Customer Reviews for Cheat Lake Storage LLC
(U-Haul Neighborhood Dealer)

1033 reviews

858 Tyrone Rd   Morgantown, WV 26508

(304) 906-4701

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(304) 906-4701

858 Tyrone Rd
Morgantown, WV 26508

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady that helped me ( I believe her name was suzie) was very nice and knowledgeable of the equipment and made the experience very easy and nice!

Dennis S. 
Rating:
5.0

Clean fast service do it again

Kevin S. 
Rating:
5.0

First time renting from this location. Great customer service!

Sandy M. 
Rating:
4.0

Worker wandering around inside without mask. Not ideal in COVID times.

Cole V. 
Rating:
5.0

Customer did not leave a comment.

margie C. 
Rating:
5.0

Customer did not leave a comment.

Corbin W. 
Rating:
5.0

Customer did not leave a comment.

Derek B. 
Rating:
5.0

I have no suggestions to make. Each rental from this location has been easy, swift and efficient with pleasant staff. Nothing but good things to say!! TR

Tim R. 
Rating:
5.0

They were very friendly and helpful. It was a great experience. The total cost was reasonable.

Ed K. 
Rating:
5.0

Staff was polite and was efficient. Will use this location again for sure!

Joshua U. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

This was my second time renting from them and they're always so helpful. I'll definitely use them anytime I need a uhaul again.

Deb D. 
Rating:
5.0

The staff were phenomenal. I had a problem with renting a storage space and they fixed it no questions asked. really great professional experience

BRENT S.  |  Overall Experience 
Rating:
5.0

nothing very friendly and advisable

Robert L. 
Rating:
5.0

Nothing! Was extremely clean, ran great, comfortable. No dolly in back, I didn't think about asking for one. Didn't know if it was included normally.

Sue S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Loved the office, very efficient and friendly.

holly P. 
Rating:
5.0

Quick and easy pick up and drop off. All employees were super friendly and helpful

Amanda N. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

Nothing, very good service.

Paul K. 
Rating:
5.0

All are friendly, efficient and I've never had any long waits nor difficulty over several occasions now. Highly recommend this particular store.

Tim R. 
Rating:
1.0

We had to change our drop off address. We were treated very poorly by the person where the truck was originally supposed to be dropped. He had spoken rudely. U Haul staff should have held our back when there as the issue but the U haul staff seem to side with the person at the original store at Pick n go at Cumberland on N Center Street

RAGNEEL B. 
Rating:
5.0

Very easy pick up and drop off. Truck and supplies were ready to go. Staff was extremely helpful.

Judith D. 
Rating:
5.0

Staff was extremely knowledgeable, courteous, and respectful. Best UHaul experience!

Thomas C. 
Rating:
5.0

Very happy to have been a customer. Service is great!!!

Timothy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

Susie was knowledgeable, friendly and helpful.

GARY L. 
Rating:
5.0

Cheat Lake Storage Uhail ,Gave great service and absolutely wonderful experience . Recommend them any day . Thank you again Suzie

Daniel Allen G. 
Rating:
5.0

Customer did not leave a comment.

Veretta F. 
Rating:
5.0

Everything was great

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Charlie G. 
Rating:
5.0

Customer did not leave a comment.

Ward D. 
Rating:
5.0

Customer did not leave a comment.

Adwenna W. 
Rating:
4.0

If renting a truck and trailer or auto transport and have an appointment time. It would be nice to have them hooked up and ready to go.

William K. 
Rating:
4.0

Customer did not leave a comment.

Dale N. 
Rating:
5.0

This is the fourth time I have worked with this location and I have been very pleased with the service and with the friendly attitudes of the staff.

Gregory Alan G. 
Rating:
3.0

When we where taking it back to uhaul location the check engine light came on between Fairmont and Morgantown. I thank god it made it back to the uhaul location. So the truck needs checked out.

lisa H. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
4.0

Customer did not leave a comment.

Collette W. 
Rating:
5.0

Can't think of anything. Everyone was friendly and helpful. Location is extremely convenient to where I live. Perfect for a quick rental to haul a heavy load a short distance within town.

Candice E. 
Rating:
5.0

Not a thing. They're Great!

Braun D. 
Rating:
5.0

Very helpful and professional. Equipment was ready and on time. Easy pickup and return.

tom L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD WARREN H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Matthew James P. 
Rating:
5.0

Customer did not leave a comment.

jeffery S. 
Rating:
5.0

Customer did not leave a comment.

Richard Warren H. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

This is by far the best place to rent from. We have moved our daughter a few times and have always appreciated the service at this location

Jeff C. 
Rating:
5.0

Easy in and out! Super nice folks! Would use them again

TIMOTHY PAUL H. 
Rating:
5.0

Customer did not leave a comment.

BETH K. 
Rating:
5.0

Customer did not leave a comment.

SHERRY BAILEY J. 
Rating:
5.0

Customer did not leave a comment.

Winston W. 
Rating:
5.0

very friendly and helpful

DAVID ALBERT D. 
Rating:
5.0

Customer did not leave a comment.

MIKE R. 
Rating:
5.0

The owners went way above my expectations with my visit.

Raymond S. 
Rating:
5.0

The location was one of the best, with persons attending my concerns with a very welcoming staff.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Alain L. 
Rating:
5.0

Customer did not leave a comment.

Zachary E. 
Rating:
5.0

More instruction of the after office check in.

THOMAS EDMUND J. 
Rating:
5.0

Customer did not leave a comment.

Tara R. 
Rating:
3.0

Customer did not leave a comment.

Guinne G. 
Rating:
5.0

Give us enough extra miles to get from our destination to the drop off location without charging an additional mileage fee

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

mary C. 
Rating:
4.0

Clean and friendly dealer. My preferred U-Haul center.

Roland D H. 
Rating:
4.0

Let customers return the equipment at another nearby location, this one is very remote and rather inconvenient However the staff was excellent and the equipment was in good working condition

Anusha K. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Cheat Lake Storage, the UHaul dealer, are commended for the fast, friendly, and helpful service they provided with a complete list of helpful hints. In short, a wonderful experience.

John W. 
Rating:
5.0

Customer did not leave a comment.

terri F. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

They're so friendly and professional.

Holly F. 
Rating:
5.0

I don't get where all these charges came from

Dominic P. 
Rating:
4.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

Keep up the great work and friendly service !!

FRED JR Z. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

TAMRA LEE M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Fei D. 
Rating:
5.0

Vehicle was clean and very nice. Suzie is always so helpful.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Larry Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Clean nicely ran location. The lady was nice, polite and professional.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Kelli C. 
Rating:
5.0

Very smooth in and out.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
5.0

Cheat lake u haul has awesome people working there...

CRAIG ALLEN C. 
Rating:
5.0

We have rented from this location several times. Susie is the best! Her customer service is beyond compare. My husband locked his phone In the rental upon return on the 4th of July. Susie came right to the office and got us into the van to retrieve his phone, even though the business was closed. Her personality is always so nice and keeps us coming back!

CECIL ALLAN C. 
Rating:
5.0

Customer did not leave a comment.

paul D. 
Rating:
5.0

Service was great but the truck smelled like an ash tray. No smoking in the trucks.

Maitland B. 
Rating:
5.0

Nothing! Susie (spelling) is a joy to work with. She is very knowledgeable and has an absolutely wonderful personality.

Michael B. 
Rating:
4.0

Parking lot layout is slightly congested. One-way traffic may help.

Christine Louise L. 
Rating:
5.0

Nothing. On the other end of the spectrum from the pickup. Excellent versus a dump. We're used to it. I choose to live there.

William L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

cheryl H. 
Rating:
5.0

Great storage place!

STEVE M.  |  Overall Experience 
Rating:
5.0

I have been a customer of Cheat Lake Storage for many years, and have always been impressed with their professional service and truly caring display of kindness. I recommend them highly.

ALLAN L.  |  Overall Experience 
Rating:
4.0

normal business hours 8-5 M-F are a little challenging due to my employ, but accessible.

Dave K.  |  Overall Experience 
Rating:
5.0

I stored my boat outside for a few months here, I had no issues and will use again next year.

Jeremy H.  |  Overall Experience 
Rating:
4.0

When I rented unit, the door was off track. They promptly moved me to another unit and all went well. No issues or problems.

Donna L.  |  Overall Experience 
Rating:
5.0

Very clean and dry!

Kevin D.  |  Reservation 
No reviews have been submitted for this location.

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