Customer Reviews for Carton Box

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carton Box

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Bruce M. on

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So far, always a good service. Appreciative.

Bruce M. on

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nice people. Very easy

Colby B. on

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Customer did not leave a comment.

Glen R. on

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The entire experience was bad in Portland I'm not planning on using UHaul again

Theresa M. on

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Josephine H. on

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I was helped by the late hours kept at this location. It would have been much harder for me to keep the trailer overnight.

Nancy B. on

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It's super close to our home and easy to find. Everyone was super friendly and helpful, truck was great, clean and easy to drive and held more than we thought! We will use again :)

Bradley S. on

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Impeach Trump!

Stephanie H. on

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I had to pick up my rental at different location than where I’d booked it. The truck was full of moving blankets, cigarette butts and smelled disgusting. The attendant was shocked but didn’t seem to care very much, or offer me a different truck or even a discounted rate. I will never go back to that location.

Violet S. on

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DANIEL B. on

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Jessica D. on

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Lorenzo C. on

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Amanda F. on

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Robin F. on

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they canceled my reservation and didn’t respond when i called them. then they rented me a larger truck and said it would be the same price, but it ended up being more expensive and they required me to drop it off in lakewood rather than where i wanted in olympia. i didn’t have time or energy to argue with them but y’all messed up pretty bad.

Schanee B. on

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Do your job correctly and dont over charge people.

Catherine M. on

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Customer did not leave a comment.

MICHAEL W. on

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Didnt have products I reserved. Didnt have the extension cable to connect trailier lights to vehicle and had me drive to another uhaul location without trailier lights to get the uhaul supplied cable. UNSAFE! NOT HAPPY!

Jeremy F. on

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Avoid adding an extra day fee. We called ahead because we ran out of gas & were running late. I asked if turning in the trailer after hours was the same charge as the next day. I was told to turn it in as soon as possible the same day to avoid a charge. We worked hard to empty it & found a location that was still open so they could check it in same day. We were charged anyway. If I'd have been given accurate information, we would have utilized our entire extra day. Disappointed this place charged the extra day fee for being 2 hours late, when I had called ahead.

Brian L. on

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Welll.... The chickens walking. Around the trucks was a nice touch....and waiting for them to open 1 hour late was......... Having the naibor. Busness call the guy and have him show up in slipers and pjs im guessing is par for the course there

Greg S. on

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They refused to honor the offer the other uhaul made.

Erik W. on

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Richard W. on

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They did not speak English and not helpful disconnecting the trailer. Asked if he could help and he told there pointing.

gary H. on

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I was told to drop the vehicle off on seventh Avenue in Eugene I also had rented a van at seventh Avenue and Eugene when I arrived it off of a 26 foot truck the woman there was extremely rude I tried explaining to her that I had rented a vehicle that Anne was supposed to drop my truck off at that location she informed me that I had to drop it off 7 miles away I ask how am I to get back to this location that I printed our vehicle she told me she didn’t know and basically didn’t care terrible customer service on seventh Avenue I still don’t know how it was such a mix of nobody had contacted me about the change of the drop off location. The snotty woman it’s seventh Avenue told me that they sent me a text I don’t receive texts so I had no idea that there must’ve been some sort of a change That woman has the worst customer service attitude I’ve ever seen

conrado M. on

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Excelente servicio, amables, cortes, sencillos. Buenas personas.

Sam S. on

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Nicole C. on

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IAN L. on

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Keep a stock of wiring adapters. Otherwise no complaints!

Walt Q. on

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They do not answer their phone. If there is a problem.. good luck!

Sam S. on

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Tanner B. on

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thomas R. on

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I have no issues with the drop off location. I was very upset with the U Haul company however. I received a phone call 24 hours prior to my scheduled drop off from someone offering to help find me a location. After giving them my unloading destination they texted me an address. I thought this would be helpful since I was in a strange city 3000 miles from home. As it turns out I could see a UHaul location from the end of the street where I was.