Customer did not leave a comment.WAUSAUMOUTOUIKW S.
Customer Reviews for Eagle River Body & Paint
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super nice staff and very helpful. Got great service there.Aga F.
Customer did not leave a comment.Daryl S.
Office was filthy and person who helped me looked like he just crawled out from under a rockGarth T.
Very accommodating, the guy who worked there stayed longer so I could pick up the truck in person.sibylle S.
I'm grateful there's a U-Haul station in Eagle River. I'm grateful there was a truck available to rent on short notice. I don't appreciate that it was overpriced when I only needed it for 2 hours locally and I was charged over $100 when all was said and done when I had anticipating renting a truck for 2 hours for $29.95. Butâ€¦ The place is so pathetically sad looking. I didn't mind so much that the truck was not that clean, but when I was in the waiting room waiting for the service man to complete my order three mice ran through. I was caught off guard with the first one, creeped out by the second one, and completely horrified by the third one- considering I had only been in there for five minutes.Prairie D.
The online service, I wasted an hour figuring out how to check in and get the truck, and you guys did not add another hour to my rental. The service just sucked overall.Thomas A.
Please remember to look in the back of the equipment prior to renting. As a customer I should have done the same. There was a dolly and some moving pads I I not know I had! The equipment was dirty on the outside, but this time of year in the area, it is uunderstandable. Otherwise a polite and great customer service!Greg M.
Customer did not leave a comment.DOUGLAS P.
Please ensure that the location is open during the scheduled hours. On numerous trips, I've arrived at or after the 10 am opening and no one arrives until 30-45 minutes later.James M.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.MONIQUE B.
I would encourage anybody who rents from this location to strongly consider another location. We reserved a 10' truck with a ramp. We picked up the truck and didn't know it didn't come with a ramp (because we weren't told this, and apparently 10 footers never have them), and couldn't see there was no ramp because the back of the truck was covered in snow. As soon as we found out there was no ramp, we returned it to instead rent a 15' truck. We were charged $55 for the following: less than 1 hour of time for the 12 mile round trip, 2 gallons of gas (for 12 miles?), and 12 miles of travel. No credit or refund was offered, and I was told that we had to be charged the full amount because they couldn't rent that truck to anybody else... while I had it for an hour, and while 2 or 3 other 10 footers where sitting unused in their lot - there was literally zero opportunity cost to this location. This was a really special level of customer service, capped off by the kid that worker there on Saturday speeding into the lot, fish-tailing on the snow and ice, and then ordering a pizza from Dominoes online while kind of paying attention to my wife and I, the only paying customers. The "Poor" rating is a reflection of the lousy customer service I received when communicating my concern about the $55 charge, the limitations on communication (we reserved the truck WEEKS ago, giving them ample time to tell us about the no-ramp issue with our truck), the truck being filthy on the outside and covered with snow, and the in-store attendant being preoccupied with his pizza order. At least their posted business license expired in 2011.Jason M.
When I arrived there was another customer parked out front to pick up a uhaul they had reserved at ten am as well. We waited until ten thirty until we were able to get into the building. The guy at the desk said he was in the back resetting the router because they were having internet problems. He didn't apologize or call the people with reservations. The building was just locked and all the lights were off. I wanted to upgrade to a larger truck and he allowed me to and asked if I wanted the appliance dolly still. I said yes. He had me sign the paperwork but did not update it for the vehicle I upgraded to so there was no way for me to tell what the mileage was on the vehicle I was using. He also did not give me instructions on return process or where to locate the dolly I reserved. Just handed me the key. At drop off they were closed so I wasn't able to request my refund of the dolly in person.Mikayla T.
I can't think of a thing, to improve the service. they were so great at the way they do business here in Eagle River AK.the U-Haul truck was clean and it ran really great. i will come back here any time i need a moving truck, or a large pull trailer to hall fire wood. I ThankYou All !!! at Eagle River U-Haul. Johnny B.john B.
Customer did not leave a comment.Don F.
If early morning pickup should park truck inside if possible for inspection before leaving. Had a hard time getting back door open to inspect insideDale T.
Customer did not leave a comment.Brandon W.
The overall experience was adequate but the truck had a piece of a receipt stuck in the fold of the driver's seat and another piece of paper on the floor by the pedals (obviously not cleaned). In addition, the truck windshield was covered in snow and ice upon arrival, it seems like the truck should be in a drivable state upon pick up.Ryan B.
Yet another flawless rental. I did see an earlier poster complaining that the place wasn't open at the time of his/her specified rental... The hours of operation at each selected location is visible on screen when making the rental online. lolKENT K.
Pretty tough to hook up the 6x12 trailer yourself without a jack to raise it up. Didn't help that everything was frozen. Would be nice if they volunteered to help you from the start instead of having to go back in and ask. Otherwise everything was fine.Mike M.
I originally set up to pick my rental truck up at this location, when I arrived at my pick up time, there were no employees to be found and the office was shut down. This was well before this location should have been closed. After being on hold for 25 minutes with your main costumer service number I was then instructed to drive another 25 minutes farther away from my destination. The people I had lined out to help me move we're waiting around for an hour and a half while I sorted out this mess. No compensation was offered for this huge inconvenience. I understand that mistakes happen, but I feel that I should have been compensated for the lack of communication and time wasted.Zechariah A.
Customer did not leave a comment.Thomas M.
Nice personal!Treyonna S.
Customer did not leave a comment.Edward M.
Customer did not leave a comment.Marshall R.
Customer did not leave a comment.KENT K.
Customer did not leave a comment.BRANDON N.
Customer did not leave a comment.Todd C.
The back was not clean. The ignition didn't work right. The location charged me for fuel even though the gauge showed full (I have pictures). It's a rotten vendor.Dakota R.
Make the app. more user friendly. elderly not very "smart phone" savvy.bryan A.
Another great rental from this location... friendly, fast, and nice.KENT K.
Customer did not leave a comment.Roger H.
Customer did not leave a comment.SHERI B.
Lionel the Eagle River location! They are so helpful and always give great customer servicenicole W.
Customer did not leave a comment.Leslie R.
The truck was great... and the location was friendly and a pleasure to work with... will definitely recommend to anyone I know.KENT K.
It's important to me for the location to be open at or before my scheduled appointment. They didn't open until 40 minutes after their scheduled open time.James M.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Lisa A.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Sage A.
Customer did not leave a comment.Eric G.
They provided great service, it was easy - I was in and out! Thank you!Kevin S M.
Customer did not leave a comment.Doug O.
Customer did not leave a comment.Adrian P.
Customer did not leave a comment.James M.
Customer did not leave a comment.Ashley J.
Had to work the key to start the vehicle and the app was not workingKeith C.
Eagle River location provided excellent equipment and service.Mark N.
Customer did not leave a comment.Wausaumoutouikwe S.
Issue was that I was contacted by some caller about turning in my u-haul rental days after I turned it in. I turned in the keys in the return box, was witnessed by a male employee at the station. I haven't been told that the vehicle is secure (which I know it is), but a company that calls me about such matters (as if my fault) should show courtesy and let me know all is good. That's good business.Ralph A.
Customer did not leave a comment.Craig G.
An appliance dolly and packing blankets were requested but not provided. Made the move more difficultKeith C.
Customer did not leave a comment.John M.
Ensure the employee is available at the scheduled meet time. Employee showed up 45 minutes late after making repeated phone calls to business. Vehicle has food strewn on the seats and sticky spill on the floor.James M.
I did the mobile pick up and return, which is very convenient, and I didn't have to go inside or talk to anyone. But it takes a while. And just when you think you're done, it takes another 3-4 minutes for activation. Still, it was easy and convenient. Return took almost as long, but at least there wasn't the 3-4 minute wait for activation. ?? Be prepared to take lots of pictures, of yourself, your ID, the truck, the odometer and fuel gauge, etc, :)Glenys B.
They was nice ?? and friendlySteven B.
Actually have the vehicle at the location chosen and update locations online.Katrina T.
Keep doing what you're doing. The staff is attentive, helpful and knowledgeable about towing, applications for their equipment, and safe towing practices. Thank you !David W.
The truck was dirty when I picked it up. I had to mop the inside of the box before I would put my belongings in this truck. The interior of the cab was also dirty, not cluttered with trash but dusty and dirty. I had also requested blankets to use for my move but they didn't have the number I requested (36) and the ones they had were also dusty and dirty, the gentleman pulled them from the body shop, they weren't bagged and had car dust and dirty all over them. I went to another store to get blankets to use for the move. I don't think I'll use this store again for my moving or truck needs.Brian H.
Customer did not leave a comment.Peter B.
I tried checking in using the online app and it didn't work for me, so I ended up just putting the keys and contract in the box.Christopher L.
Customer did not leave a comment.Bradley S.
Customer did not leave a comment.Steven B.
When checking out I was told the facility would be open until 6pm. I returned at 5:42 pm and the shop was already closed. The key fob did not fit in the dropbox.Steven S.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Tyrone R.
Fast, friendly service in a convenient locationAbbe S.
Customer did not leave a comment.Jordan F.
Customer did not leave a comment.Russell L.
Even though the sales person swept the snow off there was ice that I had to clean off and thaw out the straps so I could load my car. it took a whole two hours extra to do what I needed to do.MICHAEL B.
Customer did not leave a comment.Caleb R.
Customer did not leave a comment.Jason E.
Customer did not leave a comment.Micheal L.
Customer did not leave a comment.Juraj B.
Customer did not leave a comment.Sheena H.
Customer did not leave a comment.Sharon T.
Customer did not leave a comment.juan L.
Either move the studded tires to the front or put all 4 on. Couldn't use the uhaul in the snow. I could not control it at all and didnt get any moving done.Brittany R.
Customer did not leave a comment.Brad C.
The internet reservation did not work, neither did the app. The app wouldn't even let us create an account after we downloaded it. The local store was easy to work with but corporate U-haul has some serious issues to work out if they want to keep business.Joshua L.
Customer did not leave a comment.Aaron H.
I have been billed twice what the contract was. It looks like I was billed twice for the same rental.Greg C.
The young men that service the customers are slow and have Zero skills for this type of work. The computer system is very slow and not user friendly. Its the only U-Haul in Eagle River and we are stuck with this poor service. I'll drive to Anchorage in the future.Robert W.
I showed up and nobody was there for 45 minutes, I called and I could hear the phone ringing and no one picked up, I ended up having to order an Uber XL. I called the 800 number to get a refund and the dumb broad on the phone said to get my refund from the people inside, how am I supposed to do that if no one is at the location??!! Will not be coming backKathy S.
Two employees came outside before I even got out of my vehicle and assisted in backing and stowing the trailer. A hiccup with check-in process because it showed it had not been returned a week after we dropped it off and I received a call, but they fixed it immediately once contacted.Salvador E.
Broken windshield, seat belt light and ding always on. warning about low tire. Told to just disregard. They haven't had time ti fix. Gas was at less than 3/4 tank. Brought to renters attention. Returned with same. Was charged for fill up. An additional $40.00 for 9 gallons. Was charged for extra day. Returned a day early. was told OK to do even though the location was closed. All windows were very dirty. Had to wash inside and out before getting on highway. And was charged for insurance which I had denied since my own insurance already covers a rental.martha R.
Customer did not leave a comment.Marsha G.
Vaughn was excellent!!Sandra C.
Customer did not leave a comment.ola S.
The young man that helped us with the trailer was kind and knowledgeable. I very much appreciated his help!lisa S.
Customer did not leave a comment.Christian F.
I called a week in advance to make the reservation and also spoke to a Uhaul employee the day of pick up. 2 Uhaul employees/representatives told me $89 TOTAL for a two day rental. Customer service was good, however, nobody told me about the â€œ$16 coverage feeâ€ only spoke of a total rental fee of $89. Both employees had a few opportunities each when I asked â€œ$89 for two days, right?â€ yet nobody had the decency to tell me about additional fees AFTER the total. I feel I got nickel and dimed because I received an email AFTER everything is done and returned. If someone would've told me, on the phone and/or in person, â€œtotal, plus insurance for a flat tire, etc. for 2 daysâ€ I'd be ok with it and understand. Insurance in a rental company is business as usual; as should letting customers know of any fees. Aside from hidden fees, the rental was in a convenient location, convenient weekend hours, and properly maintained equipment.Harley S.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.Tom J.