Customer Reviews for Budget Mini Storage
(U-Haul Neighborhood Dealer)

189 reviews

3709 Edwardsville Rd   Edwardsville, IL 62025

(618) 692-8194

Location Hours

  • Mon: Closed
  • Tue-Wed: 10 am - 3 pm
  • Thur: 10:30 am - 3 pm
  • Fri-Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 8/11/2022: Closed
  • 8/20/2022 - 8/29/2022: Closed

Services at this Location:

Contact Us

(618) 692-8194

3709 Edwardsville Rd
Edwardsville, IL 62025

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Wed: 10 am - 3 pm
  • Thur: 10:30 am - 3 pm
  • Fri-Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 8/11/2022: Closed
  • 8/20/2022 - 8/29/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

garth A. 
Rating:
3.0

Customer did not leave a comment.

Janet S. 
Rating:
1.0

They took my car information and said they had a hitch that they could install, but the hitch didn't work. The lady explained that the have 6 hitches that could in theory work for my car but the one they had wouldn't work. Doesn't make sense how you can schedule an appointment saying you have something then it doesn't work. You should ask more questions or say you need to see under my car prior to installation to save someone the headache of having to make new arrangements. Because of this I had to spend more money in gas taking two cars since I couldnt get a trailer. The truck that we got instead the A/C didn't work after 30 minutes on the highway and we did a 12 hour drive. Experience was horrible. The only helpful person was amber at East Alton in Illinois.

Angelique A. 
Rating:
5.0

Great interaction with staff. Friendly and enjoyable to talk to. Got me hooked up and out the door!

Erik J. 
Rating:
5.0

Manager was incredibly helpful and attentive and provided excellent customer service!

William G. 
Rating:
5.0

Send me an actual reciept with all the charges on it.

charles H. 
Rating:
5.0

Customer did not leave a comment.

Make an O. 
Rating:
4.0

Customer did not leave a comment.

Kim R. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
4.0

99/a mile is very pricey. With the smallest rental and refilling gas, driving to next town and back for only 2 hours use, it cost me over $100. The check in/out mobile option took a good amount of time. The info for check out should let you know it may be a 20 min process just to get in the truck and then again when you return.

Katie B. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

kristine W. 
Rating:
5.0

This was the third place where I tried to get a truck on the day in question. The other two were absolute failures due to people not following through on their promised agreements. The gentleman here was helpful, mindful of my time constraint due to the other two failures, yet was sure that I was aware of the condition of the truck in question.

FREDERICK G. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

The online tool using the App is very confusing and needs to be revamped. The attendant on duty was very helpful in processing the vehicle return.

FARSHAD G. 
Rating:
1.0

I was charged a $55 gas fee when I drove the truck 10 miles.

STEPHEN C. 
Rating:
4.0

Customer did not leave a comment.

Jennnifer T. 
Rating:
5.0

All was good!

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Mr Dixon was wonderful and very helpful in explaining how the rental process went.

YVETTE W. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
3.0

Our rep is a great guy. That being said: The truck was not in the best condition, the tank was only about 3/8 full, and it was almost impossible to link my return information or speak with customer service.

Marjock F. 
Rating:
5.0

Tim was so helpful with the contracting and hook up!! Great work!!

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Timothy D, who assisted us, could not have been nicer or more helpful! When he didn't have the dolly we requested, he went to get one from another UHaul and had it for us when we arrived. He also helped us navigate the UHaul website when we were checking iver the truck. THANK YOU FOR ALL YOUR HELP!!!

EMILIOS P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA W. 
Rating:
5.0

Tim was very friendly and helpful - highly recommended!

Thomas W. 
Rating:
5.0

Great location are very good people to deal with

DAVID B. 
Rating:
5.0

Not a lot of signage for the entrance- easily missed.

PATRICIA M. 
Rating:
5.0

Excellent customer service at this location!

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

laren M. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR D. 
Rating:
3.0

No where to lock furniture dolly when contactless drop off

Jay C. 
Rating:
5.0

What a top notch experience. I moved 550 miles driving a 15' truck while pulling a auto transport trailer. I was pleasantly surprised at how well the truck handled. My experience with Tim at the U-Haul location on Edwardsville Rd. was excellent! He made me feel confident that everything was safe and secure. He is an asset to U-haul!

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

DEANNA N. 
Rating:
4.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Tim is the man, he was super helpful and helped me out of a jam by finding me a storage shed with very short notice. Great experience over all!

Jonathan C. 
Rating:
4.0

I had difficulties doing the mobile return check in because I could not get my location verified. Therefore I was unable to complete the rest of the check. There should be some way to bypass that step. Also when doing the initial on line check in, I did not have access to the driver's license of the designated driver so was unable to correctly complete the check in. Once again it would have been beneficial to be able to skip that step and continue the check in process. Any uncompleted steps could have then been done in the office.

Diane E. 
Rating:
4.0

The online “approval” process at the location needs upgraded. We waited 20 minutes, then had to go talk to the guy, who said to stand near the key boxes. We waited another 5 and only got the approval *after* we did a chat asking how long it should take.

Tyler R. 
Rating:
5.0

Was a good experience, owner was knowledgeable, friendly, and helpful. Got us going in short order on a rainy morning.

David T. 
Rating:
1.0

you can not move the pick up location 40 minutes away from the original location and notify me a day and a half in advance.

Ona W. 
Rating:
3.0

Drop off location was fine, however, I had to call support several times to find an appropriate location closer to my home town because the initial drop off location was about 35 minutes away. This whole process has been a completely terrible user experience, from using the website, the iOS app, contacting support, contacting the scheduling the department. All completely terrible. I will likely not use U-haul again.

Justin H. 
Rating:
4.0

Tim explained everything clearly and the truck performed up to expectations.

Keith M. 
Rating:
5.0

He needs some or the mar x's to mark pre damage

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

DEAN W. 
Rating:
5.0

This is the second time in less than a year that I have rented a 5 x 9 trailer w/ramp from Tim and I could not be happier. I have to rent another one within the next week or two. Thanks Tim !

DUANE R. 
Rating:
5.0

Tim is great. He takes care of everything!

Ryan E. 
Rating:
5.0

very good service, just like being at home comfortable and relaxing atmosphere, thank u

BELINDA D. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
4.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

No problem

Alice C. 
Rating:
5.0

Tim was excellent in customer service and hospitality. I will definitely recommend this site to friends.

Mark E. 
Rating:
5.0

The service was outstanding. I couldn't have asked for a better experience. Everyone was professional and very nice.

JOHN A. 
Rating:
5.0

Excellent service.

LYNNE S. 
Rating:
3.0

Customer did not leave a comment.

Shelby W. 
Rating:
3.0

No one was at this location. Drop off box used.

Shelby W. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Tim was very polite and helpful in every way.

WESLEY D. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Friendly and very helpful. Highly recommended.

MICHAEL T. 
Rating:
5.0

Very friendly and helpful. Much nicer then the store in Ofallon MO on highway k.

Jana M. 
Rating:
3.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Tim did a great job getting us taken care on the pick up and return.

James C. 
Rating:
4.0

anyone who represents U-Haul in anyway should be required to wear a mask even when inside there facility or interacting with a customer.

Joseph O. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Tim was very helpful and friendly. Helped me find the best deal and made my experience great.

EVAN S. 
Rating:
5.0

Very good and helpful manager. No suggestions for improvement.

PAUL F T. 
Rating:
5.0

A A A A W W W S O M E!!!!!!!!!!

Lorna S. 
Rating:
5.0

Customer did not leave a comment.

Maddisen S. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

JACOB L. 
Rating:
5.0

Tim, the manager was the best person at any Uhaul center ever in my life! He went out of his way to be helpful. On a Sunday he came over to center to help me unhook a 6x12 trailer. Budget Mini-Storage, Edwardsville Illinois

RALPH T. 
Rating:
5.0

Customer did not leave a comment.

Libby F. 
Rating:
4.0

Customer did not leave a comment.

SIMEON T. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

VICKI S. 
Rating:
5.0

Location was great. Only little thing was the wait for approval online

Ralph D. 
Rating:
4.0

Much better experience at drop off, the guy was really nice, he helped me check out because online return was not functioning. It was hard to find.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Dianna W. 
Rating:
3.0

Customer did not leave a comment.

Laura W. 
Rating:
4.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

Take responsibility when something goes wrong instead of passing it off on the customer.

Brett L. 
Rating:
5.0

They already do more than enough!

Sarah M. 
Rating:
5.0

I can't remember his name unfortunately, but the gentleman that helped me went above and beyond to ensure i was set for my cross country move. He helped me load my car onto the trailer and thoroughly demonstrated how to properly use all of the equipment, he was amazing!!!

Kory S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Duane R. 
Rating:
5.0

I did not have any problems with scratches and dents, but i'm afraid if i didn't spend the time and take pictures of minor dents and scratches, that i would be responsible for it. What is the intent and what is the guidance for dispute the condition of the equipment prior to rental. This was the most uncomfortable part of my experience.

David K. 
Rating:
5.0

Very friendly people. Seamless transaction.

Dena T. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

The car hauler worked out great and Tim Dickerson was very helpfull in explaining how ererything worked and how to secure the car.

David W. 
Rating:
5.0

I can not think of a thing. Both folks we dealt with made it quick and easy. I will be using this location and staff again. Thank you for superior service and honestly ... you folks are great.

Sarah M. 
Rating:
5.0

get customer service

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Gary I. 
Rating:
5.0

Customer did not leave a comment.

rebecca B. 
No reviews have been submitted for this location.

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