Felt like I was dropping the equipment off in an abandoned junk yard. No place dedicated for parking. Weird locationMichael A.
Customer Reviews for Ed's Bluff Springs Automotive
(U-Haul Neighborhood Dealer)
Austin, TX 78744
Services at this Location:
- Mon–Fri9 am–5:30 pm
- Saturday9 am–1 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast & quick service!Gabriel T.
Customer did not leave a comment.corey H.
Customer did not leave a comment.Marcella B.
Process was easy now that it's done, looking back. I didn't think there was adequate instructions for picking up keys. I had to search the website for a while to pull up my reservation and check in. A lot of walking from the truck to the key boxâ€¦but in the end it worked well.Ryan H.
Customer did not leave a comment.BRADFORD K.
Customer did not leave a comment.Kimberly L.
Location was a bit iffy. Looked like a side hustle.Gary M.
Customer did not leave a comment.Marie S.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Stephen K.
The only uhaul location i will come to in Austin. Staff is always so friendly and helpful. Super convenient location and never have any problems here. Definitely recommend coming here!Ashlinn J.
I was told that I should fill the gas tank to the level that I received. However I was charged with the gas. I am not sure if it is due to the computer system problem but if you don't ask me for the fuel level before how come you can compare it with the level after?Sandeep T.
Quick and easyJeffery C.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Gabriella H.
Worst location ever there where so much mud the trucks got stuck and just all the place was so bad. Everyone was having a hard time at this location.Arturo S.
Angela went above and beyond to assist me and make sure my experience went smoothly. I really appreciate her.Chantel H.
The dashboard console was dirty with crumbs.ANTHONY F.
My experience with Uhaul as a whole was terrible. The unprompted cancellation, last minute changes in pickup locations, constantly changing information, and terrible customer service from some individuals give me no reason to ever recommend this company to anyone. There were some very helpful individuals (Angela at the Bluff Springs pickup location was enormously helpful), and some very unprofessional ones, but overall the company has glaring issues in communication and organization. I would strongly recommend anyone reading this to consider any other option for moving.Sean M.
Customer did not leave a comment.Terry H.
Awesome service and attention to the costumer. Will come back anytime!Orlando I.
Super simple -check in and check out quick and easy - loc easy in and easy out - representative was awesome!!Leslie S.
Nothing. Was perfect in every way!Rosalind C.
They were so easy to work with--would definitely use again!Alicia H.
Angela was awesome and personable. 100% would rent from again.Kyle B.
The lady helped us so much after uhaul on Slaughter ln was rude and did not help at all! So thankful for Ed's on Bluff Springs!!Ashlinn J.
Customer did not leave a comment.Isis Stephanie C.
Representative immediately came outside to check me in and made the return a quick and easy process. Thank you!James S.
Customer did not leave a comment.Jeff S.
Experience was perfect. Easy pickup, easy drop off, clear instructions and wonderful customer service.Natalie M.
Customer did not leave a comment.Raven R.
Customer did not leave a comment.CHRISTINA A.
The lady who manages it was very kind and offered great customer service.Jos H.
Great service; Angela is the best!Brian C.
Customer did not leave a comment.Jordan P.
Customer did not leave a comment.Darryl L.
Customer did not leave a comment.Mete K.
Angela was professional, helpful, and friendly. Equipment excellent condition. Thank you.ANN L.
Customer did not leave a comment.Raymundo G.
Customer did not leave a comment.Rollie N.
Customer did not leave a comment.Vincent R.
It looks terrible on the outside, but went quite smoothly for me!MCKENNA K.
All good... maybe faster service.clayton A.
Customer did not leave a comment.ruben G.
Customer did not leave a comment.Michelle L.
I did not rent a truck. I live in Philadelphia and have never been to Texas. I will be reporting this to the proper authorities and suggest you do the same. Whoever rented that truck committed a crime.Benjamin M.
Quick in and out. the agent helped me out with paperwork and made sure I knew ways to save money on returning equipment. 10/10 experiencePeter D.
Lots of space for the truck when dropping off, don't be fooled by the lack of signage. Staff was very friendly, super easy process.Ashley C.
customers returning vehicles should park vehicle in the same place they got them, instead of deserting them all over the property with no order or structure.michael P.
The additional equipment we ordered was not given to us or in the truck when we picked it up. The facility we picked the truck up from was closed as well.Michael S.
I did not authorize truck rental with reservation 13047435?Johnathan V.
Customer did not leave a comment.Maria V.
Customer did not leave a comment.Roice N.
Angela is very polite and professionalOCTAVIO C.
The people were very friendly and accommodating, but the physical location looks like a junk yard. There are no signs for the office, so you really don't know where to go upon arrival.PATRICK B.
Angela was great about showing me where light switches and how to save gas.TOMMIE B.
Excellent customer service. Very pleased with transaction.Maria R.
Customer did not leave a comment.Kristina B.
Was closed upon arrival (4pm on Saturday).Lauren R.
Customer did not leave a comment.carie P.
Customer did not leave a comment.Alexander B.
Customer did not leave a comment.Elise P.
Great customer service. I always appreciate how efficient and friendly they are. Couldn't ask for more!! Thank you.Kimberly H.
Customer did not leave a comment.Daniel R.
I have rented from UHaul twice recently, and my experience has been phenomenal both times. I have a long history with UHaul, and I used to use UHaul as a last resort. My recent experiences have been great. Your prices for moving supplies are competitive. Your moving supplies are high quality. You offer buy-back on unused moving boxes. Your check-out process is quick and painless. Your storage facilities seem clean and well lit. When returning my trailer, your check-in process was so smooth, I didn't even have to get out of my car. You email me my receipt. The only 2 areas where I could offer improvement are (1) your trailers are old; you need to upgrade your fleet, and (2) you need more trailers; finding an available trailer has proven to take a lot of my time (too much of my time).Mark B.
I absolutely love renting from Ed's... I'll even go out of my way to use them. They're incredibly helpful and make the experience as smooth and enjoyable as I believe is possible. I always recommend themGlen E.
Angela was especially helpful! I spoke with her several times through phone calls before coming. She went out of her way to help us while we were there.Lara M.
I don't remember the lady's name but she was very helpful. She helped me check in when I couldn't log in, she guided me for exiting. When I returned she checked in the truck and parked it for me.Dianna C.
They were fantastic every step of the way. Angela even answered my call on Sunday and was willing to meet me early on Monday (which wasn't needed!) but the fact they went above and beyond to help me have an easy transaction- I'll never go to another u-haul vendor in Austin again- this places mom & pop vibe was the icing on the cake. Great experience. Professional and Courteous.Monica C.
I wish I had gotten the lady's name, because she was so helpful and kind! I would definitely come back again if I needed to. She also deserves all the accolades.Christina C.
Customer did not leave a comment.Paul W.
You need to give the coordinator there more direct assistance!!! They need equipment ordered and delivered. She was super awesome and helpful, just needs logistical support!!Jacob E.
Customer did not leave a comment.Angela E.
Ed's shop was outstanding, the gal very informative, helpful, willing to get me going on our truck rental. Even though we did not get the required soft covers as asked, she apologized and it all worked out fine. I would repeat it again if we had too! 5 Stars all the way! The drop was another thing!......Steve W.
Customer did not leave a comment.Wallace G.
Personnel worked with me after I told them the delayed delivery of my reserved truck. This location honored the added extra day and miles free of charge that I was promised and facilitated the return of my rental. Great service overall!Jorge N.
The lady was very polite,in overall everything was good.FRANCISCO P.
Customer did not leave a comment.Michael D.
Angela is really awesome!! Many kudos.Sam R.
Customer did not leave a comment.SYEEON K.
Customer did not leave a comment.Fred R.
N/A. I have 2 or 3 locations to choose from, and I pick this location every time, which I've used at least 4 times now, and every time has been a great experience.Martin M.
The staff was very nice and extremely helpful.Melissa R.
Person on phone was rude and not very helpful.KIM H.
I reserved a trailer 2 weeks early, and the only location that had what I needed was Wholesale Copiers Of Texas, 15310 Fagerquist Rd, Del Valle, TX 78617. When I went to pick up my trailer, they didn't have it, and they were rude and offered no help. I contacted U-Haul directly, and they located the trailer I needed across town. I wasted 3 hours because of a failed reservation. The U-Haul rep was very helpful, and admitted that it was their fault I wasn't contacted. Unfortunately, that doesn't get my wasted time back.James O.
Customer did not leave a comment.Jerod Z.
Customer did not leave a comment.macario C.
Customer did not leave a comment.Tamica C.
Customer did not leave a comment.Blake N.
Customer did not leave a comment.Tony W.
Customer did not leave a comment.Celeste M.
The location have a lot of cars abandoned and mudRodolfo G.
Customer did not leave a comment.arturo S.
Customer did not leave a comment.Prathik U.
This location was a backup to my original reservation and I was very pleased with their service. I originally reserved a trailer online at U-Haul Moving & Storage at Slaughter Lane 9001 S I-35. The reservation was confirmed and I drove 30 miles to pick up the trailer only to be told that they just gave their last one away. They told me that the my "reservation" had been sent to Ed's Bluff Springs Automotive. I emphatically do not recommend U-Haul Moving and Storage at Slaughter Lane. However, Ed's Automotive was very helpful and got me on my way in short order.Nicholas M.
Customer did not leave a comment.Isis J.
Customer did not leave a comment.Daniel C.
Tener personal bilingue,Yolanda B.
Customer did not leave a comment.Araceli J.
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