Customer Reviews for Bushwick Petroleum LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bushwick Petroleum LLC

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Robert B.
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Customer did not leave a comment.

Stephenie I.
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Victor V.
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These guys are the worst U-Haul Dealers. They are extremely rude, every single time I rent here I leave mad due rudeness of the staff. Let me tell you, they do no good for U-Haul Brand. Just check the Yelp reviews for this dealer. I only rent here due to necessity, since it's close to my location or because I couldn't find any vehicles in other facilities. I'd never go back to this place if I could.

Jennifer R.
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Carlos V.
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Gabriel F.
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I didn't get the hand truck to help me move that I paid 7 dollars for

YANIRA P.
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The sales agent Shavi was amazing. Great customer service and answered all my questions

Timothy M.
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I was skeptical at first of it being run out of a gas station, but in the end it was the most helpful, friendly and speedy Uhaul transaction I have ever had. They didn't have one item I had requested but I won't let that ruin the experience, maybe just keep better stock of what is offered or let people know ahead of time. Moving pads are rather important…

VALERIED L.
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Customer did not leave a comment.

LORRAINEJ C.
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I've had the worst experience ever, I spoke to 2 different representatives over the phone whom both confirmed my reservation and gave me a quote before picking up the truck. I get to the location the agent was very rude.. didn't explain the rates, I had to dig and clean the snow off the truck myself, then when I was done with the truck I got charged for a total different amount than what was agreed to over the phone with the other reps.. YOU GUYS NEED TO GET IT TOGETHER! I will be disputing these charges because had I know better I would have went elsewhere..

Alonso S.
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Make sure equipment is clean better.

Lindsay D.
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if i have to make sure equipment is clean they should as well.

Christopher U.
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Customer did not leave a comment.

Andrea I.
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I rented the truck on Sunday morning at 11am. It was supposed to be a 20 feet truck, but they gave me instead a 10 telling me that the one I reserved was broken and the only thing I could it's taking the 10 or nothing. So I did it, i took the 10, I still had to move.my 4 bedrooms apt.. Obviously there wasn't enough space and I had to extend for an extra day. Matter fact that for the next 2 days, Monday and Tuesday, a winter storm came and as everybody else, I was not able to use the truck since the mayor put a mandatory restriction on driving. So I called U-haul office to explain the problem, and they told me that they had already waived those 2 days, Monday and Tuesday, and I had untill Wednesday morning at 11am to bring the truck back. So basically, I was supposed to be charged just for just 1 day (sunday) but they charged me for 2, with all the fee and taxes attached for both days. This is not fair, at all. I extended the rent because of you, I could not use it because of the mandatory restriction, you told me you waived the charges and you still charged me double.

hector L.
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Wesley I.
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James C.
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Brooke R.
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Purushottam B.
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Anthony A.
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Michael G.
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Alfredo B.
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salif D.
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Nice

Marc J.
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jose C.
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Feng C.
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ANTHONY E.
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brian K.
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Kalista A.
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I returned the uhaul after 2pm the representative said I would get a email but I didn't get it until I called and they kept sending me the receipt from earlier when I rented it at 9 am. I finally got the receipt today and they had me returning the vehicle at 3:27 pm which was a flat out lie. I really believe they are ripping people off so they don't have to give you money back. The representative was so busy talking I guess he forgot to send my receipt then they put a different time. Bad business. Never again will I use them. If you use them make sure you get your receipt right then or else they will put another time for you returning the vehicle.

Andreau W.
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Customer did not leave a comment.

Rolando C.
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They said the truck was clean, the truck was wet n dirty inside.... it smell like wet dog.... was not happy

Lee H.
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Gildania C.
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Regina P.
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Customer service at this location is trash

Rizwan W.
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The reps at the location were extremely friendly and very helpful. Very professional

calvin T.
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Rude, arrogant, charges on my credit card continues to be charged with no outline explanation, charges I don't recognize...

Dean P.
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Customer did not leave a comment.

Yosef yitschak B.
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RYAN S.
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Keith A.
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Good service and friendly staff.

DAWN H.
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Personnel was rude and the price they quote you one price per mile on the phone and then double the price when you get there. Long wait in the line only to ask the same info as on the phone. The people are rude and answer you very short with an attitude.

Adam K.
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Once again very helpful and friendly staff. Thank you

Ricardo U.
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Customer did not leave a comment.

NO N.
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Tremendous service at this location And thanks guys for clean truck

Adrian C.
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Waited a long time to be served. First truck issued had a dead battery. Second truck was fine and performed perfectly. Drop-off location was good.

Natasha B.
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This location is terrible I rented a vehicle here on 11-19-98 and the employee that did my transaction had poor customer service and a bad attitude, I bought the vehicle back with a full tank and they said i needed to put more and charged me $8 dollars for gas they are crooks I will be reporting them to the BBB

felicia J.
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CHADEESEONIELIA P.
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Hayden T.
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Truck was not available as promised at Lorin ave location had to take a cab to Bushwick location had to pay more for gas and miles and the movers one hour for doing nothing.

anthony D.
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The insurance was explained properly. I think they overcharged.

Patrick L.
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Better customer service. No one assisted at pickup location only thr clerk.

Elijah W.
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Juan V.
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Gregory C.
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Victor A.
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Jeremy R.
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When you say you have a specific vehicle you should have that vehicle ready and available for the customer. We had to make to trips because when we arrived at the Uhaul place at 1610 Bushwick Ave. all four tires were flat and we had to get a van instead of the truck we had the contract. No good business at all.

Myra A.
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Moritz P.
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John P.
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Davie danger N.
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Don't charge them for damage they did not do to your vans

Obi A.
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CHRISTOPHER M.
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Horrible service!! I would Like to speak to a manager!!

Shantel E.
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MATTHEWWAYNE P.
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While the location itself was acceptable, getting FROM the location in the truck is very difficult due to limited access on the roads/highways.

LAVAUGHN T.
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Customer did not leave a comment.

Samuel H.
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OUTSTANDING!!!

Rosa C.
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Went to first location to pick up car and it was not even available, after I already paid online. Went to second location and picked up car to find out homeless person was sleeping inside. 150% will NEVER recommend to anyone and will tell everyone to avoid U-Haul.

JUDITH R.
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The staff need to understand that in time like this cleanliness is priority and take time out to clean and disinfect equipment also treat costumer as if they value their business

Fernando R.
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JOHNWARREN F.
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Tesha M.
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Cesar G.
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Muy bueno el servicios

regina R.
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The service was great, I was able to pick the van up on time . The van was clean a newly updated with Bluetooth and backup camera The van drove smoothly, I later drop the van off at a different location, everything went smoothly. I will definitely use U-Haul again, Thanks for good service

Cristina K.
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Customer did not leave a comment.

Lydia S.
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1610 Bushwick location by far is the best.

Andy T.
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This place has the worst customer service I have ever experienced.

Malik W.
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Customer did not leave a comment.

Raghav S.
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The website didn't work, the 24/7 didn't work, I spent 2 hours trying to get my rental. I called customer service multiple times because they kept cancelling the call, once I got through the 24/7 website approval, the keys weren't in the lockbox. This was horrible and I will never use uhaul again!!!

Edna H.
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Customer did not leave a comment.

Alberto F.
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The vehicle was not properly serviced. We encountered a gas leak on our one-way trip. U-haul customer service was unreachable during the trip.

Willan C.
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Customer did not leave a comment.

Samantha leite S.
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Robert S.
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This is a gas station that is not well equipped for uhaul services. they are trying to serve the uhaul clients while taking gas sales from the same line. Full well asking someone looking to $20 on pump 3 while asking me for my ID. This slows down the process and creates errors. This gentleman in front of me was looking for a motorcycle trailer that he reserved 2 weeks ago, was told it was broken and they didnt have one. Well when was someone goin gto inform him the item he was coming top pick up was not available. THe response to the guest was if you have a problem, call 1-800-uahul. When i was dropping off, i was told to just leave the key and they would email me whatever the total charges were. Why would i do that? Who doesn't confirm mileage used? damages? gas level?? They were highly unprofessional.

Janusz Z.
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The truck was dirty.

Carly M.
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CYNNAMONT M.
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Wilkenson F.
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Patryk M.
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Truck came with a low oil/pressure warning and almost no gas.

Curt S.
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I had the absolute worst experience and the team at this location is horribly incompetent. Avoid at all costs.

Edgar C.
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Truck a tad muddy, but it was a rainy day... didn't bother me, truck ran well and was powerful enough but not too powerful.

Thomas L.
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Customer did not leave a comment.

Adam K.
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Very friendly and attentive staff at this location

Robert D.
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Przemyslaw S.
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Leatrice H.
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wayne S.
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Kerron S.
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Tyquanna D.
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Clyde B.
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Danny A.
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No reviews have been submitted for this location.

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