Customer Reviews for Budget Mini Storage
(U-Haul Neighborhood Dealer)

153 reviews

3709 Edwardsville Rd   Edwardsville, IL 62025

(618) 692-8194

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 692-8194

3709 Edwardsville Rd
Edwardsville, IL 62025

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

What a top notch experience. I moved 550 miles driving a 15' truck while pulling a auto transport trailer. I was pleasantly surprised at how well the truck handled. My experience with Tim at the U-Haul location on Edwardsville Rd. was excellent! He made me feel confident that everything was safe and secure. He is an asset to U-haul!

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

DEANNA N. 
Rating:
4.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Tim is the man, he was super helpful and helped me out of a jam by finding me a storage shed with very short notice. Great experience over all!

Jonathan C. 
Rating:
4.0

I had difficulties doing the mobile return check in because I could not get my location verified. Therefore I was unable to complete the rest of the check. There should be some way to bypass that step. Also when doing the initial on line check in, I did not have access to the driver's license of the designated driver so was unable to correctly complete the check in. Once again it would have been beneficial to be able to skip that step and continue the check in process. Any uncompleted steps could have then been done in the office.

Diane E. 
Rating:
4.0

The online “approval” process at the location needs upgraded. We waited 20 minutes, then had to go talk to the guy, who said to stand near the key boxes. We waited another 5 and only got the approval *after* we did a chat asking how long it should take.

Tyler R. 
Rating:
5.0

Was a good experience, owner was knowledgeable, friendly, and helpful. Got us going in short order on a rainy morning.

David T. 
Rating:
1.0

you can not move the pick up location 40 minutes away from the original location and notify me a day and a half in advance.

Ona W. 
Rating:
3.0

Drop off location was fine, however, I had to call support several times to find an appropriate location closer to my home town because the initial drop off location was about 35 minutes away. This whole process has been a completely terrible user experience, from using the website, the iOS app, contacting support, contacting the scheduling the department. All completely terrible. I will likely not use U-haul again.

Justin H. 
Rating:
4.0

Tim explained everything clearly and the truck performed up to expectations.

Keith M. 
Rating:
5.0

He needs some or the mar x's to mark pre damage

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

DEAN W. 
Rating:
5.0

This is the second time in less than a year that I have rented a 5 x 9 trailer w/ramp from Tim and I could not be happier. I have to rent another one within the next week or two. Thanks Tim !

DUANE R. 
Rating:
5.0

Tim is great. He takes care of everything!

Ryan E. 
Rating:
5.0

very good service, just like being at home comfortable and relaxing atmosphere, thank u

BELINDA D. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
4.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

No problem

Alice C. 
Rating:
5.0

Tim was excellent in customer service and hospitality. I will definitely recommend this site to friends.

Mark E. 
Rating:
5.0

The service was outstanding. I couldn't have asked for a better experience. Everyone was professional and very nice.

JOHN A. 
Rating:
5.0

Excellent service.

LYNNE S. 
Rating:
3.0

Customer did not leave a comment.

Shelby W. 
Rating:
3.0

No one was at this location. Drop off box used.

Shelby W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Tim was very polite and helpful in every way.

WESLEY D. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Friendly and very helpful. Highly recommended.

MICHAEL T. 
Rating:
5.0

Very friendly and helpful. Much nicer then the store in Ofallon MO on highway k.

Jana M. 
Rating:
3.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Tim did a great job getting us taken care on the pick up and return.

James C. 
Rating:
4.0

anyone who represents U-Haul in anyway should be required to wear a mask even when inside there facility or interacting with a customer.

Joseph O. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Tim was very helpful and friendly. Helped me find the best deal and made my experience great.

EVAN S. 
Rating:
5.0

Very good and helpful manager. No suggestions for improvement.

PAUL F T. 
Rating:
5.0

A A A A W W W S O M E!!!!!!!!!!

Lorna S. 
Rating:
5.0

Customer did not leave a comment.

Maddisen S. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

JACOB L. 
Rating:
5.0

Tim, the manager was the best person at any Uhaul center ever in my life! He went out of his way to be helpful. On a Sunday he came over to center to help me unhook a 6x12 trailer. Budget Mini-Storage, Edwardsville Illinois

RALPH T. 
Rating:
5.0

Customer did not leave a comment.

Libby F. 
Rating:
4.0

Customer did not leave a comment.

SIMEON T. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

VICKI S. 
Rating:
5.0

Location was great. Only little thing was the wait for approval online

Ralph D. 
Rating:
4.0

Much better experience at drop off, the guy was really nice, he helped me check out because online return was not functioning. It was hard to find.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Dianna W. 
Rating:
3.0

Customer did not leave a comment.

Laura W. 
Rating:
4.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

Take responsibility when something goes wrong instead of passing it off on the customer.

Brett L. 
Rating:
5.0

They already do more than enough!

Sarah M. 
Rating:
5.0

I can't remember his name unfortunately, but the gentleman that helped me went above and beyond to ensure i was set for my cross country move. He helped me load my car onto the trailer and thoroughly demonstrated how to properly use all of the equipment, he was amazing!!!

Kory S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Duane R. 
Rating:
5.0

I did not have any problems with scratches and dents, but i'm afraid if i didn't spend the time and take pictures of minor dents and scratches, that i would be responsible for it. What is the intent and what is the guidance for dispute the condition of the equipment prior to rental. This was the most uncomfortable part of my experience.

David K. 
Rating:
5.0

Very friendly people. Seamless transaction.

Dena T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The car hauler worked out great and Tim Dickerson was very helpfull in explaining how ererything worked and how to secure the car.

David W. 
Rating:
5.0

I can not think of a thing. Both folks we dealt with made it quick and easy. I will be using this location and staff again. Thank you for superior service and honestly ... you folks are great.

Sarah M. 
Rating:
5.0

get customer service

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Gary I. 
Rating:
5.0

Customer did not leave a comment.

rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Abhishek T. 
Rating:
5.0

Customer did not leave a comment.

Valarie A. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
1.0

Better trained staff with clear instructions.

Allison L. 
Rating:
5.0

Tim was outstanding! Patient, personable, knowledgeable, and thorough. He made process easy and I felt much more at ease.

Gretchen I. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

I can't think a thing to make this any easier of better for the next person.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Namiko M. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Nothing, I was very pleased, the associate could not have been more helpful and did everything they could be sure we had a pleasurable experience with I U Haul. The associate have impeccable service overall. I will definitely always use and reccomend U Haul to anyone moving.

carla B. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Timothy was very helpful, and made the pick-up process painless.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Tabitha G. 
Rating:
5.0

I spend thirty minutes on the phone with customer service and they were no help then I have to spend extra thriry drive because customer had me drive don't to another location because they could figure out to let me retrun the truck. I had to pay extra for gas and spend extra time. It was because there web sites wasn't working right.

Elaina M. 
Rating:
5.0

not a thing. the pickup experience was wonderful. i will pickup from this location in the future.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Tim was quite personable and professional! He was thorough with the process, explanations and seevice; i would definitely recommend him to others.

Gerald F. 
Rating:
5.0

Agent was very thorough and professional. He gave me some solid advice about documenting the condition of the equipment and helped me document it all correctly. Awesome guy.

Monty G. 
Rating:
2.0

You know it's funny how you want to charge 4 something per gallon they return the truck short on gas, but when the truck gets returned over a quarter over, you don't get credit for it

david L. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Original place we rented from called the night before that there would be no truck available and to call Uhaul. Inconvenient as we were moving 100 miles out of state!! Called Uhaul and they referred us to Budget Mini Storage in Edwardsville. It was out of our way, but it was worth the trip. Tim took good care of us and we were on our way quickly and efficiently. We appreciate good customer service and Tim did a great job.

James M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

I just dropped off the truck here after hours

Sean W. 
Rating:
5.0

Longer office hours

Diane E. 
Rating:
5.0

first time renting , worked out well.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Tobias H. 
Rating:
5.0

Customer did not leave a comment.

Katerina E. 
Rating:
4.0

Customer did not leave a comment.

darlene L. 
Rating:
3.0

Make sure they don't get additional charges that they are not aware of>

Brady S. 
Rating:
3.0

Customer did not leave a comment.

Anne W. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

I was extremely happy with Tim. He is a huge reason why I am happy with my move. Uhaul switched my pickup location with hardly any notice but Tim called the day before to make sure he had the equipment. He even allowed me to come in to Budget 30 minutes before they opened to pick up the truck. When I arrived he had everything ready to go. His hospitality was amazing. He made sure everything was good to go before I left the lot. His hospitality made the trip better for my family. Thank you Tim.

Richard E. 
No reviews have been submitted for this location.

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