Customer Reviews for East Animas Road Mini Storage
(U-Haul Neighborhood Dealer)

510 reviews

160 County Rd 250   Durango, CO 81301

(970) 385-5553

Hours

  • Mon: 10 am - 5 pm
  • Tue: 9 am - 5 pm
  • Wed: 10 am - 5 pm
  • Thur: 9 am - 5 pm
  • Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 385-5553

160 County Rd 250
Durango, CO 81301

Services at this Location:

Hours

  • Mon: 10 am - 5 pm
  • Tue: 9 am - 5 pm
  • Wed: 10 am - 5 pm
  • Thur: 9 am - 5 pm
  • Fri: 10 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Dom is a wonderful employee....dedicated, kind, efficient and professional. Give her a raise!!! Your online system is a mess....I uploaded my drivers license, which I have done before, and it was not in the system and wouldn't accept my phone upload. Also, I got charged WAY more tax than my state tax...your system should calculate tax based on the state

Lauri C. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA S. 
Rating:
5.0

Great service. Above and beyond.

MARK Z. 
Rating:
5.0

I used contact-less pickup and drop off, GPS was unable to verify my location to rent on my phone. It kept saying i was at the wrong place (i was indeed at the correct location) and when i picked up the truck i had to scan the code on the building. However when dropped off, it didn't give me the option to scan the building code. I spent over 30min waiting on hold with the 800number (it was Saturday afternoon and location was closed) to return the truck. It all worked out, i was not upset or anything, just wanted to offer feedback to improve for the next person.

Emma L. 
Rating:
5.0

Great customer service in Durango

Kathleen V. 
Rating:
5.0

Customer did not leave a comment.

Dom K.  |  Overall Experience 
Rating:
5.0

I find your website very hard to navigate. Both times I have rented the dealer at the location has been kind enough to help or to redo it to speed things along the way.

TIMOTHY S. 
Rating:
5.0

Dom provides great service, is very friendly and easy to work with. Thanks for the storage the last two years! Cliff

cliff h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Dom was very friendly and helpful. I would definitely recommend her location to everyone

MATTHEW B. 
Rating:
3.0

Customer did not leave a comment.

william L. 
Rating:
5.0

The service was fine. I am, however, quite concerned that the UHaul business decided that it was necessary to take a photo of both sides of my drivers license in addition to all of the other information gathered. I don't think UHaul is immune to corporate hacking. This is the kind of policy that will make me not rent from UHaul again

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
5.0

Lady operator is amazingly strong! Efficient!

David R. 
Rating:
5.0

Customer did not leave a comment.

Maryland G. 
Rating:
5.0

Customer did not leave a comment.

Walter B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Other than baby crying behind counter which seemed pretty unprofessional, went smoothly.

David D. 
Rating:
5.0

The staff on both ends were FANTASTIC!

TARENLY S. 
Rating:
4.0

The woman that helped me was knowledgeable and helpful. Oh, and strong. Only oddity is that reserving online and entering credit card info, only to do it again at the rental yard. Really should only have to do this once. Felt repetitive.

heidi G. 
Rating:
5.0

Customer did not leave a comment.

Jan F. 
Rating:
5.0

Customer did not leave a comment.

jim R. 
Rating:
5.0

Customer did not leave a comment.

jim R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

The woman helping me with my rental was awesome! She had a nice attitude and was very helpful getting the trailer. I would definitely rent from here again. Thanks!

Lauren V. 
Rating:
5.0

Customer did not leave a comment.

STACY M. 
Rating:
5.0

Customer did not leave a comment.

terri F. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Fast, courteous, and professional service checking out and returning. Thanks!

Walter B. 
Rating:
5.0

Nothing. She did a great job.. very helpful

Steven F. 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
5.0

Customer did not leave a comment.

Pete J. 
Rating:
5.0

The owner is as strong as a bear, she's tiny and very helpful.

Stuart A. 
Rating:
5.0

She was wonderful and flexible.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

erik K. 
Rating:
3.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

The interior was extremely clean, which I really appreciated. The check-out and check-in was quick and organized. Would definitely recommend to a friend.

Anne D. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Lady was very professional and helpful.

Chuck W. 
Rating:
5.0

Nothing, everything was just perfect. Very friendly and helpful staff.

Uwe F. 
Rating:
3.0

We had two major problems with the trailer. A tire blown to the metal studs and an electrical problem. The tire was rusty and bald when we rented the trailer. The trailer should have never been rented for a 1200 mile trip. It's not the locations fault but that trailer should have been only for in town use.

JUSTIN N. 
Rating:
5.0

Customer did not leave a comment.

Stuart F. 
Rating:
5.0

superior service. friendly agent. very good

Peter S. 
Rating:
5.0

It is pretty hard to beat an individual like Dominic who is so attentive to that business there.

Luke P. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
1.0

Answer the phone number posted on the front door.

Max P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Young lady was very nice,knowledgable,helpful

James C. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
4.0

No directions on the door for a Sunday drop off.

Mary N. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
5.0

Customer did not leave a comment.

Walter W. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Very helpful attendant and explained the process thoroughly and thoughtfully. Very kind and patient.

Mark Q. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

andrew C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

wow...it was all I could have asked for! thanks!

Lauri C. 
Rating:
5.0

Customer did not leave a comment.

walter H. 
Rating:
2.0

I received the truck and it immediately started overheating and the oil light came on. I contacted roadside assistance and they told me I could just put oil in it and continue driving unless it started acting funny. I had to put in 3 QUARTS of oil to get it showing full on the dip stick. It continued worrying me the entire 900 mile trip but thankfully we made it with out a breakdown. Most likely I'll never use uHaul again.

james V. 
Rating:
5.0

Easy drop-off. Friendly.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Theresa R. 
Rating:
5.0

Very helpful and knowledgeable staff.

jo K. 
Rating:
4.0

Customer did not leave a comment.

Sharla S. 
Rating:
5.0

The lady that helped me was wonderful, she knows her business very well. I was very pleased!!! I rented 2 units today, she was great on walking me through the process. Highly recommend her

john G. 
Rating:
5.0

Customer did not leave a comment.

virginia F. 
Rating:
3.0

Less than satisfactory customer service. Will not return calls, for example.

C E B. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

All was good

jim R. 
Rating:
3.0

I started to drive down the lane furthest south and couldn't make the narrow turn so I had to back up. I realized where to park it, by the fence, next to the other Uhaul truck.

CORTNEY R. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
5.0

Easy rental, very helpful service, I will use this location again.

Frederick S. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
5.0

Customer did not leave a comment.

Karl M. 
Rating:
5.0

Although there was some initial concern with the drop-off location, the agent checked things out and said there wouldn't be any problem dropping it off there (my originally intended destination).

James S. 
Rating:
5.0

Customer did not leave a comment.

Maureen S. 
Rating:
4.0

Customer did not leave a comment.

Randy P. 
Rating:
4.0

Customer did not leave a comment.

kathryn W. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
1.0

This place has no storage available. They didn't answer phone- said to leave message and then the mail box was full!! No call back and running out of time to return trailer on time! Frustrating experience in a new town

carlos B. 
Rating:
2.0

Your customer service is horrible. i will not be using you again and will certainly be pointing friends and family towards peinske in the future.

Zach G. 
Rating:
3.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

The truck has problems. When you hit a bump it darts one way or the other. Needs to be fixed.

Alan D. 
Rating:
3.0

Our truck was NOT clean! Seriously! 2 old freakin mattresses, broken glass, plastic spoon, dirt and debris..... We were in a major time crunch, but still tried to return the truck for another but the location was then closed. I'm happy to say we left that truck,clean for the next customer. Location was fine in all ways, except truck obviously wasn't checked before rwnting it to us! Person there was polite, on time, etc.... But truck with 2 old mattresses in it?! And broken glass all over the floor?

Jay R. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Fast, freindly, knowledgeable service. Thank you.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

McGregor C. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
4.0

Smooth and easy process.

Brian Z. 
Rating:
5.0

Customer did not leave a comment.

ricky S. 
Rating:
5.0

Customer did not leave a comment.

Diann C. 
Rating:
4.0

Customer did not leave a comment.

cheryl B. 
Rating:
4.0

Customer did not leave a comment.

Toby E. 
Rating:
3.0

Should not have to leave a review to get a refund back. Service was friendly and prompt however

jake m.  |  Reservation 
Rating:
1.0

Reserved storage online, never able to get ahold of any staff. Left messages that were not returned. Had to use different, less convenient, smaller unit at other facility put of desperation.

Heather M.  |  Reservation 
Rating:
1.0

I rented this site online, was approved to move in. Site not plowed, I was unable to move in. Cancelled move in, had to find another location

JOHN R.  |  Reservation 
Rating:
4.0

Dom was helpful, unit is ok.

Heather N.  |  Reservation 
Rating:
4.0

every thing was smoth

wayne o.  |  Overall Experience 
Rating:
5.0

did not use reservation.

William L.  |  Reservation 
No reviews have been submitted for this location.

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