Customer Reviews for Cape Fear Watersports
(U-Haul Neighborhood Dealer)

1,141 reviews

4557 Long Beach Rd SE   Southport, NC 28461

(910) 454-0992

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 454-0992

4557 Long Beach Rd SE
Southport, NC 28461

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Tony is great to work with. He is quick to respond to questions, explained the rental well, and is very kind.

CAROL S. 
Rating:
5.0

Tony does a great job for this uhaul agent…he's always helpful and knowledgeable and makes sure your rental is safe before you leave the premises.

BEN D. 
Rating:
4.0

The folks who helped us get the trailer parked were very friendly. They made me feel like my time is important and checked me right in. The only reason I ddI not do an excellent rating is that I ddI not go into the building as it was not necessary. Therefore I ddI not know what type of supplies was available for purchase to help with a move. I would definitely use this facility again if needed.

THERESA M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
5.0

The gentleman at Long Beach road was kind and professional. Very helpful with picking up and dropping off trailer.

Janie M. 
Rating:
5.0

Dropped off when closed but clean and organized and no issues. Really like how you can check in on the app and return your equipment.

Anna Z. 
Rating:
5.0

Customer did not leave a comment.

rhonda M. 
Rating:
5.0

tony was very nice person to work with..I will be useing you again....

steve S. 
Rating:
2.0

Nobody was there when I dropped off the trailer and I had to disconnect it myself.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Nothing. Tony was great to work with.

RONALD B. 
Rating:
3.0

The uhaul communications are a disaster. I went to winge place to pick up the equipment because someone supposedly charged to location. Same thing happened on the drop of. So I had to run all over the place to use your service. No complaint on any location. This is a corporate problem you need to fix

JACK S. 
Rating:
5.0

Great driving truck and great tow dolly

jeff K. 
Rating:
5.0

customer rep was quite friendly and knowledgeable and thorough.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

LEE I. 
Rating:
5.0

Just keep doing what you do now…Tony was great…very safety and customer service oriented…I will definitely come back and recommend.

Ben D. 
Rating:
5.0

You should consider making the rental trucks smoke free. I spent four hours in a stinky truck cab and realized that was the only negative aspect of the whole rental experience. I love the 24/7 processing.

JAMES S. 
Rating:
5.0

worded hard to get the trailer that I needed

Tony T. 
Rating:
5.0

Very professional and helpful

raygina T. 
Rating:
5.0

Customer did not leave a comment.

LOUISLAWRENCE K. 
Rating:
3.0

No one was there at the time

Matthew D. 
Rating:
5.0

Great

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Always a great location. Thanks

Owen M. 
Rating:
5.0

Customer did not leave a comment.

FEI T. 
Rating:
3.0

Customer did not leave a comment.

Robert E M. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
4.0

We dropped the truck off on Sunday so it was all done on line.

MARLYCE S. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Tony at that location was great. He assisted me in making my decisions and to get me what I needed!.

Ralph C. 
Rating:
3.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

jerry H. 
Rating:
5.0

Customer did not leave a comment.

Dennis U. 
Rating:
5.0

Staff were friendly and accommodating. There is no need for improvements.

JEFFREY P. 
Rating:
1.0

The person that handles the Uhaul rentals was very rude. My pickup location was changed and I got a text at 10:15 the night before I was supposed to pick up. The place that it was changed to made it and hour out of my way to pick up the trailer. Uhaul should give at least 2 days notice if changes are going to be made. In the past my experience with U haul has been good, this one however was no where near good.

DIANE E. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Brendan H. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Manager was excellent. Explained my options, helped me pick right truck for job, he was great.

tom D. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Signage at location. It's located behind a thrift store. Past it twice before we noticed a U-Haul truck in the back.

JONATHANELLIS W. 
Rating:
5.0

Everything was great.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Rich W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
5.0

Great customer service.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

brain G. 
Rating:
5.0

Tony was very efficient and Professional.

beth O. 
Rating:
1.0

Regret to say our experience was very POOR. I made a truck reservation that was confirmed by text & email. I called two days before scheduled pick up and was told the truck would not be available at the contracted location. Uhaul represented changed the pick location to a facility approx 25 minutes farther away. This change was confirmed by text. On the day of pickup, we waited over an hour at the second location and nobody ever showed up. We called Uhaul contact number, and after an approx 30 minute period of time on hold, your representative changed our pick up to another location, again approx 25 minutes away. After making a reservation approx a week in advance, then confirming it by phone two days in advance of pick up date, and then have nobody to show up more than an hour after the scheduled pick up time is some SERIOUS POOR BUSINESS!! I will certainly tell anybody who is considering equipment rental about the very poor experience we had with Uhaul.

JORDAN S. 
Rating:
5.0

Tony was very friendly and helpful.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Melissa S. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Great communication and easy checking rental process. Very clear and thorough

jennifer W. 
Rating:
3.0

There does not seem to be an actual building that we could go into, or at least no one was there when we dropped off the truck during normal business hours. The person we dealt with over the phone was helpful but it seemed a bit unclear what he wanted us to do with the truck at drop-off. He was very accomodating when we needed to keep the truck for longer than expected so that was great. It was just hard to get in touch with a real person when we were trying to figure out how to extend our reservation. The uHaul website was NOT helpful at all and when we called the customer service line we were kept on hold so long that we finally hung up.

Gregory C. 
Rating:
4.0

Perfect location for us to make the drop, lot is a little tight, especially if multiple 26 footers are present, but I was able to back the auto transport in to a spot and place the truck in another spot so the lot was not jammed up.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Not a thing! Excellent service!!! Thanx!!!!

JUlie T. 
Rating:
5.0

Tony was THE BEST. Helpful and informative. A true asset to Uhaul.

John A. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Great service at this location. Tony (?) was very helpful and friendly. Highly recommend this location.

DANIEL M. 
Rating:
5.0

Gentleman was very nice and operated in a clean office. He arrived to our 9am appointment on time and walked us through the process quickly yet throughly. Great service!

NATALIE Z. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

Great experience with Tony. Check in and check out was a breeze. A+ service.

Jeffery H. 
Rating:
5.0

Nice job Tony! Walked me through everything and explained operation of truck

Mincie C. 
Rating:
5.0

Customer did not leave a comment.

gene C. 
Rating:
5.0

Great customer service and very accommodating as we changed trucks at last minute. Thanks for great experience.

John I. 
Rating:
5.0

Have useful customer service on the online chat and phone. I got a text from hual moving my reservation from the store I requested to one 20 mins away. And It wasn't even open! I tried costumer service by phone, the online chat person was less than helpful and the location my reservation never answered the phone. The reservation changed on a Sunday and Monday I called them to confirm there would blankets and now answer, I called two different numbers 4 times. Thankfully Cape Fear Watersports was able to help me out. Also, what is your 100% buy back guarantee? I asked 5 uhaul store to but my brand new unused boxes. None of them said they'd buy them back.

KYLE MARK R. 
Rating:
5.0

Customer did not leave a comment.

CRAIG E. 
Rating:
5.0

Great staff

Harry S. 
Rating:
5.0

This is a low key location, behind another unrelated store. You could make the office location a bit more obvious. But overall a very good experience - nice people, good equipment, good value.

David S. 
Rating:
5.0

The one employee here was doing his best to assist all the customers. He needed some help to get everything done due to this location being SO busy.

JASON N. 
Rating:
5.0

No recommendations. Overall experience was excellent.

joe S. 
Rating:
5.0

Customer did not leave a comment.

Beverly A. 
Rating:
5.0

Just what I needed.

Weldon B. 
Rating:
5.0

Customer did not leave a comment.

CRAIG T. 
Rating:
5.0

Nothing

Christopher P. 
Rating:
4.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Very knowledgeable

shelia S. 
Rating:
5.0

Nothing

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

Customer did not leave a comment.

anthony L. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
2.0

Should be open and nobody there

WILLIAM D. 
Rating:
4.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

paul W. 
Rating:
4.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Very professional and courteous

ron D. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
3.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

steve W. 
Rating:
5.0

The reason I would not recommend is that the back door was not properly secured and when I got to my initial destination I realized I had been driving in heavy traffic with the door wide open and a UHaul Dolly unsecured. If it had slipped out someone could have been killed. Have the attendant check the door before allowing customers to leave.

Joy D. 
Rating:
3.0

Customer did not leave a comment.

Dewey C. 
Rating:
3.0

Charged for more miles. Did not give me enough miles for trip

Doss M. 
Rating:
5.0

Customer did not leave a comment.

eddie C. 
Rating:
5.0

Customer did not leave a comment.

farris S. 
No reviews have been submitted for this location.

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