Customer Reviews for Carton Box

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Carton Box

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David J. on

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Service was achieved by accessing location through the adjacent variety market. Door to Uhaul portion of building was locked and unattended despite the "open" sign indicated. Market operators contacted other individuals who came in through the Uhaul front door from another building entirely in order to attend to Uhaul customers. Requested supplies (packet of packing blankets) were not available (vender left the charge off my invoice). Attendant indicated they were very low on several other supplies as well. Service was acceptable but not very professional and not well organized. I will never go back to this location and highly recommend against this location. Use the official UHaul location off Sandy Blvd instead.

Bruce M. on

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So far, always a good service. Appreciative.

Bruce M. on

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nice people. Very easy

Colby B. on

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Glen R. on

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The entire experience was bad in Portland I'm not planning on using UHaul again

Theresa M. on

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Josephine H. on

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I was helped by the late hours kept at this location. It would have been much harder for me to keep the trailer overnight.

Nancy B. on

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It's super close to our home and easy to find. Everyone was super friendly and helpful, truck was great, clean and easy to drive and held more than we thought! We will use again :)

Bradley S. on

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Impeach Trump!

Stephanie H. on

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I had to pick up my rental at different location than where I’d booked it. The truck was full of moving blankets, cigarette butts and smelled disgusting. The attendant was shocked but didn’t seem to care very much, or offer me a different truck or even a discounted rate. I will never go back to that location.

Violet S. on

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DANIEL B. on

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Jessica D. on

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Lorenzo C. on

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Amanda F. on

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Robin F. on

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they canceled my reservation and didn’t respond when i called them. then they rented me a larger truck and said it would be the same price, but it ended up being more expensive and they required me to drop it off in lakewood rather than where i wanted in olympia. i didn’t have time or energy to argue with them but y’all messed up pretty bad.

Schanee B. on

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Do your job correctly and dont over charge people.

Catherine M. on

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MICHAEL W. on

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Didnt have products I reserved. Didnt have the extension cable to connect trailier lights to vehicle and had me drive to another uhaul location without trailier lights to get the uhaul supplied cable. UNSAFE! NOT HAPPY!

Jeremy F. on

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Avoid adding an extra day fee. We called ahead because we ran out of gas & were running late. I asked if turning in the trailer after hours was the same charge as the next day. I was told to turn it in as soon as possible the same day to avoid a charge. We worked hard to empty it & found a location that was still open so they could check it in same day. We were charged anyway. If I'd have been given accurate information, we would have utilized our entire extra day. Disappointed this place charged the extra day fee for being 2 hours late, when I had called ahead.

Brian L. on

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Welll.... The chickens walking. Around the trucks was a nice touch....and waiting for them to open 1 hour late was......... Having the naibor. Busness call the guy and have him show up in slipers and pjs im guessing is par for the course there

Greg S. on

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They refused to honor the offer the other uhaul made.

Erik W. on

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Richard W. on

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They did not speak English and not helpful disconnecting the trailer. Asked if he could help and he told there pointing.

gary H. on

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I was told to drop the vehicle off on seventh Avenue in Eugene I also had rented a van at seventh Avenue and Eugene when I arrived it off of a 26 foot truck the woman there was extremely rude I tried explaining to her that I had rented a vehicle that Anne was supposed to drop my truck off at that location she informed me that I had to drop it off 7 miles away I ask how am I to get back to this location that I printed our vehicle she told me she didn’t know and basically didn’t care terrible customer service on seventh Avenue I still don’t know how it was such a mix of nobody had contacted me about the change of the drop off location. The snotty woman it’s seventh Avenue told me that they sent me a text I don’t receive texts so I had no idea that there must’ve been some sort of a change That woman has the worst customer service attitude I’ve ever seen

conrado M. on

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Excelente servicio, amables, cortes, sencillos. Buenas personas.

Sam S. on

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Nicole C. on

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IAN L. on

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Keep a stock of wiring adapters. Otherwise no complaints!

Walt Q. on

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They do not answer their phone. If there is a problem.. good luck!

Sam S. on

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Tanner B. on

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thomas R. on

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I have no issues with the drop off location. I was very upset with the U Haul company however. I received a phone call 24 hours prior to my scheduled drop off from someone offering to help find me a location. After giving them my unloading destination they texted me an address. I thought this would be helpful since I was in a strange city 3000 miles from home. As it turns out I could see a UHaul location from the end of the street where I was.

Chris P. on

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ROBERT W. on

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Jonathan M. on

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Easy and fast. Thanks!

Sam S. on

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Rachel M. on

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Amazing customer service!!!

Hazel R. on

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robin K. on

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As smooth an experience as I’ve had at the larger official Uhaul locations. No complaints here!

John B. on

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Rachel M. on

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Terry P. on

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I went there at 9:30pm, 1 hour before they closed and they would help me. They said just leave the trailer here and we'll check it in tomorrow. They didn't check it in until almost 12:00 noon. The place was grimy and dirty and smelly. I won't drop anything off there in the future.

Kara S. on

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Secret fees. I paid WAY more than I was quoted.

Stephen D. on

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Marna H. on

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The friendly new trainee was becoming aware of available inventory, so it took extra time and a call to national # to get clear that there was in fact a 15 foot truck available.

Andrea M. on

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Excellent customer service! Thank you!

Carolyn R. on

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Roger F. on

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Website required me to acknowledge that I had read the equipment instruction offered via link. That link did not display the instructions and I did not check that I had read them. For that reason my transaction got "hung up" on the computer. I then attempted the Uhaul website to find the contact information for the local office I was going to use and the site did not list that office as a truck rental site. Fortunately I googled the site name and landed on their phone number which I called directly. Ironically, the site office reported that the transaction I had with the computer went through so I got the vehicle after confirming the transaction with a human, not the computer.

Chris J. on

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The online reservation was a much longer process than I imagined, about 20 minutes, without knowing what to expect in the steps. The virtual checkout was even longer, 30 minutes. In my circumstance though, I really needed this option, so I am grateful that you came up with the process to allow this kind of transaction.

Bradley D. on

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Trenda E. on

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Chelsea R. on

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It’s dirty, they forgot my dolly in the truck so I had boxes already outside and had to leave them while I went back and got the dolly. Was told I could drop it off anytime but then got in trouble at the other place

Tom B. on

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Truck was clean and worked perfectly. Staff at both locations were polite, well informed, and helpful.

Daryl S. on

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Gretchen R. on

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jeffrey J. on

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great hours! even on a holiday weekend

Andrew W. on

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Ashley Z. on

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Randy F. on

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The truck's check engine light was on and the back was wide open when I picked it up.

Cristian G. on

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I had mi reservation for 7am. I was called a day before to be told that the truck will be available at 9am. At 9 no one showed up. After a few calls and more than a half an hour ... the employee showed up. Not the most professional way to please the clients.

Stewart S. on

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very difficult to get through to anyone at U Haul and impossible to contact anyone at this location- did not inspire confidence that all would be as arranged-

Sara R. on

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Skylar was super nice and helpful at pick up and drop off. Found this location after a bad experience at the 78th and sandy location. Very thankful!

Steven B. on

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Jill R. on

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Nicole W. on

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You guys are awesome

Gerard H. on

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scott S. on

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Replace dolly....awful condition

Jonathan H. on

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They were available after a larger U-Haul location didn't meet our reservation request. Super helpful and saved our butts after the other location failed.

James O. on

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The people there are very helpful and super nice

David B. on

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Nick A. on

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Melissa M. on

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I had an absolutely unacceptable experience with this rental. The app check-in process was incredibly frustrating and took over 30 minutes to complete. I was standing in the rain as the live-chat person on the app told me she needed to call two friends to verify my identity after I had already given a photo of myself and my ID. When the live-chat person was unable to process my check-in she told me to go inside for assistance. However, there was no one there. This U-Haul location is attached to a small market, which was open but they told me they could not assist with the U-Haul. They said the person would be back in 10 minutes but he never came. The cab was dirty when I finally got in. It clearly hadn't been cleaned after the last use. I indicated that in the app and added a photo. I returned it the same way I found it and saw I was charged $25 for cleaning! I had already locked the door and dropped the key when I got a prompt through the app that I needed to send photos of the dashboard, etc. Since I could not unlock the door, I couldn't provide those photos and was unable to finish the process in the app. There is no option for live chat or a phone number to call for assistance if I'm having problems with the app. I want the $25 cleaning fee refunded and a reasonable discount on my rental rate considering this experience. This is a poorly run location and the app is complete garbage. I am sure this is not up to U-Haul's standard for customer experience. I am a business owner and need to move furniture often. I have never had an experience like this in trying to rent a moving truck.

Oleg S. on

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Hannah N. on

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Andrew W. on

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Hayley S. on

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Jodi B. on

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Great customer service! Vehicle clean and well-maintained.

greg H. on

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Amy M. on

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The communication by phone of changed location for truck pick up was helpful. Staff at pick up location was a very nice young man. Good experience. Thanks.

Christopher S. on

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Tanya A. on

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LUIS H. on

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Friendly, competent and very easy to work with. I will be going here from now on and avoiding other locations due to bad past experiences. Keep it up man!!

Angela J. on

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The truck was dirty inside the cab as well as the bed. It smelled badly of cigarette smoke. The front tire was low so the light was on the entire time. I was worried about breaking down the entire time on top of the stress of moving.

Douglas J. on

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eryn B. on

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RAY C. on

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Harpreet G. on

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Friendly staff. Got my truck quickly. However had a 9am reservation and business did not open until 9:10am. Not a big deal though

Alicia H. on

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Dave B. on

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Jamie H. on

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Erin H. on

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Chris E. on

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Alexandra C. on

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Great service

Steve P. on

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Nancy J. on

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Andrew L. on

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I had a scheduling conflict and spoke with Christine in Portland. I can honestly say I have never received better customer service. Christine was able to, at the very last minute, switch my truck size, pick up location and provide some good advice in an extremely friendly and helpful manner. I was impressed and grateful.

Ken H. on

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Ken P. on

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Catherine C. on

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