Customer Reviews for Crystal Lake Self Storage
(U-Haul Neighborhood Dealer)

147 reviews

117 Stafford Rd   Ellington, CT 06029

(860) 896-5253

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/26/2021 - 6/30/2022: Closed

Services at this Location:

Contact Us

(860) 896-5253

117 Stafford Rd
Ellington, CT 06029

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/26/2021 - 6/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Awesome

Luis A. 
Rating:
4.0

Customer did not leave a comment.

Helen M. 
Rating:
2.0

Customer did not leave a comment.

Joseph A. 
Rating:
1.0

Customer did not leave a comment.

annette B. 
Rating:
5.0

I would recommend Keene nh uhaul but not Ellington ct

Jaime W. 
Rating:
1.0

I dropped off the truck at this location Saturday June 20,2020 by 10:00 am , I tried to give the guy my papers as well as the truck key to make sure it's checked in he said he didn't need the paper work just the key , the place was very dirty , then I get a call 2 weeks after I moved asking if I brought the truck back , on top of that I filled the truck over the amount they said that had to be put in , the email I got showed it was almost empty, worst experience I have had , never using this location again

MICHELLE A. 
Rating:
3.0

Online process to complete pickup of vehicle took way to long and it was impossible to contact a uhaul representative for assistance.

Dister D. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
3.0

Had no problem dropping off the truck, attendant was present and took care of all the paperwork for us.

George C. 
Rating:
1.0

No one there at 12:00 noon. Office looked abandoned and was in the middle of nowhere!

Bruce F. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Good place. No problems returning after hours.

Robert D. 
Rating:
2.0

140 miles of the 580 allowed had already been used by the facility when possession of the vehicle was given to me . The gas tank was on empty ( 50 miles till empty warning came on immediately after starting up the vehicle ). The paper work given had the gas tank marked as half full. Over all the rental facility was sketch and appeared to be trying to cheat the customer!

Michael C. 
Rating:
5.0

Nothing to improve great customer service

Cameta R. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Maureen D. 
Rating:
3.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Very helpful.

Cheryl G. 
Rating:
4.0

To whom it may concern The only thing that I was a little disappointed in I did not see much of a selection of rental equipment only one van and one box van, I just thought there should be a little more equipment to be rented that's all. I was very satisfied with the person that rented the van to me I also was very satisfied with the van being clean and the courtesy of the rental person. I would definitely recommend my friends to get they ends at this location. Sincerely Greg a satisfied customer

Greg S. 
Rating:
4.0

Customer did not leave a comment.

Steven V. 
Rating:
1.0

Clean the truck after each use

Akua B. 
Rating:
5.0

Truck was ready and clean. I was in and out in 10 mins. Would use again!

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
5.0

Customer did not leave a comment.

Brendan C. 
Rating:
1.0

Smoke saturated office.

karen M. 
Rating:
1.0

Not over charge them by double the quoted amount would be nice. I was told 207 to rent a trailer in Ellingfield CT to bring back to Dover Foxcroft Me When I got there to pick up the trailer the price went from 237 with tax and blankets to 436! With no plausible explanation at all. Was just told he wasn't sure why the price doubled!!!

Mary W. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Customer did not leave a comment.

janet H. 
Rating:
5.0

Customer did not leave a comment.

ted W. 
Rating:
1.0

Was charged for 60 miles although I drove 35. I took a picture when we got in the truck to ensure I was charged the right amount and I certainly wasn't. We also had many issues with the online interface and had to go inside both on picking up the truck and returning It which made us an hour late getting started on moving.

Ashley K. 
Rating:
5.0

Customer did not leave a comment.

ted W. 
Rating:
1.0

I was told that my pick up time would be @ 7:am. The guy working at Crystal Lake Self Storage said that "I'm not waking up for anyone at 7:00 am!) I couldn't get my truck until after 8:30 am leaving me to pay movers to sit and wait!! Was never explained to me that I would have to travel 1/2 hour to get the truck to travel back to Manchester!! It was a horrible experience and was very disappointed in your APP that doesn't even WORK!!!! What has happened to U-Haul I knew and counted on? Now you have these trucks parked at places that "party all night because it's so friggan boring here!" (That was a quote from the guy from Crystal Lake Self Storage where we picked up the truck in Ellington Ct.) You have morons renting out your equipment! Maybe Budget Rental would of been easier, more efficient and wanting/willing to do their JOBS!!! Sincerely, Not A Happy Customer... AT ALL!!

PATRICIA D. 
Rating:
3.0

Customer did not leave a comment.

rick I. 
Rating:
2.0

Customer did not leave a comment.

Jane P. 
Rating:
1.0

Customer did not leave a comment.

Brett D. 
Rating:
5.0

Very friendly service.

victor H. 
Rating:
5.0

I ordered a hand dolly that according to the website would be in the truck. I didn't notice it wasn't there until I go to my house, I was not going back for it. I have sent 2 emails requesting a refund of the $7.00 plus tax but they have been ignored. I am now demanding a refund. I will go as high up as I have to to get my refund. This was the only problem I had with this rental

Carol B. 
Rating:
5.0

Customer did not leave a comment.

john H. 
Rating:
5.0

Customer did not leave a comment.

elizabeth P. 
Rating:
3.0

Customer did not leave a comment.

sylvia S. 
Rating:
5.0

This return location was close by my destination and even though it had snowed, the lot was clear to drive in and the onsite people made it easy for me to remove the tow dolly and return the truck.

Joshua L. 
Rating:
3.0

Customer did not leave a comment.

dawn B. 
Rating:
3.0

Customer did not leave a comment.

rebecca Z. 
Rating:
1.0

The guy wasn't there at pick up time. They did not have the truck size requested. There is a hole in the floor near the entry way. He discussed partying in a storage unit onsite. It was disturbing at best but at least there was a truck a bit larger there. Someone from corporate should go and check this place out. I guarantee they would find it disturbing as well.

Susanne W. 
Rating:
3.0

Customer did not leave a comment.

jessica B. 
Rating:
5.0

Customer did not leave a comment.

Katie O. 
Rating:
1.0

Was closed at midday when I arrived. Rented for one day - charged for 3.

ANDREW C. 
Rating:
4.0

Customer did not leave a comment.

kenneth H. 
Rating:
3.0

Customer did not leave a comment.

Paula H. 
Rating:
2.0

Had to wait 1 hour for attendant to show up & he's supposed to be there from 8 to 5.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Hannah H. 
Rating:
3.0

Need to finish remodeling the office.

keith F. 
Rating:
4.0

Customer did not leave a comment.

Leslie P. 
Rating:
2.0

please call me John stietzel 203 546 0980

john S. 
Rating:
5.0

Customer did not leave a comment.

ben F. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA P. 
Rating:
5.0

Great service! Very helpful, made our towing experience excellent!

Ann C. 
Rating:
2.0

the yard needed some serious clean up. It would be nice to have a person on site during regular business hours and not a phone call away. The rest of the experience was great and the remote operator was very helpful and courteous.

William G. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
3.0

Customer did not leave a comment.

Kathy A. 
Rating:
2.0

The trailer was not clean still had branches, screws, nails from previous renter. I had to clean it out so I wouldn't be charged.

JAMES G. 
Rating:
3.0

The building was closed, but the sign was flashing "Open," and in many areas the weeds were oven grown. If not for the flashing sign, I would have thought it an abandoned building.

CATHERINE C. 
Rating:
3.0

Customer did not leave a comment.

EDWARD D. 
Rating:
3.0

Customer did not leave a comment.

pamela G. 
Rating:
1.0

I drove past the location at first because the sign was so small. This location is sketchy, and no one was in the office even though I arrived during business hours. I had to call the cell number on the door three times before anyone picked up.

ROSE S. 
Rating:
4.0

Customer did not leave a comment.

diane P. 
Rating:
4.0

After-hours drop-off. Location seemed clean and organized from the outside.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

JULIE D. 
Rating:
3.0

Customer did not leave a comment.

Callie M. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
3.0

Customer did not leave a comment.

HUGH O. 
Rating:
5.0

Customer did not leave a comment.

MARTIN D. 
Rating:
1.0

Terrible location. Very unprofessional. Did not have everything I ordred. U-haul changed my pick-up location requiring a 40 min drive for pick-up.

Craig B. 
Rating:
5.0

U haul needs to service there trucks better they have 0 power and used 150.00 dollars worth of gas awful experience should get a refund

CHERRY W. 
Rating:
3.0

Customer did not leave a comment.

DANIEL J T. 
Rating:
3.0

The drop off location for my purpose was amazingly close to our new home. I dropped it off earlier than scheduled and the business was closed. On the door was a phone number advising the proprietor was only minutes away and we did the checkout over the phone and withing 15 minutes I had my receipt sent to my iPhone. Entire experience from start to finish was excellent. Keep up the good work.

RICHARD B. 
Rating:
3.0

Customer did not leave a comment.

Patrick K. 
Rating:
1.0

My reservation was promised for 8 am. The place doesn't even open until 8:30. We sat there for half an hour while uhaul had us on hold on the phone and the other one of us called all of our moving help to tell them we were delayed

Megan G. 
Rating:
5.0

Your representative was wonderful and helpful! Give him a raise :)

Cheryl S. 
Rating:
3.0

Trailer was dropped off after hours.

ED M. 
Rating:
5.0

Your computer system was a little tangled and the agent had to make a call for some assistance, but it was just a minor interruption.

MICHAEL H. 
Rating:
5.0

Chris, the contact at the Ellington CT location was a very nice person... very easy to deal with and explained everything perfectly. I would def recommend 117 Stafford Rd, Ellington Ct 06029 again, with the best service from Chris. Thank you !

christina L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT P. 
Rating:
2.0

I have to call cell and home numbers (posted on the door) to reach this owner/operator of this location. While he was informative and kind, he was absent. I found his absence disconcerting as I didn't know what to expect or what actions to take when returning the truck. I didn't feel there was any great measure of security when I left the truck in the parking lot. The yard was overgrown and unattractive. It was hard to see where to put the truck and signage was not clearly visible. One customer gave us directions since he knew the operator. He was nice. Chris was pleasant on the phone and gave specific, if not patient, instructions which we followed. Thank you.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
1.0

The man who ran the store was Chris. He was 30 min late. Gave me extra 15 miles for being late. Bit never entered it in the computer. Not impressed. Maybe I'll try budget next time.

JOSH B. 
Rating:
5.0

Customer did not leave a comment.

darren J. 
Rating:
3.0

Customer did not leave a comment.

Dana S. 
Rating:
3.0

Clean snow from top of vehicles. The roof of the box had about 8" of snow on it. Luckily I was not stopped by the police and ticketed under Ct's new snow removal law.

DAVID B. 
Rating:
3.0

Customer did not leave a comment.

Alexander S. 
Rating:
3.0

Customer did not leave a comment.

RALPH B. 
Rating:
5.0

Drop off was very convinent

PANKAJCHANDRAKAN P. 
Rating:
2.0

Have someone present at the location.

MICHAEL F. 
Rating:
3.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

PHILIPP K. 
Rating:
3.0

Have them check unit in day that its dropped off.

PETER K. 
Rating:
5.0

Customer did not leave a comment.

sharon B. 
Rating:
1.0

No one ever showed up. I dropped the trailer without ever seeing a uhaul or storage person.

TIMOTHY L. 
No reviews have been submitted for this location.

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