Customer Reviews for Burnt Rubber Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Burnt Rubber Garage

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Scott A.
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Overall great!

John M.
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Customer did not leave a comment.

Rocco G.
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My original reservation was taken down incorrectly, my last name spelled wrong, my email was incorrect. When I called to fix the problem they could not provide me with the same size truck (even though it was their mistake) I was treated incredibly rude and given no explanation or apology for the mistake. Worst experience renting a truck and will probably prevent me from using ANY uhaul location again.

Barry B.
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Customer did not leave a comment.

eric P.
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Allen D.
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Make sure the inside of the trailer is clean and damaged lower corners are caulked so water entry is made more difficult. I understand how units get damaged. I don't understand why they are not clean and corners where damaged are not simply caulked from water.

TROY M.
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Customer did not leave a comment.

Martin G.
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Easy to find an easy to use. I recommend them!

Michael B.
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This is the second 15 ft truck I've rented and I will not hesitate to rent it again. One thing that was different between the two trucks was the second had a very annoying buzz or beep whenever I opened the drivers door with with or without keys in ignition. First truck did not have this. Recommend disabling or removing this from this truck.

Michael P.
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Customer did not leave a comment.

John M.
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all good! They were awesome!

Jeffrey G.
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Customer did not leave a comment.

George B.
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Burnt Rubber Garage was very nice to rent from The staff is friendly and knowledgeable A great rental experience.

Kevin P.
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Woman at pickup was pleasant. When dropping off the truck the man that met me was very unpleasant, smoking and was not wearing a mask. All he said was where are the keys and when I said they were in the truck he stated you're all set and walked away. I had to wait for him to park the truck to ask about a receipt. He again was rude. Will not rent from there again.

DAVID C.
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Customer did not leave a comment.

Anthony L.
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get people to represent your company that are professional !

James M.
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Customer did not leave a comment.

Robert V.
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DENNIS W.
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Great rental experience - the staff at this location were very friendly & helpful.

William B.
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people working there were friendly and offered helpful advice

Brian D.
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Customer did not leave a comment.

Patricia K.
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Customer did not leave a comment.

CHRISTOPHER S.
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The clerk was very helpful, patient as I walked around the truck, and was genuinely interested in my trip.

Erich Z.
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I was charged for Safe move and I did not want it. I was also contacted by U-Haul because my truck had not been put back into the system as returned.

nancy G.
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Customer did not leave a comment.

John D.
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Nathan B.
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Dropped truck off and was called 2 days later by Uhaul asking when we would be returning the truck. Never received anything stating charges or drop off. Turns out the 4 day rental we paid for and turned in early allowed the truck to be rented and they couldn't find the truck. So not only were we charged for 4 days but the truck was rented out during our time

Dennis G.
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No improvements needed. Rental process was flawless from beginning to end. Nice people at this location. I will be back. Thanks.

Brandie K.
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Customer did not leave a comment.

Peter K.
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They won't let you leave your car there and they're not customer service oriented at all apparently they don't offer no hands check in I had to wait till they open I complained to U-Haul and was told I would get a $25 credit but I never got it probably use another company next time

bOB K.
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Customer did not leave a comment.

Kenneth B.
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Customer did not leave a comment.

david S.
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Owners/Staff are friendly & professional ~ Equipment always well maintained!! I am a Return Customer & plan to Continue using this Company for All my moving needs!! Excellent Company!!

Salvatore U.
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Customer did not leave a comment.

Salvatore U.
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Customer did not leave a comment.

ELIZABETH A.
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Would highly recommend

EUGENE ANTHONY G.
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fast service

DAVID RAY S.
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Customer did not leave a comment.

SCOTT S.
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andrew W.
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lori B.
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Customer did not leave a comment.

Kenneth D.
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David F.
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Tom T.
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Danielle S.
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Samuel D.
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George D.
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The people who rented me the UHAUL were very kind and friendly. I will definitely recommend them!

Steven G.
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Brandie K.
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Michael D.
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Jason R.
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ELIZABETH M.
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they even answered their phone after hours when I was having trouble with the self return drop.

GERALD M.
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It was not the garages fault but we had to wait over an hour due to technical problem. Then one of the shop people told my father in law to not put his hand on a car while he waited outside? What do you expect when you have a 70 year old man waiting for an hour for something that should take 5 minutes? The girl behind the counter was nice and accommodating. She is the one who came up with the solution that none of the u haul people thought of.

JULIA M.
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They forgot to include the dolly and furniture blankets I requested. I had to make a return trip to the location to obtain the items.

Mike B.
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Customer did not leave a comment.

MICHAEL W.
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RICHARD H.
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Brandie K.
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Best service and most flexible hours of any Uhaul location we've used!

Anthony C.
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Customer did not leave a comment.

Timothy N.
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JOHNNY M.
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The people were professional and courteous, keep up the great job!

Christina L.
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Customer did not leave a comment.

Michaela U.
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ronald S.
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robert H.
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Rick U.
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Jeff H.
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When i ordered online for pick up in Wadsworth my order was confirmed. A few minutes later i received a call that i could no longer pick up but had to go further away. Which i agreed to do. I also was not given the choice to drop off at my original location. Unfortunately i was not aware that changing the drop off back to the original spot would incur a significant price difference.

Cliff L.
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Customer did not leave a comment.

einee K.
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Linda R.
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Bradley K.
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My experience was great!

Eric H.
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Customer did not leave a comment.

Nicholas K.
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I dropped off the truck outside of office hours.

Marianne B.
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Have space available on lot to leave personal vehicle for quick rentals. I returned the truck in less than 2 hours and was not able to leave my car there.

Johnny M.
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Nice people smooth process

WILLIAM G.
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Customer did not leave a comment.

Jennifer B.
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Customer did not leave a comment.

christopher S.
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The location I picked the truck up at was very nice and the shop owner was great. However my experience with uhaul was NOT. I will be contacting your corporate location to discuss the details of my experience.

Pk P.
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U r doing n excellent job

Robert P.
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$28 for 8 gallons of gas is outrageous!!

Donald S.
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Customer did not leave a comment.

Hoyce P.
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Dave K.
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Marc S.
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Randy P.
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The problem was not with burnt rubber how ever it was with uhaul over all.

Sallie S.
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Owner was very kind, courteous, professional and friendly, Quick and easy process . Will definitely use this company again in the near future and recommend to my friends!

Douglas S.
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Customer did not leave a comment.

Russell C.
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owner was courteous and professional

Brittania R.
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Customer did not leave a comment.

cindy W.
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Very quick drop off and very helpful unhooking the trailer. In and out in 5 mins.

Jeffrey H.
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Nice people to deal with.

PAUL W.
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Customer did not leave a comment.

Scott E.
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Customer did not leave a comment.

Mel M.
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Not a good experience at all. Mostly dud to the location where we picked truck up and the owners lack of knowledge about anything Uhaul related. IN addition to being 30 min late to getting me the truck. Not god at all.

TIM F.
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Everything was great ,very clean and on time .

Chad A.
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Quick, efficient, & friendly!

scott H.
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Customer did not leave a comment.

chuck E.
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Customer did not leave a comment.

Don G.
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I returned the trailer before 4pm on Friday before the 24 hrs were up and now I see he clocked me out at 6:21 and charged me an extra day. I would like reimbursed for the extra day. I will never use this dealer again

Greg N.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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