Customer Reviews for Castle Hayne Stowaway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Castle Hayne Stowaway

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Nicole F. on

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Katera C. on

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Nothing

Barbara F. on

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warren S. on

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Excellent Customer service. This Gentleman made me Feel like I've known Him For Years. Hooked Us Up. Took Pictures and Wished me A Safe Journey. And I Didn't Have Any Problems With The Rental.

John G. on

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Nothing

David G. on

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The tow bar can use some wd 40.

Nelson P. on

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Contact me. I reached out to customer service about the poor condition of the vehicle. Have yet to hear back.

Stacy P. on

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Neill A. on

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RICHARD S. on

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Shondia W. on

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Travis B. on

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Customer service was great. The only issue I had was the transmission cover in the cab was damaged and unable to lock, causing extremely high temperatures to blow into the truck on my foot. The trick was clean and mechanically sound otherwise.

Michael B. on

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James M. on

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Priscilla W. on

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Take better Maintenance care of equipment. Axle was broke along with leaf spring was broke in half and had to get a new tire pit on due to belt broke in it

Wanda D. on

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ALL WENT WELL EXCEPT THE TRUCK BLEW A LOT OF HOT AIR. NOT GOOD FOR MOVING WHEN IT'S HOT OUTSIDE BUT OVERALL IS WAS A GOOD TRUCK

stephnie N. on

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micheal L. on

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NATHAN M. on

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fee for one way not fair

Allen M. on

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Staff was great and the manager was onsite and helped with the hook up.

Germale S. on

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price too high

Lindsey H. on

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This is a new location, very clean and appeared to be organized. Our representative was as helpful as she could be. However, they had nobody there to unhitch the trailer from my vehicle. Myself and my mother had to lift a 6x12 trailer up and off of my vehicle, which is extremely heavy. There should always be some one on call or a method on the premises (like a jack) to assist with this process.

Fred J. on

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Donna H. on

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The one thing that needs improvement is customer service. I was not notified that my pickup location had been changed. Thank god I found out the day before when I stopped by ... what was originally the pick up ...Quick mart on 132 Castle Hayne... and they informed me I had no pick up. So I looked into my account again with U-Haul and discovered location had been changed .

Kristen P. on

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David R. on

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The credit card hold was triple the expected amount after checking with my bank. This was likely a mistake from the clerk who seemed to struggle with the computer. He had horror stories trying to sell the rental insurance. I was late on the return, my fault, and was charged an extra full day for 15 minutes. Nothing dishonest--they were just more concerned with making a dollar today than a customer for the future. Next I have to follow up with the bank to see whether the l overcharges went through.

Victoria K. on

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roy H. on

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William M. on

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very friendly

Kerry P. on

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Make sure you have a USEABLE truck ON-SITE at the promised time!! The only good thing y'all have at this location is Carla!! She is the BEST!!!

BOBBY S. on

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melinda B. on

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Tiajuana W. on

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William H. on

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Bruce D. on

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The staff was extremely knowledgeable and helpful. I would definitely recommend this location to friends and family.

Mark T. on

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Montressa J. on

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Ms. Debbie was super nice and very helpful would use this service any day!!!

Peter R. on

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Mamie W. on

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It would be great if the trailers came with stands.

Glenn H. on

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Carla and team are excellent. They understand the product and were helpful to find a truck and other needs.

Iris R. on

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Life Savers. They will have my business every time

MICHAEL S. on

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Mike B. on

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Great service. Everyone is so helpful and friendly.

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Michael C. on

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George JOSEPH M. on

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DAN T. on

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Very good service. The lady that helped me is outstanding! Will use again when needed. Suggest having a larger open trailer on hand.

JOSEPH W. on

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robert L. on

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Charle C. on

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Constance S. on

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TOM J. on

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Richard H. on

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william B. on

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I rented U-Hauls truck/trailers from 2 different locations this month. One was a large vendor, the second a very small vendor, both rentals were clean, safe and the staff was very customer friendly.

robert L. on

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