Customer Reviews for E D Coat Inc Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of E D Coat Inc Rentals

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Ida M. on

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More parking space for returns. It took us a couple of minutes to find parking. Luckily, Antonio was available to take it off our hands :) he was really helpful.

Kito L. on

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The worse experience every... Next time I'll get a truck from Home Depot. Problem still not resolve.

Kent R. on

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Eli D. on

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I've been charged 50% more than my contract for no reason.

Robert L. on

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Fire the guy that works the desk because he sucks at customer service. I reserved a truck for 9 am and didn't get to leave until 945 am. This is unacceptable. It was the first of the month and there is no excuse for not staffing the office out to deal with the volume of customers. Other customers complained to me that he was rude to them and slow. When I expressed that I was dissatisfied with my experience, the clerk said behind my back that I had an attitude. I replied that I did have an attitude because I was not receiving the service I paid for in a courteous and timely manner. I had a schedule and lots of stuff to get done that day, just like anyone in the middle of a move. The clerk was impatient with me and the other customers and was rude on top of that. He threatened to "not let me have a truck" at one point during the interaction because he didn't want to hear what I had to say. If I behaved this way at my job I would be fired. The reservation also indicated that I would be able to retrieve the vehicle using an app, and that was not possible at this location. My time was wasted and I felt disrespected by someone who was failing to perform on every level. I didn't receive an apology or any consideration for my trouble.

Michael K. on

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The gentleman Antonio needs to learn how to interact with people better. Causing major issues with customers who were patiently waiting for trucks and when they tried to ask questions, he completely dismissed them and gave them some very rude comments. I don’t think it’s fair to over book trucks and then blame the customer for the issue. I would hope that you can do better in the future. I will not be recommending this location due to this intense situation.

David M. on

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You charged me for a gallon and a half of gas, even though I returned it with 1/8 of a tank more than when I picked it up.

Jason S. on

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The truck was not swept out before we got it. Our pick up time was 915, we got the truck at 11am. They changed the location of pick up at the last minute.

Daniel T. on

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Musa S. on

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Bad management and and horrible staff

Karen B. on

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This place was really sketchy and they didnt go over the truck with me and didnt seem to want to be bothered with protocol and the charged me for gas the next day even though I brought it back with more gas that I got it with and cant get a hold of anyone related to this location to dispute the charge very unhappy and disillusioned with uhaul !!!!!!!

Sarah M. on

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The lady I talked to on the phone and the man at the location told us to put the keys in the drop box without going through the return process with us. Then the next day I had a fee on the final receipt for gas. They stated it was at a quarter tank when it was really at a half tank. I’m still trying to get everything cleared up, but who knows since we didn’t actually going over everything.

Joseph F. on

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The night clerk was such a nice guy and very helpful. Honestly were it not for him I would have given one star.

Hannah D. on

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An employee was unable to come to work, so we had to connect remotely. It took an hour to get our moving van. The moving van they gave us was out of battery, so we had to wait even longer to get another van.

Jeremy M. on

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do the "truck share", the staff is a bit overloaded during peak pickup time. Get a coffee before and be prepared to wait 15-30min.

Keena R. on

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Simon W. on

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Dorcy S. on

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Camden T. on

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Friendly workers, went out of their way to make my experience better, highly recommended!

Akriti B. on

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Rude, incredibly unprofessional staff. The truck they gave me was not fully fueled, but the contract they handed me stated that it was. When I disputed it, they made a note of it on mine and their copy of the contract but did not make the correction in the system. When I got to my drop off location, I fueled it only to the amount that it had when I picked it up, but was charged for fueling because E D Coat Rentals did not update it in the system. Also why does E D Coat Rental even provide a damn phone number if they never pick it up - I must have tried calling them over 15 times in the span of four days. Worst experience, will not be renting with UHaul again.

Thomas M. on

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The rental was quick and efficient. Return was easy and also very fast. Even though I reserved the trailer for a week, I returned it early and they credited me with the days I didn't use, very much appreciated.

Natasha A. on

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The older guy at the location was very rude

Tanya D. on

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I was forcibly moved locations from the central storage uhaul pick up location due to an unnoticed “training day off”. I was extremely frustrated.

Christopher J. on

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James A. on

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NOT THE FAULT OF THE LOCATION. I was delayed for two hours because the trailer I reserved was not available.

Skip R. on

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Would have given a higher review but the computer system had ongoing problems and, despite having done online "express check-in", actual check-in took a really long time. At least this was offset by the great interaction with the equipment manager, both coming and going.

Adam D. on

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truck not ready. Waited over 1.5 hours to pick up. Charged me for two dolly rental when clearly only had one. Please drop this location - poor experience.

Sandra T. on

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Antonio was a gentleman and very helpful!!!

Maryann H. on

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Edward F. on

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there was a long wait, but the staff were apologetic and attentive. no complaints at all

Jordan B. on

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ABSOLUTELY AWFUL. The site manager, Lisa, was "working from home". This meant that there was no computer on-site. One client showed up early and their truck was not there. They had to troubleshoot this with Lisa over the phone. He was put on hold, and every other client had to wait 45-60 minutes because Lisa was not on-site and couldn't serve more than one person at a time. She needs to be there otherwise every single client waits while she is on hold with dispatch. Terrible. If she was there, she could be on hold solving the missing truck issue and she could've processed all the other clients in short order.

Brett O. on

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Customer did not leave a comment.