Customer Reviews for DD Heavy Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of DD Heavy Towing

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spencer G.
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The guy that rents out the uhauls is the grumpiest man ever. Complains about wanting to do your contracts to get a truck and isn't nice at all during it. He tried to accuse me of damaging a dolly that I rented from him but it's the fact that I didn't even use the dolly at all and accused me of damaging it and when I tried to explain to him, he shut the door in my face and walked off. Worst experience ever, he should not be renting out uhauls

ken J.
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Customer did not leave a comment.

Ezra F.
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Customer did not leave a comment.

Robert W.
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Specify a drop off location. I was never sent another email or text about it, and they wouldn't let me drop it off where I was scheduled I was also told that I would be given a free day because of it and they charged me

Devin C.
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Customer did not leave a comment.

Todd H.
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It was extremely easy renting a truck. Thank you for this service

Steven J.
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Worst experience ever with a Uhaul partner. Called after a communication error in which I was late. He sounded like "Hank Hill" from King of the Hill, chided by lateness, acted like he was a parent. Shop could be a set for a Coen Brothers movie, dusty, dirty old towing garage. Did not make we feel understood or valued.

Lusia R.
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Customer did not leave a comment.

Alex R.
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The man working could not have been more dis-interested to help me get my truck. The system was down, and he went on a bizarre rant about how "The Russians" were hacking the white house, The Pentagon and U-haul. I showed up at 3:30 to get my truck, and did not drive away with it until 8 that night. He made it abundantly clear that he was leaving at 5 PM on the dot, regardless of if I had my truck or not, and he refused to attempt to do ANYTHING. He did leave right at 5, and I was left on my own trying to figure out how to get my truck in spite of the system being down. I was hung up on by Uhauls system twice after waiting for over an hour, and I also attempted to chat with an agent 3 different times that never went answered. I finally had to call the emergency number for accidents, and they promptly answered, and after explaining my situation passed me to a customer care agent who was attentive and very helpful. Because of the system outage, I lost all the help that I had planned for my move and had to do it all by myself, setting me back an entire day for my move. I would sincerely hope you read this, and if so, I would appreciate a refund.

Danny N.
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Customer did not leave a comment.

DAVID F.
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The owner was very helpful and was able to back the trailer into a tight spot for me. Really nice guy and had a collection of cool classic cars.

Mark G.
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I was being told not to rent the truck for so long. I needed for a week and I got it for a week. I was afraid I would run out of time, so I called and the person on the phone was rude and told me that a lot of people want to use that truck. That he will charge me a weekend fee if I don't bring the truck back on Thursday. He was very unprofessional and I will never go to that location again

Patricia C.
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Customer did not leave a comment.

George R.
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It started out awful from the get go. We arrived right at our scheduled time first thing in the morning and no one was there. The website wouldn't allow us to check in and said we had to wait until they opened which was fine because they should have been opened by then. However, nobody was there. Then another customer comes and still nobody there to help either of us. When the guy finally got there, all I can say is he was just an all around jerk right from the beginning. He yelled at us as we walked in the door, “close the door! We don't live in a barn!” Then he told us the reason it wasn't letting us check in was because we screwed it all up for all sorts of ridiculous reasons- one of which being that we used google instead of bing. We didn't use either, and seriously what does a search engine have to do with their website?!! I seriously have never had such a horrible experience with someone who should have had some customer service.

Rick P.
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Customer did not leave a comment.

Eric T.
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One of the guys was professional and polite. The other was a nasty jerk. Love U-Haul. I will not rent from this location ever.

janet G.
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Customer did not leave a comment.

ELIZABETH ARADY J.
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I would have chosen a different drop off location had I known the trouble we had to go through to find the right place.

Tysan S.
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Horrible customer service. Giving me a guilt trip... dumb. Enjoy my 125 for some bullshit. It's all good tho. Maybe I was giving you some work to do. Although I did not travel with paint I ll take the fall and pay. Throwing unfolded blankets to cover it up!!! Dude I just moved across states by my self - loading and unloading In 2 days after getting a call randomly letting me know a truck was going to be available earlier when having to request 3ish weeks in advance, ugh yeah it keeps going and don't want to waste my time with this company. Did I mention I am a Family of 5? 3 kids running around... I will defiantly be steering away at least 5 people if not more away from U-haul. So you can go kick rocks. Yup never U-Haul again - I have learned my lesson. Each time o have rented this month alone - Horrible customer service, don't listen to me as a customer, giving me a guilt trip? How is this business? Don't care about the 125 cleaning fee.... just stupid - Y'all don't listen. What goes around, comes around - Promise you y'all will get yours. Washing my hands of this. Enjoy 😉

Jeffery D.
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No waiting in lines smooth process

RICHARD E.
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We were charged a cleaning fee! We used it so little I feel that it was a rip off... Another hidden charge without any explanation

Don J.
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I was charged for the safe travel insurance. I cancelled this insurance when I made my reservation online. My agent with Farmers told me my policy covered me and I didn't need the insurance,

Aaron C.
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The man was unfriendly, barely turned around from his desk to talk to me, belittled me for not knowing how to unhook a trailer. My recommendation would be to find another U-haul dealer in Cache County, or at least a second one so that people don't have to go to this guy.

Alexis C.
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Customer did not leave a comment.

Shna W.
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They have to wash the truck it was not washed In side or outside but I thank you for all your help It was low on oil I topped it off and I hope you have a great weekend from Gerald Wilson 435)724-1067

Terryl E.
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Drop off after hours was confusing, thought I could do it on my laptop but had to return to the drop off site and use cell phone so the system could verify I was at the correct location - ??

Paul J.
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Customer did not leave a comment.

Daniel D.
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Michael D.
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Richard P.
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They were professional all went well.

Mark J.
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Customer did not leave a comment.

Travis C.
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I reserved my U-Haul online for a specific location. Understandably, the location did not have the size I needed and directed me to a location 20 miles away. I preferred to not drive an empty U-Haul 20 miles, but had no other choice. Little known to me, the truck that I was provided was a local truck and was supposed to be returned to that same location. After I dropped it off at my local location, I got a phone call from the other place wondering where their truck was. I immediately tried to contact my location but it was a Sunday and they were closed. The next day I was called by my local location, given the keys, and I returned the truck to the location at 10:30 am (I was supposed to drop it off the day before by 9:00 am.) I AM NOW BEING CHARGED FOR 3 days rent when I only had it for one day. If you are going to assign a local only truck to someone, please let them know and don't just hope they double check their contract. When your website guides you through the reservation process, drop off location is not required. So naturally I didn't think anything of dropping the U-Haul at my home location.

Russ M.
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Customer did not leave a comment.

Jessica M.
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When we went to pick up our uhaul van there was a car parked in front of it barely giving us room to get it out. It took us almost 30 minutes to get it from the parking spot with a lot of “turns and backing up and turning the wheel again”. When we mentioned it to the owner, he was very rude and just basically said it wasn't his fault. We changed our reservation and asked for no blankets. We accidentally included them the first time we ordered and we still got them and were charged for them. The customer service overall was horrible.

MICHAEL W.
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Be more friendly and helpful. Visitors to the office cannot read the minds of the people who work there. I was offended by the condescension and unprofessional behavior of the person working.

Michael K.
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Fire the guy with the long hair, nothing but extremely rude and unhelpful.

Rylee N.
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Customer did not leave a comment.

Benjamin B.
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Nathan M.
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JULIE M.
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Jackie H.
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Provide more prompt customer service and have better communication with your location managers. We were on the phone waiting for help for 45 minutes before anyone could do something for us. It was very frustrating, especially since the issue we were dealing with had nothing to do with our own mistakes.

Danielle S.
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My only problem was with U-haul's online process for checking in. I went through all the steps just like it asked, filled in all the info, received confirmation that the check in process was complete, and then still had to do the check in process in person because it didn't go through.. Not very user friendly.

Tiffany R.
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A few people, including myself had issues with the online pick-up at this location, the gentleman helping us was okay in attitude and customer service. The truck had dirty windows.

Stephen S.
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Customer did not leave a comment.

Stephen S.
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Customer did not leave a comment.

Mckay W.
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It was very difficult to find a place to park the truck because the lot was so full. Also, we completed all the truck return steps online and just had to drop the keys in the box. However, when we went to put the keys in the box a man who worked there insisted on seeing the inside of the truck and writing down the mileage even though we had already done that. It slowed us down and was a bit frustrating.

Zachary H.
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Upon arriving to Logan, UT I called the number provided as instructed. I received a less than ideal response that did not give the impression this is a 24/7 U-Haul drop off location based on tone, language and conversation while at the location. I am not pleased and recommend making it clear to everyone who works through this location that dropping off equipment after hours with a trailer is not a reality with the interest of management.

Kaden C.
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VERY unhappy with our experience this move. We had booked a truck to pick up at 8:00 AM, outside of the location's office hours, planning to use a mobile phone to complete the pick-up. When we got to the location, we were told we had to wait until the location opened at 9:30 to get our truck hand-delivered. We called U-Haul, waited on hold for over 20 minutes. They changed our reservation so we could pick-up at a different location that was already open. We go to that location, and the operator is not there; he was out on a tow and could not meet us for at least 30 more minutes. We call U-Haul again, hold for almost 40 minutes, then the operator shows up to the location. He was very rude and unprofessional to us, clearly unhappy that we were trying to pick-up a truck from his location when we "weren't on his schedule." He was demeaning even after I explained why we got moved to his location so last minute. In the end, we didn't leave with our truck until after 9:30, which threw off our entire schedule that moving day and caused us lots of headaches. We ultimately are frustrated because no one called us to verify our reservation the day before, the system let us reserve a truck that wasn't actually ready for us, then we had to wait for a rude and unprofessional operator and have our entire schedule messed up.

C Adam C.
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Customer did not leave a comment.

Joseph H.
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Customer did not leave a comment.

Todd M.
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Gideon C.
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KRYSTLE V.
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William L.
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zachary W.
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It was. Grat. Service

Henry C.
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Customer did not leave a comment.

Jesse B.
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No people skills. Was rude to all the customers.

Michael C.
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Customer did not leave a comment.

Ronnie M.
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Customer did not leave a comment.

Jarom S.
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Richard W.
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Joseph P.
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They happened to be there even though we were dropping off after hours and they checked us out anyway. Nice folks.

Mario F.
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Customer did not leave a comment.

Aaron A.
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Customer did not leave a comment.

Lily R.
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Parker K.
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Keys were not easy to locate/lock was not in the stated location.

Jesse B.
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The first place that booked my reservation was in Farmington Ut. They didn't offer a military discount and when I would routed to Logan Ut. to pick up my truck and car dolly there a a number of mistakes make loading my request that the pickup location pointed out and continued to complain about. I told the pickup location that I explained to the representative in Farmington what I was needing to rent and assumed that he could load it correctly. In addition to not offering me a military discount the pickup location charged me an additional $90 but couldn't tell me what that was for. If I wasn't pressed for time I would have canceled and rented with another location or company.

McKenna A.
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Customer did not leave a comment.

Jason M.
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Customer did not leave a comment.

De B.
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I didn't realize until after I had completed the rental that I was only getting the trailer for 6 hours. When I checked the hours I noticed the business was normally open until 5:00 p.m. but on that particular Saturday it was only open till 3:00 p.m. cutting the time of my rental down by 2 hours which barely gave me enough time to complete what I needed to accomplish I was not told this during the on phone rental process

Jason H.
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The rep at the counter was awesome. Very helpful, patient, funny and smart. And a Veteran. I would definitely rent from this location again. I think his name was Lorrel or something close. He even offered to back up the truck for me and helped to fold the blankets. Great guy.

Mary B.
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The manager seemed to not be as professional as expected. Also, his office was disorganized and very dirty.

Jonathan F.
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UHaul online reservation was not working. Site had to assist with new manual reservation. Site provide work around when UHaul 1-800 customer service could not.

Robert A.
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Owner was simply unfriendly and had an attitude that I was an irritating inconvenience.

Jeff K.
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Customer did not leave a comment.

Brian B.
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The location was closed when I returned the van. I walked past all fo the junk to the front door and there was a Uhaul box with a phone number on it. I called that number 4 times and it just went to a voicemail box that was not set up. I didn't want to just drop the keys in the box since there was no instruction. I went to my order and discovered there how to return the truck. I wish there would have been a sign by the key drop saying to go to this site rather than just a phone number. The place was gross and if it would have been after dark I would have felt unsafe. I would have rather driven another 20 minutes to return the truck than return it there. There was another renter that pulled in right after I finished returning my van and I explained to them the process since there was no way of knowing from the store's exterior. The only thing nice was the wide driveway to easily pull the van in.

Brett F.
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Customer did not leave a comment.

Andrew B.
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Customer did not leave a comment.

Vani R.
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Thomas H.
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Aaron G.
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Jesse T.
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john K.
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Man was grumpy

Richard A.
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Double check what they've noted as the fuel gauge when you check your truck in. Mine was incorrectly recorded and I was charged extra for gas.

Eric W.
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The app experience was confusing. I chose the 24/7 mobile exchange and it told me to drop the key in the box before prompting me to put in the mileage and gas reading.

robert F.
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Cleaner place

Kevin J.
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Customer did not leave a comment.

Tarlton M.
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Customer did not leave a comment.

Jorge B.
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Customer did not leave a comment.

Kennon B.
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When they first called me, they were dismissive and condescending. When I had a question/issue, they were callous and borderline rude. Maybe this was a one-off issue, but whomever I spoke to, they didn't treat me like I was valued at all.

Joseph Jeffrey D.
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Customer did not leave a comment.

Logan P.
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It was just a confusing place to get a truck from since it just looked like a junk yard... But the people were very friendly.

Chris N.
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The dealer charged me $25 to throw away a soda can and two water bottles. Not cool.

Rick S.
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Nothing

Connor C.
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Where to start, my wife made an appointment with a eks storage to pick up a uhaul at 10 but she didn't do it as a one way trip. So we called and they said that they couldn't help us. So we called the uhaul customer service and he “helped” us. He got us a new reservation that was a one way but it was at a new place. He gave us the name and address and that our pickup was at and a pick up time for 10 am. So I got there at 9:50, I wasn't helped by anyone until 11:50. (Side note- there was a guy before me who got there at 9 and he gave up and left at 10:45.) when I was finally helped the guy said that I didn't have a reservation. I asked him if he wanted my reservation number and he said that he didn't have a way to look it up. Why would I be sent that then? Anyways, he then informed me that everything was already booked but he would take care of me. So he went and grabbed the next customer and started helping them while I sat there waiting. Luckily during that time a man pulled in the truck I needed and I asked if I could take that truck. The guy working there said yes he would just need to check it in. It took him another 25 mins to check in a truck that can easily take 5 mins. After all of this he finally called his manager to check if my reservation was valid, I gave him the two reservation number I had and the manager said that both of them had been canceled. Then while I was driving ( around 12:45) I got a call that said that I was suppose to pick up a Pick up at 10 am and because I wasn't there they canceled my reservation. No idea how they guy couldn't just look up my reservation number on his own or why they said both of my reservations were canceled. It was such terrible customer service and I wasn't compensated at all for the trouble.

Austin C.
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Super easy drop-off. A little far away from town though.

Alan H.
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Customer did not leave a comment.

Tyson L.
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Customer did not leave a comment.

Thomas S.
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Employee was not present but was available by phone and would be back in about 5 minutes. He told us to use the drop box so we didn't have to wait to return the truck.

Mark T.
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The place was less not that attractive, but the help was very professional and I was very pleased with the service i received.

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