Customer Reviews for Citgo Jiffy Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Citgo Jiffy Stop

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Philip S.
Rating:

Customer did not leave a comment.

NANCY D.
Rating:

Very convenient - everything ready to go - and George was very friendly and nice!

Gwen K.
Rating:

Wonderful! George was very kind, helpful and accommodating. Will surely use again!!

DONALD F.
Rating:

George was super nice! Everything went smoothly!

Daniel T.
Rating:

I reserved my truck 5 days in advance for a very important move. I had hired movers that j was paying by the hour. I show up at the local U-haul pickup promptly to find out someone else had not brought the truck back. This to me made no sense whatsoever. Why would someone else's truck not being at the location have anything to do with the truck I personally reserved? At this point I was frustrated. I needed up having to drive for 30 mins out of my way to pick up a truck. Once I arrived I was letting the person know I will be dropping this truck back at the original location I should ha e been able to pick up the truck I reserved. I ended up having to speak for over a half hour on the phone for them to allow that. Finally it was approved by a supervisor. Absolutely ridiculous to even think I would have to not only make one 30 minute trip but two. Overall very disappointed. Have a hard time thinking I would ever use U-haul again. Horrible business model. Confused people at gas stations. Kind of embarrassing if you ask me.

Tim N.
Rating:

Customer did not leave a comment.

Daniel M.
Rating:

It's not the location. It's u haul process. If you check mobile, you can't do in store. And the entire process is long and something that should been given a heads up. Make it easy s like renting a car. Mobile check in. Get keys and go. Not this stupid verification, waiting on an agent, taking pictures. Dumb dumb dumb

MICHAEL B.
Rating:

Easy to pick up and return. Secured my vehicle and kept it safe.

Wendy H.
Rating:

The service and support from the gentleman was the best customer service that I have seen in a very long time. He was kind, efficient, and very helpful!

Tim D.
Rating:

Customer did not leave a comment.

Daniel C.
Rating:

Whole process went very smoothly

Jose C.
Rating:

Customer did not leave a comment.

Joseph L.
Rating:

Customer did not leave a comment.

WILLIAM D.
Rating:

Customer did not leave a comment.

Matthew G.
Rating:

Great customer service

Cynthia R.
Rating:

Customer satisfaction guaranteed.

Kathleen R.
Rating:

Friendly and helpful!

Terry A.
Rating:

dealer was very helpful and freindly

Rebecca C.
Rating:

Customer did not leave a comment.

Eugene G.
Rating:

great location great people

Nic S.
Rating:

The staff was very helpful and friendly!

Brian W.
Rating:

Customer did not leave a comment.

Mike M.
Rating:

George was a great help.

Glenn W.
Rating:

Update your trucks - extremely poor gas mileage

Christopher T.
Rating:

Customer did not leave a comment.

William F.
Rating:

I just want to say that a couple weeks ago, i rented a van from a different location. The owner of this location is the one who set me up, eventhough he wasnt gonna make any money. He deserves something from yall! The guy is an absolute ambassador for your company and he went beyond his duties and chose to exceed any expectation i could have had! Thank you!

JAMES M.
Rating:

All good...

AUGUSTO H.
Rating:

Extremely friendly staff, professional and knowledgeable. I will return to this location in the future.

Mark A.
Rating:

Online pickup with phone took 40 minutes. Why do you need to call two other people, especially at 7:00 in the morning? This process needs to be refined.

Marc S.
Rating:

This is a smaller gas station style outlet so it lacks the amenities of a fall large U-Haul place but the staff was nothing but helpful and really made the pick up as smooth as it could be done. I would recommend it to anyone!

Catherine S.
Rating:

I have recommended this location already. Service was outstanding!

JEFFRY W.
Rating:

Customer did not leave a comment.

Diane C.
Rating:

Excellent seamless and kind service!

SYLVESTER G.
Rating:

Customer did not leave a comment.

Joseph M.
Rating:

Not sure if this place is open. The facility was mark that it was a U-Haul facility. I had to use the U-HAUL online drop off. It would have been nice to know that I had to use the online drop off. I would have been more prepared to complete the questions.

James W.
Rating:

The rep from Uhaul that set up the truck for me was fantastic. Very nice and helpful with everything, even when I arrived within the first few minutes of the place opening.

Jeffrey G.
Rating:

Customer did not leave a comment.

Asrarullah Q.
Rating:

The process was way too long and tedious.

DIANA C.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

called Uhaul and was told to drop it at Clean Solutions. Nobody there at 2:30. Called again and got to drop it at Citgo, on aboput 1 mile away. Service ther was excellent.

JOSE R.
Rating:

Customer did not leave a comment.

Ronald J.
Rating:

Nothing

Raven N.
Rating:

The location is a bit cramped (especially for a 26' truck), but the owner makes it work. He was very helpful.

Raven N.
Rating:

Thanks!

Debby M.
Rating:

Nothing the customer service was amazing very nice it was an overall good experience

John K.
Rating:

Customer did not leave a comment.

Daniel M.
Rating:

I did not appreciate the late notice by U-Haul for changing the pick-up location. Also, the trailer seemed heavier than expected and did not seem to pull easily.

David S.
Rating:

Easy quick and friendly

Dave Z.
Rating:

Customer did not leave a comment.

Cassi G.
Rating:

Customer did not leave a comment.

Rob L.
Rating:

Customer did not leave a comment.

James M.
Rating:

Customer did not leave a comment.

Margaret D.
Rating:

Customer did not leave a comment.

Jeffery K.
Rating:

Customer did not leave a comment.

PETER E.
Rating:

I would recommend the location. The owner was extremely helpful when we were unable to log in to get the code for the key. I do not intend to to rent from UHaul anytime soon. Before we left our house we logged in to verify our information. When we went to pick up the truck we could not get the code to access the keys to the truck. There was another individual who had been waiting there for 90 minutes with the same issue. That is unacceptable. The process was WAY too difficult. I've rented from your competitors and had no problems with the process.

GILBERT B.
Rating:

People at this location super friendly in comparison to the last uhaul I used. Would go out of my way to give the guy business if I needed another truck.

William G.
Rating:

Customer did not leave a comment.

Michael G.
Rating:

Customer did not leave a comment.

Jenny W.
Rating:

Make sure the customer is aware that the key doesn't fit into the lock box if the site is not open when returning the U-Haul.

Laura H.
Rating:

George was so pleasant to work with! I had never rented a UHaul before but it worked perfectly to move my College student. I'd definitely use this UHaul place again!

Allan D.
Rating:

George was great. Everything professionally done. Everything worked out great.

dan T.
Rating:

Customer did not leave a comment.

Yvette M.
Rating:

This was a first experience renting a Uhaul. I stopped in to ask questions before renting and the staff was friendly and accommodating. From booking to returning all went smooth. I would definitely use again.

Marc B.
Rating:

Customer did not leave a comment.

brian S.
Rating:

Very professional staff

Darrin G.
Rating:

Customer did not leave a comment.

Robert Q.
Rating:

Picking up the van with an empty gas tank was not expected

BRIAN D.
Rating:

The person stayed longer to help me return the trailer. Well done! He was friendly and most helpful.

Ryan D.
Rating:

Better understanding of the fuel level policy.

Anand A.
Rating:

The guy was really good checking out and checking in

Patricia S.
Rating:

Customer did not leave a comment.

Gregory U.
Rating:

The best Uhaul experience I've had by far! Awesome customer service and spotlessly clean trucks!! I highly recommend!!

Timothy B.
Rating:

Customer did not leave a comment.

Lesli M.
Rating:

George was great!! Very helpful and provides great customer service.

Kirstin J.
Rating:

Provide a lock for truck. Did notice there is a lock but no key. Not a big deal. Everything else was great.

Mark J.
Rating:

Owner George was more than helpful. Great job George! Thought I did all the paperwork necessary online but when I went to pick up the trailer it was required to start ALL Over. Why?

Philip S.
Rating:

Did not like having my original choice location moved to a location further away.

Malina G.
Rating:

The gas pumps are out of commission at this location. We had to drive across the street to get gas almost making us late to return truck. Then we ended up putting in too much gas and didn't even get a credit back.

Diane C.
Rating:

George the owner here was extremely kind, helpful, made the experience easy. Would recommend this location to anyone!

Alexander B.
Rating:

Excellent customer service, exceeding my expectations. 5 stars for all aspects!

Stephanie R.
Rating:

Customer did not leave a comment.

Matthew S.
Rating:

Customer did not leave a comment.

Justin L.
Rating:

Customer did not leave a comment.

mark S.
Rating:

Customer did not leave a comment.

Jeffery W.
Rating:

5 out of 5 stars! Great customer service! I highly recommend this location.

Kizito W.
Rating:

Excellent

Debbie K.
Rating:

George is very good at explaining everything to you, so there are no surprises!

Rebecca J.
Rating:

Very convenient and easy. Worked great for our needs.

JEFF Z.
Rating:

George was great

Donald D.
Rating:

The app was the worst part of the experience. It took way to long to confirm identification by the online support.

Stuart S.
Rating:

All went very well. We were done with the truck in 3 hours. Service was great!

Keith M.
Rating:

Customer did not leave a comment.

James R.
Rating:

Thank you George you were Great you and your Family Have a Great Thanksgiving James Richards

Daniel S.
Rating:

Customer did not leave a comment.

Andrew H.
Rating:

Staff were amazing. Very friendly and helpful

Dan S.
Rating:

Customer did not leave a comment.

Andrew F.
Rating:

Owner of this location was great to work with!

Robert K.
Rating:

Easy and inexpensive. That shop has great staff running it and they made the process super easy. I'd recommend them to anyone.

Jacqueline S.
Rating:

The staff was knowledgeable and courteous, patient in explaining the paperwork and efficient in check-out and check-in. The vehicle was well-maintained. I also liked the step of agreeing about the truck condition on my phone.

Randy Q.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top