Customer Reviews for Fort Knox Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Knox Self Storage LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Aimee D. on

Rating:

Windshield wiper was broken on driver side

Jaci A. on

Rating:

You sent the surve in spanish. Lol still exelent

DELBERT S. on

Rating:

Jessica was very nice and went that extra mile to help us near closing time. Great Customer service!!

James R. on

Rating:

Customer did not leave a comment.

robert K. on

Rating:

It would be nice if U-Haul had available products. Seems some products are site specific only, making it difficult to find units. The sites are fine Over-all U-Haul is difficult choice for doing business!

linda D. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

Customer did not leave a comment.

Juanita N. on

Rating:

Nothing I have rented before from U Haul. Always had a nice pull or truck. Thank you so much

Glinda M. on

Rating:

Very friendly. And made the Transaction go smoothly...thank you U haul

Franklyn G. on

Rating:

The lady who assisted us ( Jessica I believe) was absolutely awesome. Super helpful and a great attitude. You are lucky to have her

Richard D. on

Rating:

The lady at the place was very cold towards us. She needs help with her customer service behavior..………….never rent from there again !

william N. on

Rating:

Excellent all around experience! Truck ran perfect, great customer service, and no hidden adgendas.

renee T. on

Rating:

Very friendly staff

Linda W. on

Rating:

Girl was very happy and helpful.

Abraham N. on

Rating:

Customer did not leave a comment.

Richard D. on

Rating:

Nothing everything was great thank you much appreciated

Calvin B. on

Rating:

We have already recommended this location to friends in the area that will be moving soon.

lenora U. on

Rating:

Great place, always friendly and helpful! They are always my first choice when I need a rental truck. Thank you :)

Taylor C. on

Rating:

The staff was wonderful! extremely helpful and right on point! highly recommend.

Rick H. on

Rating:

I was told the truck had 3/4 Tank of gas. My guy drove in 2 doors down and parked it in our secure lot. The next morning we get in the truck and when starting it up noticed it did not have 3/4 tank but 1/2 tank. We had to make our appointment and fort nox was open so we went to our appointment and spent the extra to be sure the truck came back to uhaul with 3/4 tank. Not happy that I had to spend someones 1/4 tank

Sean H. on

Rating:

expensive

Charlyn B. on

Rating:

Customer did not leave a comment.

Jon D. on

Rating:

Again quick and easy. Friendly, professional, no problems.

Paul D. on

Rating:

Customer service training!

Richard J. on

Rating:

Awesome experience, Thank you.

Jared S. on

Rating:

I returned a very clean trailer and made sure to sweep it out even though it was not used for anything dirty. I have rented many trailers and trucks from Uhaul and never been charged a cleaning fee. This is a false claim in order to charge me a cleaning fee. I will no longer be renting from this Uhaul location and will make sure to share my experience with as many people as I can.

Peter E. on

Rating:

Customer did not leave a comment.

Sarah B. on

Rating:

Michelle was great, very personable and helpful, made the entire transaction seamless and easy. Will definitely use Ft Knox in the future for all my needs.

mike D. on

Rating:

Above and beyond personal service.

James H. on

Rating:

Truck was adequate for the job, windows and mirrors were very dirty.

Stephen B. on

Rating:

Customer did not leave a comment.

RANDE L. on

Rating:

Wonderful people at Ft. Knox Storage. Very helpful.