Customer Reviews for Clearwater Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Clearwater Towing

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James D. on

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Your agent in Clearwater lied to me about the billing. When I was charged a high amount, the agent assured me the reason was that I was paying a deposit. When I dropped off the truck I was told that the total amount I paid was final and there was no deposit paid at all. Don't charge 1900$ and lie that it's high because its a deposit. The same trip only a few months prior, in the same truck was only 390$. I am furious. I was lied to and cheated.

chrysta D. on

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nina L. on

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EURY D. on

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Whatever issues or overwhelming situation this location have (maybe cause it has various business handle by one person), a costumer isn't the cause of that. Someone that is looking to pay for a SERVICE is because is in NEED for it and should get a good one, the one it's been paid for. That establishment is really lucky cause they're the only one in Clearwater, BC. so basically there is not other choice. I hope never had to stop by ever again.

Tyson B. on

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It was clean but the person who used it last transported chemicals and something spilled. Nothing visible but the smell in the unit was bad. Good thing it was small cause I had to hold my breath when I went inside to load and unload. Other than they it was fine.

Kenneth J. on

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There was no one at the U-Haul drop off after 9am Sat.

Steven B. on

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Susan H. on

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Nothing the girl at the front desk was fantastic!

Joey B. on

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received the truck with very odd smell and what looked like blood streak inside, took over 1 hour to clean.

Jonathan R. on

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David E. on

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Kenneth David B. on

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Mario G. on

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Ron C. on

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Gary S. on

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ashlee C. on

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Byungjo L. on

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holly P. on

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Lesly H. on

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love these people they are awesome

ron G. on

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I had to drive 125 km to Clearwater to pick up trailer. The one I had rented in Kamloops became unavailable for some reason.

Stuart T. on

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Vech was clean, although it's cleaner than when we picked it up. maintenance for the unit could use new wipers and if and when the windshield gets replaced extra liquid rubber on the contact point's. Referring to a small leak in front of the driver's view. Overall NICE unit easy to drive and maneuver in the big city. It was a pleasure to drive.

robert A. on

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Jos V. on

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judy H. on

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The manager didn't have any answers for me when I asked about how to convert the miles into kilometers because I requested extra kms at the time I picked up the truck. Therefore I had no way of knowing if I was within the allowed extra kms that I paid for. He didn't seem to give a damn.

Cam J. on

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mike D. on

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Paul K. on

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Shelagh H. on

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John J. on

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I highly recommend taking the vehicle you rent for a test drive before you load up, or leave on the trip, and take it back for another if there are any problems whatsoever. The cube van I rented needed work: when it was first started it made electrical sparking sounds and then when driving it, it randomly shifted down for no reason at highway speed, and would not shift up properly when accelerating, both in town and at highway speeds. As a result, it was over-revving a lot, causing exorbitant fuel consumption, and was hard on the nerves since I was wondering if I was going to make it to my destination. If i had not been an experienced driver, it would have meant a trip to a mechanic during my move, which would have been a serious problem considering my circumstances (with a full truck, a distressed pet, and a very long way to go, to name a few issues), So, I suggest that thorough maintenance be done BEFORE the customary dates required since these vehicles get a lot of use. (Keeping in mind that the businesses that rent the vehicles etc out are not the ones responsible to do the maintenance, which is done by UHaul itself) I also suggest that during this thorough maintenance that each vehicle be taken for a decent length test drive, since some things (like the problem with mine) don't show up unless taken out on the highway. That said, the rest of the experience was good, the businesses where the pick-up, and the drop-offs were done, were friendly, efficient and helpful. On the website, it was quick and easy to book the equipment (except the website said cargo straps were provided (and weren't). On the phone, the personnel were respectful and helpful.

Marjorie Gladys T. on

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Be sure the phone number is in the phone book The one listed was out of service

Robert M. on

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Robert M. on

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John W. on

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Support for hookup and placing unit in a location easy to pickup....cleanliness of facility was poor, similar to a junk yard

Margaret D. on

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James A. on

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paul K. on

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You payment system is very poor , had to go and get cash and put a deposit down that i was sure i would never get back . What do you know I DIDN'T as the unit was damaged when i pick it up and after talking to the BBB they confirmed that i probably wouldn't be getting my deposit back. I won't be using U-Haul again.

russell S. on

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Nothings broken no need to fix anything

Kaylee A. on

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Marion W. on

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Beverly K. on

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Just a drop off...didnt rent from them

ROBERT D. on

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Robert A. on

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Lorne H. on

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Was nobody in the office when I arrived to drop trailer off but shop mechanics were very helpful.

PHILLIP H. on

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Robert M. on

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Sandra J. on

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Terry B. on

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BRENT B. on

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mark R. on

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It was an excellent experience. My car broke down in a small mountain town, hundreds of miles from home were a mechanic was telling me it will cost thousands of dollars to fix. I got ahold of uhaul and you did whatever you could to make sure that me and my family got home safe with my car in-tow. Thank you Uhaul.

Len B. on

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Shannon E. on

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Allie W. on

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Clearwater station was closed. Also not impressed as I received my receipt and it says $0 on it. Not sure how I can put that on my taxes?

kevin S. on

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Nothing. Very good service

Richard T. on

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Beyond being over 140 km out of the way, no uhaul trained representative was available upon arrival. Had to contact uhaul to finish the pick up.

CAM B. on

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Staff advised that the previous customer complained about the tires. This vehicle was very unsafe and got stuck even before leaving the completely flat compound. This vehicle got stuck multiple times during the drive and was sliding all over the roads and highways, unable to maintain a safe highway speed. It was unable to stop at stop signs on slight downhill slopes as the tires slid and, merging on the highway, this vehicle began to slide sideways losing traction narrowly avoiding causing a serious accident. All season tires are bad enough in winter, but Uhaul should at least maintain having tires with some tread left as it was a very unsafe, if not illegal, experience having tires that slick.

Illa M. on

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They had just had a snow storm go through so the grounds were slippery, and had not been plowed. But that was expected. Great customer service.

Lars K. on

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Make it clear the your trailer uses 4 point connection and not 7 pole there is standard on trucks. and clearly tell that 2" is max size on the hitch.

DARRYL R. on

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Dan L. on

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Kevin P. on

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ROBERT C. on

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JOSEPH H. on

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JULIE D. on

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We needed to change the contract, it was impossible to get through to anyone on your 1-800 number. My husband was on hold and shuffled for 2 hours. Clearwater Towing and the new drop we wanted to make could not help us.

David O. on

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STEPHEN S. on

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GARRY B. on

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DAVE O. on

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Very friendly people.

RANDY N. on

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Fix play in steering wheel, have the safty chains not dragging on the ground, and most important.....have the light hook ups on the car trailers long enough to hook up to the truck.....attitude is also important. also a check to see if things are working AT ALL.

SHEANA C. on

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DOUG S. on

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ALLAN F. on

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The staff were awesome, and helpful to a degree, I personally had to dig the trailer out of 3' of snow, and was unimpressed that the trailer's wiring harness was too short, having to buy an extension. I really had no problem digging the trailer out, as it was a short notice rental, and the trailer hauled the lawn tractor perfectly.

DANIEL M. on

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it was fine

LINDA M. on

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nothing it was all good

Randall F. on

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Very improved service, keep up the good work! Good free coffee while waiting, too..

curt O. on

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No one was available at 9 am when I dropped off my rental. Left me concern that no one would register my rental as being back. Did not want to be charged extra for late check in.

CARL P. on

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Customer friendly, Thank you

STEVEN Z. on

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cut down some of the weeds around the vehicles.cut down on the dust around there.give chelsea a raise !!!

ROBIN G. on

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LINSAY S. on

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DANIEL S. on

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I understand the location was going through some major renovations, but it was definitely an awkward place to get around in and deal with. The staff tried to be as helpful as possible given the circumstances though. When driving the truck, the brakes squealed a lot and shook, especially when going down hill and it certainly wasn't a smooth ride compared to my other experiences with driving U-haul's. I think the shocks may have been a bit worn too. I did mention my concerns when I dropped the truck off and that gentleman was very helpful.

Randall F. on

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Good service, positive attitude from staff. New building, just completed, parking lot still needs paving. Would rent again from them, thanks.

Helen C. on

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We dropped at night, there was no key box to put keys in.

gary M. on

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they are all jerks there !! Non of them was pleasant to talk to and non of them had the time for us!! They did not even do a walk around check with us, so if there is any damage or discrepincies, it falls totally on them. NELSON was the one we talked to and he was totally friggen rude to the four of us !!!

ANDREW M. on

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They were closed when I dropped the trailer off a day early

wendy M. on

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Small-town helpfulness is the order of the day here. Friendly staff

derrick H. on

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Great to deal with. Helped me hook it up.

wayne S. on

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DAVE S. on

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MICHAEL D. on

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BILLY C. on

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DON G. on

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it is a wrecking yard knee deep in mud. I suppose that when thet move things will be cleaner.

ROBERT P. on

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George E. on

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Bring the vehicles out of the hayfield, and gas them up before customer picks them up. The employee was satisfactory. End of June requires air conditioning that works in vehicle.

george H. on

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very poor attitude from owner. if he doesn't like or have time to run the rental of u-haul i'm sure someone else in town would. if i ever need another truck to rent it won't be from him. truck didn't have the amount of gas they said in it and it leaked all over my son's bed.

ELIZEBETH S. on

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tammy M. on

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Kim S. on

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CEARWATER F. on

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Very friendly people!

ROBERT B. on

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Great location and service