Customer Reviews for Bushwick Petroleum LLC
(U-Haul Neighborhood Dealer)

2,504 reviews

1610 Bushwick Ave   East New York, NY 11207
(Bushwick And Conway)

(718) 210-4267

Hours

  • Mon–Sun
    7:30 am–6 pm

Services at this Location:

Contact Us

(718) 210-4267

1610 Bushwick Ave
East New York, NY 11207
(Bushwick And Conway)

Services at this Location:

Hours

  • Mon–Sun
    7:30 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

rro estaba suciotío

Jose R. 
Rating:
3.0

Customer did not leave a comment.

Roy A. 
Rating:
5.0

Great experience. Easy access to the equipment. Highly recommend

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

Natacha J. 
Rating:
5.0

Customer did not leave a comment.

mohammed U. 
Rating:
5.0

Customer did not leave a comment.

Jaime D. 
Rating:
5.0

Customer did not leave a comment.

ELISEO D. 
Rating:
5.0

Customer did not leave a comment.

Stuart K. 
Rating:
4.0

Customer did not leave a comment.

Jimmy A. 
Rating:
5.0

Customer did not leave a comment.

Juanita G. 
Rating:
3.0

Sandy was helpful in getting us what we needed when there was a problem, good man

Eduard V. 
Rating:
4.0

Customer did not leave a comment.

romel H. 
Rating:
2.0

Tell them not to change the contract at check out and charge extra.

Chaim S. 
Rating:
5.0

Customer did not leave a comment.

Mayra S. 
Rating:
4.0

Customer did not leave a comment.

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
5.0

Customer did not leave a comment.

Mayra S. 
Rating:
1.0

They never emailed my receipt

FATMIR K. 
Rating:
5.0

Nice

Elvin R. 
Rating:
4.0

Customer did not leave a comment.

Dawn J. 
Rating:
5.0

The services was fast easy, vehicle was ready when I got there. Once u reserve it online.

Carlos T. 
Rating:
1.0

They over charged my card

sHADAE H. 
Rating:
3.0

Customer did not leave a comment.

Shadae C. 
Rating:
5.0

Everything was A O K very good service

joseph J. 
Rating:
4.0

Customer did not leave a comment.

nabulungi L. 
Rating:
2.0

The truck not clean all the time I get truck in that location is alway complaining the last one is terrible the slide door in back not close inside was stink badly I have clean before it was used.

Sakiru O. 
Rating:
1.0

Customer did not leave a comment.

Dominic A. 
Rating:
4.0

Customer did not leave a comment.

Brittney M. 
Rating:
5.0

The location was perfect. I was able to check out very quick. The customer service from the gentleman handling my request was extremely professional. I will definitely do business with this location again.

Stuart K. 
Rating:
5.0

Customer did not leave a comment.

Josefina G. 
Rating:
1.0

Truck wasn't driving good old and dirty

Glasco F. 
Rating:
5.0

Customer service was excellent and they never let customers wait for service

Juan S. 
Rating:
4.0

Customer did not leave a comment.

aNTHONY B. 
Rating:
1.0

My breaks barely worked, the uhaul was sticky all over inside. The gate was hard to close. The best way to describe the vehicle assigned to me is that it was a death trap.

Chasity R. 
Rating:
5.0

Excelente

LIOVELYN P. 
Rating:
5.0

Excellent service

Anderson H. 
Rating:
2.0

The guys there are very annoying I pay for the uhaul my brother is the driver yet they give my brother a hard time every single time that they want to see my debit card and now they are saying I have to physically be there. And the location downtown the biggest one in Brooklyn they gave him no issues at all

Michael L. 
Rating:
5.0

Very nice and great service 👍🏽

Marleny E. 
Rating:
3.0

Customer did not leave a comment.

Romaine S. 
Rating:
5.0

Customer did not leave a comment.

Jabali B. 
Rating:
4.0

Customer did not leave a comment.

MARVIN L. 
Rating:
5.0

I had a great experience with uhaul at that particular location. Other locations closest to me had no availability. Not to mention that I called 40 minutes prior to pick up. There isn't anything negative I can think of.

Gail M. 
Rating:
5.0

N/A

OLUYEMISI O. 
Rating:
5.0

A customer, when check in online like upload documents and provide cc info should not be asking to repeat same procedures in the pick up location.

A.M. U. 
Rating:
5.0

Process was much smoother than in the past. Looks like they eliminated the use of cellphone check-in. Previously, they would ask for you for your cellphone number and send you text with a link to complete the check-in process. Which would also allow you submit pictures of the condition of vehicle should you feel the need to do so. Location is excellent for me. Since it's close to home. Vehicle was clean, However, the interior handle to unlock the front passenger door was found hanging. Apparently, it been previously reported & noted. Later on, while driving the vehicle, it was discovered the horn wasn't functioning. I mentioned it upon returning the vehicle and was given a head nod gesture as a response. I do recommend this location. However, make sure you thoroughly inspect the vehicle prior to leaving.

Adawel T. 
Rating:
5.0

Very happy with there service, the employee was very fast the truck was clean and was very full in gas.

Carmen C. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
4.0

Customer did not leave a comment.

Aaron M. 
Rating:
1.0

I would suggest that the vehicle is cleared before renting. The truck I got was deplorable even the drivers section was dirty. Please do better

Buela B. 
Rating:
5.0

Customer did not leave a comment.

AM U. 
Rating:
2.0

Customer did not leave a comment.

Yesid N. 
Rating:
3.0

mejor atención al cliente porque entregue la camioneta alas 2:00 y me cerraron asta las 4::21 de la tarde

LuisOmar P. 
Rating:
3.0

Customer did not leave a comment.

esteban E. 
Rating:
2.0

all the car engine lights were on on the dashboard, they did not have the blankets or the dolly I needed and ordered, tire was deflated, etc

Vincent S. 
Rating:
3.0

I made my reservation weeks into advance but my pick up location was changed last minute and they did not have the additional items I reserved when I went to pick up. Poor management.

Jaime G. 
Rating:
5.0

Customer did not leave a comment.

Caridad C. 
Rating:
5.0

The entire team in that location is very respectful and always helps out with whatever requests I had . I used that same location at least 5 times already

RIZWAN W. 
Rating:
4.0

To have the cab wipe out .. Sanitize as well during these hard times

Terrence D. 
Rating:
3.0

Customer did not leave a comment.

Tracy J. 
Rating:
1.0

Stop being a UHaul representative. You got our trip off to a very frustrating start when you gave away our reservation and we had to use a truck with no ramp that was too small. And you also didn't include the dolly I had reserved. Awful experience.

William C. 
Rating:
5.0

Customer did not leave a comment.

GUSTABO D. 
Rating:
5.0

super good

JUANCARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Oscar G. 
Rating:
5.0

Nothing

SEAN I. 
Rating:
1.0

when I rented the uhaul . I was told to park wherever theirs room when i return it. When I returned the uhaul, the BP employee that works outside took the keys to check the vehicle. He told me to move the uhaul and mind you , I parked exactly where I received it. I told him that I brought the vehicle back and parked as I was told when I picked it up. He said that it's not his problem and he's not gonna close my rental and continue to charge my card. very unprofessional and that man should not be allowed to deal with customers. when I went back inside to get the keys because I wanted to move the vehicle so I wouldn't be charged more . He began to laugh at me. I'll never rent their again if that man is still there, and when I told him that I was gonna report him to Uhaul. He said he doesn't care because he works for BP

ANTHONY Z. 
Rating:
1.0

The truck was in terrible condition it could barely go on the road it was really wonky it barely made it to where I needed to go I am very disappointed with the service

Patrece F. 
Rating:
4.0

Allow the people to be able to pick up at the spot if needed like before. Make sure the online application be a choice for costumers.

Mamadou S. 
Rating:
4.0

Customer did not leave a comment.

Maurice J. 
Rating:
5.0

Customer did not leave a comment.

Bianca G. 
Rating:
4.0

Customer did not leave a comment.

Daniela D. 
Rating:
5.0

Customer did not leave a comment.

jose M. 
Rating:
4.0

Location is fine. Equipment excellent. The app sucks. No flexibility. No pricing.

MAXIMILLIANO E. 
Rating:
5.0

Customer did not leave a comment.

AKOLADE O. 
Rating:
1.0

Switching my pick-up time and location at the last minute to two hours later at a another location a half-hour drive away put my moving plans behind schedule. No reason was given why my reservation made over a month before was chosen for this inconvenient treatment.

KEVIN P. 
Rating:
3.0

Customer did not leave a comment.

Ashmita M. 
Rating:
5.0

Easy to do business with, and fast.

Duong N. 
Rating:
1.0

The staff that work at this location is incredibly rude and difficult to work with. There were also homeless people sleeping in the back of at least two of their trucks in the parking lot. I would never come back to this location ever again.

Evan G. 
Rating:
1.0

Customer did not leave a comment.

Parrish W. 
Rating:
5.0

The van was generally clean but the windows were dirty so I had to take the time to wipe them down. Luckily it was a gas station location so used the squigee there. The UHaul attendants were very helpful and pleasant at this location and it was close enough that I was able to walk back home. Will definitely be coming back! Th am you so much.

Michele B. 
Rating:
4.0

The truck was very clean. Parking when returning the truck was tight and somewhat difficult.

Christopher H. 
Rating:
5.0

Nothing. I love the team at the BP Bushwick location. Sandy and Vodou are great and so helpful.

Shelly F. 
Rating:
3.0

Van was in good condition but the place did not have dollies and that made my move significantly more difficult bc I did not have time to go get one at a different location.

Lane C. 
Rating:
1.0

Do not use this location if you want to reserve. They gave out the truck I reserved and was inconvenienced. Had to spend money to go out of the way after not being able to get a hold of anyone from uhaul. Usually uhaul is super straight forward and this was by far the worst experience of my life.

CAROLBERNICE H. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
4.0

when returning the equipment the store should inspect it to make sure there's no damage, instead of saying we will email you. The problem with that is if someone out there damages the vehicle before they get to inspect it they'll think that I was the one that did the damage

LAWRENCE V. 
Rating:
3.0

My pick up location was changed at the last minute by UHaul. This location was not conveniently located for me. Also, the cab of the truck was dirty and I had to clean it.

CHRISTINAMARIE N. 
Rating:
3.0

The car was very dirty. Not cleaned whatsoever - dirty seats, unclean mirror, and trash in the back. The location was also not at the address listed. It was across the street which was confusing.

Mitchell T. 
Rating:
3.0

Customer did not leave a comment.

Peter B. 
Rating:
1.0

Truck wasn't ready somewhere else, had to come here to get a truck. It also wasnt ready despite there being several trucks in plain site that weren't being used. Some trucks had people living in them.

Bradley L. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Actually have the truck there!! It wasn't there. I wasted an hour waiting around before I finally got a new truck.

Lane G. 
Rating:
4.0

Customer did not leave a comment.

Latricia G. 
Rating:
3.0

Customer did not leave a comment.

Benjamin S. 
Rating:
2.0

No one seem to care. And I received no confirmation that the van had been returned! I ended up doing an online return after I dropped off the keys.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Extremely helpful and responsive customer service.

Corinne C. 
Rating:
3.0

Customer did not leave a comment.

Andrew K. 
Rating:
2.0

customer service was fine - everyone was nice and friendly, but they didn't have the equipment we ordered and then they parked the uhaul in an inaccessible place, making it very difficult to pull out of the spot. There was also empty liquor bottles in the back of the truck.

Suma S. 
Rating:
2.0

The truck is very dirty inside the cabinet

Melvin B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top