Customer Reviews for Community Self Storage LP
(U-Haul Neighborhood Dealer)

698 reviews

4155 Louetta Rd   Spring, TX 77388

(281) 528-7193

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(281) 528-7193

4155 Louetta Rd
Spring, TX 77388

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ashauna L. 
Rating:
5.0

The truck seemed like the brakes may need checked and it was a little beat up but being a big truck I would expect that. It did what we needed it to do though so no worries there. The customer service at Community Self Storage where we picked up and dropped off was stellar! Would definitely rent from this location again.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Anita V. 
Rating:
4.0

I also reserved furniture pads and a utility dolly. I assumed they were in the back of the truck. They weren't. Drove 10 Mike's RT to come back and get those items. that cost an extra $8.90. The truck was not in great shape. Passenger door would barely stay closed. The lady at the location was nice but not overly helpful.

Steven W. 
Rating:
2.0

The truck was pretty beat up, the steering wheel was in bad condition, the ceiling lining was hanging down by the windshield, the oil light is staying on, and there were tears in the seats. Unfortunately this experience is what I have found when renting U-Haul trucks...no matter the location.

Stuart D. 
Rating:
5.0

Very helpful. Very friendly. Very professional.

Willie H. 
Rating:
5.0

Don't change a thing. I was having trouble with my phone and the automated truck pick up. The lady inside fixed it right up.

Kimberly L. 
Rating:
1.0

Customer did not leave a comment.

AMY R. 
Rating:
5.0

Be friendly at all times

ARBELIO R. 
Rating:
5.0

Exelent service

ARBELIO R. 
Rating:
5.0

Always stay with the same attitude with customers, excellent service

ARBELIO R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Donna T. 
Rating:
4.0

Customer did not leave a comment.

Nicole H. 
Rating:
1.0

This is second time at Spring cypress location. Both times our truck was not there when we went to get it. We had to go to another uhaul they located. Then they did not give us a break for the mess they made

Stan D. 
Rating:
5.0

This location was extremely professional. Ms. Anita was courteous and the truck was clean.

Carrie H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

none

Kirk S. 
Rating:
4.0

Nothing spectacular. The clerk, when I returned the equipment, could have had a little more urgency about him. I recently had foot surgery and am in a boot (which he could plainly see), and he just literally drug his feet . It almost felt deliberate because when I got in my car to leave. He was moving much faster.

Deana P. 
Rating:
1.0

No problems with the truck it was in excellent condition. But the customer service was terrible, and I almost told him. It's not like the place was packed I was the only one in there. I would not recommend this place to anyone.

Judy D. 
Rating:
3.0

Customer did not leave a comment.

hester G. 
Rating:
5.0

Customer did not leave a comment.

Toartou K. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Great service!!

Leo M. 
Rating:
4.0

Customer did not leave a comment.

james A. 
Rating:
1.0

Worst service possible. The truck was on empty when I got it and they charged me for a full tank of gas even though they gave me the tank on empty. I ended up paying 50'for the rental and 57 for gas that I didn't use. They didn't refund me any money which is ridiculous. Never renting from them ever again

yanira R. 
Rating:
4.0

Dolly was faulty

Joel E. 
Rating:
5.0

The truck has an order odor and looked like a dried sneeze on the inside of the windshield. Other than that, it was great and exactly what I needed to complete my move

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Ivanna E. 
Rating:
4.0

Customer did not leave a comment.

TAMELLA R. 
Rating:
5.0

Customer did not leave a comment.

Anita V. 
Rating:
5.0

The online inspection didn't work and it was a pain- had to do it manually anyway.

Annette M. 
Rating:
3.0

have the truck pulled out so I don't have to back up into a weird unfamiliar area

Erin L. 
Rating:
3.0

Be aware there is a very strong smell of weed in the store.

Mark W. 
Rating:
1.0

People were not helpful at all. They wouldn't check my truck in when I arrived. They me I had to use online checklist in. I left the facility not knowing I had to be on the actual site to do the checkin. I had to go back an hour later to do the check in onsite. of course when I arrived they told me they had already checked in the truck. AND TO TOP IT ALL OFF, THEY CHARGED ME $25 TO FOLD DIRTY BLANKETS. NEVER USING U-Haul AGAIN

Ed G. 
Rating:
5.0

This facility is nice on the outside. Inside was closed due to covid. It was an easy return.

Joel L. 
Rating:
3.0

The check in and check out was very confusing; in my option, not very user friendly. Could not find the check out steps and was charged for after hours drop off when I returned the truck 2-1/2 hours early. If I have to rent again, I will not do through the app, if I have to, I'll go somewhere else.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Haley S. 
Rating:
5.0

Customer did not leave a comment.

Glenis M. 
Rating:
1.0

I have spoken with Anita last Saturday before my drop off time at 5:30 I call like around noon time to explain that I won't be able to return there at 5:30 she asked me a lot time I told her maybe seven 730 she said it's fine drop the keys in I drove the truck around 6:20 PM and I end up getting charge $59 which was like $40 plus insurance and tax so my total bill was $230 for 24 hours rental which is insane way too expensive I never everWill rent from U-Haul again , I've been a loyal customer for the last five years if you see my records

henry O. 
Rating:
5.0

Loved it!

Priscilla I. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn W. 
Rating:
5.0

Friendly staf, excellent customer service and location is easy to get in and out of quickly

Patty V. 
Rating:
3.0

Customer did not leave a comment.

INCHANTISS Q. 
Rating:
4.0

Took too long to do the self-checkout. I was there at 8:30am (before opening) and it took 40 minutes to get going. Dollies that were ordered and charged for were not on the truck.

Wayne J. 
Rating:
5.0

Very good service by the staff

Travis P. 
Rating:
5.0

very easy pick up and drop off. Reserved truck online and it was available at the time I needed and reasonably priced

Chelsea B. 
Rating:
4.0

The guy at the desk could be a little friendlier. I hate it when clerks make you feel like you've done something wrong before you even get started! Also, more clarity about closing time, snd what to do if you return after closing time.

Lynda M. 
Rating:
4.0

Very professional operation

William B. 
Rating:
5.0

Anita at Community Storage was wonderful to work with.

Susan A. 
Rating:
5.0

El camión tenía una Correa floja y estaba sucio pero el servicio en general fue bueno

Juvenal A. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Anita and Scott were very helpful and pleasant. I will definitely rent from this location again.

NATHAN H. 
Rating:
1.0

The dealer provided me the wrong address to pick up the uhaul. She did not apply my discount on ground of "oh I don't know how to do that," she did not explain the terms and conditions or limitations of the reservation. I never received a call to confirm my reservation. When I called before and during my reservation I got an answer from this location. This location also forgot to give me either I purchased to use. I had to go back to the store to remind them and pick it up myself. I was charged for milage but not compensated for the gas I provided over the agreed amount. This was expressed unorganized and I will not recommend nor utilize U-Haul in the future if I can avoid it.

chelseyah B. 
Rating:
3.0

The staff were not friendly at all. The locations cleanliness was impeccable.

Michael W. 
Rating:
5.0

I wish you had a service that allowed your customers the opportunity to hire a day laborer (to be paid by the hour) to help elderly people like myself, to load and unload our merchandise from the truck and put it back into our storage unit. I would be willing to pay $15 an hour for this service.

Kathy D. 
Rating:
5.0

Excellent excellent excellent

Barry B. 
Rating:
5.0

Great customer service!

Anita V. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Nabil K. 
Rating:
5.0

Wonderful staff and very knowledgeable.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Cristhian O. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
4.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Simon P. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Even though every business can always improve, I honestly can't think of anything that y'all need to do different than what you are doing now. Thank you for such a great experience!

Kim A W. 
Rating:
5.0

Easy, convenient, helpful staff.

Monette Y. 
Rating:
5.0

Nothing keep up the good work

Fredrick W. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Good car

Mohammed A. 
Rating:
1.0

Very poor customer service not friendly at

Mirna L. 
Rating:
1.0

Vehicle had NO gas, check engine light and oil light were on when we picked it up. When we dropped it off, we arrived 3 minutes after the office closed. Could see the person at the desk but they would not come over and answer the door or help us return the vehicle. Worried the whole time that the vehicle was going to break down. Will not go back to that location.l

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

AAZER H. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Very please with the service.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

Dudley B. 
Rating:
5.0

The ladies at Community self-storage simply did a great job they were very helpful very informative very nice to deal with.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Chadrick B. 
Rating:
5.0

Great rental experience!

Don C. 
Rating:
1.0

Customer did not leave a comment.

Rahul M. 
Rating:
5.0

Very friendly knowledgable staff. I highly recommend this place over other uhaul locations.

Bryan S. 
Rating:
4.0

My reservation was moved to a different location without any notification. The price per mile was twenty cents more than we were quoted. That cost an extra $12 for the rental just for the extra miles we had to drive to pick it up. Of course, the rental cost more as well because of it.

Shari A. 
Rating:
5.0

Customer did not leave a comment.

Anita V. 
Rating:
5.0

Customer did not leave a comment.

Anita V. 
Rating:
5.0

I am 100% satisfied with the service I received and the rental truck. Thanks to Anita and her crew.

Kathy D. 
Rating:
5.0

When I booked the 26' truck I was told to go to one location via email only to find out the truck was located at a different location. Truck was extremely dirty inside the cab and the back was very dirty when I picked it up. I had to clean the back prior to loading my belongings. The ladies at the front desk were extremely helpful and customer service at the Community Storage facility was exceptional. Truck leaked (it was raining which is the reason I got the truck in the first place) during my move which caused my temperpedic mattress (7000.00 matress) to get wet. I expect a follow up call to discuss this with corporate. This in an excellent opportunity for Uhaul to get valued customer feedback. Charles Gordon 346-260-8499

Charles G. 
Rating:
5.0

Customer did not leave a comment.

adam P. 
Rating:
4.0

The Customer Service at this location is excellent. Staff friendly and helpful. This Location does not have a u-haul truck inventory variety.

Mary F. 
Rating:
5.0

It was a great experience all around for me. In and out quick and easy! Friendly staff and clean facility.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Nothing, Anita and her crew are the BEST!

scott P. 
Rating:
5.0

Customer did not leave a comment.

Don R. 
Rating:
5.0

Customer did not leave a comment.

Keith R. 
No reviews have been submitted for this location.

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