Ernest H.
Customer did not leave a comment.
Customer Reviews for Castle Hayne Stowaway
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Castle Hayne Stowaway
Bruce M.
Thanks for enabling us to move out to NC
Heather L.
Awesome customer service! Such a great value!!!
David C.
Ms Carla was very nice and if needed this will be my default local pick up location next time .
RONDA S.
Keep the two females you have in there working now. They are awesome to work with. When I rent I like this facility because they are always courteous, pleasant and extremely knowledgeable.
Denise G.
Need heavy commercial dollies with high handles for appliances and the flat carts need to be something that is not slick not metal maybe something made of wood that does not slide off.
Robert R.
Didn't have hand tru
James M.
Great service
Ronald V.
Know how to operate your equipment at the counter and outside. Couldn't find the key, game me the wrong key before finally finding the correct key. An adapter was needed for the trailers light. They could not provide one, even for purchase. I had to leave and go to the hardware store down the road to purchase the adapter. Roughly a 1:40 minute checkin process. This was a awful experience.
clifford R.
the app to scan license was not working well and not very user friendly or compatible even rep in store was having issues.
Larry B.
Great Service
Mitchell W.
Have a better understanding about the price of renting anything, especially when going out of town.
Angela F.
Very helpful and friendly. The truck was in great shape. Highly recommend this location.
PAUL M.
Dropping the truck off at Castle Hayne Stowaway was quick, easy and the person helping me was friendly and efficient. 5 Stars.
Carmen R.
Excellent customer service. I didn't have to ask for help unhitching the trailer. They were knowledgeable and extremely helpful.
Francis A.
Excellent customer service, Allen and his crew are great folks and we greatly appreciated them helping us make the move an easier event!
Katera C.
Nothing
warren S.
Excellent Customer service. This Gentleman made me Feel like I've known Him For Years. Hooked Us Up. Took Pictures and Wished me A Safe Journey. And I Didn't Have Any Problems With The Rental.
John G.
Nothing
David G.
The tow bar can use some wd 40.
Nelson P.
Contact me. I reached out to customer service about the poor condition of the vehicle. Have yet to hear back.
Travis B.
Customer service was great. The only issue I had was the transmission cover in the cab was damaged and unable to lock, causing extremely high temperatures to blow into the truck on my foot. The trick was clean and mechanically sound otherwise.
Priscilla W.
Take better Maintenance care of equipment. Axle was broke along with leaf spring was broke in half and had to get a new tire pit on due to belt broke in it
Wanda D.
ALL WENT WELL EXCEPT THE TRUCK BLEW A LOT OF HOT AIR. NOT GOOD FOR MOVING WHEN IT'S HOT OUTSIDE BUT OVERALL IS WAS A GOOD TRUCK
NATHAN M.
fee for one way not fair
Allen M.
Staff was great and the manager was onsite and helped with the hook up.
Germale S.
price too high
Lindsey H.
This is a new location, very clean and appeared to be organized. Our representative was as helpful as she could be. However, they had nobody there to unhitch the trailer from my vehicle. Myself and my mother had to lift a 6x12 trailer up and off of my vehicle, which is extremely heavy. There should always be some one on call or a method on the premises (like a jack) to assist with this process.
Donna H.
The one thing that needs improvement is customer service. I was not notified that my pickup location had been changed. Thank god I found out the day before when I stopped by ... what was originally the pick up ...Quick mart on 132 Castle Hayne... and they informed me I had no pick up. So I looked into my account again with U-Haul and discovered location had been changed .
David R.
The credit card hold was triple the expected amount after checking with my bank. This was likely a mistake from the clerk who seemed to struggle with the computer. He had horror stories trying to sell the rental insurance. I was late on the return, my fault, and was charged an extra full day for 15 minutes. Nothing dishonest--they were just more concerned with making a dollar today than a customer for the future. Next I have to follow up with the bank to see whether the l overcharges went through.
William M.
very friendly
Kerry P.
Make sure you have a USEABLE truck ON-SITE at the promised time!! The only good thing y'all have at this location is Carla!! She is the BEST!!!
Bruce D.
The staff was extremely knowledgeable and helpful. I would definitely recommend this location to friends and family.
Montressa J.
Ms. Debbie was super nice and very helpful would use this service any day!!!
Mamie W.
It would be great if the trailers came with stands.
Glenn H.
Carla and team are excellent. They understand the product and were helpful to find a truck and other needs.
Iris R.
Life Savers. They will have my business every time
Mike B.
Great service. Everyone is so helpful and friendly.
DAN T.
Very good service. The lady that helped me is outstanding! Will use again when needed. Suggest having a larger open trailer on hand.
william B.
I rented U-Hauls truck/trailers from 2 different locations this month. One was a large vendor, the second a very small vendor, both rentals were clean, safe and the staff was very customer friendly.
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