reservation said Bubbas they said that it hadn't changed and was always at 13440 W Bell Rd, Surprise, AZ 85378 2. The 13440 W Bell Rd, Surprise, AZ 85378 was a serious mess they had me going back and forth from the back of the lot to the front they were no help and one of the employee Ethan was cussing up a storm in front of me with his fellow employee.

Damien H. 
Rating:
3.0

Very friendly lady. But needed help as she had to wait on store customers while trying to get me set up with a truck. But NOTE - this was NOT the pick up location I selected your seemingly worthless app.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
3.0

Customer did not leave a comment.

RICK H. 
Rating:
1.0

This location is not good, and was an overall terrible experience. I checked in online thinking this would save me time, but once I got there it took forever. This is a gas station with one person working, and the lady kept helping everyone in the drive through and people coming up to the counter before finishing the stuff she needed to for my rental. It literally took me 45 minutes to get my rental, and I hooked everything up myself. I will never rent from this location again. Plus I was nervous pulling my $35k RZR With this trailer, it had bald tires and was in terrible shape. That trailer needs some serious maintenance before being rented out again!!!!

ROBBY F. 
Rating:
1.0

I will go back and forth to move myself but not rent U-haul because they'll charge you twice. Horrible

RAMON S. 
Rating:
5.0

Customer did not leave a comment.

LANCE D. 
Rating:
3.0

It was very chaotic trying to get the truck rental

jo J. 
No reviews have been submitted for this location.

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