Customer Reviews for Delaware Automotive Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Delaware Automotive Center

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

teri W.
Rating:

Customer did not leave a comment.

Joanne R.
Rating:

Customer did not leave a comment.

Beata W.
Rating:

Customer did not leave a comment.

John R.
Rating:

Using the app was tedious and long. Truck was very dirty! Also the location had no lights so you could see at night.

michele K.
Rating:

Customer did not leave a comment.

Deirdre M.
Rating:

The virtual pickup is horrible. I ordered a hand truck, and it was not in the truck, nor was there one available, unless I was willing to drive to another location to pick it up. This is after I had to drive to a second location to pick up the truck. May try Hertz rental or somewhere else the next time.

steve H.
Rating:

First let them know the rental is a 24/7 rental place and what that means. Second, let them know what they need to do in regard to picking up the truck.

Jason C.
Rating:

Customer did not leave a comment.

Renee S.
Rating:

Customer did not leave a comment.

Michael S.
Rating:

This was a time consuming and horrible experience. Connectivity to web-site was difficult (perhaps with metal overhang, lot was filled with nails or screws--sketchy location. Web site was initially unable to validate my valid driver's license and it took us a while to connect with customer service on phone. Combination Lock was difficult to open and there was no person at this location (even after the time when they were scheduled to be there).

Antonio C.
Rating:

I was not given an agreement in case I was stopped by the police. I was told to show my phone app but it not contain any type of rental agreement. when i dropped it off, the lady asked for my rental agreement. A pink paper, i had none. the engine light came on half way to our destination but the vehicle was OK.

Stephen H.
Rating:

Customer did not leave a comment.

Olivia L.
Rating:

Three hours late meeting me . The person was not there to rent

Brandi C.
Rating:

I will never use U-Haul again - period. This location should be removed from your list of providers. When I tried dropping off my equipment, I was nearly mauled by a pit bull. I should have called the police.

Emma W.
Rating:

Customer did not leave a comment.

Michael T.
Rating:

Customer did not leave a comment.

Sarah Z.
Rating:

I did a quick sign in and then waiting at an empty place f0r someone to actually get there. When they did, they said they had to call their neighbor to help them back up the truck. The whole process was over and hour when I should have just grabbed the keys and went.

TEJ KUMAR P.
Rating:

Good

Michael A.
Rating:

When the GPS told me the location was on the right thankfully I saw a small uhaul sign in the window or I would have not known it was a return center. There were no other uhauls around. I exited the truck and was met with a less than inviting man who had no clue other than "Im the middle man and know nothing". He did not check the truck or verify the 2 dozen pads were present. I was so concerned I called Uhaul to express my concerns with the return process. Thankfully nothing strange happened with the return.

Sultan A.
Rating:

Customer did not leave a comment.

debbie P.
Rating:

Customer did not leave a comment.

nathan D.
Rating:

Customer did not leave a comment.

Floyd B.
Rating:

Simple drop off!!

Vimal B.
Rating:

Customer did not leave a comment.

tracy B.
Rating:

Customer did not leave a comment.

Wen Ying C.
Rating:

Our reservation to pick up the truck at U-haul moving & storage of Wilmington. we got there they sent us to another location Wait over 20 minutes , finally we got a truck , had to go back to check out , then have to wait another 20 minutes for someone know how to check out.

No reviews have been submitted for this location.

Back
To Top