Customer Reviews for Ed's Bluff Springs Automotive
(U-Haul Neighborhood Dealer)

513 reviews

7333 Bluff Springs Rd   Austin, TX 78744

(512) 255-9319

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(512) 255-9319

7333 Bluff Springs Rd
Austin, TX 78744

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Angela was excellent! She went above and beyond. Kudos to her.

PAUL I. 
Rating:
5.0

Customer did not leave a comment.

Lauren H. 
Rating:
5.0

Everything went as expected.

Ronald M. 
Rating:
3.0

Gave me wrong trailer and set off a chain of events.

Lauren F. 
Rating:
5.0

The guy that assisted me was fantastic!

Joel M. 
Rating:
5.0

There is not much needed for improvement, maybe a tent/carport for shade, but the service is excellent, no improvements needed in that area.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

YOSSI C. 
Rating:
4.0

Woman in charge was sweet and very helpful!

Daniel S. 
Rating:
2.0

Customer did not leave a comment.

Jonathan A. 
Rating:
3.0

It was private property drop off. Unusual but it worked

Karin M. 
Rating:
4.0

Customer did not leave a comment.

Tom R. 
Rating:
5.0

Angela provided me a very respectable service. It was fast and the equipment item was in excellent condition. I guaranty her that I'll relate this location to my family members and friend's mainly because the service and accessibility. Thanks is given to Angela. I will continue to be calling this location 1st from here on out before another location on equipment availability.

Rudy R. 
Rating:
5.0

The customer service was fantastic

jacob L. 
Rating:
5.0

Angela was awesome and took great care of us. She called us to confirm our reservation, and when we arrived to pick up the trailer and auto transport, she was outside in 100 degree heat hooking everything up. She went over everything with us & got us on our way asap.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Everything was great about the service and the truck was awesome great gas mileage to

Tammy G. 
Rating:
5.0

Service was outstanding. She went above and beyond getting everything I needed.

stanley C. 
Rating:
2.0

No U-Haul personnel on site. The personnel that were there (mechanic shop was very helpful: gave me the number for the U-Haul representative, and ultimately agreed to hold my keys for the rep for check-in purposes (so I didn't have to do a "night-time" check-in and incur an extra charge even though it was the middle of the morning.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Gustavo O. 
Rating:
5.0

No suggestion, but rather a commendation for Angela, a total saint, who graciously got me on the road 45 mins before the location opened, offered great and insightful explanations, and was a total pleasure to work with! A real professional. Much appreciated…

PATRICK O. 
Rating:
5.0

Customer did not leave a comment.

Armando G. 
Rating:
4.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

The facility and staff were great, the movers recommended from site were awful, they left right at the 2 hours and left me stranded. Will not use either again

Valerie M. 
Rating:
5.0

Customer did not leave a comment.

Judy G. 
Rating:
1.0

Once I finally got my keys, I really enjoyed walking across the muddy field to get the muddy truck. Won't ever do the on line pick-up again, took an hour.

Geoffrey P. 
Rating:
5.0

Customer did not leave a comment.

Debbie S M. 
Rating:
3.0

Customer did not leave a comment.

Georgia W. 
Rating:
3.0

No indication who the employee was or where to meet them. Tight turnaround to get out of parking for someone that doesn't drive a vehicle that large very often.

Brandon B. 
Rating:
5.0

Clean trucks

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Jan Z. 
Rating:
5.0

Customer did not leave a comment.

THEODORE T. 
Rating:
3.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Thank you so much for your kind and accommodating service! Everyone was very pleasant and willing to help. Great experience! Thank you!!!

Gina E. 
Rating:
2.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

STACY IRENE G. 
Rating:
1.0

We went to drop off the truck at night and it was like driving into a junk yard. Walked up to the building found a guy working on a motorcycle. Told him we are here to drop off a truck. He mumbled something and I could not tell what he said because he didn't even look at us. So I then ask if this is I read out the address. He did say yes. So I waited for a while thinking he was going to say something else or help show me where the drop off box was. He never stopped working on the motorcycle or looked at us. I finally found the drop off box and left. I was also charged a $25 cleaning fee when it was perfectly clean. Not surprised. The place seemed shady. I can't get anyone on the phone to dispute the charge.

Robert G. 
Rating:
5.0

Angela was fantastic and incredibly helpful from start to finish. Can't recommend renting from here / her more!

KARINNE S. 
Rating:
5.0

Customer did not leave a comment.

Faiz B. 
Rating:
3.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

MAGDALENA V. 
Rating:
5.0

Excelente customer service.

Pablo M. 
Rating:
5.0

Customer did not leave a comment.

holley C. 
Rating:
4.0

Customer did not leave a comment.

ANNA G. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Angie is the most honest and lovely people IV met in a long time. I am a manager in the food service business. I will be sending my customers who ask to her.

regina T. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Angela took extremely good care of me. She is a rockstar! Moving is a chaotic time and she made everything so simple.

garreth H. 
Rating:
5.0

Picking up a Uhaul is the type of chore you usually don't love doing. Somehow though - Angela changed that for me. One of the nicest people I have ever met.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Katya K. 
Rating:
1.0

The person who helped me was great. She was very helpful and professional. However the pickup location was a dirty auto shop. Crap piled on top of crap everywhere. Place didn't look like it has been cleaned in 20 years.

Kristopher T. 
Rating:
4.0

Customer did not leave a comment.

Corrine D. 
Rating:
5.0

Better signage since the office for U-haul is in the back of the main office.

Nathan J. 
Rating:
4.0

The app did not work but Angela was able to take care of me onsite. Great experience.

Curt G. 
Rating:
5.0

Customer did not leave a comment.

DEBORA L. 
Rating:
5.0

Customer did not leave a comment.

Greig C. 
Rating:
5.0

The location / staff were great but the online UHaul process and validation requirements were simply awful. Could have had us submit the driver photo / license photos / third adult contact before we were in the lot trying to get access to the truck.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Angela provided a great service!

Paulette V. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

The service time was quick and extremely efficient. I was very impressed.

Jose R. 
Rating:
2.0

Super difficult to navigate the lot - there's cars in the roadway when driving in. We went to drop off the vehicle and the lot was muddy, which made parking the truck difficult.

Gwendelyn K. 
Rating:
5.0

I also rented a trailer at a different location. Kinda weird that when someone rents a trailer to hook up to your truck, you charge an extra 20 dollars to have someone help secure the vehicle. I spent over 1500 on U-Haul products and that's kind of petty. To beat it all i had to re strap the vehicle tires because the guy didn't do a good job and after 2 hours of highway driving I had to pull over and redo it because they had come Completely undone and loose.

Franklin C. 
Rating:
3.0

I was told when I made the appointment that it was .99 cents a mile and I got charged $1.19 a mile

Randy C. 
Rating:
5.0

Please unsubscribe me from all of these emails. It's far too many, and I cannot find anywhere to do so myself!

Andrea S. 
Rating:
3.0

Customer did not leave a comment.

WONJAE Y. 
Rating:
3.0

Angela was super helpful during the rental process. However, the auto trailer/dolly was not wide enough. As a result, the auto trailer caused damage to my vehicle. Even during my call to roadside assistance, she was helpful. I had a poor experience with Roadside Assistance. After 3 hrs of sitting in the Little Rock UHaul facility, who didn't help me, they informed me that the newer version of the auto trailer was the same width as the older auto trailer - 72". Neither was wide enough for my 1999 Ford Expedition. Only option was to drive the rental truck and our personal vehicle to our destination. I need to file a damage claim as a result of my vehicle not being compatible with the width of the trailer. It damaged the running boards on both sides and perhaps more than that. Had to drive the vehicle 6 hours which put additional and unexpected wear and tear on the vehicle. This was not ideal for the vehicle which is why we towed it in the first place. I need customer support to call me, and walk me through the claim process.

Douglas V. 
Rating:
1.0

A sign needs to be posted that says you need to login to UHaul and check out. I could provide photos showing the inside clean and it cost me $16?

Dan B. 
Rating:
5.0

Customer did not leave a comment.

lupe S. 
Rating:
2.0

Have a sign so people would now were to go if they need help.

Carlos D. 
Rating:
5.0

I had an excellent experience, I would not improve anything. Angela was fantastic!

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

Isac E. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Angela went out of her way to accommodate our needs. She picked up a tow trailer from another location and brought to hers so that we wouldn't have to.

Tessa B. 
Rating:
5.0

I love renting my trucks/trailers from Ed's Bluff Springs. Angela is always friendly and super-helpful and you receive a level of personal service that is rare these days.

Andrew Z. 
Rating:
5.0

Ms. Angela at this location provided excellent customer service- she was thorough, flexible and expertly installed the auto transport to the truck. She went above and beyond by making sure to instruct me to call/text her if we encountered any problems with the rental truck/auto transport, so that she could assist.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Angela was so easy to work with. Great experience.

Shelley M. 
Rating:
5.0

very helpful and reliable. Angela even helped me qhen I had a question on the trip. Thank you

Tina W. 
Rating:
5.0

Customer did not leave a comment.

Niles F. 
Rating:
5.0

GREAT, FRIENDLY SERVICE. VERY PROFESSIONAL.

STEPHEN G. 
Rating:
2.0

The return location that you sent me to was 45 minutes away from my apt, but there were numerous locations that we're closer 5 minutes!!

DREW W. 
Rating:
5.0

Amazing customer service!! Will definitely use this company again.

Jennifer Z. 
Rating:
4.0

Customer did not leave a comment.

kedamawi W. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Angela provides excellent customer service!

Raul P. 
Rating:
5.0

Customer did not leave a comment.

Santos A. 
Rating:
5.0

Overall great experience

Greg S. 
Rating:
5.0

Lady I spoke to was very nice and helpful!

Tara W. 
Rating:
5.0

Angela was wonderful. Very accommodating. I will use her every time I need a U-Haul no matter what part of town I'm in.

Hugo S. 
Rating:
5.0

Angela was so amazing! She was so kind and helpful and made our stressful move so much easier. Thank you Angela!

Divina B. 
Rating:
5.0

Angela was very friendly. I will use every time I rent from U-Haul. I won't use slaughter lane U-Haul every again. After the years of working with U-Haul, the slaughter lane location was the worst ever.

Hugo S. 
Rating:
5.0

Customer did not leave a comment.

rafael R. 
Rating:
2.0

Customer did not leave a comment.

Elaine K. 
Rating:
3.0

They charged for extra day even after equipment was turned in on time

Karla T. 
Rating:
2.0

My father waited to be attended for 30 minutes until the man moseyed back to assist in dropping off the uhaul. The place is basically a junk yard/mechanic yard and unsafe to park uhauls. He almost hit a vehicle with the trailer because the lot was so packed.

David C. 
Rating:
4.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

This location was EXCELLENT but true place I had my original reservation was horrific. Antonio Jaime at Watson and Taylor Self Storage was horrible and delayed my original reservation by 3 hours until we could find another uhaul at this location.

RACHEL N. 
No reviews have been submitted for this location.

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