Customer Reviews for Claytons Garage & Wrecker Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Claytons Garage & Wrecker Service

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John T. on

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Customer did not leave a comment.

Jonathan P. on

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Have someone at the location so I can pick up my equipment in a timely fashion.

Devin C. on

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James C. on

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Jermaine W. on

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Not to block the Dropbox with a tractor

John B. on

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This location has just begon its U-Haul service so there are a few little items that I am sure will be improved with time.

Sourabh K. on

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Greg M. on

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The Clayton's Garage worker was great and helpful. I did mobile pickup and it did not work. It said my location was turned off and couldn't check in. But it was on . Thankfully the guy at Claytons garage was there and checked me in. I will not be using mobile pickup with you guys again.

Wesley W. on

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The place was locked, and there was no place to park the trailer. While I was trying to figure out what to do, a tow truck driver opened the gate to leave. I asked what to do but he seemed clueless. Finally he told me to drop the trailer by the side of the road, which I did without his help. He started to leave and I asked about paperwork. He said "You're just dropping it , right?" So I said do I need to give you my folder and he said OK, took it, and left. I have no documentation that I left the trailer. It was dreadful!

Mark W. on

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Cedric B. on

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Had a hard time locating the drop box to leave the keys. Should have more lighting for people dropping off at night. The drop box was not in a well lit area. Should be closer to the fence. Wasn't able to close the box

Carly R. on

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I’m still waiting to be contacted about my claim.

Gregory B. on

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Andrew M. on

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Brygham A. on

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Have the vehicle ready to be picked up. We had to sit on the phone with customer service for an hour to get it reserved

Toshiko H. on

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Raj R. on

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Worst place I have ever been for rental. First there was no parking and I have to park along the roadside - not a good place to park. I went to the location and fence gate was closed. I had to wait at the fence gate for about 15 minutes. I made reservation for 4'X8' trailer online. When I hooked the trailer to the car, its turn signals were not working. Dealer called area manager James Crews and he told me to take small truck and he would charge me $0.35/mile. By the way I did not have a signed contract for small truck. Time I reached the dealer and time when I left dealer - it took me 1 hr and 45 minutes - totally unacceptable. Nobody at UHAUL dealer knew how to rent trailer in their computer system and area manager has to do finish the rental. Dealer does not open until 9 AM so I have to drop truck off at 12 noon - not a really convenience. When I dropped off the truck James Crews charged me $0.50/mile. I was expecting to spend about $30 and James Crews end up charging me $100.60. I called UHAUL three times with long waits (last call I had to spend on phone UHAUL was 1 hr and 22 minutes). James Crews , UHAUL area manager in untrustworthy, unethical and will say something and will do something else. I realized the game of James Crews to help making money to his buddy UHAUL Dealer Clayton Garage and Wrecker by over- charging customers. I would think it would be unfair trade practice

Timothy A. on

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Valarie N. on

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This place was kind of small and hard to figure out where to drop off. The staff was very friendly and helpful. No real complaints.

Yohannis G. on

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Everything was perfect for me

Suzann R. on

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Very convenient to our location. Operator was very helpful in explaining fuel situation. Truck was ready early. Happy customer!

Paul D. on

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RICHARD F. on

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Gregory L. on

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Charles P. on

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Easy rental, no hassle.

Tenisha R. on

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A tire on my 20ft rental truck was in poor condition resulting in a blowout on interstate 85. Extremely dangerous experience. I've reached out to a uhaul Area Field Manager as well as a General Manager unfortunately no resolution.

lateonya B. on

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RUCHI P. on

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There was no (or very precarious) parking for my car at this location, even for the few minutes I had to park to pick up and drop off the truck.

tina O. on

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Arlene V. on

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The location is in the middle of nowhere with dirt roads to get to it. It's a towing service business; they don't have any moving materials or enough moving pads.

TIFFANY C. on

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Have people that work there know what they are doing. I rented a U-Haul trailer and the worker didnt ask where I was taking it and put down local and I was really traveling 5 hours away. When I went to return it it ended up costing a 194.00 to rent the SMALL enclosed trailer. I was punished for the incompetence of their employee! I now need to rent a large moving truck, but will not be using U-Haul.

CODY K. on

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A new cashier that knows what she is doing and that actually cares that people renting the truck are in a hurry and want to move not stand around all day waiting on her.

CANDACE P. on

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I was supposed to pick up my uhaul at 8am. The manager did not show up until after 10am. I will never use this location again.

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