Customer Reviews for Bushwick Petroleum LLC
(U-Haul Neighborhood Dealer)

2,447 reviews

1610 Bushwick Ave   East New York, NY 11207
(Bushwick And Conway)

(718) 210-4267

Location Hours

  • Mon-Sun: 7:30 am - 6 pm

Services at this Location:

Contact Us

(718) 210-4267

1610 Bushwick Ave
East New York, NY 11207
(Bushwick And Conway)

Services at this Location:

Location Hours

  • Mon-Sun: 7:30 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The entire team in that location is very respectful and always helps out with whatever requests I had . I used that same location at least 5 times already

RIZWAN W. 
Rating:
4.0

To have the cab wipe out .. Sanitize as well during these hard times

Terrence D. 
Rating:
1.0

Stop being a UHaul representative. You got our trip off to a very frustrating start when you gave away our reservation and we had to use a truck with no ramp that was too small. And you also didn't include the dolly I had reserved. Awful experience.

William C. 
Rating:
5.0

Customer did not leave a comment.

GUSTABO D. 
Rating:
5.0

super good

JUANCARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
Rating:
5.0

Nothing

SEAN I. 
Rating:
1.0

when I rented the uhaul . I was told to park wherever theirs room when i return it. When I returned the uhaul, the BP employee that works outside took the keys to check the vehicle. He told me to move the uhaul and mind you , I parked exactly where I received it. I told him that I brought the vehicle back and parked as I was told when I picked it up. He said that it's not his problem and he's not gonna close my rental and continue to charge my card. very unprofessional and that man should not be allowed to deal with customers. when I went back inside to get the keys because I wanted to move the vehicle so I wouldn't be charged more . He began to laugh at me. I'll never rent their again if that man is still there, and when I told him that I was gonna report him to Uhaul. He said he doesn't care because he works for BP

ANTHONY Z. 
Rating:
1.0

The truck was in terrible condition it could barely go on the road it was really wonky it barely made it to where I needed to go I am very disappointed with the service

Patrece F. 
Rating:
4.0

Allow the people to be able to pick up at the spot if needed like before. Make sure the online application be a choice for costumers.

Mamadou S. 
Rating:
4.0

Customer did not leave a comment.

Maurice J. 
Rating:
5.0

Customer did not leave a comment.

Bianca G. 
Rating:
4.0

Customer did not leave a comment.

Daniela D. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
4.0

Location is fine. Equipment excellent. The app sucks. No flexibility. No pricing.

MAXIMILLIANO E. 
Rating:
5.0

Customer did not leave a comment.

AKOLADE O. 
Rating:
1.0

Switching my pick-up time and location at the last minute to two hours later at a another location a half-hour drive away put my moving plans behind schedule. No reason was given why my reservation made over a month before was chosen for this inconvenient treatment.

KEVIN P. 
Rating:
3.0

Customer did not leave a comment.

Ashmita M. 
Rating:
5.0

Easy to do business with, and fast.

Duong N. 
Rating:
1.0

The staff that work at this location is incredibly rude and difficult to work with. There were also homeless people sleeping in the back of at least two of their trucks in the parking lot. I would never come back to this location ever again.

Evan G. 
Rating:
1.0

Customer did not leave a comment.

Parrish W. 
Rating:
5.0

The van was generally clean but the windows were dirty so I had to take the time to wipe them down. Luckily it was a gas station location so used the squigee there. The UHaul attendants were very helpful and pleasant at this location and it was close enough that I was able to walk back home. Will definitely be coming back! Th am you so much.

Michele B. 
Rating:
4.0

The truck was very clean. Parking when returning the truck was tight and somewhat difficult.

Christopher H. 
Rating:
5.0

Nothing. I love the team at the BP Bushwick location. Sandy and Vodou are great and so helpful.

Shelly F. 
Rating:
3.0

Van was in good condition but the place did not have dollies and that made my move significantly more difficult bc I did not have time to go get one at a different location.

Lane C. 
Rating:
1.0

Do not use this location if you want to reserve. They gave out the truck I reserved and was inconvenienced. Had to spend money to go out of the way after not being able to get a hold of anyone from uhaul. Usually uhaul is super straight forward and this was by far the worst experience of my life.

CAROLBERNICE H. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
4.0

when returning the equipment the store should inspect it to make sure there's no damage, instead of saying we will email you. The problem with that is if someone out there damages the vehicle before they get to inspect it they'll think that I was the one that did the damage

LAWRENCE V. 
Rating:
3.0

My pick up location was changed at the last minute by UHaul. This location was not conveniently located for me. Also, the cab of the truck was dirty and I had to clean it.

CHRISTINAMARIE N. 
Rating:
3.0

The car was very dirty. Not cleaned whatsoever - dirty seats, unclean mirror, and trash in the back. The location was also not at the address listed. It was across the street which was confusing.

Mitchell T. 
Rating:
3.0

Customer did not leave a comment.

Peter B. 
Rating:
1.0

Truck wasn't ready somewhere else, had to come here to get a truck. It also wasnt ready despite there being several trucks in plain site that weren't being used. Some trucks had people living in them.

Bradley L. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Actually have the truck there!! It wasn't there. I wasted an hour waiting around before I finally got a new truck.

Lane G. 
Rating:
4.0

Customer did not leave a comment.

Latricia G. 
Rating:
3.0

Customer did not leave a comment.

Benjamin S. 
Rating:
2.0

No one seem to care. And I received no confirmation that the van had been returned! I ended up doing an online return after I dropped off the keys.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Extremely helpful and responsive customer service.

Corinne C. 
Rating:
3.0

Customer did not leave a comment.

Andrew K. 
Rating:
2.0

customer service was fine - everyone was nice and friendly, but they didn't have the equipment we ordered and then they parked the uhaul in an inaccessible place, making it very difficult to pull out of the spot. There was also empty liquor bottles in the back of the truck.

Suma S. 
Rating:
2.0

The truck is very dirty inside the cabinet

Melvin B. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
1.0

I've used Uhaul many times even though I manage a junk company of my own. I could simply use one of my junk trucks to move my items but I use Uhaul because of the convenience it presents when moving. Uhaul can be located almost anywhere and the process is always simple. This one location was nearby and easy to use but they grossly OVERCHARGED me for a 9” van. I drove to a storage unit that was less than 20 miles away to pick up three items and drove back to my apt in Bk. The Uhaul site was literally 5 mins away from me, so the entire move lasted less than 3 hours (10:30am-1pm). I somehow got charged over $100! That is the most I've ever paid for a Uhaul and I will never again go back here. Just to make matters worse, this van was extremely dirty. The rug in the back of the van looked like it hadn't been cleaned in months and it ruined my furniture by leaving dark streaks on it. From a fellow manager who works for a junk moving company: HOW ABOUT YOU CLEAN YOUR VEHICLES? A good pressure washer from Home Depot is about $200-$300. Thats a simple three rip off transactions, in one day. As a matter of fact, if these are the prices Uhaul will be charging clients who use their service for less than 3 hours, I may never use your services again. For that much, I'll get movers next time.

Jorge G. 
Rating:
5.0

Customer did not leave a comment.

Seon C. 
Rating:
5.0

Customer did not leave a comment.

Seon C. 
Rating:
5.0

Customer did not leave a comment.

mohamed O. 
Rating:
5.0

Customer did not leave a comment.

hayrullo U. 
Rating:
5.0

Customer did not leave a comment.

Aanuoluwapo A. 
Rating:
3.0

Customer did not leave a comment.

JAMELALONZO C. 
Rating:
1.0

They overcharged me and have yet to send me my receipt. I asked them to tell me why I was being charged more and they have yet to respond. 0/10. Respectfully.

Xiomara D. 
Rating:
5.0

Nice huge lot easy access to get in and out

EDWIN R. 
Rating:
3.0

Truck didn't have A/C and was Mechanically just bad. We have rented many uhauls but this truck was very disappointed.

Jaime V. 
Rating:
3.0

I was given the wrong keys to the van and waited an additional 2 hours for roadside assistance thinking the van was in need of a battery jump or maintenance. A UHaul rep happened to get there just before the roadside assistance and figured out the issue.

Maria V. 
Rating:
5.0

Staff there are nice and patient.

ITing K. 
Rating:
2.0

Customer did not leave a comment.

James S. 
Rating:
2.0

The owners overcharged me on mileage by a lot and I am currently disputing the extra fee.

Mitchell E. 
Rating:
4.0

Customer did not leave a comment.

NEHYRA T. 
Rating:
5.0

Very pleasant and attentive .

Irving A. 
Rating:
2.0

The customer service was ok but the truck was very dirty. I requested a different truck but it was not available.

Pamela W. 
Rating:
4.0

Parking is needed on premises

Stephen C. 
Rating:
1.0

Gas was lower than what contract stated

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Gustavo M. 
Rating:
4.0

Customer did not leave a comment.

Jeanne R. 
Rating:
1.0

Cashier had a attitude

Ryspodiiblair B. 
Rating:
5.0

Was ok

Faubert S. 
Rating:
5.0

Customer did not leave a comment.

Abraham V. 
Rating:
5.0

Online check in didn't work and it wouldn't tell me why. Ended up just going inside to see the clerk

Emily M. 
Rating:
4.0

Customer did not leave a comment.

Wanda A. 
Rating:
4.0

Customer did not leave a comment.

donna D. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
3.0

I have a problem, there was no hand truck or dolly which, I rent at the moment I,got the truck and I, have to spend $100.00 on one over-all the truck was on very good condition from my road trip of 16 hours

maria G. 
Rating:
3.0

The boxtruck was filthy and stinks inside and got an crazy headache while driving it and the gas level was way much lower thatn they said they charged me for $146 even tho I didn't do 50 miles it was a rip off

Ramadan B. 
Rating:
3.0

Customer did not leave a comment.

Logan T. 
Rating:
3.0

Customer did not leave a comment.

Jafar B. 
Rating:
5.0

Start taking cash as well

Antione M. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
1.0

Customer did not leave a comment.

Juan Andres V. 
Rating:
1.0

The Van was in terrible condition when it was picked up extra extremely dirty inside app inside I'm outside and to make matters worse the battery died on me in Manhattan and I had to get it a jump from a passaby. When I call customer service the wait time was 45 minutes 5 minutes. Absolutely disgusting service in service and equipment. Poor service poor quality of vehicle

STEPHEN D. 
Rating:
4.0

Customer did not leave a comment.

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

Rose P. 
Rating:
5.0

Great service.

Eric V. 
Rating:
5.0

Very helpful staff, got me check in and out very quickly! 10/10 recommend these folks!!

Patrick M. 
Rating:
4.0

Customer did not leave a comment.

BRIANS W. 
Rating:
5.0

Please provide better customer service training for your partners.

Keithley H. 
Rating:
5.0

Was ok.... I guess there nothing to fix it was in and out with in 20m

Josea S. 
Rating:
3.0

Vehicle in poor condition, Gas guage was broken and I had to full up their tank when I only drove 15 miles.

Stephen Y. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

The manager handlings the UHAUL operation in the store is so great, accommodating, and nice.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Lamount M. 
Rating:
2.0

Be faster with service and point out the fact that the van was given dirty and with a dent in the rear and scratches. I dont want to be held responsible.for damages i didnt cause

William S. 
Rating:
1.0

I was overcharged for fuel. The van was delivered to me with an empty gas tank. I put a gallon to drive my 4 miles. I delivered the van back after 4 hours and the place told me it was all set, only to see the delivery being registered the next day at 6am with a charge for 10 gallons of gas and a fuel charge. Uhaul needs to have better control over their rental partners.

Fernando S. 
Rating:
1.0

The worker is RUDE and NASTY!!

Shanay M. 
Rating:
3.0

Unfortunately there were communication issues that lead to misunderstandings. I asked about being able to do a different drop-off location and I was told OK and it would be changed but it was not and it lead to a lot of issues and a bad experience for me.

Carlos V. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Kenju G. 
Rating:
4.0

Customer did not leave a comment.

Luis N. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
2.0

Customer did not leave a comment.

Austin C. 
No reviews have been submitted for this location.

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