Customer Reviews for Family Automotive
(U-Haul Neighborhood Dealer)

1,853 reviews

12550 S Military Trail   Boynton Beach, FL 33436

(561) 637-1778

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 2 pm
  • Sun: 7:30 am - 12 pm

Services at this Location:

Contact Us

(561) 637-1778

12550 S Military Trail
Boynton Beach, FL 33436

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 2 pm
  • Sun: 7:30 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

NEIL K. 
Rating:
5.0

friendly, no issues, rented trailer

Dave L. 
Rating:
2.0

Extra equipment which I ordered was not there.

ALEX S. 
Rating:
3.0

Better signage. Hard to find.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Dionisio C. 
Rating:
3.0

Truck was not swept out but that's nothing compared to not being given the furniture dolly I reserved because I really needed it. As a result, a bookshelf fell off the utility dolly and cracked me in the head as it fell to the ground and got damaged.

ERIC A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Ricardo G. 
Rating:
3.0

I submitted a dispute on being overcharged please inform on refund

michael G. 
Rating:
5.0

I've rented the 8x12 trailer 3 times now. This newer trailer was by far the best. The other 2 trailers with the roll up door were not well kept. The first had a non-working turn signal and the second one did not pull as well and felt worn out when walking inside. This last trailer pulled better, loaded better and because the doors swung out instead of rolling up, I had better standing height inside so I didn't bump my head walking from the taller part to the rolled up door as in the other 2. I'll be renting again in 3 weeks and really hope I get the newer type of trailer again. Thanks

Gabriel E. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
5.0

Entire experience was great, from booking to pick up to return. Mobile app check in and check out was so systematic. Completely hassle free transaction. Also the Family Automotive staff were very professional and honest. I just had a quick question as I had completed all transactions via mobile app and in that quick interaction I could sense their helpfulness and professionalism.

Naveed D. 
Rating:
5.0

Customer did not leave a comment.

Harmen H. 
Rating:
5.0

I have to say that the rep on duty was amazing. I tried to do the virtual check in and it did not work. The rep was so caring and kind and efficient. I can't thank him enough for his service and how sweet he was. We need more people like him in every industry. Great experience because of him!!!

KRISTIN Q. 
Rating:
5.0

Customer did not leave a comment.

RICARDO M. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Great experience with these guys.

Christopher C. 
Rating:
1.0

The price is ridiculous return car on full and I was told different I was charged

marthine L. 
Rating:
5.0

Customer did not leave a comment.

DALE V. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

JOHANEL R. 
Rating:
5.0

Everything was great. Everyone was professional and helpful

James A. 
Rating:
5.0

Customer did not leave a comment.

Dawn J. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

The alignment on the 26 foot truck was off. The truck rattled and shock for the entire 2300 miles. Quite a treat!

Rene H. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Customer did not leave a comment.

Jay Y. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

I was surprised there wasn't more U-Haul locations in that area but I was very happy to find this location and the people there could not have been better. I Will use this location again

RONALD F. 
Rating:
5.0

Customer did not leave a comment.

willie L. 
Rating:
5.0

Customer did not leave a comment.

Luke B. 
Rating:
5.0

Location was convenient and helpful. Hooked up and checked everything. Good job

William K. 
Rating:
5.0

Great service

Ayman K. 
Rating:
5.0

Customer did not leave a comment.

Stephen D K. 
Rating:
5.0

Dropped off trailer after hours. No issues.

Joel R. 
Rating:
4.0

No comments needed here!

Joshua P. 
Rating:
4.0

Just wasn't told that had to take pictures to close out contract when I dropped off. Took pictures as a precaution, locked van and used key drop. Then when I opened link it wouldn't let me take pictures from my gallery, only from the camera. Everything else was spot on.

DERRYL D. 
Rating:
5.0

Everything was great except that we rented a dolly with our van and it wasn't in the van when we Pickett up. No one informed us that the they did not have a dolly available beforehand abd we really needed to know this information so we could've gotten one elsewhere. They refunded us the money for the dolly afterwards

Ronen A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Great customer service at the location.

Jeffrey R. 
Rating:
5.0

Yes location was accommodating when I had to return the truck to another location.

cheryl Y. 
Rating:
5.0

Easy pick-up & drop-off.

Gisele P. 
Rating:
5.0

John was amazing and so accommodating! You can see he cares more about the customers than the sales. This is my 3rd UAHUL rental and John is by far the best one I have had. He made sure I had all of my details and costs and expenses. It was such a quick pick up and drop off and immediate service. I will be using him again for my big final move!

Adam D. 
Rating:
5.0

great service by Jean & David

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

WAYNEROY R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

One way rental. Drop-off took 3 locations to find a place with drop off key after hours. On the phone for 30 minutes waiting to get a new drop off location.

diana W. 
Rating:
5.0

Customer did not leave a comment.

Stanton F. 
Rating:
5.0

Excellent service and easy to work with.

JACK D. 
Rating:
5.0

They were the best

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Dionisio C. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
4.0

Quick and easy. I had a problem with my Uhaul.com signin; no problem. The front desk quickily and with smile got me what I needed. Return was just as streamline.

Nancy S. 
Rating:
4.0

Customer did not leave a comment.

IMANNI W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jackson B. 
Rating:
5.0

Pickup and drop off was super easy and super quick. Staff at this location was very friendly and knowledgeable

Michele M. 
Rating:
5.0

Simple and easy transaction. The gentleman inside helped us out when we were stuck in the check in. 5 ⭐️

Alan K. 
Rating:
3.0

Customer did not leave a comment.

Cara L. 
Rating:
5.0

Customer did not leave a comment.

PETER A. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE K. 
Rating:
5.0

Most of all is the customer services in Boynton FL and here in Leominster Ma. It should be like this every where. It makes a big difference. Keep it up! PD

PAULO D. 
Rating:
5.0

Family Automotive made my experience extremely easy and were very friendly.

kathleen W. 
Rating:
5.0

I have rented a uhaul and have had my vehicles worked on here for years and they always have great service at reasonable prices and never a problem with my uhaul reservation.

Curt M. 
Rating:
5.0

Customer did not leave a comment.

MICHELINE A. 
Rating:
5.0

I would like to thank Jon at Family Automotive in Boynton Beach, he was very helpful, courteous, professional and was extremely knowledgeable about Uhaul trailers. I would highly recommend Jon and this location.

RONALD L. 
Rating:
5.0

David was very professional and knowledgeable I would recommend this location to anybody who needs a uhaul.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

These people were outstanding. Friendly and professional.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Prompt, courteous service. Highly recommend!

DAVIDROBERTSON H. 
Rating:
5.0

The drop off process was incredibly quick and easy. The service person who attended to my drop off order took care of everything and I was in and out in five minutes! These people really know what they're doing!

Allan H. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Hugo C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY G. 
Rating:
5.0

They were friendly efficient and did a great job at helping provide a quick easy move. Thanks!

JACQUELINE R. 
Rating:
5.0

Customer service was spectacular. And the place was very clean

AURTRENE R. 
Rating:
5.0

The young man at the counter was very professional. He was very helpful and I suggest anybody renting a truck to ask for David

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

EUGENIO R. 
Rating:
5.0

Pleasant people make a difference

Leonore W. 
Rating:
5.0

Staff very helpful and Accommodating

Romi T. 
Rating:
4.0

The things that were wrong would not have been visible to the personnel at the rental location. The AC was making cool air, but it was not cold enough to cool the cabin of the truck very well. When I attempted to load the pick up truck, the tailgate would not come all of the way down. I discovered that there was debris (rocks and electrical parts) in the hinge gap, preventing the proper motion of the tailgate. A friend and I managed to get those out of the crevice, and were then able to open the tailgate to its flat position to load the truck. I reported the AC problem to the person who checked in the vehicle, and he said he would let UHaul know about it so that the next customer would not have the same problem. In general, the personnel were polite and efficient for both the pickup and the return. It is conveniently located for me, and there was good parking for my own car while I had the rented truck.

Alice S. 
Rating:
5.0

Customer did not leave a comment.

karel P. 
Rating:
3.0

The cab cup holders were dirty and filled with old liquids. The truck was old with 89K miles

CARMINE D. 
Rating:
5.0

Customer did not leave a comment.

PREVILON E. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

Customer did not leave a comment.

ADAM L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Put more gas on the tank.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

CONSTANCE S. 
Rating:
5.0

Customer did not leave a comment.

DARREN P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
5.0

the owner and the employees were very kind

SCHUMAN P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

As there's always something to improve i would say for them to keep doing on doing what their doing. I have no complaints about their operation.

SERGIO P. 
Rating:
5.0

Everything was good

CARMEN B. 
No reviews have been submitted for this location.

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