The only thing I wasn't happy about was that I don't think the truck came to me with a full tank of gas. I drove 44.60 miles and had to put in 6.4 gallons of gas, so unless the thing gets less than 7 miles per gallon, then the previous person returned it to you not full. I have the gas receipt if you need proof.DOUGLAS H.
Customer Reviews for Empire Storage of Louisville
(U-Haul Neighborhood Dealer)
Louisville, CO 80027
(Empire Rd and N 96th St)
Services at this Location:
- Mon-Fri: 8:30 am - 5:30 pm
- Sat: 8:30 am - 5 pm
- Sun: Closed
Special Operating Hours
- 5/31/2021: Closed
- 9/6/2021: Closed
- 11/25/2021: Closed
- 12/24/2021: 8:30 am - 12:30 pm
- 12/25/2021: Closed
- 12/31/2021: 8:30 am - 12:30 pm
- 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.HALEY S.
The mobile app seems to quit out at weird times. During check out, there was what seemed to be an error page, and that was the end of the check out procedure. When returning the rental, there was a link regarding the key drop instructions, but the app reverted to the home screen before I could read them. Fortunately, I remembered the original lock code.David H.
Great customer serviceFRANCIS S.
Customer did not leave a comment.Brad L.
We reserved a 26' truck several weeks in advance for a one way move from Colorado to Wyoming, about 350 miles. On the day of the move there was no truck available, even tho it was reserved well in advance. We were given no notice that there even was an issue. We had 10 people standing around waiting to help move a 4 bedroom house and no truck to put anything in. After several hours of talking to the local Uhaul and the main (traffic) control they offered us a 15' truck and 12' trailer as a solution. The total square feet of capacity was 600 sqft less and not near enough for our move. Another Uhaul office ended up giving us their local 26' truck. That meant we had to drive it both ways, pay for both ways mileage, and gas. We had to drive an extra hour out of our way to get the truck and then to return the truck. The original reservation was for 8am, and we finally got our truck ready to load about 1pm. Uhaul refused to give us any discount after the lost hours and excessive mileage/gas costs we had to absorb. Half of our help had to leave before the we even got the truck. The local Uhaul offices were as nice and helpful as they could be, but the district and/or main offices were horrible. They acted as tho they didn't care whatsoever that we were affected so much by their behavior. I have used Uhaul in the past without any issues, but I will never use them again or recommend anyone I know to use them. As a business owner, it was the most deplorable behavior one could have and my employees would be fired if they treated a client with such absolute disdain. I will spread the word of how we were treated to as many people as I can. Thanks for nothing UHaul!!MICHAEL A.
After researching and reserving equipment (a 15-foot truck with a tow dolly) well in advance, Uhaul called me less than 24 hours before my move to let me know that nothing I had reserved would be available. After 4 hours of phone conversations, I ended up with the right size truck, but a friend had to take 2 days off from work to drive my vehicle along with my move. Uhaul gave us some extra miles so my friend could drive the empty truck back as a round trip but I won't be working with them again. This is a Uhaul corporate problemâ€”the folks at Empire Storage were compassionate, patient, and helpful. On a corporate level, Uhaul seems to operate on a model where they are ok having customers commit to their move only to be told that the customer will need to make extreme accommodations to compensate for Uhaul's scheduling shortcomings.JEFFREY W.
Steve is top notchCHRISTOPHER N.
Your rep was closing up and was very Nice handling my return.Quentin A.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.Florence J.
No improvements are needed or can be imagined.Angela B.
Excellent customer service. Kathy was excellent.WEIKHENG C.
Customer did not leave a comment.MICHAEL D.
Customer did not leave a comment.Crystal F.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.Ana S.
Very friendly and clean great environment, felt very safe during these times. These guys are awesome.David L.
Best U-Haul experience ever.Raymond M.
Staff and owner were fantastic. Gear was top notch. Made the difficult task of moving that much easier. Many thanks.Bret G.
great uhaul dealerjames K.
Customer did not leave a comment.HANS L.
Customer did not leave a comment.ROYF S.
Friendly staff, would certainly recommendArarat A.
Easy pick up and drop off, and very good customer service.STEVE B.
Most Helpful: The follow-up call from a live person to make sure I understood the online check-in/out process, and that they have a WiFi password on the front door in case my reception was sketchy - which it was. These little above-and-beyond efforts are really appreciated. I'd definitely recommend this location. The checkout process using the mobile app (iPhone) was a little cumbersome, requiring I abandon the first reservation and start a new one, as the first attempt "stuck" at the very last screen. This required a phone call to the 800# to make sure everything was confirmed properly. All in all, still a positive experience to limit contact here during Covid.Mark T.
Customer did not leave a comment.Matthew E.
Empire took very good care of me! You answered all of my questions and made me very comfortable with the whole process!!KATHERINE T.
Customer did not leave a comment.John H.
Customer did not leave a comment.Alan B.
Customer did not leave a comment.ANTHONY S.
The U-Haul on Empire Road, in Louisville, Colorado is an example of a well run business. The words that come to mind are: efficient, clean, well running and maintained equipment, but best of all is the customer care - even in these times of a pandemic, these folks were careful, caring, kind, thoughtful and they aimed to please. A five star operation for sure!Mary Ellen R.
Friendly staff.Gustavo L.
Can't print out receipt because it is a picture. How about using pdfs? Also don't like that you use a phone to take a picture of my license.ELIZABETH H.
Maybe a video of the dropping off process for the u-haulsCherish E.
Customer did not leave a comment.Robyn W.
The truck was faulty and dangerous, it caused us delays and a good deal of tension. It is hard to recommend u haul trucks.david H.
Speedometer on the truck did not work correctlyBrad S.
Customer did not leave a comment.Mark P.
Customer did not leave a comment.Jeff S.
Mobile app for return was slow and failed when trying to upload photos. Tried many times with two phones, finally gave up. Fortunately, this location took care of check in for me the next morning. Will make sure to return during business hours next time!OWEN K.
The UHaul app was terrible. We eventually got it to work, but it frequently gave errors and we had to try multiple times. Specific examples include: - the app saying "ERR_CONNETION_ABORTED" after trying to upload the passport photo (I know I had internet connection), - No loading indicators / spinners, meaning I was never sure if I didn't press a button, or the app was just taking forever to load. This is a pretty basic UX thing. - app doesn't handle phone rotation well, which I had to do a few times to take pictures. If you rotate the phone, some buttons stop working, such as when uploading a picture of the odometer.Roman D.
We had a very positive experience at this U-Haul location. Quick and efficient check in and return. Friendly helpful staff. We will rent from this location again and would recommend them.David H.
Customer did not leave a comment.Nathaniel T.
The barcode for 24/7 pick-up was not clearly available at the location -- check to make sure your location services work on your browser.Arrak B.
We reserved our truck online and filled out the contactless rental form including driver's license info etc then when we got to the location they had us do all of it again. It took up tons of time on moving day and my husband went in (I had made the reservation originally) and they up-charged him for stuff. Very annoying.Jordan B.
Customer did not leave a comment.Lior Y.
Customer did not leave a comment.Kristiana G.
Customer did not leave a comment.Daniel K.
The return check in app does not alert the customer not lock the vehicle and drop the keys. In my case unable to complete the app check-in because dropped key before knowing it required a picture of the return mileage. App did not allow a manual entry in order to complete.wayne R.
Customer did not leave a comment.Michelle D.
Very NICE people.Russ N.
Everything went great, thanks!Alvin A.
Great experience overall.Stan W.
Customer did not leave a comment.Cheryl C.
Very professional and quick service.Melissa D.
Receptionist was very nice and respectfulGentian M.
Customer did not leave a comment.James R.
Very helpful and a clean placeAdam L.
Nothing. The woman at the front desk (blonde) was awesome and the entire experience was easy. Thank you!kathy C.
Kathy and Marilyn were patient, helpful and a pleasure to work with. Everything went well with our rental truck. The pick up and drop off was a straightforward process.Adam G.
Very helpful and I was able to rent it the same day. Thanks for an easy experience.William Y.
This location was a great improvement and encouraging to find space to park the car to rent for the day. The renters service people were kind!Eric M.
The truck didn't have a cruise control, there was a sticker over the speedometer making it impossible to read the dial, the mirrors were not movable, making it difficult to see out the back, and that was the noisiest vehicle I have ever driven.Alfred E.
Let us know what fees are tacked on to the bill when picking up van/truck. Didn't know that until receiving the email statement.Laura F.
Customer did not leave a comment.MONICA H.
No Location Verification! Made it challenging to pick up the vehicle on mobileKevin K.
Very courteous service at the desk. Front office is very clean. Van was spotless and had absolutely no issues whatsoever. Was also able to rent a storage unit on the spot. Nice complex, Very safe.Justin S.
The convenient location and service set this facility apart from others I have used.DAVID H.
Customer did not leave a comment.Thomas Y.
Prompt, friendly, easy in/out process.Kimberly A.
Customer did not leave a comment.Natalie L.
Best vehicle I have rented from u-haulBRUCE J.
Movers didn't show--called in sick 10mins before the move. Poor reflection on U-Haul. Remove the moving company from your list of recommended movers. Disappointing.JOHN M.
It took an hour to finish there touch less service thus leaving me one hour less to move. Recommend going inside and speaking with someone when you rentNicolas W.
Customer did not leave a comment.Ana S.
They were all very accommodating. It was such a pleasure to do business with them.Juli K.
Customer did not leave a comment.Carl G.
Be sure to complete the pre-pick-up steps before reaching the pickup site. Also be sure to be there on time. I was 2 hours late and was unable to pick up my truck without calling U-Haul. Right now, wait times are very long. Be on time!Ryan F.
Customer did not leave a comment.Kate M.
Customer did not leave a comment.Benjamin S.
I rented a van for hauling beds and taking junk to recycling. Friendly staff, easy processing, quick return, reasonable rates. Easy easy!BRENT W.
Very helpful and pleasant.Maurice M.
Customer did not leave a comment.Bryan L.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.DOUGLAS N.
Customer did not leave a comment.KATHLEEN R.
Kind and courteous, with a good sense of humor, while also very professional, will be returning for any rental needs.Kenneth R.
Completely satisfied!Daniel D.
We used the mobile check-in for the first time and it was very convenient. It all worked well and was quick and easy.Jim W.
Customer did not leave a comment.Hsiao-Chun L.
Customer did not leave a comment.arlon S.
The mobile self check in/out is a terrible experience. Hopefully the location was opened and I was to interact with someone to return the truck...though I would have loved to avoid it because of COVID. Given the easy requirements (couple of forms + picture upoads) and give the fact that there is a real human checking driver license picture behind the scene, the code for such a mobile/web app should not be that complicated. Don't over-complexify an app that is customer facing.Julien D.
Customer did not leave a comment.Pierre B.
Blankets were left off order and location apparently did not adjust order as we experienced challenges checking back in AND we were supposed to receive a credit for miles as original reservation was for Fort Collins, CO; not Louisville and AGAIN challenges checking in for "mileage"...â€¦Dave B.
It's impossible to check how much fuel you need to add to your tank when you do the whole process on mobile. In paper contracts you get a graphic of the expected fuel level plus the amount of fuel you need to get to that same amount from anything less. From a phone there's no place to easily get the fuel amount that is expected.Alexander A.
Customer did not leave a comment.Robert H.
Great service. All done at short notice.Mark L.
Customer did not leave a comment.Pamela T.
Nothing Experience was perfectRichard M.