I requested an appliance cart. There wasn't one in the truck. I was charged $10 for something I didn't receive and then had to rent one from Lowe's at a cost of $24. Uhaul should reimburse me the $14 for something I should have otherwise had from Uhaul
Norm H.
Customer Reviews for Elevation Co LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The virtual checkin process is a nightmare. The truck had a dolly and a blanket taking up usable space in the truck I rented. The location was changed on me 30 minutes before I was supposed to pick up the truck. Not a great experience.
William R.All went perfect thank you !
Brian S.I was late nor did I put gas in the uhual and they didn't yell, at me. I honestly couldn't of been a worse customer and they were so kind and helpful.
Phenesha N.I can understand being charge for an extra day because we did have it longer our help didn't arrive when they said they were supposed to. But they charge me a fee for after hours when this location is not even open on Sunday that's not my fault. And where we had to leave the truck there was really no room to park we had to leave it at the entrance the gates were locked and this was a 26 foot U-Haul my husband had to put it in at an angle and hoped that nobody would hit it because it stuck out so again I do not understand why I am Charged an after hours fee when the location is not even open on Sunday.
BRENDA C.The location was changed from the one I was familiar with and had chosen close to home. I had to drive 10 miles further. The gate was almost closed when I arrived; Could not drive in, not even sure I was in the right place. There was very little signage, but I did see the truck. My son stayed with me to be sure I was safe. . Thankfully a women was inside which helped. The door was locked so I was even more unsure if this was the right place, I wonder if she felt unsafe. I had to open the gates myself to drive the truck out.
Carolyn C.