Customer Reviews for East Animas Road Mini Storage

Great customer service in Durango

I find your website very hard to navigate. Both times I have rented the dealer at the location has been kind enough to help or to redo it to speed things along the way.

Dom provides great service, is very friendly and easy to work with. Thanks for the storage the last two years! Cliff

Dom was very friendly and helpful. I would definitely recommend her location to everyone

The service was fine. I am, however, quite concerned that the UHaul business decided that it was necessary to take a photo of both sides of my drivers license in addition to all of the other information gathered. I don't think UHaul is immune to corporate hacking. This is the kind of policy that will make me not rent from UHaul again

Lady operator is amazingly strong! Efficient!

Other than baby crying behind counter which seemed pretty unprofessional, went smoothly.

The staff on both ends were FANTASTIC!

The woman that helped me was knowledgeable and helpful. Oh, and strong. Only oddity is that reserving online and entering credit card info, only to do it again at the rental yard. Really should only have to do this once. Felt repetitive.

The woman helping me with my rental was awesome! She had a nice attitude and was very helpful getting the trailer. I would definitely rent from here again. Thanks!

Fast, courteous, and professional service checking out and returning. Thanks!

Nothing. She did a great job.. very helpful

The owner is as strong as a bear, she's tiny and very helpful.

She was wonderful and flexible.

The interior was extremely clean, which I really appreciated. The check-out and check-in was quick and organized. Would definitely recommend to a friend.

Lady was very professional and helpful.

Nothing, everything was just perfect. Very friendly and helpful staff.

We had two major problems with the trailer. A tire blown to the metal studs and an electrical problem. The tire was rusty and bald when we rented the trailer. The trailer should have never been rented for a 1200 mile trip. It's not the locations fault but that trailer should have been only for in town use.

superior service. friendly agent. very good

It is pretty hard to beat an individual like Dominic who is so attentive to that business there.

Answer the phone number posted on the front door.

Young lady was very nice,knowledgable,helpful

No directions on the door for a Sunday drop off.

Very helpful attendant and explained the process thoroughly and thoughtfully. Very kind and patient.

wow...it was all I could have asked for! thanks!

I received the truck and it immediately started overheating and the oil light came on. I contacted roadside assistance and they told me I could just put oil in it and continue driving unless it started acting funny. I had to put in 3 QUARTS of oil to get it showing full on the dip stick. It continued worrying me the entire 900 mile trip but thankfully we made it with out a breakdown. Most likely I'll never use uHaul again.

Easy drop-off. Friendly.

Very helpful and knowledgeable staff.

The lady that helped me was wonderful, she knows her business very well. I was very pleased!!! I rented 2 units today, she was great on walking me through the process. Highly recommend her

Less than satisfactory customer service. Will not return calls, for example.

All was good

I started to drive down the lane furthest south and couldn't make the narrow turn so I had to back up. I realized where to park it, by the fence, next to the other Uhaul truck.

Easy rental, very helpful service, I will use this location again.

Although there was some initial concern with the drop-off location, the agent checked things out and said there wouldn't be any problem dropping it off there (my originally intended destination).

This place has no storage available. They didn't answer phone- said to leave message and then the mail box was full!! No call back and running out of time to return trailer on time! Frustrating experience in a new town

Your customer service is horrible. i will not be using you again and will certainly be pointing friends and family towards peinske in the future.

The truck has problems. When you hit a bump it darts one way or the other. Needs to be fixed.

Our truck was NOT clean! Seriously! 2 old freakin mattresses, broken glass, plastic spoon, dirt and debris..... We were in a major time crunch, but still tried to return the truck for another but the location was then closed. I'm happy to say we left that truck,clean for the next customer. Location was fine in all ways, except truck obviously wasn't checked before rwnting it to us! Person there was polite, on time, etc.... But truck with 2 old mattresses in it?! And broken glass all over the floor?

Fast, freindly, knowledgeable service. Thank you.

Smooth and easy process.

Everything was great thank you.

Very helpful and freindly

Josh was awesome. His attitude and willingness to help were incredible! That said, the online experience was completely terrible. Nightmare actually. The person we had to text for the checkin was not the friendliest or fastest to respond. Will definitely rethink renting from Uhaul again because of the online experience.

Should not have to leave a review to get a refund back. Service was friendly and prompt however

Reserved storage online, never able to get ahold of any staff. Left messages that were not returned. Had to use different, less convenient, smaller unit at other facility put of desperation.

I rented this site online, was approved to move in. Site not plowed, I was unable to move in. Cancelled move in, had to find another location

Dom was helpful, unit is ok.

every thing was smoth

did not use reservation.