Customer Reviews for Dollar Tile

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dollar Tile

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Mikayla K. on

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Customer did not leave a comment.

wayne B. on

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Excellent dealer had (5) 26 ft. trucks on lot at the time of drop off, but went to the trouble of taking our unit anyway !!! Note: This location was given to us by the U-Haul dispatcher in Georgetown, Tx., that in my opinion was not very helpful or knowledgeable about the process or area !

Ken E. on

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Sean G. on

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Les T. on

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Very friendly staff. Highly recommend.

Elisabet B. on

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It wasnt open at 7am, when I was to bring the truck back. When I selected it as the return place, nothing alerted me that they do not open until 9am.

paul t. on

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Great Service i see other complaining MFs please get a life.

David P. on

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After asking the clerk For help with auto transport he makes me aware of $20 fee and then adds a smart ass remark when I said I couldn’t open my car door once on transport he says “you can’t get out of window or backseat”? This was so unprofessional!

Carlos Z. on

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I was given the truck at 3/4. I returned less than 3/4 I understand but do not charge me for a full tank. If you need a picture with time stamp I will gladly provide it.

Jordan P. on

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I requested the $10 dollar charge for “extra coverage” to not be added when I made the online reservation. We showed up to pick the truck up with insurance in hand, he asked if we wanted to pay for extra coverage we declined. I receive the statement and the $10 charge was added anyway. I have emailed and called and have received no response.

Nelda T. on

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The contract was written wrong, the fuel amount was wrong,

Megan O. on

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This is great location customer service is excellent

Mark M. on

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Customer did not leave a comment.

David G. on

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Overhaul your website

jim k. on

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Great location even better service

STEWART B. on

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Customer did not leave a comment.

Rosalinda R. on

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Heather is awesome!

ANDRES G. on

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Customer did not leave a comment.

mathew a. on

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Fastest service of any Uhaul location.

Matthew S. on

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In and out with no problem! Mike Vas Customer Service was awesome! Helped me decide the right size truck for the budget I had!

mathew a. on

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Good prices. Convenient location . Professional service. Trucks always available. Security is great!

mathew a. on

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Wonderful experience here. Melissa and Julie assisted me with my move. They were extremely kind and helpful. They went out of their way to satisfy the customer. These ladies are problem solvers! They are patient and professional. They go above and beyond what’s expected. Thank you for the white glove service!

Alex N. on

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Greatest Uhaul location rental truck company in the world. Thank you for the business with us.

Karen H. on

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Chris F. on

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Chris B. on

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When I picked up the uhaul, the lady who helped me double checked the mileage and told me that the mileage they had recorded was not accurate with the mileage that was actually on the truck. When I returned the truck, I was charged for the incorrect mileage, which made my bill more. I called and even went back by the location to have them correct the issue. I still have not heard back from the location and the over charge still has not be paid back to me. I took a picture of the mileage before leaving the lot and upon returning the truck.

mathew a. on

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Great place to rent your next Uhauls. Service and location both are great.

Tracy S. on

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Customer did not leave a comment.

Nathan S. on

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We got two flat tires within a few hours of one another. We were refunded a portion of our total fees, but waiting on the side of the road for several hours delayed us significantly, causing me to need to rent an additional hotel room and miss a full day of work.

M. Susan W. on

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I've been using Uhaul for the last few decades and this is the first time I've specifically made a reservation at a location because of the location and had to pick the truck up elsewhere. Plus the fool with the key calls me and tells me he's at a location I've never been to and isn't where the truck is and expected me to find him. Then gives my family attitude about having to bring the keys to the office where the truck is. I will never use Uhaul again. Do not get rerouted to this location. The only saving grace was the office lady and her dog were nice.

Rosalinda R. on

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Customer did not leave a comment.

Andrew H. on

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Very friendly staff, the lady that helped us thru the rental process was amazing

isaac v. on

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Juan A. on

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CHARLES E C. on

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Wonderful Customer Service - she is the best .

Moriah P. on

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I didn't know we had to pay to have someone help us hook up the trailer, it wasn't offered when we made the reservation. We physically couldn't do it ourselves, until the guy came out on his forklift and put weight on the front of the trailer just so we COULD hitch it up. Trailer was not user friendly. By some miracle he was still there at 10pm, we barely caught him before he left. The 3 of us physically could not get it off my hitch. Again, a forklift needed to be used. If this saint of a man didn't help us, it would still be on the back of my truck and I would have been forced to take it home with me. I don't know the name of the man who helped us, it was just one guy, but I do know you guys don't pay him enough. 5 stars for him.

eldwin r. on

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Price was a bit on the high side. I had vehicle for about 7 hours and paid over $300

Nancy S. on

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Have a better plug for cell phones to charge up. Needs a USB port instead of needing a plug for the cigarette lighter.

doke f. on

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The agent would not offer any help in hooking up the tow dolly. He didn’t inspect it or check if lights,chain,etc. worked. Luckily I have used trailers often so am able to perform these tasks. He told me that U-haul did not allow helping.

robert r. on

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Very friendly and accommodating bunch of guys. Thanks for helping me get out of a pinch so late in the day.

Erik F. on

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Inside of the cab smelled awful and there was sticky stuff all on the seats. Besides that everything was fine though

Khamonte J. on

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Customer did not leave a comment.

E. Lynn P. on

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Find out were the box to drop off the keys is located. We didn't find it that night and had to return the next day.

frank n. on

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Went to return item and nobody was in! I called number on invoice and was told leave it there we will check you out! I was uncomfortable doing this and something happening to dolly but did so! I get a call from a uhaul representative saying when i would be dropping item off. Told person on phone i had dropped it off and she said she would call the place i tented it out and have them check me out and an email would be sent out which didn’t happen till a week later! I went the day i was called to the office to make sure i was checked out and not responsible for their screw up and was told call Jorge the next day cause he would be in charge of that! I called Jorge and his response was I’m not sure who told you that I’m not in charge of that and don’t know what your talking about! Needless to say I’m glad FINALLY got my email and I’ll make sure that i don’t EVER recommend this place to anyone after how unprofessional they were and the crappy service given

Matthew S. on

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Good

Andrew S. on

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I was never asked if I wanted the coverage and then when I cashed out there was a 14 dollar charge for the coverage. I asked about it but he said there was nothing he come do about the charge. Just add on extra fees where you can I guess.

Matthew S. on

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Service was great

David M. on

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Nothing.

Manuel O. on

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Customer did not leave a comment.

Misal C. on

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This Uhaul center is much better than last one we went too. Extremely professional, equipment was ready to go. Great location as well

jim k. on

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Great service and location

jim k. on

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Great location love the service

Hugo S. on

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I don't have a problem with this location but by what Uhaul company did to us. I chose a location that opened at 8 am and was not notified about a change. On Friday, we received an email reminder to pick up but it was changed to this location by Uhaul. I was displeased by Uhaul. Why would the company make you choose a location if it is going to not respect it? Also, online it said that with insurance it was going to be $150 but upon paying we were charged $180 something. The only problem with this location was that Google maps said that the location closed at 5 pm and when I called they said 6 pm. Everything else worked out for us, because we told them our situation and why we needed to pick up at 8 pm because I had graduation the day before our move but they recommended changing pick up time and after picking up the key, we went to graduation and when heading home, we picked up the truck. I was thankful for that and less stressed about having to wait until 9 am to pick up because we had people coming to load our stuff super early. Anyway, only displeased by Uhaul company....

Patrick D. on

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I did not ask for the $10 safe tow coverage. I was not told it was necessary. It was added without asking. I was not given a receipt at time of rental. Extremely unhappy with that. I will not recommend your facility and I will announce on social media your nefarious business practices.

Veronica T. on

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Customer did not leave a comment.

Robert S. on

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The schedulers sent me to two different locations for equipment unnecessarily and didn’t tell me I was trying to take a local only truck. Luckily the person renting me the truck was able to fix it for me. I am saying not recommended based on the fact that I will never again recommend U-Haul as a company. Dollar Tile itself was wonderful.

James M. on

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yes

Veronica T. on

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Service was friendly and excellent. I will definitely be coming back!

Jakob P. on

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Customer did not leave a comment.

James M. on

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Mike was very friendly not enough stars for how great he is.

jim k. on

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Great service

jim k. on

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Great location

jim k. on

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Good service Location is easy to find

jim k. on

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Great location for Uhaul Rentals very convenient

Lily A. on

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Good service again

Lily A. on

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Great service

Jesus C. on

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Customer did not leave a comment.

Francisco E. on

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Always aid in hooking up trailers, regardless of adding insurance coverage. Thank you..

Taaron I. on

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Customer did not leave a comment.

Ken S. on

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Best place to rent Uhaul service is in South Austin.

James M. on

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These guys are the best. So to be honest my experience was the best. My truck had less fuel then it was supposed to have and the AC in the truck was on the fritz. These guys get five stars because they went out of their way to make things right. I complained when I turned the truck in. No less than 24 hrs later I get a call from the manager. They issued me a credit and apologize for the inconvenience?. In the end I am a happy customer. :)

Steve H. on

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Customer did not leave a comment.

Kennitra J. on

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Great Service

Santos G. on

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Angel was helpful in helping us with rental and checkout

jim k. on

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Service was good truck was good shape all clean no issues

Brandi S. on

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Location was great so was the service

Misal C. on

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Service contractor needed a truck Dollar TIle porvides great service

Misal C. on

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Mike was very helpful he went of his way to get the truck for us. We went to other Uhaul were orginal uhaul was they didn't have it. We will back for some flooring.

Brent D. on

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I had on my reservation that I need an appliance dolly. I was charged for it. When I picked up my truck there was not one. I had to call Uhaul and get them to refund me the cost of the rental.

George T. on

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Jorge Was vert helpful

Tim S. on

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Customer did not leave a comment.

ROBERT W. on

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asked for the large truck when I got there only had a medium truck which meant that I had do two trips, I guess I expected the subject matter experts to know or know to ask for clarification when I asked for the large truck.

Travis H. on

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Customer did not leave a comment.

Mike V. on

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Dollar Tile is great place to rent Uhaul

stephen a. on

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Cool people and good product.

David H. on

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Customer did not leave a comment.

jim k. on

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Great Customer service

Daniel T. on

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I set up to pick up after hours on the 4th via the app at 7:30pm. When I showed up to pick it up. When I used the Get my Truck steps, the second step told me equipment had not been assigned and it gave me a local 512 number to call 24/7. I called twice and got not answer, left a voicemail that was never returned. I called the 1-800 and set up to pick the truck up the next morning, My reservation was supposed to be from 7:30pm July 4 to July 5 at 7:30pm. I payed full price for a truck that I was suppose to have for 24 hours that I actually had for 10 and a half hours. That is frustrating and unfair in my opinion. The guys at Dollar Tile were helpful and professional.

Jacob D. on

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Customer did not leave a comment.

Juan C C. on

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The service at the rental location was ok. The rental truck had the service engine inidcator ON. My personal car was vandalized right outside the rental facility between 9am and 2pm and no one saw anything.

Kennitra C. on

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Great service again in and out

August C. on

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Price was more than quoted.

Ray B. on

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Customer did not leave a comment.

Brandi S. on

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Fast and Friendly service here!

James K. on

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Perfect

michael b. on

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Customer did not leave a comment.

cheryl h. on

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Eric M. on

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Shouldn't let someone reserve a u-haul for 8:30 if the place of business doesn't open till 9 am to pick it up...smh!

William B. on

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Ordered moving blankets but they weren't in the truck. Made a note on contract, they did not charge me for missing mats but they did still charge the regular fee for using them. Also, I filled the gas tank to the same level as I picked it up, but got charged $10 for less than 3 gal. That part was on me I guess because I didn't go in and verify the fuel level before leaving with the truck.

Chris R. on

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Customer did not leave a comment.