FLX Auto Group LLC
(U-Haul Neighborhood Dealer)

243 reviews

3452 SR 247   Canandaigua, NY 14424

(585) 394-9498

Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 4:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Contact Us

(585) 394-9498

3452 SR 247
Canandaigua, NY 14424

Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 4:30 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady that helped us was pleasant and she has a sweet dog as co-worker.

Gabriel M. 
Rating:
5.0

Everything was ready and in the truck when I pulled up. Woman at the front desk was very polite and courteous.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

scott F. 
Rating:
5.0

Customer did not leave a comment.

KEVINLEE C. 
Rating:
3.0

Customer did not leave a comment.

MARKALLEN H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
3.0

Would have been nice if we got the size truck we made the reservation for. This cost us extra time and money. You could send us text or email advising us that requested truck was not available instead of us finding out that out when we arrived.

MICHAELSTEPHEN J. 
Rating:
4.0

I rented a truck for Habitat for Humanity of Ontario County and when we returned the truck no one was able to process our payment without sales tax even though we had a tax exempt form. We were told we had to do this through a corporate account. We do not have to rent a truck often enough to set up a corporate account so it was disappointing that you couldn't accommodate our request at the counter.

John H. 
Rating:
5.0

Only would recommend for daytime. Parking lot was very dark

Heather H. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

The floor of the loading bed had dried mud on it.

THEODORE G. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
3.0

Customer did not leave a comment.

Shelia J. 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn O. 
Rating:
3.0

Mostly not happy with U-haul as I had to drive an extra 25 miles to pick up truck from Purceville location.. was told gas was 5/8 tank and then was charged $7.50 for gas at this return place even though I drove extra 25 miles to bring truck to my house originally and still returned with 5/8 tank. ... should have given me a rebate!!!

Donald D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWR W. 
Rating:
5.0

Customer did not leave a comment.

ANJILA G. 
Rating:
1.0

when i spoke with the female representative on the phone that works there she was very rude. I would never send anyone there to rent anything.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

TINAMARIE K. 
Rating:
4.0

It was a pain taking pictures and having my location on my phone I never use it and I don't like my picture or my driver license put out there. Who knows who is getting it and might try to use it.

Rosemary S. 
Rating:
3.0

I had issues using the iPhone app due to slow data rates on my phone. I had to use a relatives phone to complete the pickup and drop-off.

James R. 
Rating:
1.0

n/a

FRANKFELIX R. 
Rating:
5.0

You need to give David (I hope I got his name right—worked on Thursday, Aug. 19 for pickup) a raise. He was incredibly helpful, friendly and professional. Benchmark for how employees should service their customers. Overall a great experience.

Margo P. 
Rating:
5.0

Very friendly, our whole experience was wonderful!

Stephen G. 
Rating:
5.0

I'm very disappointed over all about my experience with Uhaul. I ordered a enclosed trailer online a week before I was supposed to pick it up & never got any call or email with the info as to where to pick it up. I had to call several times to finally find out where to pick it up, after driving 16 hrs. It was very disappointing had I got the run around as to how to pick up the trailer. When I got home & tried to drop it off at a local Uhaul dealer (where it was supposed to be dropped off) I was told that I would have to pay $500 because I was supposed to drop it off there. I was then told that would get a call in 3 days to find out what Uhaul will do & as of now (5 days) I still haven't heard anything.

Denise M. 
Rating:
5.0

Uhaul app does not work well. Would not find my reservation, kept giving error messages. Had to find someone at the site to help us complete the reservation.

ANDREWS H. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

The process to pre-pickup then actual pickup trailer was smooth. Bike trailer worked great.

Frank M. 
Rating:
5.0

A great experience. Staff was friendly and helpful and made the whole process very easy. Highly recommended ??????

DONALDVICTOR III H. 
Rating:
3.0

NA

ELIEL L. 
Rating:
3.0

Without a crank swing-down trailer wheel on the 6x12 trailer, and no one at the drop-off location due to the late hour, I had to use the truck's jack to raise the trailer tongue off the hitch ball. The trailer should have a wheel on the tongue. The automatic brake system on the trailer was very helpful.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

MOHAMED B. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Stock a Pickup truck would be nice. I would rent a lot more.

Shannon J. 
Rating:
5.0

nothing great guy . I will always use this location thanks again great service

David F. 
Rating:
5.0

Everyone at the pickup site was friendly and helpful. Highly recommend this site. Dealing with U-Haul's 'customer service' left something to be desired.

John C. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Great service

Terry S. 
Rating:
5.0

Mobile drop off feature was great!

Jeffrey D. 
Rating:
5.0

I appreciated the self-checkout but maybe list the information/photos needed to complete. I kept running back to the truck from my car to take another photo and having to open the back to take a photo was more than I could physically do (after having moved all morning). It was a bit much and I think entering the mileage should be sufficient. The U-Haul rep can verify mileage and check the back for return condition.

Mary Lou G. 
Rating:
5.0

Couldn't have been any faster at drop off. In and out in 10 minutes.

Douglas V. 
Rating:
1.0

never come here

CARISSA T. 
Rating:
4.0

Customer did not leave a comment.

Lianetsy R. 
Rating:
5.0

It was difficult to see/find the key drop box.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Albert C. 
Rating:
5.0

Customer did not leave a comment.

Wayne W. 
Rating:
5.0

Very easy to rent, pick up and return. No stress involved. Staff answered all my questions patiently as I was nervous about on line check out and check in. Thank you!!

sandra P. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
4.0

Convenient location, older truck but worked fine for moving Not a reflection of truck rental but feedback for those using Reliable Movers- very disappointed with Reliable Moving service. They broke a piece of furniture and have assumed no responsibility. Poor communication between movers, supervisor and customer ie customer explained a heavy entertainment unit included in move, was assured that the movers would be prepared . Upon arrival movers were not aware of heavy piece and had no straps to assist in moving Have used 3 other movers obtained through Uhaul have been extremely pleased with professional manner and efficient, careful packing/unpacking of belongings.

THERESA B. 
Rating:
5.0

Customer did not leave a comment.

Zhezhu J. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
2.0

The trailer I rented had left over branches and twigs from the last person who used it. There are clear signs will be charged for cleaning out clearly this did not get cleaned out by the facility. Also I waited almost 35 minutes before I was even helped!

Jerred W. 
Rating:
4.0

The phone check in needs to be better. It should allow people to rent with a licensed driver.

Teresa S. 
Rating:
5.0

Employee had a bit of trouble with uhaul app in loading picture of trailer hooked to car

Terry F. 
Rating:
3.0

Didn't know I was supposed to go online with my phone when the truck was returned. It was returned by another driver, so not practical and I think I was charged $25 extra for not doing something I wasn't notified about. The remote check in was very confusing

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Beth S. 
Rating:
1.0

Online service needs to be quicker Vehicles need to be brushed off with snow to check numbers Gas tanks need to be more than a quarter full

Andrew W. 
Rating:
5.0

Check window wipers every time you rent. That was a little bit of a pain. They were in bad shape.

mark C. 
Rating:
5.0

I will rent from there again.

Martin P. 
Rating:
3.0

The dolly we requested was not there when we picked it up. U-Haul billed us for this and we had to call several times to have this item deducted. We were still billed for it and had to call U-Haul back AGAIN to be reimbursed. We also requested a 15-foot truck and were downgraded to a 10-foot truck, but this was also not reflected in the final bill.

Jason C. 
Rating:
3.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Thank you for great service

Benjamin B. 
Rating:
4.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
4.0

Customer did not leave a comment.

Edgardo E. 
Rating:
4.0

Customer did not leave a comment.

Lillian R. 
Rating:
5.0

Kelly, who helped us was knowledgable, professional and very pleasant!

Sherida S. 
Rating:
5.0

No improvement necessary, they were very polite and professional

James H. 
Rating:
3.0

Clean the snow out from around the truck

Mary F. 
Rating:
5.0

This is the second time I have had a need for this kind of trailer. The gate / ramp along with the d ring for tie downs are great for motorcycles with built in wheel chok. Trailer both times ready to go as promised.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

antoniette C. 
Rating:
5.0

Customer did not leave a comment.

Mary Jane E. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

ED J. 
Rating:
4.0

Original pick up location called and switched us due to cracked windshield. New location gave us a truck with a cracked windshield. All personnel were very nice. Forced me to use app.

JOSEPH H O. 
Rating:
5.0

They were closed when I dropped it off.

Dianne S. 
Rating:
5.0

The only thing that could have been better is I did not no you had to take pictures and the did not tell me what to expect. Other than that everything else was great!

Jeannette B. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Dave and Mike reached out to check on my status while renting the truck. Both were personable and helpful.

Joseph C. 
Rating:
3.0

Bring equipment out and put on my truck. Not give it to me and make me do it myself. At least help. And computer problems took too long to enter my license and credit card had to do it 3 times. Plus rented before at a nearby location and was not in the computer at all at this just used location in Canandaigua Ny location First rented before in Victor Ny.

William B. 
Rating:
1.0

Doesn't matter. My opinion doesn't matter. You will not do anything

John C. 
Rating:
5.0

Customer did not leave a comment.

kimberly R. 
Rating:
4.0

The instructions for picking up the truck said to logon to their web site and sign in. Their web site did not have a sign in feature. I finally called u-haul directly and after a 10-minute hold was able to receive instructions to pick up the truck. Otherwise we would have been unable to perform our move.

Ronald N. 
Rating:
5.0

Very professional and took the time to review everything will me. Equipment was ready with little wait

Cynthia N. 
Rating:
5.0

Everything was good. The unit I rented has an issue with the heater it will not go to defrost but other than that it worked out very good. Thanks

Eric R. 
Rating:
5.0

Great customer service! A+A+A+

Brad L. 
Rating:
3.0

Dolly I ordered left off truck

Miquela C. 
Rating:
4.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

good man take care all you need.

Chhap L. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

Helen K. 
Rating:
5.0

I received prompt service when the truck would not start at a gas station after refilling for return. The steering wheel had positioned itself to prevent the key from turning.

Richard J. 
Rating:
3.0

Customer did not leave a comment.

Jaime S. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
3.0

Customer did not leave a comment.

Nichole M. 
Rating:
5.0

It was all good....nothing to suggest. MAGA

Maurice A. 
No reviews have been submitted for this location.

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