Customer Reviews for Cornerstone Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cornerstone Self Storage

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Jean R. on

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Our U-Haul representative was curtious, capable and got us out the door into our truck in minutes.

Tori G. on

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Gregory W. on

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Samuel W. on

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Mark G. on

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Karen S. on

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The woman in the office was very pleasant and made the whole transaction very smooth and easy !!

Mariana C. on

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James S. on

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Susan B. on

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I would highly recommend cornerstone storage for all your U-Haul supplies and needs

Michael W. on

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The U-haul Company, Needs better computer service, the wait time for slow software provider. is most unfortunate. needs to be up grated.That being said: the staff was great, and the trucks clean and running good. would definitely come back and recommend your U-haul Company again. Thanks :)

Ken M. on

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Michael P. on

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Richard N. on

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Well organized, courteous, helpful and very knowledgeable about the equipment.

Jennifer R. on

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William T. on

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Ken M. on

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Brian G. on

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AAA

Frederick H. on

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Questions about the insurance policy, what was covered and what was not, took several phone calls by the shop staff before we found someone at u-haul that could explain. That was a surprise. The key question was the difference between safe and the safe-plus policy. I would think that's pretty basic.

Shane P. on

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Anthony P. on

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Mark P. on

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Always great service, which is why I rent from Cornerstone time and time again! Highly recommend!

Gary B. on

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Not quite $38 for insurance then upon pick up make it $42.

Gerald S. on

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Policy against returning unused boxes is wrong, and it contradicts what is written on the boxes. But the staff was friendly, and was helpful in finding a good resolution.

Margaret S. on

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I reserved a van for 8am on a Sunday, an hour before the location opened which required use of the app. The app was a complete disaster, the only reason this review is not 1 star is because those that work at this location ended up being fantastic but we'll get to that later. I arrived right around 8am and by 8:15 we had made it through the majority of the process on the app and it said it was processing. After only a minute I messaged using the chat feature that said I could talk directly with someone just to ask how long I should expect the process to take. No response came after several minutes so I sent another message. After several more minutes I still hadn't received a response and at this point I was getting incredibly frustrated as I had movers meeting me in two hours and an almost 2 hour drive to get to them. I called u-haul where I was on hold while continuing to watch the app, receiving no help from the chat feature. After close to 40 minutes of watching the app process those that worked in the store arrived (ten minutes early!) and were able to get me checked out in less than 10 minutes and that includes the time it took them to turn on their computers and unlock doors. They were amazing. Unfortunately their fantastic help doesn't make up for the completely wasted hour of my time. I can't say that I have any intentions of using u-haul outside of store hours in the future because the app was such a horrendous experience.

Richard S. on

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We received excellent customer service and was extremely pleased the representative at this location. She was very knowledgeable, pleasant and professional. Thank you

Michael M. on

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Great job!

Robert B. on

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Super helpful and friendly, very pleased.

Richard D. on

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Jeffrey K. on

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Kaye M. on

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Overall experience was good. Truck was clean but old, so a bit noisy. Return was super easy.

Richard C. on

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Louis R. on

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Christopher M. on

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Roadside assistance was useless. Might as well not existed. Also last dispatcher I spoke with was rude and condescending.

Bonnie C. on

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