Customer Reviews for Dawns Attic
(U-Haul Neighborhood Dealer)

739 reviews

2232A Toledo Rd   Elkhart, IN 46516

(574) 206-4513

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(574) 206-4513

2232A Toledo Rd
Elkhart, IN 46516

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 10 am - 2 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Keep up the good service

Luis M. 
Rating:
5.0

Very friendly and respectful service.

MARK N. 
Rating:
5.0

It was great having you guys there thank you

james R. 
Rating:
5.0

Customer did not leave a comment.

clinton E. 
Rating:
5.0

Customer did not leave a comment.

Murray M. 
Rating:
1.0

Clean it up very dumpy looking but Dawn was very nice and professional I just needed a one way so my opinion really probably doesn't matter

dave C. 
Rating:
5.0

The lady who assisted me, and the rental itself, were wonderful. The web tool is effectively USELESS. I put all my info into the portal, details, images of my license, etc. When I got there to pick up the truck, she couldn't see ANY of it, and we had to re-enter EVERYTHING. Then, I tried three times to use the Check In section. It would get part way through, then kick out and I'd have to start over. I gave up on the third failure...

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

thomas P. 
Rating:
5.0

Customer did not leave a comment.

larry D. 
Rating:
2.0

The lady working the front desk was VERY rude and unprofessional. The location is simple but very dirty and unorganized.

Mathew W. 
Rating:
5.0

The online web service sucks! Hell a sixth grader could build a better system.

MARK N. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Vygaudas V. 
Rating:
5.0

Customer did not leave a comment.

clinton E. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Dawn is super nice!! I wish all Uhaul employees are as nice as she is!

Sheri I. 
Rating:
4.0

Customer did not leave a comment.

Richard J. 
Rating:
4.0

Very friendly and helpful

Bobbi W. 
Rating:
3.0

Customer did not leave a comment.

Travis W. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

It was all good

Timothy G. 
Rating:
5.0

Staff was fantastic! The truck was available when ordered and in great condition. Great location, easy in, easy out. I would definitely recommend Dawn's Attic to anyone!

Pamela H. 
Rating:
1.0

The truck I rented was all tore up. Check engine light one and they said we didn't fill the gas to the correct amount and it was over what was in there.

Danielle V. 
Rating:
5.0

Very kind and informative about the truck and Uhaul.

Kenneth H. 
Rating:
1.0

Get rid of the the mean ass old hag

Ashlynn W. 
Rating:
1.0

The customer service scheduled extension for my units were continuing to be entered wrong causing extra fees I should not of had to pay

Caitlyn W. 
Rating:
5.0

Customer did not leave a comment.

javier M. 
Rating:
3.0

Customer did not leave a comment.

austin W. 
Rating:
3.0

Customer did not leave a comment.

mary C. 
Rating:
5.0

I always enjoy renting from this location, but I'm writing this review because today she went above and beyond for us! She made our move much easier because of it, and we are grateful. Highly recommended.

Marilisa C. 
Rating:
3.0

Price was way more than expected.

shelbee R. 
Rating:
5.0

Turn off that dang gps tracker. I was trying to avoid contact with people by using the mobile feature and your stupid excuse for a system kept saying im not at the correct location. Im pretty sure i know what a stinkin uhaul looks like. Who ever designed this system needs fired.

Brian Z. 
Rating:
5.0

Customer did not leave a comment.

ronald G. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

elizabeth N. 
Rating:
3.0

Customer did not leave a comment.

johnny P. 
Rating:
5.0

Friendly staff. Walked me through their procedures without a problem. Had changed my pick-up time online, but it didn't show up in the system, so the lady was able to update it herself. Great experience!

John S. 
Rating:
3.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Very smooth service. In and out quickly. No problems.

John S. 
Rating:
5.0

Customer did not leave a comment.

Gilberto G. 
Rating:
5.0

Everything happened as stated and on time had a very good experience. Would rent from them again!

steve S. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Lloyd M. 
Rating:
3.0

the truck was not in good condition, it smelled of gasoline, it did not start well, it jumped while driving. I understand that it is for rent but it could be in better conditions.

Gustavo F. 
Rating:
2.0

Customer did not leave a comment.

Steve N. 
Rating:
1.0

They charged me for gas when I had filled the tank well over the required amount. I tried to remedy, but they would not. Who pocketed that money I wonder?

Shelley M. 
Rating:
5.0

Great Customer Service Experience

John B. 
Rating:
3.0

They keep refunding then recharging my card. Its makes my account freeze when it happens too many times. Not sure why it keeps being done like this every time i rent a u haul

Adrian Q. 
Rating:
5.0

Customer did not leave a comment.

Torall M. 
Rating:
5.0

Customer did not leave a comment.

Rhett R. 
Rating:
5.0

Customer did not leave a comment.

wayne R. 
Rating:
1.0

A simple “Hi” would be nice, instead of assuming there's got to be something wrong with the trailer when I just pulled in.

Kahleel R. 
Rating:
2.0

Picked up the trailer, when I loaded my car, one of the tire straps was to short to secure the tire. It had been broken off prior to me. Had to go to a different location to fix the trailer before I could start my trip, chains were not properly placed on my truck.

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

demetrius M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

paulina F. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Friendly, quick service. I a a repeat customer and will be again if needed.

Gary E. 
Rating:
2.0

The lady at the front desk was very rude i will never use this location again.

jamie S. 
Rating:
4.0

Customer did not leave a comment.

Nancy G. 
Rating:
5.0

Quick and easy way to rent a truck. Good customer service.

patick H. 
Rating:
5.0

She went above and beyond anything I could have asked for.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

steven D. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
1.0

The vehicle is very old. The door is unsafe you can't close very noise the seats old you almost touch the ground.

Diana E. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

It met all my moving needs

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
3.0

The truck needs transmission services, and the turn signals didn't work right. It's upsetting that you took $160 off my card, yet I have to keep waiting to get the rest of my money back, when me and my wife are now homeless. We won't be using Uhaul again.

michael G. 
Rating:
5.0

Customer did not leave a comment.

karen W. 
Rating:
5.0

Customer did not leave a comment.

greg T. 
Rating:
5.0

Awesome Office Manger went above and beyond to help us out with moving. I would recommend Dawn's Attic to everyone

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

OVIDIO H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
4.0

The online check in process was long and tedious. I wish they would have had me fill out all of the extra contact information BEFORE checking in.

Madisyn J. 
Rating:
3.0

It was fine. The person who receive received the rental was ok. She was a person of few words, but the transaction was very easy and quick.

KENDAL S. 
Rating:
4.0

Customer did not leave a comment.

Armontae H. 
Rating:
4.0

Customer did not leave a comment.

jon W. 
Rating:
5.0

Dog hair everywhere in the coach… stuck to my clothes and hair.

Kacey J. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

jackie C. 
Rating:
3.0

Customer did not leave a comment.

JENE F. 
Rating:
5.0

Customer did not leave a comment.

Julia C. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Dawn was very courteous and helpful at pick up. I was on my way very quickly.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Barry S. 
Rating:
4.0

Customer did not leave a comment.

Josh F. 
Rating:
5.0

Truly verify the fuel level. Maybe take a photo before renting out.

Mark E. 
Rating:
4.0

None

Deborah M. 
Rating:
4.0

The lady at the counter was incredibly helpful and very knowledgeable. This is the 3rd time I've rented from this location and will again.

Leslie J. 
Rating:
4.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

LARRY ALLEN D. 
No reviews have been submitted for this location.

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