Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)

1,528 reviews

3865 Railroad Av   Pittsburg, CA 94565
(Hwy 4)

(925) 526-4039

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    9 am - 1 pm

Services at this Location:

Contact Us

(925) 526-4039

3865 Railroad Av
Pittsburg, CA 94565
(Hwy 4)

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    9 am - 1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Staff was super-friendly and helpful. Definitely using them again and recommending them to friends or family. The smoothest experience I've had renting a u-haul. Also, they were very diligent went it came to sanitation. Anything someone touched was immediately wiped down. It shows they have an eye for detail.

Michael P. 
Rating:
5.0

Great team at Fort Knox Self Storage. Helped me out of a bind and were really nice in helping me find a Truck.

Martin F. 
Rating:
5.0

Everything is always awesome. That's why I keep going back.

SHELIA W. 
Rating:
5.0

Na

MILTON J. 
Rating:
5.0

The staff at Fort Knox was excellent and very professional… moving is usually a stressful time and they made the process extremely smooth snd even anticipated some events to help me make decisions that would benefit the process. Well done!

TRACEY C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl Jeannine A.  |  Overall Experience 
Rating:
5.0

I may have left my tow ball on the truck will contact today. Good service.

MICHAEL C. 
Rating:
5.0

None

Laure E. 
Rating:
2.0

The staff that assisted me was very condescending. He spoke down to me as if I were an uneducated child. He was rude and hostile towards me. He acted the same way during the pick up and drop off process.

George R. 
Rating:
5.0

Customer did not leave a comment.

DERRICK G. 
Rating:
5.0

I will be renting from this location again when I get my belongings from storage. Jay has the best customer service. He is very honest and personable.

Lashaunta F. 
Rating:
5.0

Very professional, friendly, and relieved excellent service.

Kathleen L. 
Rating:
5.0

Kimberly and the other worker were so impressive. The client before the me was late and not well organized. But Kimberly did a amazing job with mitigating the problem. I was extremely impressed with her communication skills. And her customer service. A+ service and knowledge

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

Actually, I have to say this u-haul location is excellent and I can't think of anything that would improve the service I received. Jay was extremely helpful and organized. The u-haul store was impeccable, spotless and organized…this u-haul store could actually be used in an advertisement. This is the best u-haul I have been in and the best service from Jay that I have ever received! Thank you Jay!

Robert O. 
Rating:
5.0

n/a

Nicolas P. 
Rating:
5.0

Customer did not leave a comment.

VINSENT B. 
Rating:
5.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN T. 
Rating:
5.0

One of the best things is that they answer their phones. Kimberly was extremely helpful, the Uhaul rental process was smooth and efficient. I would definitely rent from this location again. Thank you!

Williamina P. 
Rating:
3.0

More help was needed.... waiting was the Issue. And Then to be ask to call In if you late picking up your truck when you there when the doors open...very Laughable!

CALVIN H. 
Rating:
5.0

Everything was awesome. The staff is very friendly and helpful, I will definitely refer my family and friends. And I will rent from that location again.

Shelia W. 
Rating:
5.0

Customer did not leave a comment.

BABAK K. 
Rating:
5.0

Customer did not leave a comment.

Dennis Keith L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP P. 
Rating:
5.0

Great service great crew.

Sheryl Lynn O.  |  Overall Experience 
Rating:
5.0

They are great at this facility

Eric K. 
Rating:
5.0

Don't change anything

CONSTANCE T. 
Rating:
5.0

Customer did not leave a comment.

ANJELICA C. 
Rating:
5.0

Both of the reps were friendly, super helpful and professional!

LINDSEY F. 
Rating:
5.0

Outstanding customer service

Shondra W. 
Rating:
5.0

My experience was wonderful. I was able to get the size truck I needed and at the time I needed it. The three employees I interacted with were very personable and provided great customer service! They made the process extremely easy.

Chianda R. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA L. 
Rating:
5.0

Ray & Kimberly are the best. Very knowledgeable, friendly and helpful. They help or accommodate their customers to the best of their abilities. Best storage facility in Pittsburg California. Five stars!!!!

Janet Sue A.  |  Overall Experience 
Rating:
5.0

Everyone is always great at Fort Knox. Fast and efficient and vehicles are always clean and well maintained.

Dianna S. 
Rating:
5.0

Staff was friendly everything was cool!!

EMMANUEL B. 
Rating:
5.0

Jay and his team did an excellent job, providing me with the best service possible,I would highly recommend Jay and his staff for all moving needs

RICHARD T. 
Rating:
5.0

The facility closes early, so I would recommend scheduling jobs earlier in the day.

LAURE E. 
Rating:
5.0

Customer did not leave a comment.

Dianna S. 
Rating:
5.0

Nothing. After dealing with the horror that is the Bliss location, and the price gouging at Fast Eddie's, Fort Knox was an absolute pleasure. Professional, communicative and kind, I would not go anywhere else in the Pittsburg Antioch area. These guys are it. Absolute pros. Even set out a chair for me, when I was waiting for my Uber. Ten out of ten.

REBECCA P. 
Rating:
5.0

Kimberly was awesome she was nice and respectful she help me in a timely manner she should be a manager she that great she has a great personality and good customer service thank you 😊 love this place very CLEAN I love that and SECURE.

Dolores Eugenia N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie R. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

TYRONE D. 
Rating:
2.0

It's not the employees fault at this location. It's u haul's policy's where I have a problem by only requiring a credit card to rent instead of debit and the system charging me 79 cents per mile on 192 miles to my credit card.

MICHAEL B. 
Rating:
5.0

Nothing everything was perfect.

RANDI W. 
Rating:
5.0

Kim had Great customer service very knowledgeable and Super helpful the other fella helping out also was Great. Thank You!

ODESSA M. 
Rating:
5.0

Customer did not leave a comment.

Aurelien D. 
Rating:
5.0

Customer did not leave a comment.

Ygan D. 
Rating:
5.0

Everything was ran smoothly .

Jewel S. 
Rating:
5.0

I was there for 15 years the staff was friendly and very helpful when needed

David W.  |  Overall Experience 
Rating:
5.0

The lady there was super awesome. She needs to be a manager. She was very professional and kind. I will rent and refer everyone here

TARAZANO C. 
Rating:
5.0

Customer did not leave a comment.

Antoine G. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Monique Nicole R.  |  Overall Experience 
Rating:
5.0

Great service and it was quick!

DANIEL S. 
Rating:
5.0

Pick-up trucks should have a door-side step. Getting in and out of such a tall vehicle for someone who doesn't have long legs, can be unsafe. I'm 5'4" which is average for a woman but it was very difficult to get in and out of the truck. I almost fell twice.

Jacqueline G. 
Rating:
5.0

Friendly staff and great customer service.

BLAKE N. 
Rating:
5.0

Customer did not leave a comment.

Lydia W. 
Rating:
5.0

Customer did not leave a comment.

Shahrzad A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNELL T. 
Rating:
5.0

no improvements needed very organized, informative and highly efficient staff

JESSICA N. 
Rating:
5.0

Excellent Customer service!!

robin N. 
Rating:
5.0

Don't hold my money! When the transaction is done, return my deposit at that time.

JOAN C. 
Rating:
5.0

Customer did not leave a comment.

MAZE G. 
Rating:
5.0

Customer did not leave a comment.

TAMU A. 
Rating:
5.0

The customer service was very professional Kimberly nice

DONNA H. 
Rating:
5.0

no improvement needed. Staff was personable, competent, and the truck was in excellent condition.

SANDY J. 
Rating:
5.0

Kimberly is such a wonderful person who made my rental easy, I appreciate.

ONYEBUCHI O. 
Rating:
5.0

Professional customer service and they practice cleaning for Covid 19

GUENETTACHARLINA D. 
Rating:
1.0

discrimination at its finest! the worst costumer service ever. unprofessional and needs training in costumer service. i will let the locals know not to do business at Fort Knox.

JOSEPH O. 
Rating:
5.0

Kimberly was fantastic, always willing to help meet your needs. Suggestion, given the current parking lot situation, I would recommend pickup and drop off service.

CAROLYN S. 
Rating:
5.0

Amy was very pleasant. she was over helpful she explained everything i needed to know about the rental and the truck. I would recommend this location to everyone. the truck was well maintained.

ANITA P. 
Rating:
5.0

Very knowledgeable staff.

Jacque L. 
Rating:
5.0

I received excellent, over and above 5 Star Service. She was very courteous and professional.

BOBBY W. 
Rating:
4.0

nice and friendly customer service well informed no improvement needed

Cornet T. 
Rating:
3.0

The woman who helped me was wonderful, Kimberly. But when I picked up the truck, the Manager, Jay was not very friendly and made me feel uncomfortable. I also heard him tell another customer that he would not charge that customer for the dolly he rented. He did not offer me the same courtesy. He was unfair and partial. I will not return there for services, ever, because of him

joanna D. 
Rating:
4.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Wonderful customer service.

Andrey G. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL O. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

candice W. 
Rating:
5.0

J has been great! He's helped me out a few times already and he's been awesome.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

NIXON M. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL O. 
Rating:
5.0

Thanks everyone for such great customer services. Great team overt there very friendly and professional.

PAULA B. 
Rating:
1.0

I got charged for 75 miles when i only drove 24 miles.

Isabel L. 
Rating:
5.0

Customer did not leave a comment.

AIDALY C. 
Rating:
5.0

Great experience I Just want to thank Jay for such awesome service!s by keeping us all safe doing these difficult times. Truck was nice and clean and excellent customer services.

Paula B. 
Rating:
5.0

Customer did not leave a comment.

Lazaro J. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
4.0

Kimberly was especially helpful. She reached out after an awful online experience and made sure i got a truck. Online site is a 1 out of 10. Ft. Knox location is a 9 out of 10

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Lyubomir A. 
Rating:
5.0

Nothing! You guys are great! But the workers need working tablets from owner!

Thomas H. 
Rating:
5.0

Everything was Smooth! Sorry I don't remember the names of the young lady and gentleman that help me. But, the guy was in training and the young lady was very patient and kind in her training approach! Great Experience Thank you guys!!

Jewel S. 
Rating:
4.0

The young lady that assisted me at this location was Amazing. Very kind, professional and very helpful. Thx

Kika T. 
Rating:
5.0

Everything was EXCELLENT!!! Thank You!!!!

Nelda S. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

Kimberly is the best! She is super efficient and knowledgeable.

GERMAN S. 
Rating:
5.0

Customer did not leave a comment.

spencer H. 
Rating:
3.0

Wiping down the truck shouldn't be advised to be done prior to returning the vehicle per the contract. Wiping down should be advised to be done prior to leaving the truck for drop off. Employees end up wiping down the vehicle anyways (from what I an employee stated they had to do). I wiped down the truck I rented prior to it getting examined and then getting my receipt. My feedback is to alter the contract to instead sanitize the truck at the drop off location or simply have the employees do it since they do it anyways.

Kristoffer V. 
Rating:
5.0

Jim and Kimberly were great. I had a tight window or time to get the truck, run my errands and get it back so Kimberly ran my info over the phone to save time. 10/10 recommend.

Taylor V. 
Rating:
5.0

The staff was very friendly and knowledgeable. Fast service and very personable.

GINA H. 
Rating:
5.0

Quick and easy pickup and drop off. The lady (I never got her name) was super helpful and friendly to make the process hassle and headache free on moving day

Scott T. 
Rating:
2.0

customer service is bad, stuffs were not friendly and impatient when ask them multiple question.

Xiaolong M. 
Rating:
5.0

Customer did not leave a comment.

Chrisdtina P. 
No reviews have been submitted for this location.

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