Excellent customer service
Mary B.
Customer Reviews for Cannifton Garage Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
mores steps should be taken to disinfect the truck and we should be informed what has been done. The steering wheel played alot; was not a safe feeling drive and the passenger mirror was broken. Back of truck not very clean. Woman who checked us in was very pleasant.
Lorraine P.All personal were very helpful
LENORER S.The on-line booking system at u-haul was a horrible experience. I have rented many cars over the years from other companies and have always been able to easily book on-line. With u-haul, I had to call an office and ask them to input manually. I then received a notice that my pick-up location was changed (much farther from the 401 and out of my way). When I went to pick up my van that I had booked for a 24-hour period (11 to 11), I was told that the only thing available was a truck and it was due back the next morning at 8. That was totally impossible as I had booked the van for the 400 km trip and needed 24 hours. The staff at the Parker Street Location in Belleville were very helpful and found me a van at the Industrial Park site up near the 401. In every case, the staff were excellent and it seems to me they are stuck having to trouble-shoot and do "work-arounds" to compensate for a convoluted booking system. I was not on a strict deadline that day so could cope with the added driving and time lost. BUT if I had been on a deadline, I would have been in tears due to the frustration and stress of it all. Thank you to the staff at the the Douglas Rd, Parker St. and Industrial Road locations in Belleville. It cannot be easy dealing with such a system.
sandra C.I was not happy with the location because I reside in Brighton ontario and moving to another location in the Brighton area and there were 2 trucks located in Smithfield all day Friday and Saturday morning but I had to go all the way to belleville to pick up and drop off costing me extra kms and extra gas. I would appreciate a rebate for my extra kms and gas please.
susan S.Trailer had dirt on the floor, had not been swept out after last use.
Kim S.This location is good for an experienced renter - it wouldn't have been good for a newbie: they don't stock the regular UHaul accessories, I had to ask about checking the turn signals, etc. To their credit, their mechanic did recognize that the tow chain was worn through.
Scott W.Employees were extremely helpful trying to troubleshoot a wiring issue i had with my trailer receptacle
Jeremy R.It was not my preferred drop off location Out if the way and closed trailer sat for two days before it was checked in If your a deal then be open or have a competent person to answer and check in equipment no a answering service
NANCY-GRACE L.Staff were great and welcoming. Huge improvement compared to other local U-Haul places.
James C.Very helpful, can't think of any improvements!
eva T.Thanks
Kevin S.Definitely go there again awsome staff
Bill B.Trailer had bad wiring , we had to fix it in order to get lights on at night.
Brian C.After dealing with Cannifton Garage, I think I may switch from my usual at Parker St. Parker St is where I booked it but because they didn't have what I needed so they reserved the one at Cannifton. The lady from Parker made many mistakes on the reservation and Cannifton fixed them all up. What a blessing!
Ashley W.There was quite a wait for the clerk who processed the rental. No necessarily a problem for me that day but it was a long weekend and I would have loved to have been on my way earlier. She was wonderful when she arr
Patricia M.It was all good.
ruth G.This truck was used by Carmen for Old Dutch Foods
GOODRICH C.Nothing. Everything went as planned. Vehicle was in perfect condition and very clean. Service was exceptional.
Delilah C.Excellent customer service... Answered all my questions... No hassle pickup or return... Very pleased and would recommend them to anyone looking for a uhaul...
monty W.Excellent customer service. Solved my issue from the kingston location. Thank you so much!!
rosheen S.not much
Bruce G.Don't let the traffic department rent out trucks that have already been rented to a customer by the dealer. I had reserved a 26" truck and ended up with a 20' truck and had to make two trips.
Virginia E.Rented the truck for pick up in port. hope made sure that it would be there and then called by uhaul three days prior to tell me I had to drive 100kms(one way)to pick the truck up
Maureen S.Minor damage to truck not review prior to hand off. Otherwise, rental was easy and efficient. Marlene was excellent to deal with.
DENNIS S.There won't be a next time I was really not happy with the service at all.
SHAWN C.Great service.....mechanic helped my wife unlock our personel vehicle after our dog locked doors from inside while returning rental truck
KYMM K.This location was fine, but Uhaul switched my reservation on me and I was unaware of that until they called me from this location to ask where I was.
CRAIG R.The lady in the office and the person helping me hook up the trailer where very helpful and efficient.very good experience.
KONRAD K.Shop was closed. Left the trailer chocked out front. No issues.
Randall M.Nothing. Marlene was great.
ROB A.I went there for some informations, about the truck and the auto transport I want to rent. The lady has the right answers to my questions. She told me I could go on the site and check about rental and all the equipment I can rent for the trip.
ANDRE L.Treat them the same as I was treated...there will not be any problems!
MARILYN M.Interior of trailer floor was covered in oily residue. Could see outline of circular drums. Quite slippery. Had to spend 30 minutes wiping it dry/clean prior to loading.
ROBERT S.was a little worried towing my truck straps are a little scarce
CURTIS V.nothing as I can see.
ROY M.Originally I was to pick up the unit in Trenton since that was the only location with a trailer available.The Trenton location is absolutely the worst place for customer service I have experienced in the last 20 years. Would never go back to that location.
SEBASTIEN V.Lady at the desk was extremely cheerful, helpful and polite.
JAMES C.Make the tie down opening on the side rails larger. If I did not have bailer twine with me I would not have been able to secure all my cargo. There are a few spots for ratchet hooks but not nearly enough. Other than that, the trailer worked very well.
Mark N.All good!!!!
MICHELLE M.Truck broke down after 9km - alternator needed replacing. Low battery light was on right off the lot but I thought they must have checked this as they had moved it out front this morning and it is a garage. Delayed 4.5 hours while the truck got fixed in my driveway. The whole rental should have been free but wasn't. I wouldn't recommend U-Haul.
Brian P.No Truck available at original confirmed location. Had to call around in a panic to find another location. Eventually found one that was great, but Uhaul has a terrible record of giving away reservations. If there was another competitor, I wouldn't deal with Uhaul again.
Robert M.The location for pick up was fabulous but the rep from uhaul who phoned me to confirm was not only rude and condensending but this will be my last time using uhaul we spend approx. $500 yr using uhaul and will now be using discount as the lady made me feel belittled and treated me in a very abusive manner. Uhaul will no longer be used by my family
fred T.The truck needed a front end alignment and the back could have been swept out.
Jason S.