Customer Reviews for Computech Auto Center
(U-Haul Neighborhood Dealer)

79 reviews

1496 Rte 12   Gales Ferry, CT 06335

(860) 381-4002

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(860) 381-4002

1496 Rte 12
Gales Ferry, CT 06335

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck and trailer were great but the service was awful. I received a call the day before stating that the truck was going to be Ct which was an hour and ten minutes away, and not RI has requested. The caller, I think his name was Jay, told me that I did not need the larger truck and that a smaller would suffice. I told that I knew how much I had bad that I needed the larger truck. We then spoke to out local contact Tom and he also said that we only needed the smaller truck. We were also told that they do this every day and they know what we needed. My wife jumped on the call and Tom told her that passing the phone was only eating his time. The only reason we kept the truck was because Penske did not have an auto transport trailer available for the next day. When left the truck was completely full with very little space left. The smaller truck would have met our needs. I can be reached at (401) 480-3318 if you have any questions, thanks

Mark D. 
Rating:
2.0

The owner was nice, but the truck was dirty and poorly maintained. Disturbing to drive on a highway trip with a vehicle that had multiple lights light up on the dash and a vibration in the front end.

Matthew T. 
Rating:
2.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Check air pressure in tires. Front passenger side was at 26 lbs...added air to 60 lbs...ran great after that

James P. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH I. 
Rating:
1.0

I rented and returned a uhual on time over a month ago and I've randomly been charged $20 and sent a survey. This is ridiculous. Why???

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

Leonard S. 
Rating:
5.0

Great staff...helpful and knowledgeable. .

Michael H. 
Rating:
5.0

Easy straight foward experience

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

The salesman is very helpful and friendly.

leigh M. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS C. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

mike B. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Darla B. 
Rating:
5.0

They were amazing and very helpful.

RONALD S. 
Rating:
5.0

Very helpful .

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
1.0

They made me drive 70 miles to pickup my trailer and then charged me for over miles

Laurence P. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

No improvement needed.

Jeffrey S. 
Rating:
5.0

Staff is awesome.truck is clean ,ez pick up and drop off.. I'll be back.thank you uhaul.

JONATHAN Z. 
Rating:
5.0

Customer did not leave a comment.

bob C. 
Rating:
1.0

Give the option to the customer to drop off the truck at a closer location they're moving to (which was S Golden Street in Norwich, ct) so they're not hit with a $38 gas bill even though the truck was dropped off (at the location we rented it from) with a half a tank like he stated when we first picked it up. He said we couldn't drop it off at a closer location to the address we moved to (which is a lie) and said that it would cost more (which is another lie) not good for business, not good for the look of Uhaul either.

Mila A. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Everything is excellent

JULES F. 
Rating:
5.0

Customer service was very knowledgeable and excellent. The rental was one of the best I have ever had. I have rented UHaul trucks for years and on many ocassions. Certainly made a long day much easier. I really appreciated how the entire experience was handled. Ray Martin

Raymond M. 
Rating:
5.0

The service was excellent. The uhaul computer system has kinks and needs to be improved

Greg J. 
Rating:
5.0

It was fast and easy. Thank you!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

The electrical hook was a mess. The guy we returned it too said it might have to get redone but it worked for me.

Joshua T. 
Rating:
3.0

Customer did not leave a comment.

mohamad C. 
Rating:
5.0

Have a hot receptionist on staff

WALTER L. 
Rating:
5.0

Customer did not leave a comment.

bill A. 
Rating:
5.0

Very impressed.

Brian C. 
Rating:
3.0

This is a small garage shop location with friendly service. The trailer appeared to be brand new, very nice.

Steven B. 
Rating:
5.0

Everything was fine as is. Seamless!

Joshua V. 
Rating:
5.0

Customer did not leave a comment.

bill A. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
3.0

the drop off location was convenient.

Deborah L. 
Rating:
5.0

The owner was excellent. We checked out and in quickly and easily, And it's a convenient location saving us 10 miles or so of driving to the next Uhaul location.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO V. 
Rating:
5.0

Customer did not leave a comment.

robert J. 
Rating:
5.0

The Rep Bill was great with an awesome attitude

tracey J. 
Rating:
5.0

I rented a U-Haul car carrier trailer to transport a small car from Hamden, CT to my residence in Gales Ferry, CT. The 50 mile/ 80 minute trip went flawlessly. This was important since I had never undertaken such a trip and the U-Haul rental was the most cost effective solution to my needs The rental agency explained .how to utilize the trailer, hooked it to my vehicle, and told me how to properly secure the vehicle under transport. Great work! Thanks.

david C. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
1.0

Customer service was incredibly unhelpful over the phone, we had to switch locations because the place we originally reserved from was out of trucks. We also specifically requested not to do the fully online booking, when we had to switch locations, check in was only available online and not working properly. U-haul customer service was incredibly unhelpful over the phone. I was transferred 3 different times after fully explaining the situation all 3 times. Then the key for the truck was not in the box they said it would be with the code they said it would be in. Overall, it was a 30 minute process to pick up this truck. And we were an extra 15 minutes out of the way. So that ate up the 50$ reservation credit. Incredibly unsatisfied with Uhaul. The Gales Ferry location is fine for what it is. It was Uhaul customer service that has us go there instead which didn't have the in person check in. And was out of the way. And required multiple phone calls for the issues to get sorted out. Terrible customer service experience.

Lauren P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Allison C. 
Rating:
5.0

Really a smooth return and would recommend to friends for sure.

John K. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
3.0

Customer did not leave a comment.

lyle L. 
Rating:
5.0

I checked my Truck in on Thursday but on Friday I was still getting emails that it had not been checked in.

Roy W. 
Rating:
5.0

Customer did not leave a comment.

Joanne D. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
1.0

Almost EVERYTHING could be improved.

Chad F. 
Rating:
3.0

I left my EZ Pass transponder in the truck and called them the next day. They were very helpful in ensuring the transponder was returned to me.

Owen K. 
Rating:
1.0

I wanted to rent for only three days, it is not my fault this location isnt open sundays for a return. I was forced to pay for a 4th day because of this and not told at purchase. I was told my total would be 129 not 159 like I was billed, not happy poor customer service.

Jimm B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
4.0

My experience exceeds my expectation. I have nothing that I can complain about.

corazon K. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Denise D. 
Rating:
3.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
2.0

We had talked to the staff to have our order set up. We were told that we would sign up online and then get an access code to be able to pick up the truck at 7am. The email with the code never came. We called the main system. LONG wait time. They said the store was open at 8am. Nope. Not open until 9am. We could not get the truck until then. We were told that we should have sign up online. Yep, we had done that. Complete confusion and misinformation. Horrible experience.

craig S. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
5.0

Super great experience! Could not be better, smooth and easy!

James C. 
Rating:
3.0

The Truck Felt like it was going the shake apart on the highway. Tires need to be balanced or replaced. Everything else was fine. I do have a problem with the way Uhaul schedules my truck half way across the state. It was suppose to be in Guilford. Then I get an email telling me its in Essex. I tried to change the reservation to a single day instead of a two day. I had to cancel the reservation and create another one. The new one was scheduled for Hamden! About 30 miles away! Which means it would have cost me $53 just to pick up the truck and drop it off. I kept trying to schedule another truck until the one in Gales ferry came up. It was closer so I took this one, even though it was still 26 miles round trip.

James C. 
No reviews have been submitted for this location.

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