The older man very rude and overcharged my account. Customer service far below par. I've never witnessed such behavior from Uhaul. Very disappointed.Davon L.
Customer Reviews for Bushwick Petroleum LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I need my case reviewedKhalid B.
Customer did not leave a comment.Isaiah S.
Customer did not leave a comment.Alex P.
Smooth transaction,quick and convenient. Although I thought the mileage rate was a little high but I am aware that we have a pandemic and all things today seem over priced.over all a very good experience.ANTHONY P.
Customer did not leave a comment.Iain B.
Customer did not leave a comment.CHRISTOPHER S.
U-haul was great but the truck could not go on certain highways. There should be a clear message to the customer, you need to download an app or u-haul should provide a free gps map that drivers can use to improve their commute.Christopher C.
The workers are an assholes they don't like to help there so lazy i really don't know why they work thereEdison M.
Customer did not leave a comment.Bryan B.
Customer did not leave a comment.ASHLEYDIAMOND M.
Customer did not leave a comment.John T.
They charge me $40 extra for cleaning the truck which I did clean the truck when I told the guy check it he did not he say it was good then I got a text message $40 more for cleaningVickram T.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Marcos R.
Customer did not leave a comment.Marcos R.
They are scamming there !!!! They are trying to run my card for 1000$ damage I did not do to the car ! Read the reviews at this location it's true ! Horrible people !Ebony M.
Customer did not leave a comment.ANASILVIA G.
Customer did not leave a comment.Kelly A.
Manager/ agent does not provide interest in completing transactions for Uhaul rentals. They allow other customers to be assisted before attending or assisting Uhaul renters. This place does not meet customer satisfaction services that's provided by other Uhaul vendors. When vehicles are returned a close-out receipt is not given, and other fees are added.Luis S.
Service was not good. And vehicle had manufacturing beeping issues.Maceo L.
Customer did not leave a comment.Tyler M.
Veryveryyyyyy rude Indian menPatrick T.
Customer did not leave a comment.ALIMAHMOUD K.
Customer did not leave a comment.Andres R.
They did not have the vehicle I requested. The customer service was bad and no attempt to make it betterEdwin Z.
Customer did not leave a comment.Charlston M.
Terrible costumer service experience .Francis R.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Stephenie I.
These guys are the worst U-Haul Dealers. They are extremely rude, every single time I rent here I leave mad due rudeness of the staff. Let me tell you, they do no good for U-Haul Brand. Just check the Yelp reviews for this dealer. I only rent here due to necessity, since it's close to my location or because I couldn't find any vehicles in other facilities. I'd never go back to this place if I could.Victor V.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Carlos V.
I didn't get the hand truck to help me move that I paid 7 dollars forGabriel F.
The sales agent Shavi was amazing. Great customer service and answered all my questionsYANIRA P.
I was skeptical at first of it being run out of a gas station, but in the end it was the most helpful, friendly and speedy Uhaul transaction I have ever had. They didn't have one item I had requested but I won't let that ruin the experience, maybe just keep better stock of what is offered or let people know ahead of time. Moving pads are rather importantâ€¦Timothy M.
Customer did not leave a comment.VALERIED L.
I've had the worst experience ever, I spoke to 2 different representatives over the phone whom both confirmed my reservation and gave me a quote before picking up the truck. I get to the location the agent was very rude.. didn't explain the rates, I had to dig and clean the snow off the truck myself, then when I was done with the truck I got charged for a total different amount than what was agreed to over the phone with the other reps.. YOU GUYS NEED TO GET IT TOGETHER! I will be disputing these charges because had I know better I would have went elsewhere..LORRAINEJ C.
Make sure equipment is clean better.Alonso S.
if i have to make sure equipment is clean they should as well.Lindsay D.
Customer did not leave a comment.Christopher U.
I rented the truck on Sunday morning at 11am. It was supposed to be a 20 feet truck, but they gave me instead a 10 telling me that the one I reserved was broken and the only thing I could it's taking the 10 or nothing. So I did it, i took the 10, I still had to move.my 4 bedrooms apt.. Obviously there wasn't enough space and I had to extend for an extra day. Matter fact that for the next 2 days, Monday and Tuesday, a winter storm came and as everybody else, I was not able to use the truck since the mayor put a mandatory restriction on driving. So I called U-haul office to explain the problem, and they told me that they had already waived those 2 days, Monday and Tuesday, and I had untill Wednesday morning at 11am to bring the truck back. So basically, I was supposed to be charged just for just 1 day (sunday) but they charged me for 2, with all the fee and taxes attached for both days. This is not fair, at all. I extended the rent because of you, I could not use it because of the mandatory restriction, you told me you waived the charges and you still charged me double.Andrea I.
Customer did not leave a comment.hector L.
Customer did not leave a comment.Wesley I.
Customer did not leave a comment.James C.
Customer did not leave a comment.Brooke R.
Customer did not leave a comment.Purushottam B.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Alfredo B.
Customer did not leave a comment.Marc J.
Customer did not leave a comment.jose C.
Customer did not leave a comment.Feng C.
Customer did not leave a comment.ANTHONY E.
Customer did not leave a comment.brian K.
I returned the uhaul after 2pm the representative said I would get a email but I didn't get it until I called and they kept sending me the receipt from earlier when I rented it at 9 am. I finally got the receipt today and they had me returning the vehicle at 3:27 pm which was a flat out lie. I really believe they are ripping people off so they don't have to give you money back. The representative was so busy talking I guess he forgot to send my receipt then they put a different time. Bad business. Never again will I use them. If you use them make sure you get your receipt right then or else they will put another time for you returning the vehicle.Kalista A.
Customer did not leave a comment.Andreau W.
They said the truck was clean, the truck was wet n dirty inside.... it smell like wet dog.... was not happyRolando C.
Customer did not leave a comment.Lee H.
Customer did not leave a comment.Gildania C.
Customer service at this location is trashRegina P.
The reps at the location were extremely friendly and very helpful. Very professionalRizwan W.
Rude, arrogant, charges on my credit card continues to be charged with no outline explanation, charges I don't recognize...calvin T.
Customer did not leave a comment.Dean P.
Customer did not leave a comment.Yosef yitschak B.
Customer did not leave a comment.RYAN S.
Good service and friendly staff.Keith A.
Personnel was rude and the price they quote you one price per mile on the phone and then double the price when you get there. Long wait in the line only to ask the same info as on the phone. The people are rude and answer you very short with an attitude.DAWN H.
Once again very helpful and friendly staff. Thank youAdam K.
Customer did not leave a comment.Ricardo U.
Tremendous service at this location And thanks guys for clean truckNO N.
Waited a long time to be served. First truck issued had a dead battery. Second truck was fine and performed perfectly. Drop-off location was good.Adrian C.
This location is terrible I rented a vehicle here on 11-19-98 and the employee that did my transaction had poor customer service and a bad attitude, I bought the vehicle back with a full tank and they said i needed to put more and charged me $8 dollars for gas they are crooks I will be reporting them to the BBBNatasha B.
Customer did not leave a comment.felicia J.
Customer did not leave a comment.CHADEESEONIELIA P.
Truck was not available as promised at Lorin ave location had to take a cab to Bushwick location had to pay more for gas and miles and the movers one hour for doing nothing.Hayden T.
The insurance was explained properly. I think they overcharged.anthony D.
Better customer service. No one assisted at pickup location only thr clerk.Patrick L.
Customer did not leave a comment.Elijah W.
Customer did not leave a comment.Juan V.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Victor A.
When you say you have a specific vehicle you should have that vehicle ready and available for the customer. We had to make to trips because when we arrived at the Uhaul place at 1610 Bushwick Ave. all four tires were flat and we had to get a van instead of the truck we had the contract. No good business at all.Jeremy R.
Customer did not leave a comment.Myra A.
Customer did not leave a comment.Moritz P.
Customer did not leave a comment.John P.
Don't charge them for damage they did not do to your vansDavie danger N.
Customer did not leave a comment.Obi A.
Horrible service!! I would Like to speak to a manager!!CHRISTOPHER M.
Customer did not leave a comment.Shantel E.
While the location itself was acceptable, getting FROM the location in the truck is very difficult due to limited access on the roads/highways.MATTHEWWAYNE P.
Customer did not leave a comment.LAVAUGHN T.
Went to first location to pick up car and it was not even available, after I already paid online. Went to second location and picked up car to find out homeless person was sleeping inside. 150% will NEVER recommend to anyone and will tell everyone to avoid U-Haul.Rosa C.
The staff need to understand that in time like this cleanliness is priority and take time out to clean and disinfect equipment also treat costumer as if they value their businessJUDITH R.
Customer did not leave a comment.Fernando R.
Customer did not leave a comment.JOHNWARREN F.
Customer did not leave a comment.Tesha M.