Customer did not leave a comment.
Carl L.
Customer Reviews for Eagle River Body & Paint
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff! Great attitude
Russell E. W.Fuel tank had a hole drilled in it.
BRIAN R.Great customer service!
Russell E. W.Highly recommend! The owner, Adam, his co-workers, and his dog are all awesome. Just normal hard working individuals with an amazing shop that they're remodeling (February 2023). They were closed, but they still rented to me, cleaned the vehicle immediately, and were extremely courteous and helpful with the process. They're tucked back a little and without signage by the main road, but if you turned at the hospital entrance, you're going the right way - just keep going down the road and they're to the left.
Tylor M.Truck was rented for 12:30. At 12:45 the attendant showed up with his lunch and did not say anything for being late. Then, instead of having my truck ready to go, he pulled it out of a snowbank and half-heartedly cleaned off the large amount of snow the truck had accumulated. Truck was fine.
Bradley B.Office is in a building that appears to be undergoing some long term renovations. Staff was awesome though, which is what matters. Truck was kind of beat up, probably the worst truck I have ever rented with uhaul as far as torn seats, engine noise, exhaust smell, etc., but it did the job.
Paul C.Two tires were refilled at start of rental by the company. They were very low again and van gave warnings about low air in same tires by the time we returned the van. Felt unsafe to drive. Took over an hour to warm up van and thaw window even after scraping. Frost was all over inside of window too. There was a check engine light on as well. It seems manager, Jeff, is aware of these issues and has neglected to fix them. Felt unsafe driving after discovered tire issues, and couldn't use for what I'd intended. Employee tried their best and was friendly, but management wasn't helpful. Also had 2 feet of snow fall in 24 hours. Schools closed for 3 days. Many roads, mine included, not plowed for two days. I got stuck with van for extra days because I literally was stuck. With the tire issues and inability to thaw windows to drive safely, on top of two feet of snow and unsafe roads, I hoped I might get a discount there since snow and road conditions were out of my control. Nope. Not only did I get a van which felt unsafe to drive, I am also frustrated with the lack of customer service during a city wide major snow event. I've used uhaul many times before and generally it's been positive. This is my first time using this location and after this experience, I don't fully trust the quality of the upkeep on their vehicles. A safe, well maintained vehicle should be the standard. I'd hesitate to recommend or use again.
Savanah F.The check in process was terrible. It took us over an hour to get checked in to phone calls. Something that I was told. Will take 10 minutes took over an hour. I was very frustrated. One of the front lights did not work so we couldn't drive it at night but I know things happen.
Juanita F.It was a nice ride & with great customer service. No complaints.
melidy G.Original car trailer reservation was at Blue Lupine Dr location in Wasilla. Showed up and car trailer was not there. This caused a huge problem as much was put into the planning to get the move done on that day. Eagle River location came through and we went there instead, but the whole affair cost me time, aggravation and money..
Christopher S.Easy and straight forward. Very flexible
Frank W.I was very happy with the truck. Drove well. When I had to keep it a few extra days it was not a problem. When I returned the truck and left I received a call from them that there was an error in the bill and could I please return. I found out when traded for a larger truck the mileage was not entered and I would have been charged more for it. Thank you for catching the error. Sincerely Happy customer.
Kathy K.Eagle River body and paint was very understanding when I needed to extend my rental day to day from unforseen circumstances. Made my experience with them very good. I would recommend them to anyone. Even left an orange vest outside for me so I could go to the dump after their store closed.
Christopher B.The roof of the truck leaked and got all of our stuff that was sitting inside the trailer wet. The antique grandfather clock I was moving now has water damage.
Cassandra R.Maybe keep your word on making the arrangements. I left messages with the drop off location concerning the mileages and they disreguarded anything I said and did not contact me to clarify. Multiple notes were made on the account and obviously ignored and charged me for anyway.
DORIS F.Had to get/load my own follies which is asked/paid for. Next time would be nice if they were in the rental vehicle already. Otherwise smooth procedure-went well
Jane Q.Today was very frustrating. My rental for a 6x 12 that I reserved over a month ago was given to the wrong person, but I wasn't told that until over 2 hours of waiting past my pick up time. No assistance was given in finding alternative options.
Lea P.Not a thing.
Michael L.This location did fine. The help was professional. The condition of the truck was pathetic. It had a check engine light on it had a cracked windshield it really wasn't clean in the back of it and it leaked all over our stuff while it was raining during the move. The truck had 169,000 miles on it. I think it was time to retire that truck.
JOE B.The U-haul workers at this location were extremely helpful and professional. I was given good instructions on safely hooking up and using the equipment as well as a thorough inspection of the equipment. Most definitely would recommend this U-haul.
Anthony D.Add a seat to the van we rented. The sales representative said, there were 3 seats. There were only two.
James B.The agent was very helpful
Douglas C.You guys were fast and had wgat i needed
ROBIN M.Customer service was good but the passenger rearview mirror was broken and was a real safety concern since I couldn't use it. I only had one mirror and that was the driver side one.
IAN A.The young man doing the booking is really nice and helpful. Very personable. I was very happy with all.
Martha R.Remove studded winter tires. Law requires removal by April 15. I fine is $50 a tire. I was stopped by the local police department during my rental. No citation was issued at the time.
Lise' S.Thanks
david A.Tell the Anchorage office not to hassle customers about things related to operations. I dropped off the van a half hour early yesterday. Got a call from someone at the Anchorage uhaul asking me if I still had the van even though I dropped off the keys. Then was told I would be charged an extra day if I didn't get in touch with the Eagle River location about some crap having to do with the checkout process. The reason why it hadn't been checked out yet is because the Eagle River location wasn't open until 10. I got the call at 8:50. So when I did get a hold of the Eagle River location, they told me not to worry about it. Unneeded stress and a waste of my time when I did everything right. Tell whoever is in charge in Anchorage they should talk to employees first instead of bothering customers about stupid stuff that has nothing to do with them.
Thomas S.The back of the truck was quite dirty when I picked it up.
Nathan H.Late and poor customer service
Rochelle B.The staff was very helpful especially considering he was working out of a trailer. Hopefully they will be able to repair their fire damaged building soon. 10/10 will recommend to others.
Christopher S.Great service by Vaughn
William G.The facility was recently damaged by a fire to adjacent body shop. No Uhaul rep in uniform available to turn in keys. Was instructed to give to worker at location. He must be doing dual duty because my reservation closed successfully. That experience could have been avoided if the Uhaul app worked properly. It is convenient for customers in Eagle River and will be better overall once building is restored and the bugs in the app are addressed.
Courtney W.Nice guy, but the truck was not ready. May not be their fault but the truck had a crack across the entire width of the windshield (below vision line though); which may be illegal and does not inspire confidence. Steering was wonky. When going straight down the road the steering wheel is not level; tilts 30 Deg to the right making it less than ideal to hold and again, does not inspire confidence. Shifter was not smooth to operate. 98,000 plus miles and looked it. Overall it did not inspire confidence.
Todd S.The app sucked and did not work well
William M.Great service
Don F.The inside of the windshield was dirty, which became evident when we began driving into the sun. Of course, being on the freeway is not a good time to clean your windshields! Other than that, everything was fine.
DANIEL K.Great customer service. Very impressed with how patient and helpful they were
Dave S.I was informed the tank was full, which it was not, on precheck. I filled the tank anyway
ROBERT A.Convenient and great service!
Scott I.Love this location, mobile checkout and simple return process, always have the vehicle size I need!
LeRoy R.Very easy to work with . Von was easy to work with as well.
Richard L.Very helpful Customer Service and help with initial connection and testing all lights.
Steven S.Proprietor very professional, very helpful and assisted me with a fuse situation declining to charge me, to get my light working on trailer plug. I had left another U-Haul service I had made reservations with (old Seward Hwy) after they refused me service of rental when he couldn't identify fuse problem. Wasted time and very frustrating. I'll always hold the Snowmobile Dr Store in highest regard. Thanks.
JERRY J.I ordered a uhaul in Eagle River, AK to drive to FL and the day before I was supposed to pick up the trailer I got a call from Karen saying I needed to drive 3hrs north if I wanted that trailer because there were none at the Eagle River location. She then told me I would be compensated 200 dollars for the drive and rudely asked if I wanted it or not. So I said yes because I was retiring from the military and didn't really have a choice. When I arrived in Glenn Allen,AK I received a call saying the trailer was in Eagle River ready for pick up. I asked why I was told I had to drive 3 hrs north to get it then and was told “there must have been some miss communicationâ€. So I drive 3 hrs back to Eagle River to get the trailer and to my surprise was not compensated 200 dollars as promised after missing a day of work and driving over 360 miles. When I called Karen she said it was because I chose to pick it up in Eagle River. She continuously tried to hang up on me and wouldn't let me speak to the manager. Eventually she said some type of report was filed and I never heard back from anyone.
Joey H.Super nice staff and very helpful. Got great service there.
Aga F.Office was filthy and person who helped me looked like he just crawled out from under a rock
Garth T.Very accommodating, the guy who worked there stayed longer so I could pick up the truck in person.
sibylle S.I'm grateful there's a U-Haul station in Eagle River. I'm grateful there was a truck available to rent on short notice. I don't appreciate that it was overpriced when I only needed it for 2 hours locally and I was charged over $100 when all was said and done when I had anticipating renting a truck for 2 hours for $29.95. But… The place is so pathetically sad looking. I didn't mind so much that the truck was not that clean, but when I was in the waiting room waiting for the service man to complete my order three mice ran through. I was caught off guard with the first one, creeped out by the second one, and completely horrified by the third one- considering I had only been in there for five minutes.
Prairie D.The online service, I wasted an hour figuring out how to check in and get the truck, and you guys did not add another hour to my rental. The service just sucked overall.
Thomas A.Please remember to look in the back of the equipment prior to renting. As a customer I should have done the same. There was a dolly and some moving pads I I not know I had! The equipment was dirty on the outside, but this time of year in the area, it is uunderstandable. Otherwise a polite and great customer service!
Greg M.Please ensure that the location is open during the scheduled hours. On numerous trips, I've arrived at or after the 10 am opening and no one arrives until 30-45 minutes later.
James M.