Customer Reviews for DD Heavy Towing
(U-Haul Neighborhood Dealer)

594 reviews

1976 W 200 N   Logan, UT 84321

(435) 755-6639

Office Hours

  • Monday - Friday:
    8 am - 1:30 pm / 2:30 pm - 4:30 pm
  • Saturday - Sunday:
    9 am–2:30 pm
Special Operating Hours
  • 7/20/2024: Closed
  • 7/21/2024: Closed

Services at this Location:

Contact Us

(435) 755-6639

1976 W 200 N
Logan, UT 84321

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 1:30 pm / 2:30 pm - 4:30 pm
  • Saturday - Sunday:
    9 am–2:30 pm
Special Operating Hours
  • 7/20/2024: Closed
  • 7/21/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Manuia P 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
3.0

Customer did not leave a comment.

David O 
Rating:
5.0

Great uhaul experience, the attendant was awesome!!

Chris W 
Rating:
1.0

Did not represent U-haul professionally. Poor customer service. He demonstrated extreme annoyance and even told us over the phone “it isn’t rocket science” when we had trouble locating the facility. Told us to “throw our phone out the window”. The office is not clearly marked, so even on the property, it’s unclear where to go.

Erika G 
Rating:
5.0

He was so friendly and helpful! Kind man

Krista A 
Rating:
3.0

Customer did not leave a comment.

Sherilyn T 
Rating:
1.0

Dealing with Uhaul was one of the worst experiences of my life. First off, I didn't even elect to use this particular location, but one closer to my house where I was moving from. Instead, I was told I needed to pick up my truck from this location miles away from where I would need it. Since Uhaul charges you per mile, this racked up a little more cost than I was originally planning since it was out of the way from both my moving destinations. The other incredibly annoying detail was I wasn't told (neither by email, or phone call when I was told I would be coming to the DD Heavy Towing location) that I couldn't park my car there. Because I wasn't told I could park here while I rented the truck, I didn't have someone drop me off. So this added more time (again because this location is way out of the way) while I waited for someone to come grab my car before I could leave the lot. Then there is the Uhaul guy who hands out the keys. Oh my hell, this guy was the biggest asshole I have ever dealt with. Talk about projecting your life dissatisfaction onto your customers. This guy was accusatorial and rude from the first minute I stepped into his office to get the truck key. I don't know how much more patience I have to write this review, all that needs to be understood is avoid renting from DD Heavy Towing at all costs. There are many other locations in cache valley to choose from. And don't let uhaul pawn you off into using this crappy location.

Brian F 
Rating:
5.0

The gentleman at DD Heavy Towing in Logan, UT went above and beyond to help us get our truck when we couldn't get the app to work. He stayed late and re-entered everything and helped us through the process. He was very knowledgeable, and we appreciate everything he did to help us with this process and get us on our way. We give him five stars!

marla f 
Rating:
1.0

The location was fine but the support was not. I ordered 2 utility dolly’s and 1 appliance dolly. I got 1 appliance dolly and 1 utility dolly. The truck itself was pretty clean, but had some pretty decent scratches on the sides when we got it.

STEPHEN S 
Rating:
1.0

Customer did not leave a comment.

Audrey B 
Rating:
1.0

Poor customer service. Rented from this location to save money, but felt like an inconvenience to DD Heavy Towing despite paying U-Haul’s asinine $1/mile plus rental fee. Spend the money to rent from a different location.

NATHAN F 
Rating:
5.0

Customer did not leave a comment.

Douglas T 
Rating:
1.0

The owner at this location is condescending, disrespectful, inconsiderate of customer needs, to name absolutely just a few from my long list of terrible things to say. First, when I first arrived, he came out of the door. I said sweetly good morning, asked if he’s the one I would talk to you about picking up my rental. He said I’ll be with you when I’m done and he went through every vehicle and trailer on the property, including checking mileage putting screens in the windows to protect from sun, literally left me standing there while he did things he could’ve done in just a few minutes after helping me. As he started to enter the office I asked him if I should wait here or wanted me to come inside. He rudely said you have to come in the office, as if I’m stupid. Whereas more customer service oriented response would’ve been “thanks for waiting, come on in and we’ll get you checked out”. if I had not asked, he would not have said a word to me and I would still be standing outside wondering what I’m supposed to do next. He then totally stopped serving me, the customer in front of him, to make a phone call which was on speakerphone to some guy who works for him. I heard the entire call (actually the kid called back, the owner took the 2nd call with me still standing there). Both calls EASILY could have been handled a few minutes after I left. He was not capable of multitasking so literally stopped and made me stand and wait while he argued on the obviously unnecessary phone calls. He spoke to me like I did not know how to use Internet or websites or GPS. All of which, except GPS, I have taught classes about on a college level. I am probably 30 years younger than him and could out-tech him with my eyes closed. Probably spent 20 minutes, just trying to get his computer, his clipboard with notes on his vehicles in the lot and the other electronic notebook he had to even match! Could not find the trailer which, by the way, was literally 20 yards from the entire rest of the inventory he spent, 30 minutes previously going through. I could’ve stood on the trailer I was picking up, tossed a handkerchief with no wind, and still have it land on the vehicles he was reviewing 30 minutes earlier. I needed this rental way too badly too irritate him so I was cordial friendly and often held my tongue or acted dumb to help him just move along! If I asked any questions, a bitter condescending irritated and completely confusing response came from his mouth. I worked super hard to keep him pacified to PLEASE just move him along and get me the heck checked out. It was the worst experience I’ve ever had with Uhaul and I’ve been renting with uhaul consistently for many years. I have pulled fifth wheels down to the smallest smallest trailer that Uhaul owns. I’ve pulled a 42 foot trailer packed twice its height from Northern Idaho to Dallas, Texas, parallel parked it between two semis. did not deserve to be treated so so badly. Let’s face it, there are not enough words or space. There was so many more terrible comments and mistreatment. I will leave it at this. If I could give negative stars, it would be -20 stars! Why oh why do you all continue to keep him with your name on his door? Completely disappointing.

TAMRA W 
Rating:
1.0

Rude man, He didn't even turn away from his desk just hollered where to leave it. We 2 older women had to unhook the trailer ourselves.

LaMona E 
Rating:
3.0

Customer did not leave a comment.

Lyndzie H 
Rating:
1.0

The man at this location was very short with me and overall was a rude person. First, U-haul had messed up on the reservation for the car hauler trailer so he didn't even have it in his booking. U-haul was more than happy to fix the issue and then the man was able to see the reservation. He clicked through several check points indicating that he had read a list of statements to us, without ever reading the statements to us (we were in his office with him as he clicked through the list to figure out our reservation). He was very impatient with us and seemed like it was a significant annoyance that we were there that day to pick up a trailer from him. After letting me try for about 2 minutes to back up the u-haul truck into the trailer we were renting from that property, he told me to get out of the truck and went on to back in the truck himself. He then said "I assume you know how to put the car onto the trailer" and after I responded, walked away and had no interest in assisting my wife and I in loading the car onto the trailer. Overall, I would prefer never to pick up anything from this location again, and don't think this site should be a 3rd party rental location for U-haul. I would not recommend this location to anyone.

Spencer P 
Rating:
2.0

Get your paperwork straightened out, and remove the pending fees that are not applicable

Jaye C 
Rating:
5.0

Customer did not leave a comment.

duane c 
Rating:
3.0

Customer did not leave a comment.

William P 
Rating:
5.0

The man that works at the renting Center was very kind and courteous and funny and he explained everything to us.

Maria J 
Rating:
1.0

There was no one there. The site was a pit, dirty, a poor example of your brand name.

RICHARD S 
Rating:
2.0

Took over an hour to do the paper work on this rental and get on my way. The rental place itself was a shit hole and the guy running the computer had a hard time knowing what do.

scott p 
Rating:
4.0

Customer did not leave a comment.

Terrel E 
Rating:
5.0

Customer did not leave a comment.

FAYE L 
Rating:
1.0

The owner has a terrible attitude towards the customer!!!

Ronaldo C 
Rating:
3.0

The location was wet and muddy. It's a bit chaotic in the layout. If the owner wasn't there I would have been confused about where to leave the trailer on the property, but since he was there to guide me where he wanted it everything worked out fast and easy.

Seth F 
Rating:
2.0

I was insured that my trailer would be ready for pick up by 9:30am the trailer was not ready, and the location had nobody there. When I called, the guy said he would get there when he could. He showed up around 10:00 am and began taking his sweet time checking in other equipment. The gentleman was rude and very rash. I did not git my trailer hooked up and on the road till 10:30 am which made my day and through my whole plan off.

Rob J 
Rating:
3.0

Customer did not leave a comment.

Fabio P 
Rating:
3.0

Customer did not leave a comment.

Suzette R 
Rating:
4.0

Customer did not leave a comment.

Brad L 
Rating:
5.0

The man here (didn’t catch his name) was amazingly helpful and very kind

Kristin E 
Rating:
1.0

The guy that helped me was a real jerk. The truck was clean and over a quarter of a tank and he still charged me more. Also when I picked u the truck it only had an eighth of a tank of gas. And dirty. I washed the truck at a car wash. I spent 40 dollars before l took it back at 3:30 when it was due the next day.. not happy about the cost or service. Plus l think he still has my charge card with Christmas l haven’t called to see but cancelled the card.

Milly L 
Rating:
5.0

Customer did not leave a comment.

Anthony C 
Rating:
5.0

Customer did not leave a comment.

Starwin H 
Rating:
5.0

Was fast and knew what he was doing fixed my fuses for my trailer lights free great service !

Lowell H 
Rating:
5.0

Customer did not leave a comment.

Brandy M 
Rating:
2.0

Customer did not leave a comment.

Brianne H 
Rating:
3.0

The guy running the location was nice. I think people might have an issue with him because he's not there to be chummy. He's a nice guy and fun to talk to if you give him a chance but could be a little corky or blunt at times. The office space was a mess tho, but I guess it's part of a tow yard so to be expected.

Kade R 
Rating:
1.0

I didn’t like dealing with the guy at the U-Haul. I guess I will if I have to, but it’s just kind of an ornery old guy.

Justin B 
Rating:
2.0

The Uhaul equipment was available and was clean. The man who operates the Uhaul business is very critical of his boss and his "boss's boss." He spoke poorly of other Uhaul employees as well, people I knew personally who were stellar and great Uhaul employees. His office is very dark and I felt uncomfortable there. When seated in the driver's seat, he tried to reach across my chest to open up the console between the seats. I quickly moved out of the driver's seat to the passenger's seat. This place is not your typical Uhaul business facility.

Debra C 
Rating:
3.0

Customer did not leave a comment.

Jim H 
Rating:
3.0

Kind of a creepy place way out of town. Mileage not explainec

Catherine B 
Rating:
2.0

Clean up the area and have a guy that isn’t talking about sex the entire time. Also list needed materials for trailer

Matt B 
Rating:
3.0

Better hours of operation than other places in town. I appreciated that

Melissa D 
Rating:
3.0

Customer did not leave a comment.

Derek H 
Rating:
5.0

Great that it’s open on Sunday

Anthony T 
Rating:
5.0

Customer did not leave a comment.

Sholsen S 
Rating:
4.0

Customer did not leave a comment.

Jonathan F 
Rating:
2.0

Yard looked like a wrecked car lot, grouchy staff

Eric H 
Rating:
5.0

Customer did not leave a comment.

Keenan R 
Rating:
3.0

My appointment was for 9:00 and I was there at 9:01 but I had to wait for someone to get there. I called the number and the person was not very friendly and simply said he was on the way. He arrived about 15 minutes late and therefore my scheduled was delayed. Otherwise, no problems and the worker simply needs to work on better customer service and being nice.

NATE G 
Rating:
2.0

Customer did not leave a comment.

Scott c 
Rating:
2.0

Customer did not leave a comment.

Richard B 
Rating:
2.0

Customer did not leave a comment.

Brandon K 
Rating:
3.0

Customer did not leave a comment.

Teresa D 
Rating:
2.0

Customer did not leave a comment.

Spencer D 
Rating:
1.0

The man running the place was rude both on the phone and in person. A little friendliness and kindness goes a long way in customer service.

Marva T 
Rating:
1.0

Worst experience I’ve ever had with U-Haul. The D&D location was horrible and rude. It was filthy and the entire interaction with the staff was outrageous. Nothing but rude remarks and scoffs through the whole rental. DEFINITELY do not recommend them.

JOSHUA G 
Rating:
1.0

The person working the location, I feel, was not honest. The truck needed to be jump started to leave the lot. U-Haul told me that similar equipment was not available so I had to take it. This truck should not have left the lot.

Sebastian B 
Rating:
3.0

Guy was really abrasive but decent location

Trais F 
Rating:
2.0

Customer did not leave a comment.

Nichole K 
Rating:
2.0

The drop off location was very disappointing. The location is not inviting and I tried calling to make sure I was doing everything correctly and the person that answered was not kind at all. The drop box did not seem very secure, so I called and whoever answered was rude and had an attitude of "why are are you bugging me". Wouldn't recommend doing business with DD Heavy Towing.

Cory J 
Rating:
5.0

quick and easy

Patrick S 
Rating:
4.0

Customer did not leave a comment.

Justin A 
Rating:
2.0

The attendant was a grumpy old man.

Robert W 
Rating:
5.0

Easy access and easy parking

BYRON S 
Rating:
3.0

Customer did not leave a comment.

stan t 
Rating:
5.0

Google shows the wrong location for this address, although it is jost down the street from where the drop off is

joyce e 
Rating:
4.0

Customer did not leave a comment.

Heather K 
Rating:
1.0

Guy was rude.

David G 
Rating:
5.0

Customer did not leave a comment.

TORRY O 
Rating:
2.0

Customer did not leave a comment.

Arthur S 
Rating:
4.0

Customer did not leave a comment.

Wade M 
Rating:
3.0

Customer did not leave a comment.

Brenna H 
Rating:
5.0

The owner/operator was excellent. Friendly, informative, and personable. I would recommend to anybody looking for in town,or across country move to visit this location. A++

William F 
Rating:
5.0

Customer did not leave a comment.

Douglas C 
Rating:
5.0

Customer did not leave a comment.

Craig V 
Rating:
2.0

Customer did not leave a comment.

William A 
Rating:
5.0

U-Haul reservation peeps are counterproductive. Terrible phone, and customer service. Misinformation, butt covering and other issues. The pickup site however, was great.

PAUL F 
Rating:
4.0

Carry on. I needed a solution immediately and was able to get it.

BRENT B 
Rating:
3.0

Customer did not leave a comment.

Lorraine P 
Rating:
5.0

Lowell was so wonderful, he helped me with my drop off, and was so great to meet, I would recommend his drop off site to anyone. Thanks again U-Haul and Lowell.

Sophie J 
Rating:
5.0

Customer did not leave a comment.

Nile L 
Rating:
2.0

The person receiving the truck was very distracted, which did not install confidence that the truck was being received. Once I received the email confirmation and my receipt I felt better.

Damon R 
Rating:
5.0

The place was easy to find

NATALIE C 
Rating:
4.0

Customer did not leave a comment.

Bill W 
Rating:
3.0

A designated parking spot would be greatly appreciated. I know you have a policy about not providing parking, but I will avoid that place in the future because of that issue.

Rodney G 
Rating:
1.0

Customer did not leave a comment.

David C 
Rating:
5.0

The trailer came in just prior to my taking it, and the previous renters left it filthy. I made sure it was cleaned inside and out prior to my dropping it off.

Howard D 
Rating:
1.0

If you are not familiar with the area it’s not a convenient location, it’s dirty and smells. The customer service was unbelievably abrasive. The man running this location is a self proclaimed genius that knows more about EVERYTHING than anyone else. My son and I are not from the Logan area. We drove from Riverdale to pick up the truck and vehicle tow trailer. We didn’t have the exact address and put “Uhaul” in the gps. The GPS took us to a closed location, realizing we obviously had the wrong location, we called to get the address. The man was rude and condescending. When we arrived, we apologized, he began to scold us for not using “common sense”. “It’s not that difficult” he said “everything is built in a grid”. He was completely insulting. He informed us that Siri and Google are owed by the same company, there directions are not accurate. My last name is hyphenated. He repeatedly asked what my legal last name was. He insisted my last name was too long to be accepted by the system. I was at a loss, I said “do you want my legal name or do you wanna pick one for me” I don’t usually write a negative review. I work in customer service myself and I’m pretty understanding.

Holly J 
Rating:
5.0

Service skills were excellent staff was helpful, I appreciate your service Thank You

Steven L 
Rating:
5.0

Great customer service, the staff helped me remove the trailer so we could unload the truck and we’re to park truck afterwards I appreciate there service, Thank You

Steven L 
Rating:
4.0

Customer did not leave a comment.

Mark B 
Rating:
1.0

I called d&d towing to ask them what time I was to return the truck, as I hadn’t seen on the reservation page or remembered what the person told me when I was picking it up. He was really rude and said, ”well we don’t just lend these out for days” and “you should’ve looked at your contract because you missed all of the information on there.” Turns out I didn’t look at the contract to see the turn in time was 11:30, which was completely my mistake/fault, so I hurried to empty the truck, and went to return it at D&D towing by 1:30. The office there was very messy, wasn’t sure where to go, and dimly lit. Once I got there, the guy quickly changed his tab (it looked like he was looking at sexual content on his computer) he didn’t even turn to look at us. Overall a really poor experience. And the guy wasn’t nice, welcoming, or helpful—in anyway.

Megan M 
Rating:
3.0

The key wasn’t in the pick up box. Then the gentleman wasn’t friendly about the situation

Joshua M 
Rating:
1.0

Rude owner

Nelson R 
Rating:
3.0

Customer did not leave a comment.

Andrew K 
Rating:
1.0

Really unkind and rude customer service.

Austin D 
Rating:
1.0

I would tell My friends never to go to this location 📍 the guy was a jerk! One of the worse experiences I had had in my life.

Alfredo S 
No reviews have been submitted for this location.

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