Customer Reviews for Family Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Family Automotive

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Dennis L. on

Rating:

Have the advertised EQUIPMENT AVAILABLE!!!!

KATHY T. on

Rating:

Customer did not leave a comment.

David K. on

Rating:

Excellent customer service

sarah S. on

Rating:

Customer did not leave a comment.

Shelly M. on

Rating:

Customer did not leave a comment.

Edgardo B. on

Rating:

Customer did not leave a comment.

Laurie Z. on

Rating:

Customer did not leave a comment.

melvin J. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

I was given the wrong equipment before a cross country move, uhaul decided to do nothing about it and the location was closed the next day but still decided to charge me 54 dollars a day for a trailer that wasn’t even used, stay away from uhaul and family automotive

Kimberly A. on

Rating:

Excellent, efficient service! Thank you!

Jose Antonio A. on

Rating:

Great experience in our last minute rental. We needed truck for the movers we hired (yes, ironic) but we were able to get the job accomplished.

Diane P. on

Rating:

Everything went easy in renting the truck. The gentleman that helped us in the process was very nice.

Michael P. on

Rating:

Customer did not leave a comment.

John L. on

Rating:

Nathan and crew were extremely pleasant and were extremely helpful with the trailer rental.

Steven S. on

Rating:

Mentioned I was lucky the trailer did not come off the truck as it was mounted incorrectly.

Alan B. on

Rating:

Great rental and return experience. Van was clean and in like new condition. I highly recommend this location for your U-Haul (and auto maintenance & repair) needs.

david D. on

Rating:

Customer did not leave a comment.

david B. on

Rating:

tried several times to contact same with numbers supplied and never had the calls answered. disappointed in U-Haul because this move was turned upside down due to a truck breaking down and waiting over 3 hrs for resolution

BARBARA R. on

Rating:

Everything was good

david B. on

Rating:

Customer did not leave a comment.

Ann S. on

Rating:

I am a very busy person. I rented the truck for 25 $ put gas and returned it. I received a message from uhaul about something - I missed their email. I was charged $41. I don’t see why. It said I owed $11 and something about a waives late fee. K don’t have time for all this. I would never do this again

YURI M. on

Rating:

Customer did not leave a comment.

Peter M. on

Rating:

Smile

Deryk F. on

Rating:

Damaged trailer changed quickly. Good service.

Kita D. on

Rating:

Customer did not leave a comment.

Jon S. on

Rating:

No comments. It went smoothly without any issues.

randolph P. on

Rating:

Customer did not leave a comment.

bob G. on

Rating:

I think the one way price is way too high.

Roman C. on

Rating:

Customer did not leave a comment.

patrick C. on

Rating:

Customer did not leave a comment.

David J. on

Rating:

Love this convenient location. Dave always takes good care of us.

James L. on

Rating:

Customer did not leave a comment.

lamartine J. on

Rating:

I am very very satisfied

KEN B. on

Rating:

Customer did not leave a comment.

dreamer O. on

Rating:

Everything was excellent. Great experience

Juan S. on

Rating:

Customer did not leave a comment.

brian A. on

Rating:

Excellent overall customer service. Very satisfied

Jose P. on

Rating:

The best customer service and great location

Scott S. on

Rating:

Great service

Roy E. on

Rating:

Excellent job !

kenneth P. on

Rating:

Nothing

Scott G. on

Rating:

Convenient location and friendly folks!

Leslie G. on

Rating:

Will definitely use them again. Good job!

Suzanne K. on

Rating:

Customer did not leave a comment.

Matthew B. on

Rating:

Excellent service, will use again....

Dane J. on

Rating:

Customer did not leave a comment.

mike A. on

Rating:

have a drop off location ready for your customers so they don’t have to drive all around town and make 200 phone calls!

Carolina P. on

Rating:

Customer did not leave a comment.

adam L. on

Rating:

Always a pleasure dealing with this location. John & Dave & the rest of the staff provide great customer service & a hassle free transaction.

Tina O. on

Rating:

Noah and the rest of the staff were great.

Paul W. on

Rating:

Customer did not leave a comment.

RICHARD G. on

Rating:

Better communication during booking. I asked for a 15ft van, and I thought that was what i reserved. It turned out to be a 20 ft which was really too long for me. The good news was that they reimbursed the extra $10.($39.95 - $29.95) - thank you.

Pedro G. on

Rating:

Customer did not leave a comment.

MONTE K. on

Rating:

Great experience. Thank you!

SAMANTHA D. on

Rating:

Customer did not leave a comment.

ANDREW P. on

Rating:

Always a great place

SHANNON C. on

Rating:

Noah was amazing

David B. on

Rating:

Customer did not leave a comment.

John E. on

Rating:

Customer did not leave a comment.

David P. on

Rating:

Have the equipment you advertise accessible to your customers or make it work! If Hertz said they rent mid-size cars for $400 and that’s what you needed and all they had when you picked up your car was the larger, more expensive car, they wouldn’t charge you for that car - they would make it the same price as the mid-size. I know because they’ve done it before.

John E. on

Rating:

Customer did not leave a comment.

mary A. on

Rating:

NONE WENT WELL

Andrew K. on

Rating:

The staff was helpful with my drop off and very friendly.

william K. on

Rating:

tragic finally found this place and they said they were open til five and they were closed at 4:30

Lisa G. on

Rating:

Great customer service and always availability of rental vehicles

Shalonda H. on

Rating:

Nothing keep up the good work and customer service.

Gerry D. on

Rating:

Customer did not leave a comment.

deborah W. on

Rating:

Great customer service. First time Rental and the best

jim F. on

Rating:

the only issue we had was we drove passed it and had to make a u-turn and come back. No big deal. Everyone was very nice and friendly. I would use and recommend them highly.

Pablo M. on

Rating:

Great customer service at location

Vander V. on

Rating:

Customer did not leave a comment.

Andrew D. on

Rating:

Customer did not leave a comment.

terrence M. on

Rating:

Customer did not leave a comment.

Bonnie H. on

Rating:

Customer did not leave a comment.

STEVEN A. on

Rating:

Customer did not leave a comment.

pauline B. on

Rating:

Customer did not leave a comment.

Ryan R. on

Rating:

Great location.. friendly staff..!!!

Dale B. on

Rating:

Customer did not leave a comment.

David W. on

Rating:

Customer did not leave a comment.

Keith H. on

Rating:

Customer did not leave a comment.

Michelle S. on

Rating:

Customer service was terrible

Denesh B. on

Rating:

Customer did not leave a comment.

Jorge I. on

Rating:

My time at this location was great, they are a family-friendly place. they are respectfull but funny at the same time and make the time you spend there to be memorable,. thank you

victor B. on

Rating:

Class act these guys are, always a pleasure, family owned and run, Feels like the old days when you come see them. Good stuff! Thank you

Jasmine C. on

Rating:

Customer did not leave a comment.

Dean G. on

Rating:

Customer did not leave a comment.

Pamela S. on

Rating:

Customer did not leave a comment.

Randy H. on

Rating:

Worst truck I have ever rented. It drove horribly at high speeds, it is a danger to have that vehicle on the open road. Service at rental was fine, vehicle needs lots of repair to suspension, wheels, alignment, etc. DC3058T

Edward M. on

Rating:

A super nice man managing the office when I went, had a nice conversation, fast service, no issues. For sure would rent from this location again, which means also from U-Haul again. No surprises in the prices, no hidden costs. All good!

Steven W. on

Rating:

Loxation great but u haul check in online is a disaster

ricardo B. on

Rating:

Customer did not leave a comment.

charles L. on

Rating:

Customer did not leave a comment.

D Martin H. on

Rating:

Can't think of anything.

AMY K. on

Rating:

Very prompt and courteous service.

Scott J. on

Rating:

Customer did not leave a comment.

James S. on

Rating:

Customer did not leave a comment.

John H. on

Rating:

Nice family run dealership. Saturday morning was really hectic for all but they each chimed in and made it bearable for all parties. Equipment was ready and available without delay. The online checking was used but still had to go to front desk for verification. Overall great experience and was able to get everything done.

susan C. on

Rating:

It was very simple and easy to rent and return

marie G. on

Rating:

This ee name jean needs to be retrained for customer service and not only speaks English routinely but able to read it to avoid screwing clients. this is my second time I encountered with him he does not have it in him to handle customer in the front office.

marie G. on

Rating:

This ee name Jean, he is miserable he needs to be retrained, pleasant, and make sure he doesn't screw other client up. This is my second experience with him I do not like him he seems so miserable and think he knows all. "speaking English and reading it is2 different thing".