Customer Reviews for Empire Delivery and Design

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Empire Delivery and Design

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terry D. on

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Was told they’re open til 5, showed up at 4:30 in am Uber with 5% battery on phone .. CLOSED at 3:00.. took Uber back home spent 40 minutes setting up I got yo pick up ... very inconvenient

Scott K. on

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Customer did not leave a comment.

Tom B. on

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Very rude people

Patrick M. on

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Truck was dirty windshield had a layer of film on the inside made a stressful drive even worse. Outside when I went to the truck employees where smoking marijuana. Never using this location again.

Anthony M. on

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The technician did not know how to disengage the trailer coupler from the hitch ball ! I had to show him. This should be a rudimentary task for anyone who is engaged with trailer rentals. Secondly, the associate who rendered service to me upon drop off, inspected the auto transport and declared that there was new damage to the trailer wheel coverings (fenders) that was not visible on photographs that U Haul had in their possession. I was asked at my pick up point to make marks on a diagram of the auto transport prior to my departure, indicatiing any damage. I marked the areas of the fenders in question. No one from the pick up location showed me photographs from U Haul nor mentioned photographs associated with the trailer . The photographs associated with the auto transport were taken in june 2019. No other photographs existed between june and november. The damage in question was noted on the diagram I marked prior to my departure and corresponded correctly with the photographs. I asked why the photographs were not declaired at my pick up location. I was told by drop off facility that not all UHaul agents utilize the photographs and or marker decals to distinguish dmamged areas . Obviously true, since the pickup agent did not disclose the areas of damage with the photographs already catalogued. I also noticed, that other UHaul eqpupment contained in the drop off facility lot did not have decals on damaged areas of the equipment (trucks and utility trailers). U Haul is holding me to a standard that they themselves cannot meet. At this time I am reluctant to obtain any services offered by U haul and will most likely seek service from one of the competitors. I am quite dissatisfried with the level of competence U Haul has displayed.

Hunter B. on

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low fuel light was on when I got in the truck. That was kind of annoying.

thomas B. on

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She had no idea how to hook up , waiting for her to open , would not be a vendor for me , I was a vendor for uhaul years ago

Edward R. on

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Reserved a 20 ft. truck and was not told until I showed up at the location for the pick-up that it had mechanical problems.

Patricia K. on

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Key drop off. A person there to explain parking. All fine. Thank you.

Denise R. on

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a secondary business but very convenient and staff helpful!

Alain C. on

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Very nice people and display good customer service .

Natalie L. on

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I dropped the truck and put the keys in the drop box on Sunday as scheduled at 11:30am. I was charged for an additional day of $42.80 which I am requesting to be reimbursed. THis is not in my budget. Thank you

maria I. on

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Marie-Lucette R. on

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Excellent customer service

Sorismalli E. on

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michael B. on

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Brandon K. on

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William K. on

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I went to uhaul on hwy 41 east and had to wait in line for 25 minutes only to be told that because I didn’t have a reservation that I couldn’t rent a pickup for an hour. There were 2 in the lot. I went to empire and was taken care of courteously and fast. I will only use them from now on. Terrific company!

Jordan T. on

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Sheila F. on

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Leo S. on

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Run down

Kenneth R. on

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They were fast and efficient in checking out our towing vehicle and assistance with hookup.

Robert D. on

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Customer did not leave a comment.