Customer did not leave a comment.Michael F.
Customer Reviews for Delaware Automotive Center
U-Haul Truck Share 24/7© Location
Wilmington, DE 19802
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was barely room to park the truck and the area did not look safe. The biggest problem by far was not the location but uhaul's extremely poor online process. It was frustrating and confusing. Great truck...poor web presence.Donald D.
Customer did not leave a comment.David K.
Customer did not leave a comment.Jennifer J.
The site that I used was a 24/7 although the equipment was clean my son slipped and fell. The reason for this it had snowed days before and the snow/ ice was not cleaned off the truck or around the truck on the ground. I ordered a hand truck/dolly that was not in the truckMichelle B.
Customer did not leave a comment.teri W.
Customer did not leave a comment.Joanne R.
Customer did not leave a comment.Beata W.
Using the app was tedious and long. Truck was very dirty! Also the location had no lights so you could see at night.John R.
Customer did not leave a comment.michele K.
The virtual pickup is horrible. I ordered a hand truck, and it was not in the truck, nor was there one available, unless I was willing to drive to another location to pick it up. This is after I had to drive to a second location to pick up the truck. May try Hertz rental or somewhere else the next time.Deirdre M.
First let them know the rental is a 24/7 rental place and what that means. Second, let them know what they need to do in regard to picking up the truck.steve H.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.Renee S.
This was a time consuming and horrible experience. Connectivity to web-site was difficult (perhaps with metal overhang, lot was filled with nails or screws--sketchy location. Web site was initially unable to validate my valid driver's license and it took us a while to connect with customer service on phone. Combination Lock was difficult to open and there was no person at this location (even after the time when they were scheduled to be there).Michael S.
I was not given an agreement in case I was stopped by the police. I was told to show my phone app but it not contain any type of rental agreement. when i dropped it off, the lady asked for my rental agreement. A pink paper, i had none. the engine light came on half way to our destination but the vehicle was OK.Antonio C.
Customer did not leave a comment.Stephen H.
Three hours late meeting me . The person was not there to rentOlivia L.
I will never use U-Haul again - period. This location should be removed from your list of providers. When I tried dropping off my equipment, I was nearly mauled by a pit bull. I should have called the police.Brandi C.
Customer did not leave a comment.Emma W.
Customer did not leave a comment.Michael T.
I did a quick sign in and then waiting at an empty place f0r someone to actually get there. When they did, they said they had to call their neighbor to help them back up the truck. The whole process was over and hour when I should have just grabbed the keys and went.Sarah Z.
GoodTEJ KUMAR P.
When the GPS told me the location was on the right thankfully I saw a small uhaul sign in the window or I would have not known it was a return center. There were no other uhauls around. I exited the truck and was met with a less than inviting man who had no clue other than "Im the middle man and know nothing". He did not check the truck or verify the 2 dozen pads were present. I was so concerned I called Uhaul to express my concerns with the return process. Thankfully nothing strange happened with the return.Michael A.
Customer did not leave a comment.Sultan A.
Customer did not leave a comment.debbie P.
Customer did not leave a comment.nathan D.
Simple drop off!!Floyd B.
Customer did not leave a comment.Vimal B.
Customer did not leave a comment.tracy B.
Our reservation to pick up the truck at U-haul moving & storage of Wilmington. we got there they sent us to another location Wait over 20 minutes , finally we got a truck , had to go back to check out , then have to wait another 20 minutes for someone know how to check out.Wen Ying C.