Customer did not leave a comment.Antoine G.
Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DEBORAH G.
Customer did not leave a comment.Monique Nicole R. | Overall Experience
Great service and it was quick!DANIEL S.
Pick-up trucks should have a door-side step. Getting in and out of such a tall vehicle for someone who doesn't have long legs, can be unsafe. I'm 5'4" which is average for a woman but it was very difficult to get in and out of the truck. I almost fell twice.Jacqueline G.
Friendly staff and great customer service.BLAKE N.
Customer did not leave a comment.Lydia W.
Customer did not leave a comment.Shahrzad A. | Overall Experience
Customer did not leave a comment.DONNELL T.
no improvements needed very organized, informative and highly efficient staffJESSICA N.
Excellent Customer service!!robin N.
Don't hold my money! When the transaction is done, return my deposit at that time.JOAN C.
as usually the staff wwas excellent and helpfulness as all times we appreciate all of there efforts communicating with the customers we thank uMark Richard W. | Overall Experience
Customer did not leave a comment.MAZE G.
Customer did not leave a comment.Ryan Q. | Overall Experience
Customer did not leave a comment.TAMU A.
The customer service was very professional Kimberly niceDONNA H.
no improvement needed. Staff was personable, competent, and the truck was in excellent condition.SANDY J.
Kimberly is such a wonderful person who made my rental easy, I appreciate.ONYEBUCHI O.
My storage was broken into and I believe the alarm that is tied to my unit should have alerted the staff since I had not been there and the resolution well there was none. By the time Jay responded to me ut had been past 30 days and I had to complain about him not following up and no response was provided of what to expect for future security of my belongings as I had discovered the items missing while I was up grading my unit to a larger one. I did not feel my belongings where safe and when I was tild that I cannot assume my belongings would be 100 percent save then it was a red flag to move my things out of there.Claudia Mariela Hinojosa T. | Overall Experience
Professional customer service and they practice cleaning for Covid 19GUENETTACHARLINA D.
discrimination at its finest! the worst costumer service ever. unprofessional and needs training in costumer service. i will let the locals know not to do business at Fort Knox.JOSEPH O.
Kimberly was fantastic, always willing to help meet your needs. Suggestion, given the current parking lot situation, I would recommend pickup and drop off service.CAROLYN S.
Amy was very pleasant. she was over helpful she explained everything i needed to know about the rental and the truck. I would recommend this location to everyone. the truck was well maintained.ANITA P.
Very knowledgeable staff.Jacque L.
I received excellent, over and above 5 Star Service. She was very courteous and professional.BOBBY W.
nice and friendly customer service well informed no improvement neededCornet T.
The woman who helped me was wonderful, Kimberly. But when I picked up the truck, the Manager, Jay was not very friendly and made me feel uncomfortable. I also heard him tell another customer that he would not charge that customer for the dolly he rented. He did not offer me the same courtesy. He was unfair and partial. I will not return there for services, ever, because of himjoanna D.
Customer did not leave a comment.Richard O.
Wonderful customer service.Andrey G.
Customer did not leave a comment.MIGUEL O.
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.candice W.
J has been great! He's helped me out a few times already and he's been awesome.Joshua D.
Customer did not leave a comment.NIXON M.
Customer did not leave a comment.CRYSTAL O.
Thanks everyone for such great customer services. Great team overt there very friendly and professional.PAULA B.
I got charged for 75 miles when i only drove 24 miles.Isabel L.
Customer did not leave a comment.AIDALY C.
Great experience I Just want to thank Jay for such awesome service!s by keeping us all safe doing these difficult times. Truck was nice and clean and excellent customer services.Paula B.
Customer did not leave a comment.Lazaro J.
Customer did not leave a comment.Timothy R.
Kimberly was especially helpful. She reached out after an awful online experience and made sure i got a truck. Online site is a 1 out of 10. Ft. Knox location is a 9 out of 10JASON G.
Customer did not leave a comment.Lyubomir A.
Nothing! You guys are great! But the workers need working tablets from owner!Thomas H.
Everything was Smooth! Sorry I don't remember the names of the young lady and gentleman that help me. But, the guy was in training and the young lady was very patient and kind in her training approach! Great Experience Thank you guys!!Jewel S.
The young lady that assisted me at this location was Amazing. Very kind, professional and very helpful. ThxKika T.
Everything was EXCELLENT!!! Thank You!!!!Nelda S.
Customer did not leave a comment.CYNTHIA C.
Kimberly is the best! She is super efficient and knowledgeable.GERMAN S.
Customer did not leave a comment.spencer H.
Wiping down the truck shouldn't be advised to be done prior to returning the vehicle per the contract. Wiping down should be advised to be done prior to leaving the truck for drop off. Employees end up wiping down the vehicle anyways (from what I an employee stated they had to do). I wiped down the truck I rented prior to it getting examined and then getting my receipt. My feedback is to alter the contract to instead sanitize the truck at the drop off location or simply have the employees do it since they do it anyways.Kristoffer V.
Jim and Kimberly were great. I had a tight window or time to get the truck, run my errands and get it back so Kimberly ran my info over the phone to save time. 10/10 recommend.Taylor V.
The staff was very friendly and knowledgeable. Fast service and very personable.GINA H.
Quick and easy pickup and drop off. The lady (I never got her name) was super helpful and friendly to make the process hassle and headache free on moving dayScott T.
customer service is badï¼Œ stuffs were not friendly and impatient when ask them multiple question.Xiaolong M.
Customer did not leave a comment.Chrisdtina P.
Great customer service.Joshua D.
Good jobBENNY C.
I was very pleased with my experience at U-Haul. The sales person Kim was very polite and made sure I understood the details in the contract..Markus H.
Customer did not leave a comment.RODELIO P.
Great customer service! I will definitely refer people I know to check you guys out. Thanks!Sarita H.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.jerry A.
great service. That's why i continue to come back.Tracey Q.
Customer did not leave a comment.Mack M.
Jay was very professional and was very clear about the equipment and keeping everything sanitary. He made the experience easy and comfortableSandra G.
Service was great! Kimberly went above and beyond to help me out. I called around to several locations and no one had trucks. Kimberly was able to find a truck for me and save the day. I was able to continue as planned with my move in date.Altie T.
Kimberly was amazing. She was well organized. She made everything simple during an unprecedented pandemic. I will only come to this location going forward. Cheers to a job well done!Vijay V.
Very fast and efficient service. Representative was welcoming, very clear with the contract, and greeted me outside for both my pick up and return. Would highly recommend.Katherine O.
Customer did not leave a comment.Danny W.
They make you wipe down the vehicle before you return it with your own wipes! Reserved vehicle online without insurance, somehow this was added during pick up although I opted out of it upfront. Insurance was $20. I requested it be removed and they refused. They can keep the money, but not my business in the future.Hector R.
Great customer service I loved herGregory B.
Easy to work with. Very friendly.Joanna H.
Customer did not leave a comment.Mary B.
Customer did not leave a comment.Walter J.
Great customer service from the team there on Railroad. Brand new truck, and they were beyond supportive. Definitely will use again.Joshua S.
Jay & Kimberly were very pleasant & helpful, even when they were busy first thing in the morning.Scott N.
Great customer servicejalisa F.
Above & Beyond excellent customer service!!vikas V.
I found the staff, especially Kimberly, to be enormously helpful in getting the truck rented and in coaching me through what I needed to pay attention to while driving the truck and how to approximate the gas refill amount.Marc K.
Customer did not leave a comment.MADINA N.
Alls well, no comment.Rodel L.
good TeamJerry C.
Kimberly was very Informative, friendly, and helpful. Was pleasant to be around.Timothy G.
Customer did not leave a comment.Vivian L.
The guy was so nice and friendly, super helpful and knowledgeable.RYAN R.
Customer did not leave a comment.Abdullah H.
Kimberly was awesome!!!Monique T.
My first rental with this location was last month(May). I got a good and professional service and this month of June, it's better and the more I will recommend other people to go to this place when they need U-Haul truck and other products they sell. "When it's time to rent your U- Haul Truck, go to Fort Knox U-Haul and self-storage, a place to call home and always welcome. Professional and friendly services."Rosauro A.
Pleasure meeting Kimberly. She was kind and professional! Will use this place again for sure!ROSEMARIE R.
Jay's service was excellent and efficient. I would definitely come back and refer my friends to Fort Knox for any uhaul moving needs.JENNA L.
Customer did not leave a comment.Rodney W.
Customer did not leave a comment.Veronica P.
Customer did not leave a comment.Emmette H.
Since I had experienced an excellent service from your staff plus your truck are in good shape clean and complete with safety equipment I don't have anything to add more for improvement.Marino P.
Customer did not leave a comment.Eboni M.
Customer did not leave a comment.Nicole H.
Customer did not leave a comment.Monica J.
Kimberly is awesome! She took care of us from start to finish! She explained everything and got me goin quick. Thanks kim! C u in a month or so?Crystal L.
When I originally made the reservation for a uhaul, I received a call shortly after that from the lady at the front desk who said they didn't have that particular truck available but did have one that may be a better fit for us (and she was definitely right, she even made the switch to the right truck way too easy), she walked me through the whole process with the protocol they currently have in place for COVID, she was super friendly and didn't seem bothered when I asked a bunch of questions. She extended my rental for 24hrs even though I was convinced I wouldn't need it for more than several hours (again, she was absolutely right!) She explained how returning the truck would be and she was overall very informative and helpful every step of the way! Not to mention the gentleman who walked me through looking at the uhaul before actually taking it off the lot, he showed me how things worked on the inside of the truck and he was extremely helpful as well. They made this experience a very pleasant one. It is safe to say, I honestly wont rent a uhaul at any other location but this one. Thank you guys for all of your help, I appreciate you guys more than you know!Stephanie S.
Customer did not leave a comment.Warren C.
The best deal and good customer services. Start of the pick up to the returning of the truck. Helpful and professionalRosauro A.
I am trying to coordinate a move across the country, and this facility was less then helpful with getting everything done. Will not be using this service though u haul again.Andrew C. | Reservation
They were very helpful in managing my reservation, even though I ended up not needing the storage unit. Thank youLee C. | Reservation
I did not Need storage afterall. They called several times to confirm and i appreciated their effortsJoseph B. | Reservation
Unfortunately, we were unable to contact anyone to confirm our reservation and wound up using another storage facility in the area.JANE E. | Reservation
Unfortunately, was not able to contact anyone at the office in time to determine whether or not we had a confirmed reservation so we contacted another storage facility in the area.JANE E. | Reservation
The facility is very nice and I believe that my things will be safe. Customer service was great and easy to work with.Steven N. | Reservation
I have had great experience with fort knox..no insect..mice or rats storage was always clean....not dusty..the mangament was great.DEBORAH R. | Overall Experience
I reported moved out three months ago but I left lock on door instead of understanding to let me unlock door or cut lock off I offered to clean but talked down to and threateningJANIE B. | Overall Experience
8/31 I reserved a unit for 9/7.I called on 9/6 to confirm & see about doing paperwork. 9/7 my truck was loaded & I thought I needed another space, so I called, I was told I couldn't move in until 9/10Donna O. | Reservation
fine facility - well maintained.Mark Anthony M. | Overall Experience
Didn't need the storage after all. Just filling this out for the refund.Justin C. | Reservation
I drove up to pay my bill and the guy walked out of the store and I thought he was going to unlock someone’s storage but he didn’t come back for a hour. He came back with his lunch. He saw me drive upMAYCORA C. | Overall Experience
I wssnt able to rent the unit unfortunately. I wasnt aware that the office closed at 1pm and wasnt able to make cutoff to rent a unit in time. Had to rent as somewhere else else who was more avail.Crystal S. | Reservation
Access to hand trucks/bed could be made better. Something secure so they can't get stolen but made available to those who need it. Both hand trucks were locked up.HELENA V. | Overall Experience
Both representatives were pleasant and extremely helpful.STARBRINA T. | First Impressions