Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bad service and bad customer service and bad insurance and not god insurance and laying people i called and they answered after 1 hours and laying too much
Although we found out we could have dropped off closer to home, the people who greeted up were amazing! Again, not cool uhaul for making us drive 45 minutes to drop the truck off and add MORE fuel when we could have used a closer location
They should honor the agreement they make with the customer, so the poor customer would not be charged extra.
The great moving experience using uhaul
Jodi and Bruce are the greatest! Bruce hitched it up for me. And even gave me an electrical adaptor to borrow.
Have the vehicle clean...and capacity to complete the contract either online or in paper format. 30 minute wait at pick up and truck had 16miles remaining in gas tank with no gas station in Clanwilliam.
Terrible overall experience. Had to pick up the truck 150 kms away from my chosen pick-up location. None of the requested equipment was available (dolly, pads, trolly). The truck was an hour late arriving to the pick-up location (in the middle of nowhere) so had to wait. The information being told to me very the phone was inconsistent with what was in the emails that were sent to me. I had to pay a lot more for gas and it took us many additional hours of driving and work due to pick-up and drop-offocations being very far way from our starting point and destination. Information on the website was not updated when U-Haul updated my order causing confusion at pick-up location. Awful experience.
The service in Clanwilliam Mb. was excellent!!!! They went out of their way to help me.
Selection
Very friendly and helpful staff
