Customer Reviews for Car Tech & Lube
(U-Haul Neighborhood Dealer)

470 reviews

1910 SR 16   Saint Augustine, FL 32084

(904) 201-4984

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/19/2021 - 5/23/2021: Closed

Services at this Location:

Contact Us

(904) 201-4984

1910 SR 16
Saint Augustine, FL 32084

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/19/2021 - 5/23/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very helpful cust service

robert A. 
Rating:
5.0

Great experience

GEORGE J. 
Rating:
3.0

Billing issues, still unresolved. Charge the credit card the estimate without adjusting for actual charges, mileage, etc.

GUSTAVO A. 
Rating:
4.0

I would use U-haul again but... My pick up location was moved without a call from the U-haul. I did the on-line check in but the vehicle was not ready and I had to work with the locations personnel. Which is fine but that was not the arrangement.

DONALD H. 
Rating:
5.0

Consistently good customer service

robert A. 
Rating:
4.0

Customer did not leave a comment.

HERMAN M. 
Rating:
5.0

Dropped the trailer off after hours on a weekend and by the the time I called first thing Monday, they had the return processed already. Impressive!

Robert P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
4.0

I think you are doing just fine. I also contracted for help with the load/unload and was teamed up with Moving Help Labor Services. Their team was on time, got right to work and the job was completed in an hour. Kudos to U-Haul for offering that service. Cheaper than a moving company and you don't have to wait weeks to get scheduled in.

HELEN H. 
Rating:
3.0

I need a receipt. I am not able to open what was sent big enough to view it. Please send in PDF

DOUGLAS L. 
Rating:
5.0

Overall.... this experience was painless. Hilga....the girl at the desk.... was a delight. Overall a very pleasant expetience

ANDREW A. 
Rating:
5.0

Great customer service

robert A. 
Rating:
5.0

Customer did not leave a comment.

WILSON R. 
Rating:
3.0

We were notified by text when we arrived at our destination that our return location had changed. This added an additional 40 minutes and miles. When we arrived at the return location we were told we had gone over the mileage and charged an additional $2. (Really?WOW!) We would not have gone over if we returned the truck to the initial return location.

Frank M. 
Rating:
4.0

List the name of the location in addition to the address, to make it easier to see.

Sabra R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
3.0

Nothing. I was greeted promptly and by a friendly person. I was treated with respect. The whole experience was very pleasant from booking to check out. I would definitely use this location again and do recommend to others.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

CHAD N. 
Rating:
1.0

This location was closed and nobody was there at 2pm on a saturday. I left the truck parked there and received the finalinvoice on monday morning. Not impressed, but it got the job done.

ALBERTO R. 
Rating:
5.0

Great experience. Very professional.

EDWIN R. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

The lady that checked me out was super helpful, very kind and professional.

AARON H. 
Rating:
5.0

Good job

berman P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

easy checkout. no issues to report. the trailer (4x8) was clean, and looked to be in good condition. will consider this facility again when another trailer is needed.

ELTON K. 
Rating:
5.0

Everything work as plan. I made the reservation online.

Eduardo P. 
Rating:
5.0

Customer service was excellent and made sure the trailer was set up properly and safely.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Parquitta P. 
Rating:
3.0

Mud all over, ratchet straps needed lubricated

michael W. 
Rating:
3.0

Truck cab was infested with roaches found 2 literally crawling on my wife. She was very upset😡

Kyle M. 
Rating:
5.0

Very helpful and kind people.

LARRY S. 
Rating:
5.0

Maintain transporters better. Strap rackets always difficult to operate as they are Never lubricated. Location managers were very helpful and trailer was easy to access. Highly recommend!

robert A. 
Rating:
1.0

Customer did not leave a comment.

VICTOR G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

A little farther away than I would have liked...but understandable.

stephanie J. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
3.0

These poor folks are a very "local" dealer/mechanic shop, so the building isn't exactly bright and inviting. Having said this, they tried to help the best they could and did accept my return even though they were jammed to the gills. This after my original delivery point (much closer) said he couldn't take it and go to #2.

Carl K. 
Rating:
5.0

Very friendly and helpful owners. Will be back

robert A. 
Rating:
5.0

Customer did not leave a comment.

Paul I. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
3.0

Should have been more assistance hooking trailer up.

HOWARD M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Have equipment ready at agreed upon time

LEO D. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
3.0

Holden was very helpful and friendly.

DAVIDTIMOTHY D. 
Rating:
2.0

Switched locations last minute without telling me to a location 17miles further away.

David D. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
5.0

Need a bigger lot...

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

JODY K. 
Rating:
5.0

fast, very friendly service. Even took time to show me their vintage 1972 Pantera!

James W. 
Rating:
5.0

Exceptional service!!

Michael M. 
Rating:
5.0

The dealer is always very helpful and courteous. Sometimes U-Haul equipment is run down and in poor repair. I rent trailers once or twice a month. This transporter was in good shape and performed well.

robert A. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Dorothy J. 
Rating:
2.0

- agent not using the app - truck covered with X stickers from prior damage - new damage on the truck which required me to point out to have it marked

Jeffrey J. 
Rating:
5.0

Have used this location on several occasions. Always professional, friendly and helpful. Highly recommend

Michael M. 
Rating:
5.0

Friendly and efficient

Dave G. 
Rating:
4.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
2.0

Uhaul was late getting to location and I had orders movers to help so I was losing time while paying movers. Also, truck was on empty so i had to stop for gas. truck had a challenge to go into reverse. I would have to put it in drive and go forward then brake and put it into reverse before it would catch.

Jessica M. 
Rating:
3.0

It was difficult to know where to park the vehicle when returning after hours.

Roxie H. 
Rating:
5.0

Extremely nice people.

tim C. 
Rating:
5.0

Best ever!! Highly recommend this location.

Elaine S. 
Rating:
3.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

Customer did not leave a comment.

Casimiro T. 
Rating:
5.0

Excellent customer service in every regard. Even though the owners know me they still insist on checking the hook-up to insure safe operation. This trailer worked well, previous trailers were not as well maintained and the racket straps were almost impossible to operate.

robert A. 
Rating:
3.0

The place was crowded and not well-kept. We barely found a place to park the truck. U-Haul needs to find another location for this area.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

HAROLD GENE B. 
Rating:
5.0

Great customer service, easy to check in and out.

emelisa R. 
Rating:
5.0

The Husband and Wife running the Uhaul rental at Car Tech and Lube were top notch and very easy to work with. I would recommend them to anyone.

DARIN G. 
Rating:
4.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Excellent service. Everything was ready when we arrived. The online paper work saved time. Overall a great experience. I'll use Car Tech and Lube the next time I rent a U-Haul

EDWIN R. 
Rating:
3.0

Truck was not in good shape.

Leo I. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

Customer did not leave a comment.

roberta D. 
Rating:
5.0

Very prompt and professional service and help attaching the trailer.

robert A. 
Rating:
5.0

Customer did not leave a comment.

Roberto L. 
Rating:
5.0

Very nice service... even in the rain! Thanks

authur M. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Nothing

James H. 
Rating:
4.0

We had to sweep the back of the truck, there was dirt in there. Cab was relatively clean. Rated above average fir facility due to parking. Staff was very nice and accommodating

diane H. 
Rating:
5.0

Customer did not leave a comment.

Sam B. 
Rating:
5.0

I have rented severL times from uhaul and have only had one bad experience with them but it was a minimal experience so I'm still with them

Chris S. 
Rating:
5.0

Very friendly, knowledgeable and helpful. Would definitely recommend

karen A. 
Rating:
5.0

Nice people, everything went perfect!

George M. 
Rating:
5.0

This Location was Excellent! Clean and very helpful. They made the whole process clear and easy to understand. I recommend this location for anyone wanting to be treated with respect and feel like extended family.

Phil E. 
Rating:
5.0

Customer did not leave a comment.

Sheryl B. 
Rating:
5.0

Customer did not leave a comment.

Chad Y. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Hello, When I arrived at my uhaul pickup location in St. Augustine Fl. The clerk told me that I reserved a local truck, and that she didn't have a one-way available; I told no ma'am, she began to argue; o just asked if she could look to see where was is available, she said she doesn't have access to your system, I then asked if she could call, the clerk continued the negative and non-customer friendly attitude after about 15 to 20 mins she told me where one was. I went to the new location I explained to the clerk what happened and what the other clerk told me and she stated that was an untruth she told you according to the reservation the flat rate of $268. Was for one-way rental. Due to this lady hateful and unprofessional behavior I had to endure unnecessary stress. Finally, my experience with uhaul was very disappointing. Me. Weaver

Barbara W. 
Rating:
5.0

Customer did not leave a comment.

constance H. 
Rating:
5.0

Great people at this location.

ZOHAIB A. 
Rating:
4.0

Customer did not leave a comment.

Brandon S. 
No reviews have been submitted for this location.

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