Everything was okIVAN S.
Customer Reviews for Davenport Chevron 27
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman, i assume the owner of the Chevron, was amazing. She was helpful, professional, and lovely to deal with. 47284738 stars!!!!! Keep up the amazing work and customer service!!JONATHAN A.
EVERYTHING! My experience was absolutely horrible. The truck was in terrible condition. It was very Dirty, the leather was visibly dirty, had animal fur in the seats, windows were so dirty you could hardly see through them in the front and on the driver's side. The cab smelled bad, so I had to get cleaning supplies buckets, rags, lysol cleaning solutions etc to scrub and soap down the entire cab. Plus it was an older truck so the truck burned double gas than what a different truck the same size would have been.CONSTANCE DEANNA F.
Customer did not leave a comment.Luis S.
Very clean and friendly. We will be renting from here again in the near future.David Z.
Customer did not leave a comment.XAVIER L.
Customer did not leave a comment.JOSE R.
Customer did not leave a comment.James C.
Customer did not leave a comment.JOSHUA B.
Customer did not leave a comment.SHASHAA H.
Customer did not leave a comment.THEA D.
Customer did not leave a comment.SEAN I.
Customer did not leave a comment.ARMANDO C.
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.Javier S.
Customer did not leave a comment.BOBBY G.
Customer did not leave a comment.ALBERTO T.
Customer did not leave a comment.Diane D.
Pleasant young man at the front counter. Happy with the whole process.Leon P.
Great experience dealing with this people .JESSIE R.
Customer did not leave a comment.LOREN P.
Customer did not leave a comment.BRENDAELLEN S.
Horrible experience! Will NEVER use this company again! First, we were assured our truck was ready for pick up. On route to the location, we were re-routed across town due to our original location NOT having a truck available. Then, at the secondary location, the clerk forced my 17 year old grandson into illegally signing the contract while his father... the primary and ONLY driver was checking on the truck itself. When I called to complain, as I am the one who reserved and paid for the truck, I was assured a manager WOULD contact me within 48 hours. The clerk, who was nice also issued me a refund for the rental cost. I am still out the .99 per mile, but I did get my item home so that's something. But the manager never did contact me. I've dealt with U-Haul for over 40 years with mostly successful encounters. This is so disappointing. I'm done.Benjamin O.
Customer did not leave a comment.Wally M.
The Attendant I delt with was awful. I walked in and the TV hanging on the wall was blaring. They tried to talk to me over the loud music. Finally decided to turn down the tv so we could actually communicate. They asked me my phone number to verify the rental and provide the the key. I had to give them my number 3 times as they really weren't interested in what I was saying. I also said that my vehicle I was assigned was blocked in by other vehicles. They said â€œummmm we have to move everything to get it out.â€ Then looked at me like I was an idiot. Once they got the vehicle unblocked. They literally just tossed the keys and walked away. I will never rent from this location again. Possibly budget rental next time. So frustrating.James M.
The van that we rented smelled horrible to the point where if I didn't absolutely need it I wouldn't even rented it it was completely dirty there's paperwork left in there from a previous runner which just goes to show that no one ever actually clean the vehicle there was stuff all over the seat to where I had to put a towel down just to be able to sit on it. I would absolutely not recommend this to a friend. However the running process was very easy the lady who helped us was very courteous.JENNIFER R.
Customer did not leave a comment.Stephanie R.
Customer did not leave a comment.TAINA B.
Customer did not leave a comment.JODY N.
Customer did not leave a comment.Keith C.
the lady at the front desk was very friendlyLAWRENCE M.
The process for online pick up was pretty ridiculous. The point of online pick up is to not have to interact with another person, but I had to go inside the store to get the key. I confirmed everything on my phone, but I didn't know that I was supposed to make sure everything was confirmed inside as well and boy, I wish I had. Randall, the first live chat rep I had was very short and dismissive. The first thing they said to me was that my alternate contact didn't answer. First of all, noone told me they were immediately going to try to call the person, if I would have known that, I would have let them know As soon as I got to my first location, the check engine light turned on. And the kicker to this entire experience, when I returned to the store, the in person lady processing my return said I needed to fill the gas to the 7/8 mark right below full. When I got the truck, the gas gauge was right above a quarter of a tank and I even confirmed this on the website when I picked up the truck. Of course there is no way for me to see this confirmation now that I have been approved to get the truck. I end up having to pay 80 DOLLARS IN GAS because the system inside the store is different than the system I used to reserve the damn truck in the first place and she can't see that I confirmed the gas gauge on her computer. Let me reiterate to make sure we understand, I DROVE THIS TRUCK FOR 42.5 MILES AND I HAD TO PAY 80 DOLLARS IN GAS If you guys really want to rectify my experience, you, U-Haul, not the convenience store, could refund the 80 dollars I had to spend to give a truck more gas than I used, but I'm sure that won't happen since you have already have my moneyKelley H.
The inside of the truck where you drive was dusty and dirty it didn't look like it was cleaned or wipe down or anything so I'm really hoping I don't catch the covid-19 because of the dirtiness of that truck I don't think they disinfected anyting it didn't clean itJENNY R.
The only thing is that the truck small like freaking roach spray nasty.other then that it was ok.RUBEN R.
Customer did not leave a comment.George T.
This locations is a gas station that also rents UHaul's. One person to handle gas customers, store purchases and UHaul rentals. I felt bad for the lady running the store that afternoon. We had to find the trailer ourselves, pull it forward to hook it up then stop in front so she could take a picture of how we hitched the trailer. But first we had to wait in line again to get her to come outside to take the picture. Not a good setup for a UHaul rental facility.KIM F.
The gas was on empty, I put in 12 gallons and only used about 6. Wasn't happy about that. Also was told I could pick up at 7am and when I was there they said you don't know what your talking about because they don't get started till 7:30JOSEPH T.
Customer did not leave a comment.PEDRO S.
Truck just needed a vacuum and glass needed to be cleaned. Other than that, everything was perfect. Lady who helped us was fantastic.LEANDRO O.
Customer did not leave a comment.RAMONA A.
The truck we reserved was not there, which caused a chain-reaction messing a lot of our moving experience up. Will be calling about this for a refund.RYAN M.
I arrived only to be told mt truck was not available. U Haul never notified me that it was no longer available . The women at chevron was great. She was extremely helpful and went out of her way for me . Not happy with U HaulKAREN B.
Customer did not leave a comment.KATHY W.
Customer did not leave a comment.Clarence L.
Customer did not leave a comment.JORDAN G.
Customer did not leave a comment.ROGELIO V.
Online order was found but vehicle requested not available when at time of order was. Person could not update card upon final payment. Lady was very nice and assisted as she could.SERGIO B.
Customer did not leave a comment.angel T.
Customer did not leave a comment.CARLOS G.
Don't let people smoke in the uhauls. The truck rode like shit too, probably needs to be serviced. Like the truck wreaked of cigarette smoker!!!!!! Really annoyed with itELLIOT T.
They did offer to let me park my car there until we returned the van but there was no parking available. That was the only thing that was a bummer, other than that everything went wellBenjamin F.
Representative was very knowledgeable of handling the 1day rental, he was also helpful and accommodating.Nadine R.
Customer did not leave a comment.Christina G.
Customer did not leave a comment.JESUS S.
Customer service for the location was horrid and super sketchy. Location was incredibly inconvenient to access.JOSHIAN M.
Very courteous and professional staff.Roxanne R.
Customer did not leave a comment.Roxanne R.
Customer did not leave a comment.YANIRA A.
Truck need it a tire check, I tilt to the sideJUAN P.
Excellent locationDaniel O.
Truck was a bit run down but cleaned up wellWENDY I.
Thanks guy's for your jobðŸ‘LARISA A.
Great staff. Great location. Excellent experience.STEVE E.
Customer did not leave a comment.Steven R.
Friendly service, both for pick up and return. Easy to top off right there at Chevron station. Great Job!JAMES K.
This place was awesome I really needed help and the guy and his son were amazingly friendly and helpful very courteous. They should be commended for their excellent customer service.sonya H.
Great service but a little tight getting a trailer in and out of the parking lot.RICHARD H.
The truck had 95k on it full of ants in the cab and the floor in the cab was so hot ac did nothing.it was a long 1200 miles not very pleasant and not sure that I would use againJACOB L.
Customer did not leave a comment.Locita D.
Very efficient, no issues, would use this location again.H J.
There was sand, small leaves in the cab but were most likely tracked in. Living in Florida there is sand everywhere. The staff was very nice, efficient, helpful. I would go there again.Elizabeth T.
Great service!Rochelle C.
Great serviceCARLOS M.
Customer did not leave a comment.ROGELIO V.
Service is badYAN W.
The lady who waited on me was excellent! She was friendly and knowledgeable. Super service at this location!David B.
I would not recommend this location to a friend if you're due a refund, because this is a third party dealer, not an official uhaul station.Tim T.
Customer did not leave a comment.JHIBIELIS L.
Customer did not leave a comment.DIANE H.
The store representative was a gem. She walked me through the process with ease to include a genuine desire to assist.KIMBERLY W.
Customer did not leave a comment.ROGELIO V.
Used the U-Haul app so it was fast and easy. Picking up the keys inside, I received friendly service. Returning the truck through the U-Haul app was a breeze.Eric D.
The attendant did try to multi-task and ask what I needed while helping an outgoing truck rental customer. The problem is she jumped to a conclusion on the trailer size and initially told me she couldn't accept it. Once she finished the other customer and asked for my name and saw that it was a 5x8, not the 6x12 that she originally assumed, all was good. Otherwise, very helpful.Robert M.
I picked the truck up on half a tank filled it back up to a half a tank and still get charged $52 after I answered the representative question. Did I fill it back up which I didWallace N.
Customer did not leave a comment.JEFFREY J.
Customer did not leave a comment.Patricia M.
Customer did not leave a comment.Adam C.
When you tell your customers you'll receive a call to confirm your rental keep your word and call. I had to cancel my rental the first time because I was waiting a full day to speak to a manager to someone who knows about renting the truck and I never received any phone call. I moved everything that I could and ended going to another location and rented a truck. I hope next time I will get better service the first time.Vanessa G.
Customer did not leave a comment.ROCHELLE C.
Lady very nice personality make things much easierDANIEL A.
Customer did not leave a comment.MANUEL C.
Customer did not leave a comment.Georg G.
Customer did not leave a comment.Jaquelin R.
Customer did not leave a comment.RONALD J.
Van was definitely not cleaned from the prior customer. Overall the van was new and functioned well.BENJAMIN D.
Customer did not leave a comment.Loretta M.
Customer did not leave a comment.Nicholas S.
Borrowed a 15' truck, it was in great shape and drove smoothly. Service was great, very friendly. Would use againCAITLIN M.