I reserved a 26 ft truck and only received the 15 ft truck but didn't make an issue out of it because we were ready to just get it done. They charged us the fee, we paid the extra insurance fee and only drove less than ten miles round trip. The tank was on a quarter of a tank. He told us to fill it back up to a quarter of a tank when dropped off and in the middle of moving called me to ask how long I would be (after telling me in the office if we returned the truck after five to drop the keys in the box outside) because "We have the truck reserved for use at 5pm." Yea what? I reserved that truck for the day and had every right to use it all day if need be. He knew we were only moving right up the street and it would be a short move, so he reserved the truck for 5 pm hoping we'd be finished by then. I accommodated him and brought it back before 5 which was inconvenient and he charged me $25 for not putting in $5 worth of gas as the gage was literally a millimeter below quarter tank. Will never recommend to family or friends or use their trucks or storage ever in the future.Marci S.
Customer Reviews for Clement Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My reservation was changed from Britt Automotive to Clement without notifying me. Britt Automotive took approximately 30 mins to find my reservation and tell me I needed to go down the street. Awful customer service by Uhaul.Joshua M.
Nothing at all excellent serviceALBERT V.
Customer did not leave a comment.TYLER K.
Customer did not leave a comment.ELIAS L.
A pleasant experiance .BOB E. | Overall Experience
Fast friendly with great serviceReba H.
Josh, tho still learning, was a young man who was eager to help and learn. He is a friendly, able and willing to help in anyway he can. Would definitely recommend this location!ROBERT S.
Staff was friendly and helpfulJames L.
Customer did not leave a comment.SCOTT C. | Overall Experience
The truck was outdated and not even remotely clean. The entire time I was in the truck I had to keep praying it wouldn't break down, because it sure sounded like it was about to give up the ghost. Being a military brat, I have been in a lot of Uhauls, but this one took the cake.KATIE H.
Customer did not leave a comment.Billy P.
Customer did not leave a comment.Kellyann S.
The drop off was in a deserted shopping center with no signs , when I called local a girl named DeeDee sent us on a wild chase looking for Hidden Hills Associates which was not even there!!!!!!!! Come to find out they expected me to drop this truck off in an abandoned lot in a bad part of town. Ended up going further to union street . This girl was not helpful and no personality to work with the public!!!!!!!SAMUEL K.
Customer did not leave a comment.Monica V.
Customer did not leave a comment.Brooke C.
Service was excellentpatricia F.