Customer Reviews for Family Automotive
(U-Haul Neighborhood Dealer)

2,171 reviews

12550 S Military Trail   Boynton Beach, FL 33436

(561) 637-1778

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 2 pm
  • Sun: 7:30 am - 12 pm

Services at this Location:

Contact Us

(561) 637-1778

12550 S Military Trail
Boynton Beach, FL 33436

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 2 pm
  • Sun: 7:30 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Lower prices

Adam L. 
Rating:
5.0

All good. Thanks 😁

Elizabeth P. 
Rating:
5.0

My pickup location was changed, no notification, and instead of 11 miles I did 34 miles, because of location

Adam K. 
Rating:
5.0

Customer did not leave a comment.

Alla T. 
Rating:
1.0

The mileage and gas was recorded wrong. When I got in the truck I took a picture and the truck had 16more miles and 1/8th less gas than the paper they handed me said. I didn't know to check the paper because I was told "don't worry about signing that it's not important" so I assumed it was just a receipt. I got a charge for $30 for going 13.3 miles over and not putting enough gas in the truck. Even though I returned the truck inside my mileage limit and with the same amount of gas.

Ryan S. 
Rating:
5.0

Everything was all that it could be expected to be, I'm very happy

sal L. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Best place in Palm Beach County. Johnny and Dave are the best

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

MIRTHA C. 
Rating:
5.0

Customer did not leave a comment.

ROY K. 
Rating:
5.0

Easy drop off

Linda Jo L. 
Rating:
4.0

Customer did not leave a comment.

carolyn M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

YOHANN L. 
Rating:
5.0

There were roaches in the van

JaVona B. 
Rating:
4.0

Customer service was very good.

Paul J. 
Rating:
4.0

Customer did not leave a comment.

Nadia P. 
Rating:
5.0

Customer did not leave a comment.

arturo P. 
Rating:
5.0

Customer did not leave a comment.

Guy V. 
Rating:
5.0

Customer did not leave a comment.

DAngelo P. 
Rating:
5.0

So easy.

Ashley S. 
Rating:
5.0

Easy return process. No complaints with anyone from this location.

Brandon A. 
Rating:
5.0

Always great service and great staff

Natalie S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Always the best service at Family Automotive

ANDREW P. 
Rating:
5.0

That's a tough one. How does excellent service get better? Now I worried about the other Uhaul businesses around me. Why go any to any place when this place is so good? Nobody does it better: https://www.youtube.com/watch?v=isAUOa50wdA

Richard S. 
Rating:
5.0

continue to be friendly and professional

Dionisio C. 
Rating:
5.0

Tire service light was on

Gregory D. 
Rating:
5.0

the van was perfect, clean and ran well, the customer service was great! Overall a great experience, thank you :) Kathy Fisher

katharine F. 
Rating:
5.0

Customer did not leave a comment.

Spires G. 
Rating:
5.0

So friendly and helpful! We will definitely use them again!

Karrie T. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Rogerio C. 
Rating:
3.0

The truck was filthy on the inside. you couldn't not notice this mess, something exploded and was EVERYWHERE inside. I couldn't turn around and take back to exchange, didn't have the time.

Alison M. 
Rating:
5.0

Customer did not leave a comment.

Warren L. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Excellent

Louis K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

People there are very helpful.

Laurenzo H. 
Rating:
4.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Clean out trailer bed

Sheila O. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
5.0

Wonderful

luis K. 
Rating:
5.0

Customer did not leave a comment.

KEN B. 
Rating:
5.0

Customer did not leave a comment.

Spencer G. 
Rating:
5.0

Johnny is a lifesaver!

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Fast and easy and just what need it. Please give my thanks to Family Automotive staff.

LORENZO P. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

wonderful

Luis K. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
3.0

The drop off process was a mess. The facility closed at 2pm on Saturday, which is fine. However, the uhaul.com/share option kept timing me out and I was not able to check the trailer on online. I called the facility to leave a message and there was no voice mail. I also called the 800 number and it kept taking me to a plumbing service. Very frustrating.

Cynthia H. 
Rating:
3.0

The pickup truck that I picked up looked like it was in a demolition durby, it had damage on every panel on the outside of the truck and the inside was very very dirty and a very bad smell, I've been using uhaul for over 25 years and this was my first bad experience, and the person that waited on me was not nice to me not one bit, he acted like he was doing me a favor by renting me the truck.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Hugo C. 
Rating:
5.0

Not much ,Franchise owner was excellent his name is Dave very nice man, his place of business very clean his employees very polite

john P. 
Rating:
5.0

Customer did not leave a comment.

Allison J. 
Rating:
5.0

Customer did not leave a comment.

Ruben C. 
Rating:
5.0

Nothing, Family Automotive are the best!

MOREY D. 
Rating:
5.0

Customer did not leave a comment.

Alfonso S. 
Rating:
5.0

Customer did not leave a comment.

IVONNE C. 
Rating:
5.0

Customer did not leave a comment.

JODY D. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

The employees were great and checked me in! Unlike in St Augustine where she told me to do my check IN on my phone

Ellen E. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
4.0

Customer did not leave a comment.

alan R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Simple in and out rental, cab and truck were clean. Friendly staff. Would rent from them again.

Daniel A. 
Rating:
5.0

Excellent experience- again. Great customer service. Fast and efficient

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Helpful, pleasant staff. Vehicle was there and ready when arrived for pickup. Extremely satisfied with service.

Ricky B. 
Rating:
5.0

You don't need to change anything, keep the good work only

Anatolio P. 
Rating:
5.0

Super nice guys. Nothing!

Philip S. 
Rating:
3.0

Thanks, no comment

Louis K. 
Rating:
4.0

Customer did not leave a comment.

Lee T. 
Rating:
5.0

Easy check in. The gentleman behind the desk was very friendly and tried to make the process as painless and quick as possible. Great location.

Sheri S. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Wonderful

Louis K. 
Rating:
5.0

Customer did not leave a comment.

Ricky K. 
Rating:
5.0

I really enjoyed my rental from this location. It was easy and convenient.

Randell N. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Great

Chago S. 
Rating:
4.0

Customer did not leave a comment.

RAFAEL F. 
Rating:
3.0

I would recommend this location to a friend of they were in a pinch, but truck had trash in driver area and in bed. Truck was not well maintained, didn't drive well. Overall, it worked for my last minute rental but I wouldn't want to use that truck again.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Valery V. 
Rating:
5.0

Customer did not leave a comment.

Akshar D. 
Rating:
5.0

Customer did not leave a comment.

Valery V. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
3.0

The place was closed there was no where to park trucks and trailer together had to disconnect the trailer in one spot and park the truck in another spot very hard to do when you are disabled

Scott B. 
Rating:
5.0

The return location did not know how to unhook the trailer. The pickup location was excellent.

Thomas M. 
Rating:
5.0

No place is better than Family , they were friendly and accommodating and they didn't add any stress to your move in fact they actually helped relieve the stress by being understanding. Would only rent from them in the future. Go ahead and give them a call you won't be disappointed

Aaron L. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
5.0

Customer did not leave a comment.

William D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top