Customer Reviews for Elite Auto Detail

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Elite Auto Detail

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Mike B. on

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Customer did not leave a comment.

Carlton H. on

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Poorly marked location and only one open trailer on the lot. Hard to know it was a dealer. Staff was indifferent. Not a good experience. Uhaul can do better!

Carlton H. on

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Those guys didn’t seem to care one bit about greeting me and discussing the checkin process. I won’t be back!

CARLTON H. on

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Jackie I. on

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Beau S. on

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The ignition switch was difficult as it took some getting used to. Otherwise good experience

Lorie H. on

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Excellent service. Friendly staff and individual attention is why I choose Elite.

Michael J. on

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I would see it too communicate between employees when you get a phone call stating that you are going to run a few minutes late and that you won't be getting charged of the third day I should have only got charged two days and I'm hoping that that immediately gets fixed other than that it went pretty smooth except my truck did not have a ramp which was a little inconvenient

Walter W. on

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Teryn D. on

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Very nice and helpful. Such a shame he is part of U-haul.

John C. on

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Karen P. on

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Great service. Helpful and friendly.

Harlan M. on

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Great service very welcoming. Efficient check out process.

Linda M. on

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This location and it's employees were excellent...

Joe C. on

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Ken C. on

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Lisa C. on

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Extremely helpful staff, they went out of their way to make sure I had a truck available for pickup first thing in the morning from another location. Thank you!

Barbara C. on

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Joe, at Elite, was awesome! When vehicle was returned in Carson City, the mileage had a few miles over, which was due to an accident just before Susanville with an anticipated delay of 5 hours. Therefore, my nephew had to backtrack and take an alternate route to get to Carson City.

Tanya A. on

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After everything I went through with U-Haul my refunded is $50. This is unacceptable I have waited quite some time to speak with the area manager and no one has call me back my trip was missable and unfair. Tanya Allen 661-319-1388 Sent from my iPhone

Shannon R. on

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Great service & made it so easy on moving day. Thank you!

Neal R. on

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I only had it for one day and got charged for two. Didn't get any equipment and still got charged for it. At least that's what my emailed recipet says.

Ron S. on

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I was pleasantly surprised with the technology U-Haul has integrated into the rental process: I was able to process my reservation completely online, called customer service to make a change, and used the mobile app to add/update my agreement prior to pick up--and all of it meshed together seamlessly!

Tina H. on

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Brandi W. on

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William H. on

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They were able to add some extra miles to my trip which kept me from having to pay for two days. 10/10

Teresa M. on

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Cathy K. on

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At this location no improvements needed. He provided the best, most convenient for my needs, service ever.

Del K. on

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U-Haul agent was not there. The worker at Elite Auto said I could leave it with him but could not print a receipt. He gave me a hand written note as a receipt

Bruce M. on

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BARBARA W. on

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The gentlemen at the pick up location were very friendly and thorough in their explanations of my rental process. Thanks to them!

Kathleen D. on

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No comments

Robert B. on

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Excellent service!!!Very knowledgeable and Helpful.Great customer skills.Best in town!!!

joseph R. on

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Kimberly P. on

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Friendly , quick and location was perfect for me. Thank you :) I'll be back soon to rent a moving truck !

raymond J. on

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Very quick and easy!!!!!!!!! A+A+A+

amber M. on

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Steven B. on

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Return was completed quickly. No issues.

dana G. on

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Best U-Haul experience by far. Joe and Greg were super friendly, helpful, fast and the equipment was the cleanest I have ever seen a U-Haul being. We will always use them from now on. We are thankful they are in town. They put the other locations to shame.

Katelyn T. on

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Guy forgot my military discount ??

Anthony S. on

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DANIEL G. on

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Kathy J. on

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Nice friendly folks

William G. on

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Joshua J. on

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JP G. on

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Please mention that there is already a hand cart in the truck. No knowing that we went around to find and rent a hand cart to help us move.

Ron C. on

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CELIA S. on

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Merry Christmas ????

Debra A. on

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No improvements. Great experience, great vibe, & easy-peasy everything. Get new heating for the building though. The kerosene heating is overwhelmingly awful.

Dale S. on

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Customer did not leave a comment.

Tonja E. on

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This location did not do an inspection with us, which made me a little uneasy. I was worried about charges being added, while I was not there.

BARRY G. on

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Everything worked out great for me thanks

Janice L. on

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I wish that I was reminded to put gas in the truck before bringing it back. Cost me 33.dollars for a couple of gals. Grr

James S. on

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jeff E. on

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Dave P. on

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A problem at pick up that i did not know until return

Dave P. on

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not sure every thing was done at this location that was supposed to be done on the trucks

Kathryn M. on

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Everything went smoothly and the staff was very friendly. No need to do anything different :-)

Kristen A. on

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It was super easy and convenient, the staff working there was very friendly and knowledgeable.

Raymond M. on

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Everyone and everything went perfect!

Donna F. on

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Was very happy with the service we received. The service guys were direct and responded well to our questions and were very friendly. I reccomend them. Give them a try. You won't be sorry.

Kristen B. on

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dale W. on

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Nothing.

Douglas N. on

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anne S. on

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Friendly, helpful staff--very much appreciate that.

Michael B. on

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Robert M. on

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From beginning to end this was a great experience. (Though moving itself is an arduous task) U-Haul and everyone involved made the move easier.

dale W. on

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Nothing

Joseph R. on

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Location was easy to find and the auto trailer was ready to go. Equipment looked in good shape and I had no issues.

Lynette D. on

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Truck was very dirty and I had to drive 25 to pick up the truck.

Travis J. on

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I dropped off the truck after the business was closed. There was plenty of parking space and the lot was easy to navigate so that I didn't have any issues returning the vehicle. There was also a drop box for the key.

Jim M. on

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tina P. on

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My only complaint was that I requested a 26ft truck, and only got a 20 ft truck. Because there was not one big enough to haul all of my belongings, I now have to make a 2nd trip in a regular truck to get the rest of my stuff. I really needed that extra 6 feet.

Shawn M. on

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Nicole P. on

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Nicole P. on

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A little more signage would have been helpful. I dont think we say a Uhaul sign and there was only one truck in the lot :)

Janice P. on

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Kevin K. on

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Easy to work with and no problems at all.

Helena T. on

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Linda H. on

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Checkout was easy and the gentleman was very helpful.

MARVIN D. on

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Paul B. on

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Anne B. on

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This is the second time in a month that I have dropped off a U-Haul rental at this location, and the large parking lot made it easy for me to park both a big truck and a trailer, even though I am not very good at backing!

Gary B. on

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Anne B. on

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BARBARA J. on

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Rep was very professional and friendly I would rent any truck in the future from this location Thanks

Aaron F. on

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Check the wheel bearings before a customer takes the trailer

Daniel C. on

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James B. on

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Jim B. on

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Chad F. on

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Great place great people great service.

Jim B. on

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Have rented the same size truck and tow dolly three times in CA in the last two years. Your computers each time do not recognize me. LAME. Each time I have to give my data again. Your agents are mostly clueless follow the script no nothing robots.

Mary T. on

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Very friendly and helpful. Would definitely go there again !

Daniel C. on

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Closed early at 4:30 PM. Closed Saturday. Need to be open longer. Used key drop

russ W. on

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Angel C. on

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brandy F. on

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Very friendly...

Bob T. on

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Scott G. on

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Henry Z. on

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This place was great!!!!!!! Best ever customer service.

Paul M. on

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Had a flat tire while all the trip. Extremely disappointed customer service took 3 hours to get approval to have a flat fixed. I was told by customer service I can pay for myself but it would take an extremely long time to get it refunded.