Customer Reviews for Cornerstone Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cornerstone Self Storage

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Lisa W.
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Friendly, simple, and prompt service.

Donald A.
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Nothing

Kathryn A.
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1st time renter. Need to explain the link sent and needing to reply to it before you leave. I never saw link til way after and it had expired. Also I was told truck was cleaned. It wasn't. I took pictures. Concerned because of COVID. I wiped it down myself. I couldnt return truck thru online. I had to wait til next day when store opened.

CHARLES R.
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Great job Bonnie and. Jay!

Brendan D.
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Very Friendly staff.

george K.
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Office hours ( open and staffed with a real person) are somewhat limited.

Carrie B.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

ELIZABETH N.
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Customer did not leave a comment.

Lisa V.
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Customer did not leave a comment.

KENNETH M.
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New contract associate did a great job.

Shelley Z.
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Customer did not leave a comment.

Daniel V.
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Forever grateful.

JONATHAN H.
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Customer did not leave a comment.

Nancy M.
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Customer did not leave a comment.

Ken M.
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I was surprised on how little fuel I used with Chevrolet pick up. Most times I needed to add so much more with Ford.

Kevin W.
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Customer did not leave a comment.

Carolyn B.
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Great job! Fast friendly and very accommodating. My go - to for U- Haul

EDward C.
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Customer did not leave a comment.

Emeline D.
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Customer did not leave a comment.

Frank G.
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Great truck! I want to buy it. The site was a little challenging to use when checking in, but once it was figured out it was easy.

PAMELA F.
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Customer did not leave a comment.

Cary P.
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Service was very good. Thanks

Peter H.
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Customer did not leave a comment.

PHILIPFOSTER S.
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Customer did not leave a comment.

Peter W.
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Very helpful

MICHAEL L.
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The van was great, and it was in great condition. Full tank of gas. All of those things were an A+ The online check in experience was not good. It wasn't clear that all you needed to do was provide an additional contact, and then the biggest issue was once I located the car and was ready to drive I got stuck on an “Awaiting Approval” page. There was no change in the page (after refreshing multiple times) and I contacted customer service to help, but got nothing. Fortunately there was someone at the check in desk and I waited in line to work with her. She ultimately helped out, but had to cancel my reservation and make a new one. Looks like I would've just stayed stuck on that page and by the time I was helped I had been on the page for 35+ minutes. So if the online check in experience could be fixed, that would be great. To reiterate, biggest issue was getting stuck on the “Awaiting Approval” page. I presume from there I would've been given directions on opening the lock box and then I could get my keys and go. Check out experience online was very easy so no issues on the reverse end. Good ratings there too.

Janet K.
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I was exhausted after a long drive. Customer Service took care of everything in short order and I was on my way. Extremely helpful.

ashley D.
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Fine drop off location.

Alyssa E.
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Customer did not leave a comment.

Amy S.
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Customer did not leave a comment.

Lawrence M.
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Friendly & helpful staff. Great experience.

pamela F.
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Customer did not leave a comment.

Mark B.
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Customer did not leave a comment.

Thomas T.
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Customer did not leave a comment.

ERICK M.
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Customer did not leave a comment.

WALTER C.
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Mission accomplished and Anthony is a great Uhaul service provider.

CHARLES C.
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Nothing,it was perfect

Peter B.
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Customer did not leave a comment.

Laura D.
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Customer did not leave a comment.

Robert S.
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Customer did not leave a comment.

Sarah D.
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I rented a uhaul one way for a little over 200 miles from westerly to Vermont. They gave me a old truck with a below acceptable interior. It rear view marriors wouldn't adjust so I couldn't see behind me. And they charged me 650 dollars for this and I dropped it off a day early. I am not pleased by there quality. Service and especially there ridiculous price and will never recomend them but implore any one who asks that they choose anyone else then uhaul. I can't believe yous can charge and rent what I have had to swallow. I believe any other moving company would provide better services and prices

Allan Z.
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I've rented trailers several times at this location. Always fast friendly service!

Richard C.
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Customer did not leave a comment.

WAYNE P.
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Very long wait time. No agent available- door closed and locked. Sign to say, "We will be back..."

SCOTT S.
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Need to be able to make the rental easier for us low tec people (ie no smart phone).

Thomas T.
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Customer did not leave a comment.

TIMOTHY B.
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Customer did not leave a comment.

JAMES S.
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It was difficult using my phone to pick-up/drop-off.

bonnie B.
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Customer did not leave a comment.

Pamela F.
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Customer did not leave a comment.

Alexander P.
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The truck smelled SO bad I had to drive with the windows down the entire drive. I had to leave the windows open in the truck when parked as well. Otherwise, truck served its purpose and the people at this location were fantastic. Just please assess the trucks smell, as it's almost unbearable.

Albert S.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

Donna D.
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Customer did not leave a comment.

Ken M.
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I was very pleased, you decided to use GM trucks again. Fords were very stiff riding vehicles. My back never enjoyed Ford's

Elizabeth G.
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Customer did not leave a comment.

Joe O.
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My original contract was to pick up the vehicle in Columbia Connecticut. I ended up extending my reservation because of our move-in was not ready and then when I got my new reservation it was made for the wrong location in Westerly Rhode Island for the wrong date. I was very frustrated with the fact that I could not return the vehicle to the same location I picked it up at. I was charged extra miles and feel that this was inappropriate based on all of the additional stress that was put on me by U-Haul. I spent more time and energy renting this vehicle then it was worth for me. I would like for a representative to contact me directly at 860-604-5787 and I'd be happy to talk to anybody in customer service. Thank you

Michael D.
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Great service !! My fourth time renting from Cornerstone Self Storage.

MINOR M.
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This was a really great experience. Super helpful responses to questions by phone at the location, easy pickup, and the truck was fantastic. I was sorry to get back into my own car.

John R.
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Customer did not leave a comment.

KRISTIN P.
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Make the contactless rental more user friendly.

Angela J.
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Customer did not leave a comment.

Ken M.
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Customer did not leave a comment.

JAMIE T.
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Keep better maintenance on their vehicles. The truck that I had today needs a front end alignment tires etc. It pulled really bad. They guy never went through the truck to check for recent damage etc. When I went to pick the truck up he was worried about finishing his game etc.

DANIEL B.
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Customer did not leave a comment.

Ashley G.
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Customer did not leave a comment.

Nicholas I.
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Customer did not leave a comment.

James U.
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Customer did not leave a comment.

Brian H.
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I was unaware of the required verification steps upon pickup and was not prepared with the right contact and identity info. This caused delays in picking up the truck. The rental location was great, but it wasn't a great customer service experience with uhaul.

Michael D.
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This is my third time renting from this business. These ladies are professional , kind and curtious. It has been a pleasure doing business with them. I will continue to rent from them and tell others as well. Thank you

Gregory P.
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Customer did not leave a comment.

Albert A.
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Great service, nice people, efficient

walter S.
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Fill the gas tank, I drove 3 miles, " round trip " , Topped off gas tank when I returned " 4.8 " gallons of gas to fill it. I was told it was full before I drove it.......BS

Gianni R.
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Customer did not leave a comment.

ken E.
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Customer did not leave a comment.

Mark K.
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Just dropped off keys and vehicle.

Michael D.
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Professional and curtious service. A pleasure to work with making truck rental a hassel free experience.

Jerry T.
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Customer did not leave a comment.

Andrew R.
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Friendly and helpful. The entire experience was easy and painless.

David U.
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Ladies very helpful in office

Jodie P.
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Nice, friendly, accommodating staff!

Frederick B.
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Customer did not leave a comment.

Arthur V.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Anthony R.
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Customer did not leave a comment.

Ayanna B.
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Better customer service.

marianne D.
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Only problem I thought was that I maybe used 1/8 of tank of gas , maybe offer a prepay for gas . I did not want to go onto gas station as i am not a seasoned Truck driver. So ended up paying 50$ for maybe 5 gal of gas . Oh well . Ben at zigged was exceptional ! Super nice friendly and knowledgeable, highly recommend . Westerly spit was easy access and closed so no interaction but easy to leave

Edward W.
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Customer did not leave a comment.

Beverly A.
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Excellent service and very friendly staff. No improvement necessary.

Brian C.
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Customer did not leave a comment.

Joseph D.
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Truck was older and was running very rough but the gentleman that's helped us check in was awesome, very friendly. He did a great job

Michael W.
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Customer did not leave a comment.

Elizabeth A.
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Customer did not leave a comment.

Michael D.
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Contracting through the computer was a difficult experience in terms of time and problem solving with staff. The staff tried to be helpful. However, due to my persistence, I was able to talk with a staff member who helped solve my problem of securing the rental almost 2 hours later.

Raymond M.
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It all went smoothly. My brother was the one who used the vehicle. He was fine with all the experiences he had.

Jennifer G.
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The truck was clean but the tires had no thread which is very dangerous especially in bad weather. Customer service was great.

Stacey R.
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everything was great - thanks

Jeremy S.
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Have more of a One way truck / van Selection. Also work with the customer to make things right.

Tori G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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