Customer Reviews for Fort Knox Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fort Knox Self Storage

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Kathy S. on

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Customer did not leave a comment.

William B. on

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Donald G. on

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Outstanding Customer Service!

Christina P. on

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Andrew C. on

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I am trying to coordinate a move across the country, and this facility was less then helpful with getting everything done. Will not be using this service though u haul again.

Kenneth N. on

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Not to much great service

Catherine B. on

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The staff at Knox Storage were extremely professional and so charming. I witnessed their professionalism with other customers in the room and I was quite impressed. I will place a positive yelp review in addition to this survey.

James B. on

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Monique E. on

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Staff was great

Tazmin C. on

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ana karen c. on

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the front desk clerk was very helpful and nice! Made renting very easy

Michael A. on

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Terry L B. on

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They did not have dollies for rent, which i had ordered, but did not find out about until i arrived for pick up.

Sybil W. on

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I had a very difficult move from one coast to another I had to rent trucks multiple times at the last minute one time in the same day...this family manning this uhaul location made things so easy for me...one time I was having stress chest pains from anxiety from all it takes from this move...he made sure i was comfortable and medically ok above his business...Thank you and God bless you...You helped me in my time of need...I recommend this uhaul location...Oh and I have to say this location is always clean and smelling good...IMMACULATE!!!!!!!

Rosalba ROSA G. on

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I will go back if I ever need to rent a Uhaul truck or packing supplies.

Rebeca P. on

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Fred D. on

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Kimberly went above and beyond, she was great to work with and made the whole process easy and painless.

Michael B. on

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CANDICE F. on

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My customer service representative was so friendly and helpful.

RICHARD G. on

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Michael H. on

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Great place to deal with, very professional and easy to deal with.

Martin F. on

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I wish I could remember her name, but the lady who helped me was so kind and accommodating; she was so approachable and took the time to explain everything so clearly even though I was returning the U-Haul just as she was about to close for the day after a busy, busy day for her. All U-Haul workers should be like her!

Steve M. on

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Great customer service, friendly staff who go over & above to help their customers. A++

Humberto O. on

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The manager, Jay, and the office manager, Kimberly, are amazing. They helped me navigate a stressful situation with calm, poise and a positive attitude. Kimberly was in frequent contact with me exploring different options should the equipment I had reserved didn’t arrive on time. Fortunately, another customer returned their equipment ahead of schedule and Jay turned that one around for me super quickly. 500 miles and 10 hours later were at our new place thanks to their professional help.

Robin S. on

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Katrina N. on

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The Employee's at this Location was Very, Helpful Excellent Customer Service Explain Everything to me I would rent truck in future I told my Family and Friends I give one

Michael H. on

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The people at this location are very helpful and a pleasure to work with.

Suntalee G. on

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The girl there was amazing super friendly to my family and I. She went above and beyond to get us the best deal and made sure to conform everything for us. She has incredible customer service.

viennese j. on

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J.W Jr was great to me the service and the overall experience he is a wonderful employee

Tony J. on

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Requiring 3 phone numbers is very strange when 1 should be enough.

TEENNA H. on

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This specific location is highly recommended, for the service and quality of customer service. They were friendly, fast and welcoming all in one. Best uhaul ever!!!

Tracee A. on

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The lady has great customer service I’ll be back!!!

Lee C. on

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They were very helpful in managing my reservation, even though I ended up not needing the storage unit. Thank you

Joseph B. on

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I did not Need storage afterall. They called several times to confirm and i appreciated their efforts

JANE E. on

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Unfortunately, we were unable to contact anyone to confirm our reservation and wound up using another storage facility in the area.

JANE E. on

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Unfortunately, was not able to contact anyone at the office in time to determine whether or not we had a confirmed reservation so we contacted another storage facility in the area.

Steven N. on

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The facility is very nice and I believe that my things will be safe. Customer service was great and easy to work with.

DEBORAH R. on

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I have had great experience with fort knox..no insect..mice or rats storage was always clean....not dusty..the mangament was great.

JANIE B. on

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I reported moved out three months ago but I left lock on door instead of understanding to let me unlock door or cut lock off I offered to clean but talked down to and threatening

Donna O. on

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8/31 I reserved a unit for 9/7.I called on 9/6 to confirm & see about doing paperwork. 9/7 my truck was loaded & I thought I needed another space, so I called, I was told I couldn't move in until 9/10

Mark Anthony M. on

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fine facility - well maintained.

Justin C. on

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Didn't need the storage after all. Just filling this out for the refund.

MAYCORA C. on

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I drove up to pay my bill and the guy walked out of the store and I thought he was going to unlock someone’s storage but he didn’t come back for a hour. He came back with his lunch. He saw me drive up

Crystal S. on

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I wssnt able to rent the unit unfortunately. I wasnt aware that the office closed at 1pm and wasnt able to make cutoff to rent a unit in time. Had to rent as somewhere else else who was more avail.

HELENA V. on

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Access to hand trucks/bed could be made better. Something secure so they can't get stolen but made available to those who need it. Both hand trucks were locked up.

STARBRINA T. on

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Both representatives were pleasant and extremely helpful.