Customer Reviews for Cool Waters and Spa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cool Waters and Spa

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Cindy L. on

Rating:

Location is not Marked as a U-Haul location. It is a pool store which left us very confused and unable to find a location initially. We waited nearly 45 minutes while the staff there had trouble with the computer program which turns out was user error. Despite their best efforts they have very little computer skills and we actually had to help them with the program.

Kathy P. on

Rating:

Couldn’t find it - no signs.

Barbara W. on

Rating:

Customer did not leave a comment.

renee r. on

Rating:

Customer did not leave a comment.

Debi M. on

Rating:

Customer did not leave a comment.

Meagan G. on

Rating:

Original reservation was for a pick up at uhaul on rt 57 in the Seneca Mall plaza, received an email a few days before pick up from uhaul/ Cool waters that our reservation was changed to pick up the van at Cool waters in solvay, multiple emails and phones with this location. Went to that location only to find out that it was closed and no trucks were there. Called uhaul AGAIN and they told us the location for pick up was actually about a mile from our house, so we drove another 25 mins out of our way to pick up this van. Once we got to this new location, the lady couldn't access her uhaul webpage and had to call it in over the phone. The whole process was awful and an inconvenience and I would not recommend it to a friend.

Danny W. on

Rating:

Customer did not leave a comment.

Marc c. on

Rating:

Customer did not leave a comment.

sharon c. on

Rating:

Next time please give the whole address

Gary W. on

Rating:

Customer did not leave a comment.

William C. on

Rating:

Customer did not leave a comment.

Joseph W. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

I dropped the truck off. It was poorly signed. The key box was hard to see.

WALTER P. on

Rating:

Customer did not leave a comment.

Brian S. on

Rating:

Get the equipment where customers want to pick it up, not a location close by. Or let them drop it off at a different location for free.

Ron G. on

Rating:

Customer did not leave a comment.

Patrick S. on

Rating:

Customer did not leave a comment.

James K. on

Rating:

Failed to hook up safety chains to car on auto hauler. Rear end of car shifted on trailer during transport. Very, very hard to remove car at destination.

Piotr S. on

Rating:

The trailer wasn’t ready at promised time. This was not the fault of the location but rather the silly U-Haul reservation system that allows you to schedule a picking assuming that the previous costumer will return it on time. The pick up location it self was great.

Cody B. on

Rating:

Customer did not leave a comment.

. on

Rating:

I did the online check in to save time. When I arrived, I waited 50 minutes for a truck. I had a one way rental. Someone rented that for an additional 5 days despite the fact that I booked it. I had to take a local truck round trip. Pick up location attendants were pleasant, but fairly clueless about the Uhaul operations. Very disappointed.

Arthur C. on

Rating:

Customer did not leave a comment.

Catherine B. on

Rating:

I originally went to the U-Haul store in Seneca Plaza. They are not open on weekends (?!) and sent me here. It was fast and easy. Thanks.

John B. on

Rating:

rental guys are Awesome!

Hank L. on

Rating:

The guys were awesome.

Taylor C. on

Rating:

Customer did not leave a comment.

Gary W. on

Rating:

Better Gas Mileage when the truck is unloaded. There was a button to push, I was never sure which setting was the better mileage setting. I drove 27 miles and paid $27.00 miles fee, plus $15.00 for gas @ $2.65 per gal. 5 miles per gallon for that small truck is surprisingly poor.

Ian M. on

Rating:

Smooth rental, truck handled perfectly and customer service was great!

John H. on

Rating:

Great service!

Winston D. on

Rating:

open at an earlier time

JULES K. on

Rating:

Customer did not leave a comment.

Juanita H. on

Rating:

Customer did not leave a comment.

Bruce S. on

Rating:

Customer did not leave a comment.