Customer Reviews for Escondido Rentals & Mini Storage

More signage.

I have to say, it didn't started out right at first when I tried to find a 26' truck. After several tries, Willie and Tony were to my rescue. Thanks guys for your help. Will definitely be back.

All good.

I believe the agent we rented from is Willie. He was wonderful..drove up to Las Angeles to pick up a truck to assure we had a truck on Saturday morning. Willie was great. The truck was great,new, low mileage and a good drive to Las Vegas. Thanks Wilkie and E. Lincoln UHaul location. 10+

The clerk could not run two different cards on the phone app he was using. I had to leave- get cash with the same card he could not run. Took an hour to check out. Very annoying.

Truck was dirty. Dents and scratches all over the outside. AC cut off half way during the trip there and did not work again.

Anthony Pugh was extremely helpful with all my needs. The auto-transport was not ready and he did what he could to get everything taken care. Camille Rosales was also very helpful and took care of my needs.

The truck was splattered with bugs and when I turned on the windshield wipers because it was raining the passenger side flew off and I had to stop and tie it on so it would stay on other than that The service from uhaul.com was above and beyond excellent

Willy was great. On the Spot...

Make them feel , are welcome

Customer service isn't good the guy seemed very lost & took forever they need to hire somebody else to help out it's ridiculous I returned the truck today and the guy said he would send me an estimate of everything today never received anything and then it was just 1 person ahead of me and no one else and I took 30 min just to be able to return keys never again.. worst experience ever.

I was charged for fuel, I have photos of when I picked the truck up and when I dropped it off, 4he full is exactly the same. I would like a refund for the 4 gallons of fuel. 760 500 8480 Other than that a great experienc, easy and quick process.

Only one person working this location and his customer service was absolutely terrible. And not wearing a mask half the time was unacceptable. Will not be going back to this location again.

Rented trailer for 2 consecutive weekends. Fast and friendly service and online check-in made it even easier.

Quick, efficient service! UHaul guys were terrific!

Easy check in and equipment was ready at appt time. Willie was very friendly, professional and fast. We had a great experience and highly recommend renting from this location.

Happy with our choices

If local doesn't close till 3 pm; how come nobody was there at 2:50 pm?!

Its not fair for a customer that goes days before to reserve an equipment to have to go to other location far away from where you wanted to rent the equipment and also have to deliver the equipment in that far location or get hit with a extra to return an equipment. If you are choosing a location to pick up an equipment it because is convenient for you, one thing is to pick it up in that locationif is on your way and another is to drive the equipment back to just returned in a far location

The manager was awesome. He was helpful and made sure everything worked.

The gentleman who manages the location for the owner is an excellent representative of your company. He is always professional, polite, friendly, and attentive.

Excelent service, friendly people best ever.

Very accommodating. Friendly service. Quick pickup and drop off. Thank you for an excellent experience!

Great customer service. Ray was great to deal with! Thanks!

The employees that handled my contract were very accommodating. They adjusted to my delay in getting to my storage facility.

Attendant was extremely helpful and a pleasure to work with

Willy was very professional and curtiues. Also a friendly person.

Did not make sure the tires were ok to drive

I have rented here many times and they are always ready to go easy to use

The hours showed the facility opening at 8am everywhere online, directly from Uhaul's website,U-Haul customeR Serb or even told me that they should have opened at 8am (at 8:00am I was told “that facility sometimes opens 5 minutes late.” U-Haul's site was misleading, reflecting that I could have picked up my truck by 8:45 (or 24/7 using U-Haul.com/share). I used movinghelp.com to schedule movers to come help in the morning, and they arrived well before this location or my truck was available. From 8:30am onward I made multiple attempts to call Uhaul, and the lines were backed up over 20 minutes, then the call would drop. At a minimum, this facility's hours need to be updated, U-Haul shouldn't have allowed me to have a pick up time before the facility opened (at 10:30...). Uhaul Also needs to step up their customer service staffing (though I wouldn't have needed it had I known what time the facility opened. What a crazy Sunday we had. I loved movinghelp.com but am playing out all of my options before I use a Uhaul again.

The guys were accommodating and super friendly and honest. I will always use this location even though it's15 miles from where I live.

Only one suggestion: I took a photo of my driver's license while it was inside my wallet's clear plastic holder. Did not realize the photo was clear as far as I could see, but not useable for the smart phone rental process. May have to inform customers to remove their license from any plastic casings.

Used the mobile option for pick up and drop off 2 different time this month at this location good experience both times. Not much to improve other than the inside store looks like it could you some updating.

The guy was not working good he did something wrong for us I don't want used U Hall anymore

Great job, as always! I will definitely be a lifetime customer!

none

Great service! Thanks

No furniture pads. Had them on the shelf to buy, but none to rent.

Willy who runs the store on the weekends is friendly and courteous anddoes a lot for one person. Equipment was like new, but I realize newer equipment can come and go away just as fast on one way rentals. Rental left me very happy, equipment, customer service, everything g.

Great Service

The guy who works at this U-Haul station is the best. I've returned trucks after hours and he's still been there; helped me to get the truck checked in. I've rented here three times, and the equipment is always clean and ready to go, never had a problem.

Keep up the great customer service!

Nothing

Relocate.

Didn't have a furniture mover as requested reservation. Staff didnt say until I got the truck.

This was not my choice to go to this location except that Uhaul messed up and didn't have the truck I reserved ahead of time available on the day I expected. I was then forced to drive to this location to pick up a 26' as requested.

Outstanding experience with this vendor! The whole process of renting a motorcycle trailer was quick, easy and affordable!

The after hours drop off has to many ? And it was difficult to submit the millage .

Raymond was a great help! Thank you!

Thank you for being open and always great to work with.

Thanks again for all the help that U-Haul is.