Customer Reviews for Discount Wireless

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Discount Wireless

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Taylor R. on

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Poor customer service, changed my pick up location and went to that location and did not have a uhaul for me, had to go to a few different locations. As a result I was late for my move. Unprofessional people who did not seem to know what they were doing

Deserea W. on

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Customer did not leave a comment.

carlton l. on

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Customer did not leave a comment.

KENNETH S. on

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Customer did not leave a comment.

Itamar G. on

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Had a reservation for 9am. The place didn't open till 10am waited in parking lot in freezing weather for an hour. Driver side windshield wiper not operating working, fortunately had the tools and knowledge to fix it

Phillip R. on

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Customer did not leave a comment.

Ashley D. on

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The U-Haul rep overcharged me I never got my refund he was rude and mean. I paid with my card with the receipt but he has in the computer that I have cash. Never got my money back I will never use U-Haul again I have a pending case open with them for this incident

Tamika A. on

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Not the location. U-Haul itself. Crap. Too many hidden, and unexpected fees when I went to pick up truck. They only had 3 trucks on the lot and that's all. I needed to upgrade to a bigger one, couldn't accommodate

Michael G. on

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Customer did not leave a comment.

marvin b. on

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First when we got there we had to wait 45 mind for someone to check us out to get truck, then the guy that checked us out was rude, ghetto and didn't give us no paper work with miles or has wrote down he just have us the key. Then when we brought it back they tried to charge us for insurance but we told the dude we had full coverage that location I will never use again

Jade M. on

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My account was frauded at this location and I need to speak to someone about this

DONALD A. on

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Customer did not leave a comment.

eartha e. on

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Very rude for no reason. Maybe he was having a bad day.

shanae s. on

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deitra w. on

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This was a horrible experience. I was charged over $310.00 for the truck rental, dolly and safemove. When I questioned the charges, I was told I had to contact customer service. I called customer service they explained the charges which were self evident but I did not have the truck 2 days or go over the 8 hour time specified. It’s Sunday so I was email an updated receipt but I won’t get my money for a couple of days. I am a very dissatisfied customer because you took the money from my account in the matter of minutes. There were three transactions taken from Uhaul Discount Wireless in East Cleveland, Ohio but you can’t give me my money back that may be business but if it were your money you would want your money as well. Terrible customer service!! I won’t ever do or recommend business with Uhaul or Discount Wireless again!!!

marlyn n. on

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They tried to receive/ask for more money then required then what was originally discussed/ agreed upon. Also after being told on phone by customer service, that if you have rental insurance, you don't have to purchase there's person at Discount Wireless, charge us anyway after being told by me and person on phone. I had also asked could I get a paper receipt from my transaction, and was told I can only get it by email. I was never allowed to look at the paper work to go over it with them or was told at anytime when to sign it or if I signed the contract. I had the person there sign the little store receipt I received for my transaction with the uhaul truck, it look like a receipt for purchasing a bag of chips, not a contract. When I called to complain the store directed me back to customer service, to get back the money they should never had tooking in the first place. I gave them cash, I'm waiting on a check.??

Tyler S. on

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I was illegally charged for an extra day. He forged a signature under my name and charged 20$. I asked at drop off if I need to sign anything and he said no. I have photographic time stamped proof. If this is not corrected immediately I will be notifying the police

carmellia c. on

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Always have gas where it should be.. be on time for work so customer can be on time where they need to be..

Josephine E. on

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The trucks sit on gravel and it's such a open area where they can be damaged or the tires punctured.

tina r. on

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Disappointed that I went to the trouble of downloading the app for quicker pick up however the app did not work and it took a rather long time to get the equipment. The truck had damage to it which did not prevent us from using it but we were concerned that we would be held responsible as there was no check out damage procedure. The Mayfield location is much nicer as far as a pick up location. I will add that the representative were friendly and helpful

steven t. on

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Customer did not leave a comment.