Gentleman was rude about blankets not being folded. We were charged an additional $20 for not folding blankets. We were charged for an additional day after I spent an hour on hold to let uhaul know that we dropped the truck but could not do the mobile check in because my husband dropped keys before I could. We will never rent anything from uhaul again due to stupid overchage fees!!Mark M.
Customer Reviews for D&J Auto
(U-Haul Neighborhood Dealer)
Festus, MO 63028
(1 1/2 mile S of I-55)
Services at this Location:
- Mon-Fri: 7 am - 6 pm
- Sat: 8 am - 3 pm
- Sun: Closed
Special Operating Hours
- 5/28/2022 - 5/29/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.mellissa M.
Customer did not leave a comment.Dawn W.
Good overall experienceMike M.
Customer did not leave a comment.BRENDA P.
Customer did not leave a comment.Carrie D.
Customer did not leave a comment.Crystal S.
Customer did not leave a comment.Kerri S.
The truck ran like crap .. I told the guy about it and he said he's heard tht alot !! Well fix it cause I hade to put alot fuel in cause had to push it cause rpm would not shift correctly!ANNA L.
Customer did not leave a comment.Scott C.
You can have the equipment that was ordered. There were no dollies available. Also, you can let someone know if the location for the pick up has changed. We had no idea we were picking up the U-Haul at a different location.kathy L.
The dealer had a brand new tow dolly and an older model. My pickup has a bumper hitch so it sits pretty high (Ram 1500 4x4). With the new model the ramps almost scrape the ground when retracted and would have been a problem on the road. The old model gave us plenty of clearance. The trip went well. Easy to pull and an excellent dealer.WILLIAM R.
The mobile application is not user friendly. Difficult to get through and obtain code to get keysStephanie W.
Incredibly professionalKarl B.
Originally scheduled with U-Haul over the phone, for 9 days they gave me a quote and let me know they would give me a pick up location the day of pick up... I get there to pick it up and they had me scheduled for 1 day at $247 total... Luckily the employee at D&S knew what he was doing and fixed the reservation for what I needed it for & scheduled it for. Very happy for a knowledgeable person to take care of me.Michael M.
A truck with bluetooth would be nice.Jay W.
Customer did not leave a comment.josh L.
Customer did not leave a comment.Jon L.
Tire on trailer leaked air. Could have resulted in blow out. Tires should be thoroughly checked and repaired/replaced as needed. Pickup experience was excellent. D&J Auto completed my rental quickly, efficiently and professionally. The guy was extremely helpful and polite. Would recommend this location to anyone.URIAH P.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.Leslie W.
Location was easily accessible. The owner was very nice and accommodating. We would definitely use this location again.Mike B.
Customer did not leave a comment.DARYL B.
Customer did not leave a comment.Rosemary J.
Customer did not leave a comment.Edward R.
Would be nice to get an itemized bill e-mailed. I can't seem to find a breakdown anywhere I look.Ryan P.
This location was great. My original drop off location (ASA, 3003 US 67) Needs to correct their online information/directions.WILLIAM M.
Best and friendliness service ever. Wonderful people to deal with.Janet Z.
Dave was friendly and polite. He was also helpful. The location was very clean and organized.Caitlyn P.
Customer did not leave a comment.Doug S.
Customer did not leave a comment.EDWARD M.
Customer did not leave a comment.keith S.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.David S.
Customer did not leave a comment.Brady H.
Customer did not leave a comment.MARK W.
D&J Auto went out of their way to make this a very smooth, and easy experience. They were great to work with and very accomodating.Tracy K.
Easy drop off point.janet Z.
Customer did not leave a comment.MARK T.
Dont know what you could do but the web site to check the vehicle back in would not load so I had to call on phone. But over all we were well pleased.plarry R.
They were very nice people, worked with me thru my rental process.vicky T.
Customer did not leave a comment.james K.
Customer did not leave a comment.Robert W.
The email sent to me indicating I was late returning the equipment late seemed a little too harsh.Steven R.
fix your computer system now!!!!!!ADAM H.
Very nice honest people helped us with any questions we had I would recommend them to anyone I know top rate experiencegail Z.
The manager at the counter was not the friendliest. My husband called to make sure we were going to the correct place and spoke to Dave. My husband asked if they rented U-hauls, Dave said yes and asked why and my husband told him we had a reservation. Dave then said, "So you rented a U-haul but you're asking if we rent them?". Later in the process the payment system was not working which was no fault of Daves and our screen was not matching his payment screen. I asked if he had clicked the "OK" button on his screen and was "huffed at" and was told this was not his first rodeo and that he owned the store. Not very costumer service friendly.Angela C.
The address given to me for the location via text lead me to a location that was about 25 minutes away from the actual pickup location.Richard D.
Customer did not leave a comment.suzan G.
Customer did not leave a comment.Sandra C.
Customer did not leave a comment.David W.
Very poor communication NOT TRUTHFULLY INFORMATIVE regardless of any situation. Very poor location and I was not satisfied with my service. They tell u what U want to hear to have ur business well ur $.orine F.
Customer did not leave a comment.levi W.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Heather P.
Customer did not leave a comment.Richard M.
Customer service was awesome. The young man who took care of us did a fabulous job explaining all the details and ensuring we got what we needed to get the job done. I was also impressed on how well the Uhaul truck ran and handled.john P.
Customer did not leave a comment.john P.
Very friendly and helpful. Have used this location before and will continue to do so.jeff N.
Great service from the guys at D&J Auto. Thank you!Mark W.
Customer did not leave a comment.Kevin B.
They took my car dolly without questions.. I-Storage In Herculaneum refused to take it even though they are the closest facility to my home address which is where I was told in TN I could drop itTommy M.
Customer did not leave a comment.rick M.
Customer did not leave a comment.Rhealene R.
Customer did not leave a comment.laurann P.
Nothing! Great place to rent from!tina W.
Nothing people were very friendlyrick W.
Customer did not leave a comment.Danyil D.
Customer did not leave a comment.Gary M.
very helpfuljoel D.
Nothing. All went Very Welldonna F.
Customer did not leave a comment.Sherry T.
Customer did not leave a comment.Mark W.
All personnel were friendly and knew what they were doing. Transaction only took only a few minutes. All equipment, and the facility, were clean and well maintained. Excellent expereiance!mike M.
Easy after hours drop off.....John B.
Customer did not leave a comment.Keith G.
Customer did not leave a comment.mike G.
Customer did not leave a comment.dianna V.
Dave was friendly, helpful, and did an excellent job of helping me with the issue I had.David L.
Customer did not leave a comment.Thomas K.
Very accomadating in unhooking tow trailer and getting towed vehicle off tow trailer. Would highly recommend them.Thomas K.
Customer did not leave a comment.allison C.
they were very helpful and nice. I.would use them again...Francis H.
Customer did not leave a comment.james K.
Customer did not leave a comment.Sonya G.
Customer did not leave a comment.Paul Y.
Customer did not leave a comment.curt P.
Ordered 26 ft. truck, received a 20 ft. truck. Ordered a dozen blankets and two dollys but none were on the truck, had to request them. Reserved truck for 6/27 thru 6/29 but was told I had to have truck back on 6/28, long process to get this straightened out. Was VERY unhappy with how all of this was handled and the extra stress was not appreciated during an already stressful time. Would not recommend Uhaul to others.kathy Y.
Customer did not leave a comment.ashley R.
Customer did not leave a comment.james P.
No improvements necessary. Dealer was very helpful and courteous. I will recommend him to friends and rent from him again.Mark S.
Customer did not leave a comment.BRAD H.
Customer did not leave a comment.tony P.
Customer did not leave a comment.Kevin H.
First time ever used U-Haul found it very easy and fast they were courteous and informative no pressure tactics at all very satisfied five stars all the waysteven G.
Customer did not leave a comment.Todd C.
The folks at this location were very professional and on the mark! They were ready for me with the truck needed and took care of me on time. A good experience and will surely use them again.stewart P.
Very nice and clean and helpful.JAMES H.
Very good service!gerald C.