Good customer serviceRaymond P.
Douglas Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Jeff P.
More lighting in the parking lotTravis H.
This location saved my hide the morning of my reservation. I accidentally went to the wrong location and they helped transfer my reservation so I did not have to get a Lyft cab to travel to the other locale. Being that it was the morning of setting up for my wedding, it REALLY helped me out. A million thanks.Chad H.
We did not pick this location to pick up our truck. Our confirmation clearly stated the location we wanted to pick up our truck. This location also did not have the furniture blankets were reserved.KYLE W.
Customer did not leave a comment.Jesscia G.
Customer did not leave a comment.Kyja O.
Had to hook up ourselves. Didn't even offer. Was not the location we signed up for on line.David P.
Customer did not leave a comment.brent R.
Computer system was not working. They could not find reservation. Ordered dolly and they said they did not have one. Had no pins available for hitch to purchase. Left signal light out and did not offer any help. Said we could take trailer to a place in white bear lake to fix it. Entire experience was AWFUL!Wade M.
Customer did not leave a comment.reginald L.
Make it more clear when what you originally requested for check out options changes. I was frustrated because I was expecting to be able to speak with a real person at the Uhaul pickup site, and when we realized that the two dollies I had reserved were not in the truck, we were frustrated to realize there wasn't anything we could do because the location was closed from Saturday to Monday.Austin S.
Cab reeked of cigarette smoke.I have breathing problems. Not happy with that part.JP F.
Nothing to improve at this location....atanas H.
Customer did not leave a comment.Colette G.
Customer did not leave a comment.Sara K.
Everything was greatBetty N.
Im impressed with the way things workedSteven J.
Customer did not leave a comment.sean M.
Customer did not leave a comment.Dan S.
Customer did not leave a comment.travis S.
Location was a bit tough to find. My brother-in-law happened to see a truck down at the end of the building. If he hasn't seen that, we'd have been driving around for a bit!Dustin B.
Customer did not leave a comment.Daniel K.
I thought I reserved at a different location so I was very disappointed when I showed up at such a small location. They didn't have anything I wanted besides the truck. No dolly, furniture pads, boxes. Would not pick up at this location again. It would be an ok drop off.Meagan C.
Customer did not leave a comment.caitlin R.
Every time I rent a Uhaul you guys are always the best to me. I thank you guys very muchTadasha C.
Picking up was easy and efficient. Overall, great experience.Kathryn N.
Customer did not leave a comment.Rick L.
Apparently there are two drop off locations right next to each other and it's easy to confuse the two- especially after hours. Even after parking the truck next to 2 other trucks after hours and talking to three different people about where the truck was dropped they continued calling for three days to see if we dropped the truck off. Don't know if this happens often but it was frustrating.Peter B.
Uhaul's customer service failed to provide me important information when I specifically requested it. I got to the location and they didn't have the unit I specifically asked for.Yvonne A.
Stopped at Uhaul location, but was told I had to go to another one. I got to the other location but they didn't have the sofa covers. So after getting the truck, I had to go over to the first location to get the covers. Then when I filled up the tank before dropping it off, I found that the tank was not actually full when we picked it up. It looked like it was. I have pictures to prove it. These two reasons is why the poor rating. Otherwise it was a good experience.Jamie Z.
I rented a trailer to go one way for one day. They charged me for three days and the guy said they will refund you when you drop it off. They had the drop off location wrong and he couldn't fix that either. When I dropped it off the lady got on the phone and they refunded me $20? Now I have to call and talk to someone else to get this figured out?LEE B.
Customer did not leave a comment.margareta P.
No visible sign stating which door to enter, all doors were locked, had to go to the next door company to request for uhaul service.Phong V.
Ensure wipers are functional...Jonathan H.
Didn't really prepare for arrival. Slow check in and hook up. Poor serviceGary T.
The young man who helped me went out of his way to make sure my rental was ready and accessible even though Minneapolis had over 12 inches of snow the previous evening. They even contacted me to make sure that I understood their lot was snow covered and their plow service had not been through yet. They had the car dolly inside overnight to prevent it from being buried in the snow. The service was prompt, friendly and went way beyond what we required - I would highly recommend this location and in particular their staff for their excellent service and help.Gerald G.
Location was a little hard to get in/out of due to small parking lot, but we did not have any real issues. Staff was helpful and friendly.Mark V.
Customer did not leave a comment.TERI S.
Being that it's located just BEHIND the U-Haul store that is easily seen, it's a little strange. I live in south Minneapolis, so that's why the N/A on the "recommend". But it did have the truck I needed on a very short notice, and everyone was super nice. Thank you!Dawn U.
Customer did not leave a comment.Jared C.
Customer did not leave a comment.JOHNATHAN T.
Customer did not leave a comment.DAVID S.
nice truck. good rental experience.Peter O.
24 hour drop...nice optionKARI R.
Customer did not leave a comment.MATTHEW J.
Really friendly and would use this location again for sure and recommend to anyone looking to rent.Brett B.
we loved the receptionist who helped us out!!ANNETTE K.
Arrived at 9:00 to pick up my rental. The woman was roaming around the parking lot. She came into the building and started writing up my order at 9:15 and I told her that I was moving my daughter to St. Cloud State University. I was charged for 170 miles. I live less than a mile from the Uhaul location. There is no way we put on 170 miles on that truck. Not sure if the previous customers mileage was added to our bill. Not right!!Renee H.
odd location in a business strip with only a small sign on the door. Check in was okay but then the women was giving incorrect information on how to hook up. If I hadn't called my husband to drive over and look the trailer would have detached!!ANN L.
Customer did not leave a comment.HELEN A.
Customer did not leave a comment.ROBERT W.
The roof of the truck had a leak. Rain water soaked my mattress. This was extremely disappointing. I will be filing a claim. I understand that U-Haul recommends bagging all items and they say their trucks are water-resistant, not waterproof. Regardless, I expect more. I will consider other truck rental companies before U-Haul in the future.DANIEL P.
The truck we rented must have been used to store dollies. It was not a big deal to take them out so I could put my own stuff in, but I had to make an extra trip back to my house to pick the up before I could return the truck, so it ended up costing me $2 or so. Like I said, not a big deal, but it cost me time and money.Patrick T.
Customer did not leave a comment.JEFF S.
Excellent service. New trailer - excellent condition - followed behind truck without any problems.GREGORY M.
Customer did not leave a comment.ALAN D.
I dropped off the truck after hours so I wasn't able to see the offices or have contact with anyone working there. It was easy to find & easy to drop off the truck & there was a drop off box for the key & the contract which was convenient. The customer rep who helped me over the phone did a great job.aida H.
Customer did not leave a comment.Shane W.
Excellent service, great truck. Made moving day less stressful with ease of pickup and drop off of truck. Thank you!Anthony F.
VERY helpful. Made it easy for me to help my daughter get a Uhaul even though I am out of state. Excellent service. Very friendlyJAY G.
Not a whole lot.SCOTT S.
Customer did not leave a comment.MARY W.
Customer did not leave a comment.LINH N.
Customer did not leave a comment.JACKIE S.
Customer did not leave a comment.DAVID S.
some of the worst customer service i have ever had in my life. i was misquoted and when the issue was brought up nothing was done to try and fix the problem. it will be very unlikely that i will ever use this company againMegan M.
I needed a location in Minneapolis (and I live about 7 blocks away from a UHaul) and I was routed to a location 15 miles away. Annoying when you have to pay for every mile.KARA H.
Customer did not leave a comment.Laura P.
Customer did not leave a comment.KRISTEN S.
Customer did not leave a comment.JEAN T.
Customer did not leave a comment.John B.
Personnel was very helpful when we picked up our truck. A thorough job of inspecting the truck.DAVID D.
Had wrong mileage and over charged. When called said would refund but haven't.rita B.
Truck was not ready when promised when reservation was made. Location had "who cares" attitude.CHRIS S.
Customer did not leave a comment.CHELSEA T.
U-haul office location in the office complex was confusing. Larger signs indicating this is a U-Haul facility not associated with the Lakeland facility would help and the correct address for weekday vs weekend reservations.venkateswara K.
Customer did not leave a comment.monica S.
Customer did not leave a comment.SCOTT S.
Customer did not leave a comment.Cheyanne D.
Customer did not leave a comment.LEAH D.
Customer did not leave a comment.WYNN A.
Customer did not leave a comment.SEAN U.
Customer did not leave a comment.Rodney D.
The location was not clearly marked. Actual address was not as listed on Uhaul's communications. Nobody checked over the trailer when I brought it in. I was simply told to drop the trailer at the end of the lot and they would take care of it. This was not unexpected based on my experience when obtaining the trailer. It seems no one checks over the equipment before, or after, it is rented. Again, the drop-off location was changed during my rental. It looks like Uhaul uses their customers to transfer their equipment to where it is needed, not where convenient for the customer. Why offer me the choice of location if it is going to be changed after I pick up the equipment? Overall, I am not too impressed with Uhaul and would not use them again if I had any other choice.Michael K.
Customer did not leave a comment.BRUCE B.
Requested furniture blankets with order. This facility does not have furniture blankets. Would have been nice to know before we picked up the trailer 2000 miles from home.MARC O.
Customer did not leave a comment.tyler N.
Customer did not leave a comment.LILLIAN P.
The staff is very friendlyJEFF S.
Customer did not leave a comment.NANCY A.
Customer did not leave a comment.JEFF S.
Customer did not leave a comment.CATHLEEN C.
I came earlier than they were prepared for me and the normal counter person was at lunch. Someone else started the paperwork for me until she returned. The one problem we had was trying to get the trailer off our hitch at the drop off location. There should have been more instruction on that when they were told we had never towed anything before. (I didn't realize that there was info in the pamphlet about how to unhook the trailer until I was filing the paperwork later.) Just make sure the renter is aware. Thank you.LYNN S.
Keep up the good work.Edward B.
Excellent Customer Service!Melanie F.
Very Professional.Melanie F.
Explain things more efficently. Things were not explained well at all and I felt overcharged. Also I had to pay a 100$ CASH deposit and they stated they need to send me a check in 7-10 business days well its been 21 days and I have yet to recieve it. If i'm paying cash I should be getting cash back not a check.ELENIE G.