Tight turn in had to go around the block but once we figured out the best approach we were fine Great experience
TIMMY B.
Customer Reviews for Cox Climate Controlled Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Head and shoulders above previous uhaul experiences
STEVEN G.Smelled bad of smoke. Staff member friendly when pushed, but it had been a frustrating day and he charged me for an extra day. Not sure why?
MARCY W.The gentleman that answered the phone was so polite and let me know where to look to see if there was a particular drop off location on the contract and when I let him know there wasn't he said he will be happy to help us and when we got there he was very helpful and we were in and out within minutes.
JERRY I.There was no heat in the van
Michael M.Very helpful
Cleon H.The gentleman that help us was very friendly and down to earth. He explain everything to us his people skills are excellent and I myself what to thank him very much
Charles T.The pig tail extension connection needs replaced. He did not have anymore on hand, he said he would have more next week Other than that the experience was great and the least stressful part of my day.
JENNIFER B.The appliance dolly was not in the truck when I picked it up, I had to go to a different location. The truck was parked in an alley littered with broken glass. And a homeless person left their belongings in the back of the truck.
Casey B.Everything was a great a experience with my Uhaul rental.
Stephen T.After hours drop off and trailer was promptly checked in the next morning.
Timothy M.Prompt and Efficient. No improvement necessary.
David R.Thank you for use of the very economical truck. The 20 miles we drove were all city miles and the truck only used 2 gallon of fuel.
Sarah S.Staff was friendly and helpful.
Petra J.When we arrived to pick up our truck and equipment the dollies we'd ordered were not in the truck. The day we picked up was a Sunday and this facility is closed on Sundays so there was no way to contact anyone. We contacted uhaul directly who put notes on our account to note that we didn't drive the equipment off the lot and why. I didn't give 1 star because the person I talked to the next morning was very nice and helped to make sure I got a refund for the unused truck and equipment. My disappointment lies in the inability to contact anyone after hours in case of emergencies.
Joseph B.Again with the appointment times being for right when they open.
Cynthia F.If the strap ratchet could be spray lubed been helpful, know they see all the road debri and understand. Not a problem, just a suggestion
Jeff H.It was all good! Keep it up!
BRADLEY H.Nobody was in the office I stood inside for quite awhile before the man decided to get up and come see what I needed...then they OVERCHARGED me and when I spoke to the manager he laughed at me and hung up in my face I would NOT recommend this location they are lazy and rude
victoria J.Awesome customer service.
JOE B.What a pleasant experience. Very easy process.
DANIEL H.The young man who waited on us was knowledgeable and accommodating.
BARBARA H.Vehicle was VERY noisy for the majority of the trip (interstate). I may never rent from UHaul again.
JAMES H.Location said open 9am, I came early 930 for scheduled 10am rental and since no one there I called number on door and didn't get an answer. Person showed up at 945 for me to pick up rental
RICHARD S.After hours drop off. Tight parking lot.
MATTHEW JOHN C.Super friendly and helpful attendant. This was only the second time I towed and he pointed out the ball was the smallest U Haul allows. This was not mentioned the first time I rented and explains the looseness I felt towing.
JAMES W.Overall good experience. I did have to clean out the 5x8 trailer of dirt and small debris before use though. I had to purchase a 2 inch ball and necessary wrench at a nearby AutoZone because I had a 2 5/8 ball.
ROBERT M.I tried to take the truck back to the location on Sunday afternoon and several people weee blocking the entrance. I waited and waited for them to get out of the way and I left it about 100 feet away from the return location in a large easy access parking lot and they charged me an extra day tacking in an extra $58. So I cannot recommend this location. Thanks
MATTHEW M.Dropped off trailer when site was not open - difficulty with drop off other vehicles blocking lot.
Linda J.I rented an appliance dolly but only received what appeared to be maybe the oldest regular dolly I have ever seen . And I was quoted one price but charged 60 more was way too tired to ask why .
RICHARD S.Totally different experience. Kind, efficient and helpful. Thankyou.
Renee S.Little bit late opening up but it was only a couple minutes.
Aaron S.When I returned the truck on a Saturday, someone met me in the parking lot immediately, in the rain, to assist with the return. Very good customer service experience. Took less than 5 minutes to return.
KIMBERLY E.I received the oldest worse truck of the fleet (I feel since it was once way & they wanted to get rid of it). The driver side seat belt was broken so that even when it was latched it still dinged like it wasn't & the interior dome light was burned out.). The back was not swept or cleaned out when I opened it up & I had to clean it or I would've been charged for the mess. I was not happy with the rental or the rental place.
DAVID H.Tight access for large vehicles..Employee was extra helpful and did a great job
PAUL S.The after hours check in/out process needs to be simplified. Too much time is taken to accomplish either
Clarence D.Can't think of any
David R.The equipment ran fine but it could've been cleaner a little bit on the inside there was sticky pop on the consul it wasn't very clean
Vickie S.The business was closed at the time I was supposed to pick up the truck. A sign on the door said they were out of the office and listed a phone number. Nobody answered the number. Called UHaul roadside assistance who connected me to someone who walked me through an online reservation of another truck. It was extremely annoying and inconvenient, and made me late for an appointment.
Stephen L.Location didn't have hitches for purchase, nor did they have furniture blankets for-rent in stock, thus requiring me to go buy a hitch elsewhere and then separately go to another Uhaul location to pick up blankets.
Todd W.Was charged 100 when online said 44 and then i still haven't got my money back out of the 100 its been 2 days
Dylan W.All good day today excellent
melissa L.Thanks for a really good rental experience!
Jeffrey T.The staff was friendly and helpful. Everything went well. I feel I understand everything very well.
Reeda R. | Reservation