Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could have been better signage on the building. Lady in office was not wearing a mask during Covid, but made efforts to socially distance. Otherwise it was fine.
Equipment was well maintained. We always have great service there. Only negative was cab dash had hair all over it and coffee spill in cup holder. Minor oversight. Will rent from them always.
We had a pick up appointment but the office was closed; no note stating will return at ___ time, nothing. We called U-Haul (got number from website) and tried to track down where the keys, paperwork, etc. was. The keys were not in a lock box attached to the truck, they were laying inside the bay of the truck. The man from corporate's comment was "that's not good."
Convenient location, fast service, fuel nearby
Gravel and dirt road / parking places are not particularly great when it is raining.
Make sure the Uhaul is cleaned before it is rented out. The Uhaul I picked up had soda sprayed all over the ceiling and passenger windshield.
The woman that provided our service was extremely helpful and very friendly. She got us all the information we needed and taken care of quickly. We will use this site in the future when needed.
The drop off had too many damn cats. It stuck like cat pee
Excellent location and excellent customer service!
Excellent customer service and great location. Highly recommended!!
They are excellent. The only question would be they appeared to be low on inventory.
excellent location and customer service. Highly recommended!!
Excellent service and great location. Very friendly office which is very important!
Excellent location and excellent customer service!
Excellent location and customer service. Highly recommend this location for all your needs!!
There was smoke in the counter. I don't smoke and it did bother me but it was clean and well maintained. Receptionist was friendly and it was a pleasurable experience.
Excellent service and location
Excellent location and service
Excellent location and service!
Excellent service and location
Excellent location and service!
After traveling to three locations prior for drop off, which ALL no longer existed; had to call an area manager just to find drop off location. Very unnerving to locate a drop off while driving in hope to make the drop off with the proper amount of fuel that didn't exist in the first place. Will never use U-Haul again.
All i can say is Excellent experience all around!
excellent location and excellent customer service
Excellent location and excellent customer service
excellent location and excellent customer service...Highly recommended
Excellent location and excellent customer service!
excellent location and customer service.
Excellent location and Great customer service. Easy to pick up and drop off. Highly Recommended!!
We reserved to pick up on Timberlake Rd and were told the trailer would be there. However, we got a phone call a day before pickup that changed the location. Did not appreciate this.
Excellent location and excellent customer service Highly recommended
excellent location and great customer service
Excellent location and excellent customer service. Highly recommended!!
unable to return trailer at another locate
Very polite person at front desk.
excellent place to rent from and great service!
Easy pickup and friendly
I got called with a confirmation for my truck rental and equipment pick up at a different location than my preferred location, which isnt a big deal but it is 10 miles further which ate into my allotted mileage to drive home before loading up. I get there and my truck is ready to go and i ask about my supplies. The lady says sorry, they don't sell/ have supplies there and i need to go to my original preferred rental location to pick those up, which ate even more into my allotted mileage and time. It is a joke that trucks and supplies are not offered through the same location. I will not be using uhaul again, lucky there is a new penske going in right down the road.
The left rear tire was low. Check it before renting.
Excellent location and exceptional customer service
Customer service was excellent. Friendly staff. We were on our way in no time! Megan was great to work with. Equipment was as expected. Great location to deal with.
Excellent location and exceptional customer service
Excellent location and exceptional staff
excellent location and service
Excellent all around
Great service and location. People there are wonderful!!?
great experience...super customer service!
Excellent customer service and great location.
Very friendly.
Megan was superb in handling my reservation and all was in order when I arrived.
Excellent....Excellent customer service and location. Highly recommend!!
Excellent location and staff. Highly recommended!!
They had no equipment there to rent. Why?! Last time they had a selection. Are you short on equipment? How can anyone rent and you make money if there is no equipment?
excellent people and location
All i can say is EXCELLENT everything!!!!
absolutely the best place to rent ever!
This location took inadequate action regarding safety issues on my truck.
The radio in the truck was terrible and did not work properly.
BEST PLACE EVER TO RENT FROM
EXCELLENT EXCELLENT EXCELLENT PLACE TO RENT FROM
Excellent place to rent from. Easy, convenient and excellent customer service! Would recommend to eveyone!!!!
EXCELLENT PLACE TO RENT AND GREAT CUSTOMER SERVICE!!!!
THE RETURN PROCESS AT THIS FACILITY WAS VERY EASY. THE PERSONNEL VERY FRIENDLY. LOVE THE CATS!!
excellent place to rent from. customer service was awesome and easy access. Would recommend to everyone!
Very nice and polite staff. It was a smooth and stress free rental. I'm going back.
It's ok
EXCELLENT SERVICE AND GREAT LOCATION. WOULD RECOMMEND TO ANYONE!!
excellent service and great people. would recommend to everyone!
EXCELLENT SERVICE!
The only complaint I have is that the headlight high beams did not work. If you clicked the high beams on, the headlights would go out.
We dropped off the rental after closing. Didn't see any personel
