Customer Reviews for Cox Climate Controlled Storage LLC

I received the oldest worse truck of the fleet (I feel since it was once way & they wanted to get rid of it). The driver side seat belt was broken so that even when it was latched it still dinged like it wasn't & the interior dome light was burned out.). The back was not swept or cleaned out when I opened it up & I had to clean it or I would've been charged for the mess. I was not happy with the rental or the rental place.

Tight access for large vehicles..Employee was extra helpful and did a great job

The after hours check in/out process needs to be simplified. Too much time is taken to accomplish either

Can't think of any

The equipment ran fine but it could've been cleaner a little bit on the inside there was sticky pop on the consul it wasn't very clean

The business was closed at the time I was supposed to pick up the truck. A sign on the door said they were out of the office and listed a phone number. Nobody answered the number. Called UHaul roadside assistance who connected me to someone who walked me through an online reservation of another truck. It was extremely annoying and inconvenient, and made me late for an appointment.

Location didn't have hitches for purchase, nor did they have furniture blankets for-rent in stock, thus requiring me to go buy a hitch elsewhere and then separately go to another Uhaul location to pick up blankets.

Was charged 100 when online said 44 and then i still haven't got my money back out of the 100 its been 2 days

All good day today excellent

Thanks for a really good rental experience!

The young man working was phenomenal!! We were running late and he was very generous to wait for us. He made the process quick and easy. No improvement needed. Thank you 😊

I not as soon as got out of the truck and a gentleman was already at the truck getting me checked out. Super friendly and quick! Would drop off or rent from this location again!

The truck ran poorly and had a taillight out. I had to drive across town to pick up the dolly I reserved a few days prior to the move date. Then I was told that I could drop the truck off in the town I was moving to but found out when I went to do so that I would have to pay an extra fee to do so. I had to drive the truck the 45 or so extra miles to return it to the original place. I'm not happy at all with this rental experience and I'm never renting from this place again.

They were great to work with and truck was ready when I got there. The staff was able to help me with every question that I had.

We were charged a late fee because the person was not in office even though we were there well before time. Several other people standing around wondering why the person was not there

Steep curb into a small lot made trailer scrape when leaving. Trailer was not what i expected, the one in the ad said there was a channel for a motorcycle tire but there was none. I was forced to buy a separate wheel chock for the trip

No improvements necessary. Very satisfied.

The brake light and turn signal on the back left side of the van was in inoperable condition, and I was unable to complete the drop off process using my phone as I was asked to scan a barcode that would neither scan nor take a picture accepted by the site. I was lucky my friend was there to use her phone to complete the drop off or I would've been unable to get it processed.

Online truck return system could not find our location for after hours return.

Great customer service!

Chaz, Amanda and Eddie were great! They handled the mass of people and equipment with confidence and ease.

The staff are AMAZING and very helpful!

Nice people

Make sure people know- include in initial "paperwork" and website info that at the time of pick-up there will be a delay, as you have to wait to be "approved".

The young man, Josh, was extremely helpful with my plans and renting the equipment. He was friendly. Everything was ready and waiting when I got there. Excellent!

Was given larger uhaul than expected, stuff slid around in the uhaul. Website is also not user friendly. It kicked me out multiple times when trying to pick up reservation. Would not recommended picking up via mobile again.

Customer service was excellent!! I have had the same guy twice and he really is helpful and makes the experience of moving very easy I would recommend 100 percent

None

Josh did a great job, the check in process was friendly and timely.

Friendly staff very satisfied

Couldn't have been an easier experience.

Some warning about truck brake/gas pedal being so close. Nearly rear ended someone with pedals being so close.

Josh was super helpful and very nice. My truck was ready and warmed up when i arrived. Excellent experience!

The young man is proficient and courteous. He truly grasp what customer service is all about . This is my first time using a facility without 24 hr service . I should have been here along time ago.

They were very friendly and helpful. Great customer service!

Dropped-off outside business hours, but the area appeared to be well-kept.

I made the initial reservation on the phone for Sat/Sun. The person I talked with was in a phone center somewhere. The reservation was mistakenly made for Sun/Mon. Fortunately I caught this Friday but when I called (call center) to make it right I was told it was too close to the weekend and that the equipment was already booked for Sat/Sun. However They found what I needed at Cox Climate Control. Kind of a small operation but the customer service there was absolutely outstanding. So in the end no harm done and I'm making Cox my new go to Uhaul place. John

exiting the facility is interesting because it is on a blind exit - perhaps installing a mirror to see if traffic is coming around the corner would help.

Nothing the guy who helped us was amazing and very nice would definitely go back to this location

I got there before closing hours but the building was closed so I did the mobile app return and dropped key in box.

Josh was very knowledgeable and helpful. Great customer service!

The employee working 7/26/19 at this location was very helpful and kind. Thank you for the great service!

The Cox Storage U-Haul representative was very pleasant and easy to work with.

Clean, smooth, and ready to use.

Very helpful and professional. Had us checked in and out within 10 minutes. Would definitely recommend this location

They were closed when I dropped off

Customer service professional and courteous. Very helpful and quick in and out. Service personnel excellent.

The staff at Cox are outstanding to work with.

Nice place with easy access and clean, dry storage. Staff was very friendly and helpful. We would definitely use this place again!

Amanda was always friendly and helpful! She deserves a raise!

It’s on a busy street with a very small driveway and parking lot. I called 3 times before getting a call back. I cancelled the reservation through the affiliate office. Posted hours were incorrect.

The young lady working at the main desk was very sweet and helpful. The storage unit is very easily accessible. We feel good about our choice to use this company for our storage needs.

The staff was friendly and helpful. Everything went well. I feel I understand everything very well.

I showed up at the place and they were closed. They were supposed to be open from 9:00 am to 12:00 pm on Saturday and no one was there. I made it to the facility at around 10:15 am. I went elsewhere.

Great People to deal with....

The staff was very helpful and friendly.

Friendly staff and clean facility!

The staff was very helpful and efficient. The facility itself exceeded my expectations - I couldn`t be more pleased