Your mobile app and remote rental system sucks and ended up costing me more money to get the job done. In the end I got the job done but it should not have taken 2 hours to get a truck.AUGUST C.
Customer Reviews for Central Self Storage
(U-Haul Neighborhood Dealer)
Daly City, CA 94015
Services at this Location:
- Mon-Fri: 10:30 am - 5:30 pm
- Sat: 8:30 am - 3:30 pm
- Sun: Closed
Special Operating Hours
- 5/25/2021: Closed
- 5/31/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Arvin assist us politely and friendly.two thumbs up!WENDELL R.
The customer service was excellent but the location is dense with traffic and the parking is a bit tight.james F.
No good serviceSeungtae C.
Great help from the officeLISABETH W.
Customer did not leave a comment.Thomas S.
Hard to find park and the place closed early.JASMINE H.
Customer did not leave a comment.CHI C.
Customer did not leave a comment.Gilda U.
I pulled out of the lot and noticed there was only a 1/4 tank of gas. I didn't have enough money on me to put gas in the truck until I got paid by my customer. So I drove around the block and returned the truck with not even a 1/2 mile on it. This asshole that works in the office said it doesn't matter, I drove off the lot and I have to pay for the full day including insurance. This POS does not belong in customer service at all.CARLOS M.
Customer did not leave a comment.JASMIN N.
Everything is excellentDONNA C.
Thank you! Helped make my move smooth!Shrif N.
To expensive..,be on time at all times!MIGUEL A.
Great, friendly serviceGEORGE H.
Perfect experience with superb service. From now on when I am thinking of moving, UHaul is the only go to place.JIAXIN L.
Customer did not leave a comment.RANJANI E.
Gas tank should be filled up so the customer doesn't have to figure out how many gallons to replace. I ended up spending $10 on a 15 mile usage because i return it with full tank not knowing that it wasn't full when i rented it.Rodolfo S.
No CommentsCHRISTOPHER D.
Customer did not leave a comment.David A.
In general a nice service Only thing is that the mile per rate was expensivemauricio d T.
Customer did not leave a comment.Shawn M.
Everything was good from reservation to getting the uhaul and made moving a lot easier esp. since the uhaul can carry 600k lbs. thanks again and service was 10/10 for me.Al L.
I had requested for a dolly and a furniture mover for my order, and it wasn't available the day of recovery. Customer service stated that for some unknown reason they were taken off my reservation, and I would have liked to been notified as to why. Better communication needed!Fernando S.
Customer did not leave a comment.Jorge O.
Picking up was a bit tricky as it was not 24/7 as advertised, however the representative at the U-Haul office was very helpful and made the process go smoothly.ALEXANDRA S.
Everything was smooth from picking up the truck to returning it. Highly recommend my friends to choose Uhaul if they need moving in the near future.Paul Bryan R.
Their customer service care was terribleAtiba K.
Did not receive a confirmation call or email yesterday to confirm which made me nervousDaniel L.
Customer did not leave a comment.Michelle M.
Excellent job/so helpful the guy at central self storage in 87th street daly city CA 94015Adolfo G.
Customer did not leave a comment.Ben A.
The customer service person ( I forgot his name) was very helpful and even called me while i was running late 10 minutes late.ANNABELLE J.
Excellent customer service & very accommodating.ANTONINO BANZON F.
Windshield was too dirty and build up fog over the course of time which make the visibility hard especially when sun is beaming down all you see is smears.Gean Carlo D.
I wasn't expecting a great service specially when I have a bad experience on a different truck rentals, but it's a different when I went to u-haul, it was a great service from getting reservations online, through picking up the truck. It was no hustle. Great service hands down.Alvin B.
Customer did not leave a comment.MARIO B.
I went to check and pay for my rental truck. There was a miscommunication about my miles. I had to go home to reschedule with the traffic number. The traffic person said he could have modified the reservation so I would not have wasted a day. There was only one person, I had to wait both times I was picking my rental up.MaryAnn Z.
My experience was great this time. I did it all through the online process so quick and easy. Only reason I said it is average the parking is a little difficult small parking lot.Danielle M.
The location was closed despite the scheduled being posted as open both google and at the door. I was expecting to buy supplies but I had to change plans. Also, I keep getting the notification whenever I pass by the location on the freeway. You should disable that functionality when the booking was closed.Arturo R.
Fix your application, your representative told us to put in anytime online and then pickup the U-Haul. This was inaccurate and resulted in an extra trip across the city to another location only to be sent back after talking to customer service. Delayed our move resulting in driving through a monsoon in the Oregon mountains.April R.
Great Service from Arvin. Thank youJulie Z.
This location was great. What wasn't great was that my reservations were at Parkmerced. I made the reservations 3 weeks prior and confirmed the night before. I arrived and ..... no van. They had me drive to Daly City. The $50 money back was good but it should be for $100- $200. Being late because of not having the van at 9 am as planned, we got stuck in traffic - and the movers in Santa Rosa were waiting as I was late. They charge by the hour. Some one could have at least called me.juliette P.
Checking in to pick up vehicle was not smooth. Employee had to manually check me in to pick up key.Jeremy E.
the equipment was clean but not well maintained, the tire pressure sensor on my rental uhaul truck keeps coming onHenry Y.
Windshield was filthy and hard to see out. I tried to clean but but the bugs were baked on. Also cab of the truck was dirty. Didn't seem like it was cleaned at all. Especially during this pandemic I would think you would keep things super clean.Carol M.
Was very happy with Central Self Storage 307 87th St Daly City, CA 94015, just not happy with the overall experience with the Uhaul app.Toni W.
mobile app is a joke, kept crashing, take a picture this take a picture that, took 15 minutes as the truck had warning on the dash , so open door close door, i ended up just uploading pictures of the side of the truck, the location is terrible, 4 spaces in a small parking lot, I had to fight with 2 customers of the small shopping area to move their cars out of the uhaul section, I am far too busy for this BS, took over 15 minutes to perform the return of the truck.eoin O.
Shared parking lot with a market and had to wait for several cars to move to manage parking during return.Curtis C.
Parking the truck was a nightmare especially if most of the other trucks are present. You need to allow on street parking if all parking spaces are nearly full.Victor H.
I left 3 messages over 3 days and didn't receive a return call until I called and emailed the area manager. An issue that had gone unresolved for 4 days was suddenly resolved the day after I reached out to the next level of management.Greg J.
All ways use U-HaulAmarildo L.
The gas cap is broken it took about a half hour to fill up the tank. The bed of the truck was dirty. The shocks on the car seemed really loose or the steeringâ€”I'm not too sure. And the brakes made a grinding sound the whole way. Customer service itself was great! The dolly and materials used were very helpful. The people were helpful. Hoping this was just a bad apple type of experience. I did get over charged for an extra dayâ€” but I will call to explore that.Michaela P.
Customer did not leave a comment.Jamar E.
Customer did not leave a comment.Noel Laray C.
Customer did not leave a comment.YELENA A.
Customer did not leave a comment.Joan P.
They charged me twice!Carlito D.
The online check in took too long and I was having some troubles but the employee at the location was not willing to help at all and just kept the store door locked saying due to covid-19Christine S.
One of the worst Uhaul (service) locationNattaphol C.
Customer did not leave a comment.Reynaldo N.
I was charged twice. And told I'll get the money back in 3-5 business days. I was counting on that 80 dollars for my bills I need to pay. I have used U-Haul in the past and was never charged a hold fee and then again at the end of the rental. This is ridiculous.Kristie A.
Please check on your employee at this location. He was on break the whole time. I waited for him so many times and he seems not to stay inside the office. When I got inside the 10" truck, the truck was not clean. There were water bottles and unused boxes inside. When I started the truck, there is a noise coming from the car and red flashes showing indicating there is something wrong. I tried to drive it just around the parking to test it but the loud noise won't stop and I really feel there is something wrong because I could not drive it well. I decided to go back to the office to ask the guy on what's wrong with the car but then he is on break again just after he gave me the key. I could not drive the car cause it keeps on stopping I might get into an accident. He said there is nothing wrong it's probably just the water bottle and said it should be okay because they just gave it back. He didn't bother to check the red flashes. So I tried to drive it again and then the red flashes shows that the tire pressures are low. That is why I could not drive it and it was really bad. I went back again after 5 minutes of trying to drive it and then this guy is On break again and Im waiting again outside. Not to mention all the time wasted waiting for him and not decided on helping me. I complained to him that the tires are low. He was laughing at me and said that it's just probably the sensor. I said no. It was bad that I could not really drive it. He was aware that the truck was so bad even the first time I complained. Then he said okay, he just gave me another key to drive other truck. I asked him if ever I can be a little be late cause of the incovenience I received from his and the truck I am losing time which I only rented the car for 2 hours and it was already almost 1 hour wasted since I kept going back and forth inside the office waiting for him and complaining about the car.Louise G.
Customer did not leave a comment.Garry M.
Customer did not leave a comment.Gretchen O.
Customer did not leave a comment.Leon R.
Parking for drop off was extremely difficult in this location. Almost couldn't park before time was up due to waiting for an appointed spot.deborah C.
The place was clean and organized. Communication was excellent and very professionalTeodulo C.
I ordered 6 furniture pads that were not in the truck.Charles T.
I booked to pick up somewhere and they informed me that they could return at any other station. For 50 miles in total I was charged almost $ 300. The car was dirty. cautionDIEGO C.
Steering wherl pulled seriously to the right the entire 1700 mile sand needs to be aligned, but that was the only thing we didnt like about our latest UHaul experience. Both pickup and drop off locations were awesome!Devin B.
Not sure if it's the day that we came but this is a very busy location, not only parking spaces are super compact and it can be limited! I thought checking in thru the app would be quick but that was a biggest mistake, overall took me 30 min to locate the truck, get the key... blah blah blah and there was barely any reception! The U-Haul representative was very helpful although it defeats the purpose of going thru the app. By the end of the day, I wouldn't recommend the app!Angela L.
Truck had a Creek in the front end driver side upon acceleration could feel it in the steering column. Door seals are beat truck is noisy cuz it whistling. internal overhead light doesn't work it appears it's truck is wired incorrectly exterior lights illuminate when the interior lights should. Also I burned a lot of gas and approximately 7 1/2 MPG is not adequate for that truck I was hauling very light loads and paid too much in fuel cost. no thank you. Check the air filter and the fuel filter.Kraig B.
Customer did not leave a comment.Khay T.
Customer did not leave a comment.Arnold M.
Customer did not leave a comment.Philp S.
Employees are helpfulEmmanuel C.
Like to thank you guys for the much needed service we got . More power and bless you all .Ronaldo P.
Have a designated parking spot for U haul truck drop off.Amaya A.
Customer did not leave a comment.Jenifer A.
Customer did not leave a comment.Carlos Q.
Customer did not leave a comment.Tyrell J.
Customer did not leave a comment.Enrique M.
Online experience did not function as expected. My card was charged twice. still wondering how that all is going to work out.Evin R.
Customer did not leave a comment.Arnel G.
The staff at this location we're courteous, professional and made the rental process a quick and easy process. Uhaul is the very best!Luis S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Michael M.
Not satisfied with payment processingEVANGELINE L.
Reserving online was so simple. Very user friendly and quick. I got to the pick up location and the staff was very friendly and again, quick. My whole experience was pleasant. I will definitely use them again and I recommend this business and location to everyone.Ayana D.
Efraim did exceptional very helpful,good manner,he very anticipatory and help to the process at ease.i'm very happy that i've Rented u haul.JamieJaime P.
I requested a furniture dolly and there it was not included yet I was still charged for oneTico S.
Customer did not leave a comment.Gihad A.
Great service!Filemon D.
I was not able to adjust my seat it was too low I had to use a pillow from home.Dodie T.
Make sure to have the equipment ready inside, or if we were suppose to collect it from the clerk before hand, so that there wouldn't be any conflict either equipment rentals.William S.
Very nice and helpfulVincent S.
The vehicle smelled like a homeless person. Seriously, the stench was awful the whole way from San Francisco to Los Angeles. I would expect more sanitary equipment considering I paid $550 for the truck.Jordan S.
Customer did not leave a comment.Richard B.
Don't switch locations on availability on vehicles. I was told there was no more 10' trucks at this location and was sent to San Francisco. When arriving and waiting for over 30 minutes to be helped he tells me he has no reservation for me there. I wasted a whole hour waiting for a truck that was at the first location to begin with. I'm definitely going to think twice next I need to rent a truck from uhaul.Victor S.