No windshield washer, and it's happened twice. The system was down and I could not get a receipt. I had reserved a 15', they called me less than 24h in advance to le me know there was none available at this location. I had no time to go elsewhere so I asked to get a 20' instead. Not the best option and more expensive.Catherine F.
Customer Reviews for Depanneur Beau Soir
(U-Haul Neighborhood Dealer)
Saint Hyacinthe, QC J2T3G5
Services at this Location:
- Mon–Fri7 am–7 pm
- Sat–Sun8 am–7 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.guy H.
Customer did not leave a comment.Nicolas M.
Customer did not leave a comment.Alain B.
Comme c'est un dÃ©panneur, il ni a pas d'accessoires pour le dÃ©mÃ©nagement en cas d'oubli.michael M.
the last renter forgot a coffee in the truck, and the fuel gage seem full wasn't completly full, i had to spend extra gaz money for that... But the location was perfect the service is good!MIGUEL B.
J'ai effectuÃ© ma rÃ©servation deux mois Ã l'avance, j'ai demandÃ© un camion 20 pieds, lorsque nous sommes aller rÃ©cupÃ©rer le camion, il y avait seulement des camions 15 pieds, j'ai du faire deux voyages, donc le double de kilomÃ©trage comme nous avions pas un 20 pieds! Pourquoi ne pas m'avoir contactÃ© lors des deux mois prÃ©cÃ©dents le jour de la rÃ©servation? J'aurais changÃ© d'emplacement pour pouvoir avoir un 20 pieds! J'ai donc payÃ© 10$ moins cher pour le camion, mais deux fois le kilomÃ©trage.. Absolument pas satisfaite de mon expÃ©rience avec U-Haul, ce n'Ã©tait pas ma premiÃ¨re fois avec eux, mais ce sera malheureusement ma derniÃ¨re!Maud L.
Customer did not leave a comment.Marc P.
Customer did not leave a comment.Karolane M.
Customer did not leave a comment.StÃ©phane C.
Customer did not leave a comment.julien L.
Customer did not leave a comment.Raphael H.
Customer did not leave a comment.alexandre C.
Customer did not leave a comment.pascal G.
La transmission dÃ©fectueuse restait bloquÃ©e en 2Ã¨me vitesse changeait vitesse pas avant 65 km Ã l'heure trÃ¨s dÃ©sagrÃ©able merciSerge D.
Customer did not leave a comment.Robert S.
Easy drop offMaxime L.
Very easy to rent. However, I asked for an appliances dolly, but the point of service didn't have any. You should know what they have before promising to the customer. Also, the backdoor wouldn't open at all. Maybe stuck in ice. Had to go back inside to get another truck, which they might not have had and that would have been a big problem. Wasted about 45min of an already tight scheduled and stressing day.Sebastien M.
Customer did not leave a comment.DANIEL O.
First, when we arrived to get our location (a trailer), it wasn't available for us. I had to cancel online to rent a truck they had available. It cost me more than a 100$ more than it was supposed to. Second, the service from the employee where we picked up the truck was mediocre. It was slow and, in the middle of our transaction, they told us to wait so they could serve other customers because "they are a priority over U-Haul customers". Finally, as for the truck itself, it was in great condition and I had no problem with it.Carol-Ann G.
VÃ©hicule non nettoyÃ© Changement d'huile Ã faire Pas de liquide lave-glace Volant trop lousse peut causer des accidentswradner I.
Je vie au QuÃ©bec et aurais prÃ©fÃ©rÃ© un sondage en franÃ§ais Pour vos vÃ©hicules elles ont les siÃ¨ges 💺 sont confortables. J'ai apprÃ©ciÃ© conduire ce vÃ©hiculeLise S.
avoir le diable en stock comme prÃ©vue.StÃ©phane L.
3 camions dans la cour et celui qu'on m'attribue est le seul non deneigÃ©Yvan R.
Un peu comme partout oÃ¹ il s'agit d'un commerce autre qui effectue la passation des vÃ©hicules Uhaul, ce n'est vraiment pas optimal. L'employÃ©e du dÃ©panneur et certains clients critiquaient le fait d'avoir des camions de dÃ©mÃ©nagement dans un stationnement restreint. Nous avons eu le temps de faire un Voxpop alors qu'on a vÃ©gÃ©tÃ© 20 min alors que l'employÃ©e devait attendre le feu vert de son employeur pour nous permettre de partir. TrÃ¨s moyen comme note globale...patrick L.
Customer did not leave a comment.ALEXANDRE S.
L'essui glace cÃ´tÃ© conducteur Ã©tait en trÃ¨s mauvais Ã©tat. Le liquide lave vitre ne coulait pas cÃ´tÃ© conducteur. De plus, j'avais rÃ©servÃ© un camion Ã MontrÃ©al et j'ai dÃ» aller en chercher un Ã st Hyacinthe. TrÃ¨s mauvaise expÃ©rience.isabelle P.
Drop off place at a gas station ? This is sketchyRAYNALD F.
Merci i pour le service est la prochaine fois Ã©crire en franÃ§ais on n'est QuÃ©bÃ©cois canadiens franÃ§ais merciBruno B.
Customer did not leave a comment.Bhavesh D.
Customer did not leave a comment.Luc D.
Customer did not leave a comment.stephane C.
Customer did not leave a comment.Alexandre P.
Le service Ã©tait trÃ¨s courtois et rapide.VINCENT B.
Customer did not leave a comment.jeannoel G.
Excellent service highly recommended, practical. I recommend it to anyone.Junior Albeiro T.
Customer did not leave a comment.STEPHAN G.
The pick up and the drop off are very long,it take me me about 30 minCheick S.
Customer did not leave a comment.Barthelemy F.
Impossible d'annuler les frais en trop, service lent.Michel R.
Customer did not leave a comment.michel V.
Some parking lights were not working on the trailer and no one was interested to fix it. We then crossed the whole Canada without enough lights on the trailer.AMÃ‰LIE R.
Customer did not leave a comment.Nicolas C.
Customer did not leave a comment.Ludia B.
Customer did not leave a comment.patrice L.
Customer did not leave a comment.Manon B.
Customer did not leave a comment.Hassani J.
Customer did not leave a comment.stephanie A.
Customer did not leave a comment.kevin L.
Order Number: 98400466. I have confirmed April 2022 a pick up from uHaul St-Hubert & drop St-Hyacinthe and imagine my surprise the day before moving getting a pick up FROM ST-HYACINTHE " I had to pay $53.51 for extra miles + gaz $$$$$ like total close to $100 for your mistake . We lost 2 hours to come to get the truck in the morning . Very very disapointed.Manon V.
Customer did not leave a comment.Louis-FrÃ©dÃ©ric M.
Customer did not leave a comment.FRANCIOS R.
They did not have what was promised by booking.Ben R.
Customer did not leave a comment.Christian G.
Customer did not leave a comment.Carol M.
Informer le client plus que 24h d'avance sur l'heure de la rÃ©cupÃ©ration du camion lorsque l'heure demandÃ©e au dÃ©part par le client (moi) Ã©tait 7:00 am et que finalement vous avez dÃ©cidez que c'Ã©tait 15:00 pm. Aucune modification possible, aucune annulation possible. J'ai Ã©tÃ© pris au piÃ¨ge. Pourtant j'ai pris la peine de faire la rÃ©servation plus de 1 mois d'avance. Service exÃ©crable. Plus jamais je ne ferai affaire avec u-haul. TrÃ¨s dÃ©Ã§ue. Je ne recommande pas.Alexandre G.
Nous devions rÃ©cupÃ©rer notre camion Ã Longueuil, mais notre camion n'Ã©tait apparemment plus disponible la veille de notre location, donc nous avons dÃ» nous rendre Ã Ste-Hyacinthe pour le rÃ©cupÃ©rer, donc 1h30 de route supplÃ©mentaire simplement pour rÃ©cupÃ©rer le camion.Catherine G.
Tommy Manseau is very responsible guy and did a great jobLise T.
Customer did not leave a comment.Karolanne R.
Customer did not leave a comment.FRANCOIS P.
Customer did not leave a comment.Alexandre P.
Customer did not leave a comment.Kathy S.
Customer did not leave a comment.Jean-Guy L.
First of all, we managed to get moving day done, that was our main concern. But wasn't smooth and pleasant experience. When we arrived at the place to get our 15' truck plus tow we discovered that they don't had the equipment. We call and the lady transfer us to a city 80 km away, we don't agree with that and then we reduce to a 10' truck with no tow. She got one place 20km away so we loss of 2 hours in the process and didn't got what we are expecting from the beginning. But WE MADE IT!JULIO CESAR L.
Customer did not leave a comment.Claude B.
Clean the Dashboard on both sides and f'loorSylvie P.
Renting from you guys is easy, user-friendly and hassle-free. Thanks again !Patrick S.
Customer did not leave a comment.Michel B.
Customer did not leave a comment.Alexandra G.
It was perfect, nothing to improve.MATHIEU D.
Okay for the returnJosee L.
Customer did not leave a comment.Serge B.
Customer did not leave a comment.PATRICK S.
Customer did not leave a comment.salim B.
Customer did not leave a comment.maxime B.
Customer did not leave a comment.Sheyk S.
Je n'ai pas eu la bonne grandeur de camion que j'ai rÃ©servÃ© car celui-ci n'Ã©tait pas revenu.stephane B.
Customer did not leave a comment.JHOAN G.
Customer did not leave a comment.Dominique B.
Pourquoi les contrats, les facture et explications uniquement en anglais. Nous sommes au QuÃ©bec et ce doit Ãªtre en franÃ§ais, svp.RÃ©jean M.
Have trained employees that know what to do with the equipment, are helpful with customers by being able to answer questions and leave their cell phone alone while dealing with customers and can speak french correctly. Really poor service. Would not recommend this location at all.Steve L.
En Ã©tant Ã Sainte-Julie, je prÃ©fÃ©rais un endroit plus prÃ¨s pour la location d'une remorque ou d'un camion. Il est trÃ¨s difficile de communiquer avec la propriÃ©taire de l'Ã©tablissement (malgrÃ© son bon vouloir).Eric G.
Customer did not leave a comment.helene V.
Customer did not leave a comment.NICOLAS G.
Customer did not leave a comment.polo N.
The staff on site gave me very poor customer service. Not only was the equipment rusty, but they also refused to refund the deposit I had left. The employee on site spoke loudly to me, but in addition he asked me to come back another day, when I moved more than an hour from the place where I rented. I sincerely do not recommend this place to anyone and I will never stay at this place again. It seems to me that when we move we have enough stress so it's useless to have to fight to get your deposit back. I wasted more than 3 hours of my time there.VÃ©ronique V.
Customer did not leave a comment.Steve C.
Customer did not leave a comment.Samuel P.
je suis extrÃªmement contente de mon expÃ©rience, le service est excellent, il m on accommodÃ©.Lise B.
Un gros zÃ©ro pour le service Ã la clientÃ¨le et l'organisation de l'entreprise.Pierre D.
The application to return the truck was not working (it kept saying that I hadn't enough space on my cellphone to upload the photos despite me removing almost all my applications). Also it is a 4-step process and everytime I was done with step 3 and clicking on the Â«continueÂ» button, it kept sending me back to the main menu and I had to start again. I've never been able to finish the return with the application so I had to call a uhaul representative and I waited 60 MINUTES!! on the line before they could finish the return of the truck by phone. The application is unreliable and the waiting time for customer service is unacceptable. I've wasted at least 2 hours of my day because of the poor service.Jean G.
Customer did not leave a comment.sylvain G.
Customer did not leave a comment.michel T.
Customer did not leave a comment.Maxime V.
They charge me a fuel charge when i receive the truck almost emptyAlbertho M.
Customer did not leave a comment.julie G.
We wait 1 hour to take our location. The location was timed at 9h30 am. I arrived at 9h25 and i was able to go with the trailer only at 10h35. The girl said that the person responsable of my location tried many times to enter my informations in the system but it never worked. She said that the website was off service. She then said me to enter all that info on the website my self to Â«selftakeÂ» the trailer. I entered all my info and the website closed right in my face. Â«the session as expirdedÂ». So i had to reenter all the informations. When i finally can press Â«saveÂ», the girl said that i was suppose to see a trailer number to know wich one was mine. It didn't show up until 15 minutes later. So all the processus was very long. It shifted our whole day and delayed us a lot in our move, we had three hours of road to do...Kelly'Ann C.
Customer did not leave a comment.Marcos Andre B.
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