Customer Reviews for Depanneur Beau Soir
(U-Haul Neighborhood Dealer)

34 reviews

16930 Rue St Louis   Saint Hyacinthe, QC J2T3G5

(579) 305-0129

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat-Sun: 8 am - 7 pm

Services at this Location:

Contact Us

(579) 305-0129

16930 Rue St Louis
Saint Hyacinthe, QC J2T3G5

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat-Sun: 8 am - 7 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The staff on site gave me very poor customer service. Not only was the equipment rusty, but they also refused to refund the deposit I had left. The employee on site spoke loudly to me, but in addition he asked me to come back another day, when I moved more than an hour from the place where I rented. I sincerely do not recommend this place to anyone and I will never stay at this place again. It seems to me that when we move we have enough stress so it's useless to have to fight to get your deposit back. I wasted more than 3 hours of my time there.

Véronique V. 
Rating:
1.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

je suis extrêmement contente de mon expérience, le service est excellent, il m on accommodé.

Lise B. 
Rating:
3.0

Un gros zéro pour le service à la clientèle et l'organisation de l'entreprise.

Pierre D. 
Rating:
1.0

The application to return the truck was not working (it kept saying that I hadn't enough space on my cellphone to upload the photos despite me removing almost all my applications). Also it is a 4-step process and everytime I was done with step 3 and clicking on the «continue» button, it kept sending me back to the main menu and I had to start again. I've never been able to finish the return with the application so I had to call a uhaul representative and I waited 60 MINUTES!! on the line before they could finish the return of the truck by phone. The application is unreliable and the waiting time for customer service is unacceptable. I've wasted at least 2 hours of my day because of the poor service.

Jean G. 
Rating:
5.0

Customer did not leave a comment.

sylvain G. 
Rating:
5.0

Customer did not leave a comment.

michel T. 
Rating:
5.0

Customer did not leave a comment.

Maxime V. 
Rating:
1.0

They charge me a fuel charge when i receive the truck almost empty

Albertho M. 
Rating:
4.0

Customer did not leave a comment.

julie G. 
Rating:
1.0

We wait 1 hour to take our location. The location was timed at 9h30 am. I arrived at 9h25 and i was able to go with the trailer only at 10h35. The girl said that the person responsable of my location tried many times to enter my informations in the system but it never worked. She said that the website was off service. She then said me to enter all that info on the website my self to «selftake» the trailer. I entered all my info and the website closed right in my face. «the session as expirded». So i had to reenter all the informations. When i finally can press «save», the girl said that i was suppose to see a trailer number to know wich one was mine. It didn't show up until 15 minutes later. So all the processus was very long. It shifted our whole day and delayed us a lot in our move, we had three hours of road to do...

Kelly'Ann C. 
Rating:
5.0

Customer did not leave a comment.

Marcos Andre B. 
Rating:
3.0

Customer did not leave a comment.

christian III B. 
Rating:
5.0

Customer did not leave a comment.

marie-claude D. 
Rating:
5.0

Customer did not leave a comment.

Claude C. 
Rating:
5.0

Customer did not leave a comment.

Ludia B. 
Rating:
3.0

La personne au comptoir ne peux compléter la location s'en communiquer avec une autre au téléphone, ce qui provoque de la confusion et allonge le temps d'attente dans l'établissement.

Michel S. 
Rating:
3.0

La dame en charge de la récupération a eu à attendre de nombreuses minutes au téléphone avec le service U-Haul pour confirmer le millage ainsi que le niveau d'essence qui ne concordait pas entre les photos de départ et l'information sur le contrat (reçu deux jours après la récupération). Elle nous a confirmé que le niveau d'essence remis était correct. Or nous avons reçu une facture le lendemain pour de l'essence en supplément. La dame a bien voulu nous aider mais le systéme informatisé U-Haul et les délais pour parler à quelqu'un pour tenter de corriger la situation lui ont fait perdre beaucoup de temps et à nous également. Du début à la fin, le processus de contractualisation, de récupération et de retour a été TRÈS pénible pour tout le monde, avec des erreurs à notre désavantage.

Daniel C. 
Rating:
2.0

Je suis aller chercher le camion dans un dépanneur(surprenament). La dame qui s'occupais des camions n'était pas présente, ne parlait pas français, je ne comprenais rien, la caissière ne savait pas quoi faire ni comment. Pour le retour du camion mêmes problèmes. Uhaul m'avais appeller quelques jours plus tôt pour me demender si je pouvais raporter le camion a st-hyacinthe au lieu de Trois-Rivières comme prévue, en échange d'un rabais et d'ajouter des KM, au retour ont m'annonce que je dois payer encore un surplus et 50$ de gaz de plus ce qui,je le croyais, fesais partie du rabais. Après une fin de semaine de déménagement remplis s'imprévus, c'était de trop.

Roxanne B. 
Rating:
4.0

Customer did not leave a comment.

Matthieu B. 
Rating:
3.0

Customer did not leave a comment.

FAVRON G. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

Georgi K. 
Rating:
1.0

J'ai fais la réservation plus de deux mois d'avance pour un 20' aller simple St-Hyacinthe Victoriaville. J'ai eu un 15' et je devais le rapporter à St-Hyacinthe.

Marc-André B. 
Rating:
5.0

Customer did not leave a comment.

Stephane M. 
Rating:
5.0

Customer did not leave a comment.

Donaldson A. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
4.0

Customer did not leave a comment.

JEAN B. 
Rating:
3.0

They are asking the exact same questions that I all answered when I reserved trucks. I don't see the added value of doing that.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Mélanie J. 
Rating:
5.0

Customer did not leave a comment.

FERNAND N. 
Rating:
5.0

Faire en sorte que les camion ne coule pas du toit

CECILE D. 
Rating:
5.0

Customer did not leave a comment.

cecile D. 
No reviews have been submitted for this location.

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