Customer Reviews for Cleveland Road Super Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cleveland Road Super Storage

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Carol P. | Overall Experience |
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Customer did not leave a comment.

ABIDEMI C.
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LORELEI J.
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JEFFREY L.
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Jon C.
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DEBORAH W.
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Kau B.
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There was a leak in the roof of the trailer we rented. I informed the manager.

TONYA S.
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We were very pleased with the service we received. Everyone we spoke to or dealt with were very accommodating and professional. We would definitely use this location again.

BRENDA P.
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I was overcharged for mileage I didn't go .odometer wasn't showing the actual mileage, so I was told that I went 14 miles more than I actually did. I know he took advantage of me because the mileage gage wasn't Showing the actual reading, we did an estimate before I left the store. I'll never go there again.

amy m. | Overall Experience |
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Natalie P.
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CAROL R.
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Janet W. | Overall Experience |
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Derek M. | Overall Experience |
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Short term needs were met

Melvin M. | Overall Experience |
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Customer did not leave a comment.

KAREN C.
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Kelkelly M.
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Joe E.
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ADAM G.
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Nothing. Outstanding. Service. And. Support. . Mark and. Gary we're absolutely. Fantastic. It has been my pleasure. Thank you. Guys.

Richard W.
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Very easy and smooth transaction. Truck was great!

Ted H.
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The after hours pickup process was a disaster. I did the pre check in but when I arrived I still had to start a new account. I went through all the steps and photographed my license, but the site was still not happy. It started asking me for things like a passport and a separate business telephone. I chose alternate contact (my wife) and it wouldn't allow that because I had registered as an alternate in my profile. I tried calling customer service and was put on hold for so long I just decided to give up and go home. I stayed on hold all the way home where I got my passport and returned. What a nightmare! Nothing wrong with this location but U-Haul's awful process was exacerbated by non-existent customer service. All I got from that call was the knowledge that you're so desperate for employees, you have to recruit customers who just want help You should be very ashamed.

Kelly W.
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Very easy check in and out processes. Very friendly staff and communication was great throughout!

Rocky R.
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Everything was perfect!

Rebecca W.
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Extremely friendly and helpful. Everything was quick and easy. Will use again if I need services. ⭐️⭐️⭐️⭐️⭐️

Barry G.
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Nothing! If it ain't broke don't fix it. Gary does a great job and makes your experience a pleasant one.

NATHAN F.
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Customer did not leave a comment.

Geof T.
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Mary Ellen C.
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Jeffery R.
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Maria S.
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Jose R.
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Douglas M.
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The person who checked me in and checked me out was amazing thank you very much

Jordan V.
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Nothing to do with this location. We are very displeased that our equipment could not be arranged to be at the same location. We made the reservation almost a month in advance which is plenty of time to arrange both pieces of equipment be at the same location at the time requested. This occurrence reflects poor logistics and lack of customer service, we will likely not be using uhaul again due to this oversight. If it is policy that equipment availability is dependent on returns by other customers and cannot further be accommodated for customers with long-standing reservations, this should be re-evaluated. Moving schedules are tight; movers, exit times from current living facilities, etc are difficult to change. Additionally, being notified of equipment availability issues only 24hrs in advance leaves little time for any accommodations to be made. Very disappointed to discover this is how uhaul handles these issues. Otherwise, employee at this specific location keeps a clean and well maintained shop, was very helpful in explaining billing and assisted with equipment setup completely.

Casey M.
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Awesome customer service!!

Tammy J.
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The only issue found was the truck needed new wiper blades but that is just a non common maintenance and you cant predict when they will just fall apart. :) The computer made it a quicker rental process. :)

Kimberly O.
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Customer did not leave a comment.

John R.
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Representative told us we owed nothing left and we were charged $200+ days later.

Alan H.
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Customer did not leave a comment.

Linda B.
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Some computer issues!

April W.
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Customer did not leave a comment.

Hal H.
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David W.
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Michael H.
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Robert B.
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Even after I was upset because a previous customer set us back 2 hours on our move, they did the right thing and showed great customer service. Thank you for rectifying the issue!

Candy H.
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There was oil spilled inside truck on the back shelf area which was not cleaned up before I used it. I did not noticed til I started loading the truck.

Phillip B.
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Excellent Service! Mark was Awesome and got us everything we needed! Definitely would recommend! Best U-haul experience I have Ever had!

Dwain D.
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Michael R.
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Jim W.
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Matthew Z.
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Not a lot, you are doing great.

Melanie C.
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Customer did not leave a comment.

DOREEN S. | Reservation |
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This facility is clean and all of the employees are professional and very eager to help. I would recommend this facility to anyone and everyone in need of such a service.

William T.
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starrlla H.
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Joe T.
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John P.
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John F.
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This was an off-hour pickup outside a storage facility. Needed to make several calls for assistance

ERIC T.
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The location is no longer there.

Joel T.
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Customer did not leave a comment.

Donna T.
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Randy T. | Reservation |
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Easy, easy easy.

James C.
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Customer did not leave a comment.

Raheem F.
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David C.
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The initial pickup location didn't have the equipment I needed. After he scrambled for nearly an hour, I was sent to another location 20 minutes away. No mention made of 'sorry for the inconvenience', let alone any discount!

Miguel D.
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Customer did not leave a comment.

timo P.
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Excellent service by the Manager at this locations, couldn't ask for a friendlier and more helpful person. Keep up the great Customer Service.

Sherry B.
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Mark was very helpful and friendly.

shellie J.
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Customer did not leave a comment.

James B. | Reservation |
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Clean, professional, reasonable!

Richard H.
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Truck I used needs some brake work.

Lawrence R.
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Mark and his team were so kind and helpful. And quick to respond.

Juridia S.
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Customer did not leave a comment.

Jennifer H. | Reservation |
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Great!

Ebonee E.
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Customer did not leave a comment.

Michael J. | Reservation |
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Grear interaction with staff, friendly and helpful.

Keith M.
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Richard H.
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Brandon E.
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The guy at the place when I called to ask to keep uhaul he was very demanding that I need to bring truck back I had to fuss him out for him to let me keep the truck longer he is very Disrespectful to me I would never go back to that location the truck did do fine

Douglas B.
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Very good experience

Dorothy P.
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Awesome. No issues.

Jon E.
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Customer did not leave a comment.

Wanda S. | Reservation |
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Nice facility

Lori P.
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Customer did not leave a comment.

Michael J.
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Truck had a rough idle; ran well otherwise. Manager was excellent on pickup. I returned the truck to a different location after hours, the following morning (at 9:00am and again at 10:00am) I received two phone calls from the manager asking where the truck was and why I had not returned it to his location. Totally unacceptable, unprofessional behavior especially since the manager would not accept a discount that was due to me from a prior rental (arranged by a CAF). I have never had a Uhaul representative call me for any reason, other than an expected call from 800 gouhaul. I asked that he never contact me again. Ridiculous! I will have to contact corporate during a weekday to get a refund on the rental. Very disappointed.

Mark L.
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Customer did not leave a comment.

Linda L. T. | Reservation |
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Everything is great

Richard W.
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Customer did not leave a comment.

Jessica C. | Reservation |
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The staff-Gray- was great. Very friendly

Fritzie S. | Reservation |
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Friendly staff, very smooth process, clean facilities.

Steven R.
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Mark and his team took care of everything and were very helpful. I would recommend this store to anyone

Robert C.
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Customer did not leave a comment.

LESTER W.
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Customer did not leave a comment.

Seth C. | Reservation |
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Clean facility and friendly staff.

ryan H.
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Very good and easy service

JOSHUA H. | Overall Experience |
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Convenient, safe and accessible

EILEEN S. | Overall Experience |
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Everyone was considerate and facility was well kept.

JERRY W. | Reservation |
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Super friendly and willing to help out. Thanks so much!

Kelly M.
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Customer did not leave a comment.

Julie c. | Reservation |
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Went above and beyond to text me and let me know that they would be there when I needed them. My needs changed and I texted back to let them know. I would recommend is storage facility highly

FRED M. | Overall Experience |
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all was excellent

james C.
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He was very efficient and helped me locate the trailer in an open spot. Very knowledgeable and his computer system didn't appear as antiquated as the first one

RYAN H.
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Customer did not leave a comment.

robert M.
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Frank P.
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JASMINE D. | Overall Experience |
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Everything was great.

Scott T.
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Customer did not leave a comment.

William S. | Reservation |
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Very much helpful

Marcellius D.
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Customer did not leave a comment.

Denison L.
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Bad bugs on the windshield right in center of view when driving.

MARGO D.
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Mark and Mark were great when I rented the uhaul . However, I rented the uhaul it rained the next day . The ceiling leaked causing water build up in the truck . I called back a young lady to report it . I told her I wouldn't want this to happen to anyone else . She seemed uninterested to even hear anything or care to forward her the pictures, or even ask did I receive any damage .

Jeffrey P.
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Customer did not leave a comment.

Regina W.
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Customer did not leave a comment.

Barbara B.
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I did not catch the young lady's name I worked with, but she worked with me about some tings I pointed out with the truck, was friendly, helpful and VERY accommodating. Overall, my entire experience with UHaul was exceptional from both directions. I will be using BOTH locations at least one more time!

GENO B.
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Service was fantastic.

ANGELA D. | First Impressions |
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The reservation process was easy.The staff were very friendly upon arrival to complete the paperwork and I was able to move in early.The units are clean and the grounds are well maintained.

Christopher P.
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Customer did not leave a comment.

CHARLES C.
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Staff was very friendly and helpful

CHAD M. | First Impressions |
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Great service

Brian M.
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Everyone was polite and professional.

KRISTI M. | First Impressions |
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Very friendly service, clean environment. Excellent!

MICHAEL R. | First Impressions |
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Mark is always a pleasure to work with. I have rented at this location several times with out any issues.

Marc M.
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Was closed when I got there. I had left my prescription glasses in the vehicle. I called and was told someone had checked and said they weren't there. I decided to check on my own due to the cost and found them in 10 seconds between the seats. They sure didn't look very well and could have cost me a couple hundred dollars.

Ramona B.
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The gentleman there was very nice and helpful.

Richard H.
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Customer did not leave a comment.

Desiree M.
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Great customer service. I came in 5 minutes before close and the gentleman was kind and courteous enough to take time out of his schedule for my needs in a timely efficient manner.

Monty H.
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Customer did not leave a comment.

KALVAN P. | First Impressions |
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Clean and staff is very friendly and helpful

MAIA K. | First Impressions |
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The manager was very helpful and friendly. He was flexible when I needed to come by at a different time to get my unit and even stayed late to help me. Great customer service!

MIKEL M. | First Impressions |
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Wonderful experience. Brandon was thorough and responsive to all questions. Facility clean and easy to access. Job well done. Thanks

LYNDSAY T. | First Impressions |
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The facility is very clean and the staff is very nice.

KEN H. | First Impressions |
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Nice friendly staff. Obtaining unit was fast and easy. Facility is clean and well maintained.

CLAIRESS W. | First Impressions |
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Excellent facility.

CALVIN H. | First Impressions |
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Clean and well maintained.

No reviews have been submitted for this location.

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